Taco Bell image

Taco Bell

Restaurant Fast food restaurant Breakfast restaurant Meal takeaway Mexican restaurant Vegetarian restaurant Lunch restaurant Taco restaurant Tex mex restaurant Burrito restaurant

Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos. People often mention order, service, taco, good, Bell, time, Taco, location, clean, great,


Address

4751 E Shea Blvd, Phoenix, AZ 85028

Website

locations.tacobell.com

Contact

(480) 922-8193

Price rating

$ $$$

Rating on Google Maps

3.90 (981 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (20) service (17) taco (16) good (12) Bell (12) time (12) Taco (11) location (10) clean (10) great (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Austin R. 1 year ago on Google
    Ordered on the computers up front. Clean seating area. Employees weren’t the friendliest and had to ask for a drink they forgot but not a huge deal. Food tasted good and was made correctly. We’d come back again.
    2 people found this review helpful 👍

  • 1/5 Tem W. 2 years ago on Google
    Your little drive thru person needs to work on their customer service skills. All I got was a blank stare when I received my order. Uh. Say thank you, here’s your order, have a good night.? Something!!!👎🏻🤨🥴
    2 people found this review helpful 👍

  • 1/5 Isabelle H. 2 years ago on Google
    Worst taco bell ever. Never seen such stupid employees. They over charged us and got it all wrong the manager came over and acted like we were the stupid ones. They acted like they have never served anyone.
    1 person found this review helpful 👍

  • 5/5 Barry R. 1 year ago on Google
    This location was clean and the staff was friendly and helpful. My order came out quickly and correctly.
    1 person found this review helpful 👍

  • 5/5 SpicY _ G. 3 years ago on Google
    Taco Bell is a great taco fast-food restraunt! They have many options to choose f4om and great limited-offers as well!
    1 person found this review helpful 👍

  • 1/5 kari l. 3 years ago on Google
    So friendly (painfully sarcastic) this has always been the WORST Taco Bell. I wish I didn’t love so close or I would go elsewhere. Even when I try to order delivery through ANY place it’s awful time wise and AWFUL taste and quality wise/ through the drive thru the employees are always rude and ignore anyone at the window until they decide they are ready to acknowledge the customer. It’s been the worst for years and I unfortunately have had to come here if I was Taco Bell because there is not another one close enough.
    1 person found this review helpful 👍

  • 3/5 Chris C. 1 year ago on Google
    Hadn't had TB in several years and was starving and TB was in the lot. Got 2 taco Supremes and they were good going down but an hour later I was having horrible stomach issues. TB is good for some I guess but I regret every time I eat there.
    1 person found this review helpful 👍

  • 2/5 Milly P. 7 months ago on Google
    Short chubby woman manager with dark hair & glasses was not friendly or polite, and came off as very smug. She acted power hungry with a bad attitude. She also lacks customer service skills. The booths were filthy and had not been wiped down. Not a clean environment to eat in. The young women and young skinny guy with dark hair & a small mustache gave great customer service in drive-thru, and seemed like hard workers. The food was excellent despite the dirty restaurant.
    1 person found this review helpful 👍

  • 3/5 Amanda O. 6 months ago on Google
    Solid food quality here & girl @ the drive-thru was super nice 🌮 BUT WHAT IS W/ THE WAY HIGHER PRICES 😭 also… where’s the plant-based meat option? 😩 c’mon man it’s 2023 let’s gooooo
    1 person found this review helpful 👍

  • 1/5 Greg R. 3 years ago on Google
    Once again they got the order wrong. This time I ordered and paid for 8 bean burritos with extra red sauce. They gave me 8 bean burritos with no sauce. I should not have to check to make sure they got the order right before I leave the drive-through window every time.
    1 person found this review helpful 👍

  • 1/5 Caleb M. 1 year ago on Google
    Quite possibly the nastiest restaurant I've ingested food from, digested, and pooped out. How do you mess up mexican food? It's beans, rice, and cheese. This place haunts me when I sleep and terrorizes me every time I want to eat. I might start having to be fed through a tube. Not even counseling has helped. P.S. do not take a girl you want to impress here, every time I have I end up crapping my pants, not having access to a toilet, using my hand as toilet paper, forgetting to wash it off after, and when I go to put my hand through her hair, I forget there's poo on it. She does not like it.
    1 person found this review helpful 👍

  • 1/5 JovenasoRx 1 year ago on Google
    The location on 92nd st and Shea is always closed by 730pm, yet it says it's supposed to be open until midnight. Not sure if the employees are just acting closed or if the website needs to be changed. Please fix this so the consumers are better informed, thank you.
    1 person found this review helpful 👍

  • 3/5 Christian R. 1 year ago on Google
    Decent service definitely not my favorite place to go but when you are hungry, you are hungry lol…

  • 3/5 Beth B. 1 year ago on Google
    Always very nice and efficient but they keep leaving items out of my order >=/

  • 1/5 Sal D. 1 year ago on Google
    Rude staff. Poorly prepared food. Don’t recommend this location. Get food from Chipotle that’s just down the street.

  • 5/5 O. S. 2 years ago on Google
    On Sunday, Feb. 20, and this review I feel is three days too late, I observed a gentleman enter the restaurant, stand at the counter, and ask the Cashier a menu-related question. The Cashier answered as expected, or correctly or accurately - all of the above, IMO, but, from a distance and only overhearing: perfectly fine. The Customer proceeded, for some reason, to be loud. The Cashier did a wonderful job of processing the order, in spite, and I wanted to commend the store and the Cashier, too!! Look forward to coming back!

  • 5/5 Michelle N. 2 years ago on Google
    Always a great experience for just a quick bite. I was putting together a homecoming dance and asked if they could do food for 200 kids. It was the best customer service experience. The manager Michelle was awesome, she gave me ideas for different dietary needs that they were able to accommodate and everything went seamless with ordering and picking it up. The kids had a great time and no leftovers like previous dances. So it was a hit all the way around. Thank you to the staff there. You are awesome.

  • 1/5 John W. 1 year ago on Google
    Ordered fiesta/zesty potatoes, 1Doritos loco taco, and a small Mango freeze. Mango freeze was 5 bucks by itself. And my potatoes were cold, stale and hard. Everytime i come here something is always old down to the hard taco shell to the potatoes. Very disappointed to spend over 10 dollars for a a terrible tasting snack. Its 12pm, lunch time NO reason why food should be old/stale.

  • 1/5 jessemiller702 1 year ago on Google
    What kind of people literally don’t want to give your food while you’re through the drive-through and you paid for your food and it’s sitting right there and they have to check your receipt and call the manager and make sure that it’s your food while you’re in the drive-through after you paid for your food, it’s absurd. What kind of people literally don’t want to give your food while you’re through the drive-through and you paid for your food and it’s sitting right there and they have to check your receipt and call a manager and make sure that it’s your food while you’re in the drive-through after you paid for your food, it’s absurd But whatever I’m 40 years old and I’ve realized that people at fast food restaurants don’t get paid enough money to care one bit.

  • 1/5 Jessica F. 1 year ago on Google
    Have gone their twice now and received vegetarian options with meat. Unfortunately I am unable to eat any meat products. Just be careful and check your food.

  • 5/5 Maria Y. 1 year ago on Google
    Drive-thru order. The food is excellent, fast service, and I get home in 15mins.

  • 4/5 Stephen M. 3 years ago on Google
    Service is fast, food is hot and correct.

  • 5/5 Owen R. 9 months ago on Google
    Best taco bell around!!! always has the best customer service and the food is always smacking. Absolutely my favorite Taco Bell out there, super clean to.

  • 1/5 Stan J. 4 months ago on Google
    The workers at this location don’t know the difference between BEEF and BEAN. I ordered beef burritos and got bean. This happens a lot at this location. Piss poor management and ownership for letting this go on.

  • 3/5 Happy d. 5 months ago on Google
    Ordered a few things for us online and picked it up. All the food was cold, like old-cold. They forgot an item from the order. The only thing that was good was the root beer and the people in the drive thru.

  • 5/5 Karen S. 4 months ago on Google
    This Taco Bell was great they were very pleasant and friendly and the service was fast and very clean also . I've been there 3 times now and every time. It was good 😊

  • 2/5 Joseph C. 3 months ago on Google New
    the person at the window really seemed to want to be somewhere else. that would have been good for both of us. [it appears cost-savings on the taco shells has reached the tipping point. making them any thinner would probably not allow them to even be wrapped in one piece]

  • 1/5 J R. 5 months ago on Google
    First and last time at this location. Never seen such small portion sizes. Very disorganized drive through. Very bad experience all around.

  • 5/5 Tyalia R. 7 months ago on Google
    Best place it's quite and yummy cheese roll add potato with a cinnamon coffee 🤤

  • 2/5 John Y. 1 year ago on Google
    Food was good same as always but holy hell the drive thru lady was the most incompetent human being I've ever met, after spilling some of my drink on me and my car sure tried again to put the lid on correctly and failed so she just handed it to me with a loose lid. The pepsi was out but they didn't notice even though it was almost clear. There was also a third drink on the receipt that I didn't ask for.

  • 5/5 Michael D. 1 year ago on Google
    This Taco Bell has Employees that are always super nice and Friendly. I just came in there about 20 minutes ago to get food for a bunch of kids that are at my house right now and The Manager was super helpful. He even Gave them some Cinnamon Twists which made their night and mine too because now they're too busy eating to run around and scream LOL 🤣🤣🤣 So, thank you to The Young gentlemen who were running the drive thru and the Register, and Thank you to The Manager On duty! You guys made my night! And that is what being in the Service Industry is about!

  • 1/5 Veronica B. 1 year ago on Google
    Unequivocally the WORST Taco Bell experience I've ever had! We chose to dine in. Our order was served up incorrectly...twice. Then when we finally got the correct order, the food was minimal and and sloppily prepared. There were 3 other incorrect orders while we ate. The place was clean and the staff was nice enough. It just seemed like no one knew what they were doing and there was an obvious lack of leadership.

  • 2/5 Paige M. 10 months ago on Google
    Food great but the staff sucks like big time. I've ordered beef chalupas multiple times take it home and find out it's chicken. The guy inside I had to tell him I ordered 6drinks and he looked confused and asked what size.

  • 5/5 Alexander L. 9 months ago on Google
    Food is better than what I expect from other fast food places, and I can get a good-sized meal for less than $10, which means a lot in this economy. I never have a problem with service. Employees are usually very nice regardless of location. I never eat inside, so atmosphere gets a 3/5. As for my recommendation, you used to be able to order a Spicy Double Steak Grilled Cheese Burrito on the app before it was removed from the menu, but you can still order a Steak GCB, extra steak, add jalapenos, and 7/10 times, the employees will recognize that you're basically ordering the SDSGCB and put the jalapenos under the cheese on top... Kind of makes me wonder why the SDSGCB was removed from the menu in the first place, since they still have all the ingredients, but I digress.

  • 4/5 RandyJ (Randy J. 8 months ago on Google
    You know, Taco Bell is Taco Bell. But this Taco Bell is different. We came by for a quick lunch and my partner noticed that there are electric outlets all around the restaurant. Not something you would normally even notice, right? But during a very difficult time in my life, I had to live in my car and do my best to keep my job going. Wifi was my only option. Very few fast food restaurants have electric outlets in their dining area anymore, and when you are homeless and need to keep your devices running, electricity is your best friend. Seeing the outlets took me back to that horrible situation, but it made me glad to see that someone will find them useful.

  • 2/5 S F. 9 months ago on Google
    Food was hot, the attitude and service was terrible. We got to the window and received my drink...the drink was flat and tasted just like water. I informed the young lady at the window and her whole attitude changed. She eventually gave me a watered down horrible tea....you would think when you spend $20 you can get a decent drink. Save your money, the attitude and bad service is not worth it.

  • 5/5 SaltySalamander 1 year ago on Google
    Get a taco. Get a burrito. Get a Cdunchwrap Supreme. Get another taco. Get a soft taco. Get a Chalupa which is just a taco. Get a quesadilla. Get a taco. Good food, it's Taco Bell. Just don't eat too much or you'll make yourself sick!

  • 4/5 Ryan 3 years ago on Google
    Fast and accurate order, which is hard to come by at other places.

  • 5/5 Ivonne D. 1 year ago on Google
    This taco bell is the most consistent and the food is always fresh and I order no lettuce And it always have the perfect amount of cheese!!!

  • 3/5 Gregory G. 3 years ago on Google
    Too slow

  • 4/5 Trish O. 3 years ago on Google
    I tried the passion fruit over thing and IT was absolutely WONDERFUL....

  • 5/5 Adan C. 3 years ago on Google
    My favorite place everywhere

  • 1/5 Janelle H. 3 years ago on Google
    I just can’t believe the fact that I got two tacos without meat and cheese so I basically just got the shell employees were talking very loud that basically they couldn’t here me at the stop where I order food will never come here again and I will be calling in the morning

  • 5/5 Sergio M. 3 years ago on Google
    (Translated by Google) Very good food (Original) Muy buena comida

  • 2/5 Spencer S. 3 years ago on Google
    What can I say

  • 4/5 Arabell K. 3 years ago on Google
    It's above average for fast food. Customer service, cleanliness, and help where outstanding.

  • 5/5 jeremy t. 3 years ago on Google
    Pretty nice taco bell. Employees seemed friendly. Dining room was clean and the bathrooms are open and clean as well. Pretty conveniently located as well

  • 4/5 Chepe M. 3 years ago on Google
    Fast

  • 5/5 Jose Let's P. 3 years ago on Google
    Love taco bell. The boxes the sell are always a great deal and the food is always good.

  • 5/5 Rhys D. 3 years ago on Google
    Good and fast service. They built my special order the way I asked.

  • 5/5 Natalie M. 3 years ago on Google
    They were quick, provided the right order and the customer service was impeccable🎯✅🔥🥇✊🏾💪🏾👌🏾⬆️🆙💯

  • 5/5 Paul K. 3 years ago on Google
    As always, this place delivers good cheap food. You can't go wrong with 🌮 Bell!

  • 5/5 Kasey B. 3 years ago on Google
    Staff at this location are extremely friendly and kind. Gladys is the manager at this location, she's the best and keeps her location clean

  • 4/5 Maria S. 3 years ago on Google
    My favorite alternative Mexican food

  • 1/5 Janet T. 3 years ago on Google
    Asked 3X for mild sauce (no sauce) cheese/chips (cheese cold) pintos (no fork) poor attitude of Gal at drive-thru window? Oh well Covid-times!!!!

  • 5/5 Gerald B. 3 years ago on Google
    They are always friendly and always get my order right👍😊

  • 4/5 Allan S. 3 years ago on Google
    As expected. Fresh, decent quality for taco bell.

  • 5/5 Joseph N. 3 years ago on Google
    Quick and friendly service

  • 4/5 Christina Rena' G. 3 years ago on Google
    Staff pleasant and attentive. Dining area appeared clean/sanitized. W/cleaning solutions noted to be in use.

  • 5/5 Rich R. 3 years ago on Google
    Great deals...especially when the Dbacks win by 5👍🏻

  • 1/5 arthur f. 3 years ago on Google
    I was charged 66 cents on the kiosk for the TB Foundation without my knowledge. I was unaware of this transaction its a yes and no but with no response from me it made a yes decision for me instead. Be aware of this scam. There making millions without you knowing.

  • 2/5 Todd G. 3 years ago on Google
    Slow

  • 4/5 Oliver B. 3 years ago on Google
    Not bad poor service

  • 4/5 Travis M. 3 years ago on Google
    Awesome people and funny people got jokes LOL

  • 5/5 Dale K. 3 years ago on Google
    Always helpful.

  • 5/5 Hattie M. 3 years ago on Google
    Cashier thru the drive thru was great very nice

  • 5/5 Ryan B. 3 years ago on Google
    I found my new veggie junk food! Black bean queserito!

  • 5/5 Phillip J. 3 years ago on Google
    Great. Clean, fast and friendly.

  • 4/5 Betty J. 3 years ago on Google
    Fast service.

  • 5/5 Joe W. 3 years ago on Google
    Such a clean place but it's still fast food but it still tastes good once in awhile

  • 4/5 M G. 3 years ago on Google
    Crunchy

  • 4/5 Marv C. 3 years ago on Google
    Always great!

  • 5/5 Tacho M. 3 years ago on Google
    (Translated by Google) recommendable (Original) Recomendable

  • 3/5 Carl Van C. 3 years ago on Google
    Taco's yeah


Call (480) 922-8193 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through

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