If I could give it one star, I personally would! The experience there was absolutely disturbing. As I walked in the store I had two wonderful staff greeting me and helping me find a dress… until the manager of the store intervene to tell them that they shouldn’t bother zipping the dress . Her poor excuse was that the zip was made out of plastic.. additionally she begun to make unpleasant comment about my body. I insisted and had my husband zip it up, the dress fitted me like a glove even looser than I thought. I didn’t listen to her comments and continued with the purchase. The two staff that greeted me at first were the one at the cash. The manager left a client to come to me again and try to discourage me from moving forward. I’ve never seen this before. The two staff complemented me and really made me feel appreciated. The two amazing staff were Rita and another Persian lady. Thank you for being amazing! Although, the manager? SHE NEEDS TO BE FIRED.

Over zealous security guard - was shopping with my wife and this guard literally followed me inches behind. My wife had liked the coat she tried on, but we were not going to spend the money in such a unwelcoming and and almost accusatory store. We had a much better experience at Laura.

Julie is very rude and not willing to work with their customers. This location has a "we are doing you a favor, we are much more responsible than others." When asking for assistance rather than just doing their job. We were told we should have purchased a dress somewhere else. Very sad for an expensive store. We will not be buying anything else from this location.

The ladies here were extremely accommodating. I was trying to exchange a defective dress with a complicated receipt and she went out of her way to call the help centre to find the best way to tackle this situation. The St.Laurent mall’s Melanie Lyne’s service is 1000% worse than this. They gave me attitude even when I was purchasing clothes. The Bayshore lady was able to understand me and was very patient. At the end, she ordered the dress and explained to me all the steps she took and gave me all the receipts.

I have never encountered such disrespectful staff in my life until I stepped foot into Melanie Lyne. My friend and her mother frequently shop there and through a recommendation, I decided to give it a try. As a teenager with two other friends trying on dresses and shopping for jewellery and hats, I understood that I was not the targeted demographic, yet I was dismissed as a customer. As Ray Rafi mentioned, the staff were very unwelcoming. They insinuated that I was stealing a barrette because I was wearing one that was "exactly the same" as the one that they were selling despite its generic design sold in numerous big and small chain stores. However, after arduously analyzing the products on their website, I have found nothing with even a slightly similar design to the one I had. Still the staff member persistently devalued my honesty, and endeavoured to question me on how I had got it. I firmly addressed that I had it with me prior to coming into the store, and I had bought it online. Standing a few feet away, she continued to glare at my friends and I as we browsed through jewellery, giving us dirty looks as she crossed her arms in disbelief to our integrity. She would not stop following and staring at us until we completely stepped foot out of the store. There was a hat that caught my attention, and I was debating with myself whether I should buy the hat for its style, or leave because of the staff’s ill manner. I ended up buying the hat, but I don't want to return until I see a noticeable improvement in the staff's behaviour to teenagers. TL;DR: Everybody wants to feel confident and beautiful in their own skin, and Melanie Lyne has some truly magnificent clothing to empower and elevate oneself. My teenage friends and I wanted to shop for accessories, and they completely ruined our friendly ambience with their stoic attitude and constant insinuations of theft despite our efforts to rebut their accusations. For my encounter with a rude staff member, I will personally not be shopping there anymore until I am welcomed. I had a terrible encounter with one staff member, but I believe that each staff member is a representation of their company. At least there are some lavish prom dresses and nice hats.

The service was impeccable. The attendant was courteous, honest and incredibly helpful. The dresses I tried on were beautiful.

Last Wednesday I was mistreated by a sales associated at this store. Three days earlier I bought a beautiful dress, which I loved, and wore it to a wedding on the same day. But the embroidery on the dress pulled a lot of threads on the sleeves and the dress looked as if it was old and worn out. The dress cost CAN 560.00 and although I loved the dress, I didn't want a disposable dress that could only be worn once. I was very disappointed. I went to the store and explained what happened to one of the sales associates. Not only did she not believe me, she practically accused me of doing it on purpose to return the dress. I'm a doctor, I work, I am in independent woman, and I have my own money. I don't need to do something like that and I don't need to be humiliated by a sales associate like that. She refunded the amount on the credit card, but still didn't believe me and said she couldn't reproduce the problem. I asked her if she wanted me to wear the dress to show her, but she said that with the damage that was on the dress, there was no point of doing that. I was very angry at being humiliated and mistreated like that. The store has beautiful clothes, but it needs to improve training of the sales associates. I will never return or recommend Melanie Lyne to anyone!

Amazing shopping experience! The staff were so friendly and helpful. They made sure I had a pleasant shopping experience and kept my 2-year-old busy and entertained while I was trying clothes on. They give great styling advice too. Special thanks to Lisa who was very kind and helpful.

I love the service I received from Melanie Lynn.The sales ladies were so helpful.I definetly will go back.

I bought 2 dresses on 2 separate days for the first time at this store because the sizing just didn't work out and when my spouse went to go return them on my behalf, the sales associate Nermin G was rude and told him that I should come in next time to get properly sized so they wouldn't have to do a return. When I was shopping initially, the sales staff followed me around even though I was just browsing and didn't need any help. When I was trying stuff on in the dressing room, the sales associate assign to me was very insistent on me coming out to show her the dress even though there's a mirror in the dressing room. She kept talking to me even though I just wanted to try on my stuff and make my own decisions on what I wanted to purchase. Overall I was super disappointed in my shopping experience here and I won't be returning.

Excellent customer service. The salesperson was extremely helpful, listened to my wishes, provided excellent choices.

Great customer service. Julie my attendant was very helpful with choosing clothing that suited my style and body shape. She helped with zippers, had great feedback on different looks and sizing, as well as staying close to the fitting room so I did not have to look for her for help.

The staff was more helpful but left us when someone else was a better potential buyer

The women here were absolutely amazing. Went iftwice for a prom dress and for a grad dress, so incredibly helpful and kind helping me with choices and ideas. Will absolutely be going back. They have some amazing dresses and casual wear as well as prom and event dresses. Lived my visit and loved the people there. Thank you!!!

Julie was very helpful.

Had a amazing experience here today. My sister was shopping for a dress for a gala and the staff were super helpful. From start to finish this was a amazing experience. We were in the store for no more than two mins., we were greeted, and set up with a change room. Margaret did a amazing job helping my sister find alternative sizes, different styles, and most importantly helping my sister find a dress that she felt absolutely comfortable in. Every staff member made a effort to come by the fitting room chime in on the conversation. I even learnt about a new documentary that is in the works from the manager. We couldn’t have asked for a better experience, the first store we went to was not the greatest experience! Thank you so much to Margaret & the whole Bayshore team!

I was able to find very nice dresses for my son's wedding, for me as well as for my mother. People were very polite and helpful. Nice experience. I will definitely return to this store on Merivale Ottawa.

I was looking for two dresses for the weddings I have coming up and came in on a few separate occasions to browse. All of the ladies that had served me at the Bayshore location were incredibly helpful, patient and really listened to what I wanted. I could not have asked for better service and I will definitely be returning when I have other events to shop for.

Thank you for always providing client service excellence! Your attention to customers' needs and your expertise in finding the perfect clothing for every type of occasion is always delivered with such attention and care! Can't wait to come back for my next purchase! Cheers!

My wife went into do a return of coats she ordered online and was met by the most helpful store manager she has ever come across. Julie is her name and if you want excellent assistant see her and the great selection of women's clothing . Thanks Julie for your kindness towards my wife.

Superb clothing but as a woman of colour I am very uncomfortable shopping there. There are many women of colour who work there as well. I had a stroller and needed help. In the change room, nobody came over to see how I was doing because they were to busy helping a white older lady. I had to step outside to ask someone to bring me another size. When I decided on the shirt I was going to wear, I went to the cash and saw a woman quickly run into my fitting room to inspect. I guess she wanted to ensure that I did not steal anything. I ended up buying my shirt and was asked « did anybody help you today « ?. I said « huh I was supposed to get help? » No I did not get any help!

Margaret is great at customer service & matching or suggesting accessories to make a complete outfit, and she’s very professional. I like Bayshore store for the best service!

The staff were amazing for todays standards...our associate made many great suggestions...was very attentitive....and fun!.....all styles from fancy evening to casual day....love this store

Beautiful store awesome peices of clothing and accessories! Took my girlfriend and she got a cool purse she loves and staff was more than helpfull and respectful!

Amazing service! I had an event to attend and didn’t have a lot of time to shop. The sales associate, Leesa, was extremely helpful and found me several pieces that coordinated well.

Excellent, unobtrusive service and a great selection of quality clothing, including Canadian designers and made-in-Canada goods!

Stellar service from Leesa at Melanie Lyne, Bayshore. I was given expert advice and assistance from both she and Margaret from beginning to end of my visit. I am totally happy with my experience there. Looking forward to many more visits.

I had a great experience. Our sales associate Julie was so nice and helpful. The dress I wanted had a loose thread in store and she ordered another dress for me and had it shipped to my house.

Really love Melanie Lyne. Stylish clothes at great prices, especially sale prices. The staff are professional, knowledgeable, and friendly. The best jeans are at Melanie Lyne too. I get so many compliments on them.