Extremely rude staff. Keep on making up rules that don’t exist to avoid work. When I ask her name, she said “GO AHEAD AND COMPLAINT, WE DON’T HAVE A MANAGER ANYWAY.” Which is also a lie cause I call the bridlewood location and they said they have a manager at each location. When she keep on insisting they have to follow the “rules”, this other customer pointed out that is not how the other staff do it, same staff yell at her “YOU DONT WORK HERE YOU DONT KNOW!” After that when I ask her why this other customer experience different things than her “rules”, she told me “SHE MUST BULLIED OTHER STAFF TO GET WHAT SHE WANTS.” Highly unprofessional to make that assumption and to bad mouth the customers. If they would say things like that in front of me, CAN’T IMAGINE WHAT THEY WOULD SAY BEHIND MY BACK. So yeah, don’t feel safe to workout here anymore. If asking simple questions and asking them to do their job could get yelled at, get judged and getting a rude answer, not sure why I will still pay this membership.

People hate gyms for the same reasons: their cancellation policy and the hoops it takes to get there. Thankfully, this gym also follows this trend too so your expectations can still be set low. It takes 1 whole month to apparently process your cancellation request. That's 2-3 extra payments they happily collect from you because they can't do it the same day or even same week. Also, this gym is more concerned about emphasizing the manager's pronouns and she'll gladly let you know. At least the newer employees are happier this year than the last few years even if they are forced to wear a mask through all the sweaty spicy smell in there. No one answers emails until you use the store-specific email. Zendesk is only good for collecting your money and that's all. Pro Tip! Don't be afraid to drop the weights, nothing sounds the alarm.

Like the place but opens at 8 and only till 10. Would love if they open earlier than 8.

Smallest Fit4Less location I have ever seen. Old dusty carpet, please get rid of it. Air doesn’t smell clean because it it. No quick circuit section or massage chairs like the other locations. No virtual class area. On the plus side, they do have 1 hydro massage bed and 2 massage chairs. No tanning though at this time, although that could change. And all the basics equipment you need. The machines and equipment are not all the same as what you would get at their bigger locations. Don’t expect the same fancy grey and yellow equipment and facilities that are at the others. But it is better than nothing, and the price is super cheap, so totally worth the membership for the hydro massage bed alone, in my opinion. Conveniently located inside the Independent Grocer store on the second level. Would be great if they moved to a better, bigger location. One can hope!

What I like here is the super friendly and professional staff. It has adequate equipment considering that the area is so limited and they are well placed, again considering the shape of the place. You can work out while peeping at the independent store shoppers doing their grocery shopping!!! What I dislike, really dislike, is that they close at 9 when the independent store closes.

This place is convenient. I've been here many times. You can work out and get your groceries after. All in one stop for a busy gal.

Very minimal machines, always very busy as the gym is the size of 6 parking spaces. Staff are very disrespectful and always in a bad mood to help with anything. Very dirty and dusty equipment. Better off not asking questions. Had my shoes stolen by staff after I left them at the front to change into my workout shoes. After I asked where they went at the front they said "we had no idea where they went as nothing customers bring in is any of our responsibility". Price freeze isn't a thing even if you signup for it so expect a $3 increase every month till you cancel. Bare minimum gym. I would recommend any other gym in ottawa. The only convenience this gym has is location. Opening and closing times are extremely unreasonable. Fit4less is the Dollarama or the chinese knockoff of what a gym is. -----UPDATE------ Management doesnt actually reply to these reviews and are automated. So much for the help!

This gym is really awesome! The place has a lot of equipment, which is kept very clean. The best about that place is the staff. They are amazing: very friendly, welcoming and professional. They are always ready to help and maintain the place very clean. Really great people... I always look forward to see them! This gym is low frills, but for the amount paid (either $6 for basic access or $12 every two weeks for a lot of additional amenities), the value for money is great. I highly recommend it!

I would give 5 star is they open later then 9.🥲at least tell 10:00 or 9:30 Some machines have sh*t smell hopefully they change it It’s really nice for for foe less as a gym but wish if they make it a little bit larger

Emily always greets me with a big infectious smile! She very obviously cares so much about her customers and you can feel that in every interaction with her. It's always a treat when I turn the corner and see her at the front desk. Thanks Emily :)

Small Not convenient hours. Very warm weight room

This gym was packed every day I went and the staff aren't friendly except for a few staff members. the hours are also very inconvenient.

Staff is a bunch of young women who spend more time on their phones than at desk. I bought black card but most visits can't tan

For $10 a month you get a great gym with everything you will need to get your workouts done. I couldn't be happier with my membership

The weigh room capacity is very limiting. Only 6 people are allowed. A regular squat rack (unassisted) should be added. Cool staff.

Absolutely terrible!!!! New manager is very unprofessional and degrading towards her employees. I miss the old manager.

My last review was deleted so I will post again. They say they work on Saturdays but no one ever shows up and when you mention it the manager says we have sick staff. That's always the excuse. How about hiring more staff? I will let my membership expire and go somewhere else. Staff always hides in the staff room so you are waiting to be helped and when you ask for help it seems like you are bothering them never ever again

Was a member for many years and supported them through COVID. Attempted to make a very reasonable account modification and was met with no flexibility from a manage who was very difficult to contact. They apparently prefer to deal with customers via email only and let their frontline staff isolate them from their paying customers. I do like to support local business but in this case I will not make this mistake again. I also have to pay an additional month upon cancellation but am unable to use the gym because of my situation. ============== In response to "Response from the owner": Is this note from the actual owner or a computer generated message designed to show a commitment to your clients? I ask this question since after tracking down the manager via email and then calling I was told that there was no room for flexibility as your policy is unassailable. ================ Update 2 - the next day As I suspected, no additional response from “the owner”. Computer generated response is quick but real life takes work. ================= Update 3 - weeks later Seeing more disappointed customers. “Hello <computer insert name here>. We are sorry for being of no service to you. DM one of our social media accounts and see your comment have no effect.” I see people saying it is great for $10/mo but please check your bank statement. $7.99 + tax every 2 weeks. So more like $9 x 26 weeks or $234.00 / yr + yearly fee. No showers. No management.

I wouldn't normally leave a negative review, but I've paid for a full year's membership at this club and it's a waste. Irfan, the employee at the location power trips on the miniscule authority he has and goes out of his way to ruin your workout. I've been going to this location for a few months, and didn't have my ID. I showed Irfan my confirmation booking but he told me I could be using someone else's email even though he told me he knows me...? Irfan needs to work on his customer service skills, he never smiles or greets at the door. I'm not exactly paying for premium service here but when only 6 people are allowed to be in the weight room, this gym has become a joke.

My new favorite gym! The price is great, there's a decent selection of equipment, and perfect location for me! Staff are great and the place always looks and smells clean.

Great space..unfortunately staff needs to be more friendly and needs work in organizing weights back to its place.

Nice

I like it for the price but this location is really small and not a lot of machine availability, it gets the job done though

For the price theres literally no competition

Good gym, has almost everything u need in good condition.

Went in for a workout a couple days ago and was lucky enough to come in on a day when the new manager was at the front desk and she was a pleasure to chat with! Very professional and friendly. I think this location has lost of potential now that they have good management!

Although it did take two weeks to resolve my complaint, I am pleased to report the gym is once again a great facility

Petite compare to any other location I have been, Staff is helpful. There are better choices close if your can spend more.

Got the membership primarily for tanning. The only tanning bed they have has been broken from the beginning of the year (over 6 months) now. Keep getting told that "corporate has to allow for it to be repaired".

Good place too work out at. It's small, so don't expect them to have everything you'd like to work out with. But overall it's a good place with friendly staff

Posted a review a month ago regarding Sunday’s and how’s it’s the WORST day to come. Hasn’t changed, they hired 2 new people but that doesn’t apply for sundays apparently. Lots of the paper towel dispensers were out and even some bottles. Can you please schedule more people on Sunday’s. The only people that do their job are people who work Monday - Friday

Terrible gym no exaggeration. You may think for the price this is not a bad gym especially if you’re a beginner but trust me, it is not worth it even if you use the bare minimum. The staff are not nice, the equipment is old, the other members are rude, and the hours are highly unreasonable. These aspects will actually make you go to the gym less and you’ll be unmotivated. The price is really not worth it and just pay a little extra or go further for a better gym. Trust me, in the end you’ll just be wasting your money and make zero progress!

Smaller of the gyms, but meets all the needs. Staff is fantastic.

I have been to many locations over the course of my fitness journey and I can honestly say that the current staff have great customer service. The gym is very clean and well kept. I’ve noticed many changes since the new manager started and can confidently say these changes will benefit members and the staff long term. I am happy to see an excited new face as management and can’t wait to see the positive changes she will make.

Great staff. Nice and clean

Small location but plenty of "like new" gym equipments

Great gym. Clean, bright.

If you got respect for your women, do not let them walk in to this gym, one of the male employee's keeps harassing my women made her feel very uncomfortable walking in to this gym, she even ran in to him multiple times shopping in Independent, it's like as if he's watching her from the windows they got exposed to the shoppers, we have 8 memberships there and they will be canceled ,

Well maintained! Very clean! Friendly Staff!

the plase is good the stuff so good the time for regester online so afull allways saing the geam full

PLEASE READ FULLY! Don't get membership for this location only. Compared to other Fit4Less options, this is A VERY UNDERWHELMING branch. The gym is small and there are very few equipments COMPARED TO OTHER LOCATIONS. You can come here for a casual visit but you won't like this location if you're a regular. Use other locations as this location is a total scam. Only plus point is that you can pick up some groceries, that may be it.

Have been trying for 4 months to have membership cancelled and continue to have no-weekly payments taken. Tried to be patient but now beyond frustrated.

It's good.

Very clean, fully staffed and welcoming with the cleanest gym youll ever go to 👍

Horrible service! We have tried to cancel our memberships with them multiple times for 6 months and they are still charging us. Never ever get a membership with them.

Cancellation takes 30 days!!! And you would have to pay for it.

Peace ..... :)

Extremely well taken care of and the staff are very friendly.

Useless gym

Looks clean with new equipment. No shower in mens change room. Consiser that secust. Many woman prefer to shower at home where men are quite the opposite. Girl at desk quite pleasant but never intoduceed herself nor asked our names nor requested number to possibly follow up. No concept of " how may i help you". Quite sad in fact although nice smile. Maybe i should have just held up my phone with a smiley emoji and communicated that way. Despite poor first impression i am gojng to join. as the price is right

Great place

Thieves!. I got charged a $25 fee for a mistake they made. Can't wait to cancel my subscription.

the best location in my opinion of all the fit for less in ottawa not as big as walkley but still good

Lots of locations in Ontario. Price is right, clean, and a wholesome atmosphere

Good prices

Very small gym.

Got to the gym at 9am today and it’s closed...? Sunday the 23rd the grocery store is open but no one has opened the doors for fit4less... me and several people have been waiting and no one has shown up to open these doors. It’s not 9:30 and no one has come.

good gym

Small Inexpensive gym, very clean. Not the selection of machines found at the bigger more expensive gyms but enough to still get a good workout. Also has a tanning area, massage chairs and a hydro massage bed. Great for the $$. Can be pretty busy after work and on weekends.

Good budget gym. Can't beat $10 a month. It is inside the independent grocery store. Well maintained and good selection of equipment for the average person.

Late to open last 2 of 3days I have come!!! Still waiting!!

Nice gym