DentalZen image

DentalZen

Dentist β€’ Dental clinic β€’ Cosmetic dentist β€’ Orthodontist β€’ Dental implants periodontist β€’ Teeth whitening service β€’ Dental hygienist

😠 I had one of the most horrible and disturbing experiences with DentalZen in the Pickering location. I was talk down to and treated like I was there begging for their services. I felt like a know-body. I came out their place of business with high blood pressure and instantly my sciatica start acting... People often mention staff, office, DentalZen, recommend, friendly, teeth, dentist, cleaning, dental, braces,


Address

1080 Brock Rd Unit 2, Pickering, ON L1W 3H3, Canada

Website

dentalzen.com

Contact

+1 289-631-0901

Rating on Google Maps

4.80 (112 reviews)

Open on Google Maps

Working Hours

  • Friday: 10β€―am to 6β€―pm
  • Saturday: 10β€―am to 5β€―pm
  • Sunday: Closed
  • Monday: 10β€―am to 6β€―pm
  • Tuesday: 10β€―am to 8β€―pm
  • Wednesday: 10β€―am to 6β€―pm
  • Thursday: 10β€―am to 8β€―pm

Featured Reviews


Frequently mentioned in reviews: staff (14) office (13) DentalZen (11) recommend (11) friendly (10) teeth (9) dentist (9) cleaning (9) dental (8) braces (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 S P. 2 years ago on Google
    Best Dental clinic we ever seen. Doctors and other staff members are great. DentalZen Pickering is our family dental clinic. Me and my wife and our 3 children are happy with their service and great sense of humor. We really enjoy our visits with them! We also like how they treats us with kindness and makes us feel less nervous about procedures. We would highly recommend DentalZen.
    4 people found this review helpful πŸ‘

  • 1/5 michelle t. 1 year ago on Google
    I have only two payments left thank god! This place is awful. They don’t use very good glue to put on brackets ( I would know because I have a older son who had braces and myself, at a real orthodontist) when the brackets fall off which is constantly they make you pay $35 .. this is unheard of at a real orthodontist. They also book wayyyyyy to many appointments so each appt. Is rushed and they ALWAYS say sorry we don’t have time to fix that! Trying to send out my kid today with missing brackets on front teeth. He would have to go to school like that till may 10?!?!?! (It’s March) cleanings are done in 20 minutes. Do your self a favour and go where they care about the work they preform , not how fast and sloppy and to get you out of the seat fast enough for next patient. They don’t care about quality only money!!!
    4 people found this review helpful πŸ‘

  • 1/5 Sheri J. 1 year ago on Google
    I would not recommend this dentist office to anyone. The are terrible- all they care about is money. The secretary is fine. But other than that! Forget it ! My oldest daughter was hit on the head by a piece of metal during treatment and there was no apology just again an offer of money back. I then had my second daughter there for braces and was rudely spoken to by a dental hygienist the day of placement for braces and a young female identified as an office manager who didn’t respect the fact I’am a concerned mother with valid questions and no licensing dentist to answer to them, they are more interested in giving me back my money then understanding. She handed me a form for β€œparents in the operatory β€œ after the fact. I guess they had issues before and now trying to cover themselves. Remember sadly you get what you pay for! Learned my lesson pay more get better service.
    4 people found this review helpful πŸ‘

  • 5/5 Sonia A. 8 months ago on Google β€’ 4 reviews
    Highly recommend. I am so happy with their services . Marufa is excellent. She really takes her time with her clients . Raj whom is the manager , is so helpful and always tries to help her clients. All the staff is amazing and friendly. I have been raised in pickering and I can honestly say this is the best dentist office by far. I even left my original place to relocate here . I am getting braces from them cause their prices are so reasonable . No one price gauges here infact they do their best to help . We need more business owners like this !
    3 people found this review helpful πŸ‘

  • 5/5 Sabih Zafar U. 7 months ago on Google β€’ 28 reviews
    Got mine and my 8 yo's cleaning done by the hygienist, Maroofa. She was very focused and did a stellar job with the cleaning. Kept making sure that we are comfortable at all times. Staff is very nice too. Great job all around.
    1 person found this review helpful πŸ‘

  • 5/5 Beverley C. 1 year ago on Google
    I have been recommended to Dental Zen by a friend and I am pleasantly surprised at the expertise of Dr. Rola as she is so young. She has surpassed my expectations and I will definitely be recommending Dental Zen to a few more people. Great staff as well, very friendly and understanding. Great team guys, you are stuck with me. πŸ’―
    3 people found this review helpful πŸ‘

  • 5/5 Mama 1 year ago on Google
    Dr. Rola is the Most caring dentist I have had. Takes the time to explain things to me. Very patient with me and my anxiety. Very friendly staff and always helpful when rescheduling is needed. Clean office, relaxing music. Definitely recommend!
    3 people found this review helpful πŸ‘

  • 5/5 Camelle Alfie F. 11 months ago on Google
    Dr. Sadek is really good, I had my 3 wisdom teeth removed just in a day and went so smooth and very well done. The staff was very accommodating as well, specifically Melanie, she is also so nice to patients, I got lil bit nervous cause it was my very first having dental surgery but Melanie was there to help me with anything from beginning til I finished my surgery. I highly recommend DentalZen! Thank you Dr. Sadek and the rest of the staff of DentalZen. You guys are the best! :)))
    3 people found this review helpful πŸ‘

  • 5/5 Sonia L. 1 year ago on Google
    From receptionist, to assistant to the Dr, all staff were extremely friendly and accommodating. I look forward to returning and would definitely recommend DentalZen Pickering location.
    3 people found this review helpful πŸ‘

  • 5/5 Harnoor K. 3 years ago on Google
    I had an excellent experience having my wisdom teeth removed yesterday. It was painless and honestly I didn’t even notice when he pulled each tooth out. Today’s the second day and recovery has been very easy and fast. The staff is always very welcoming and nice.
    2 people found this review helpful πŸ‘

  • 5/5 Robel T. 1 year ago on Google
    Staff were very helpful, super accommodating and understood my needs and concerns! I’ve never felt more comfortable at a dental office.
    2 people found this review helpful πŸ‘

  • 5/5 Patricia-Angela B. 2 years ago on Google
    The staff is so friendly and informative! The best dental office I’ve ever been to. I did my invisalign treatment with them, and they made it so pleasant and easy whenever I had to visit.
    2 people found this review helpful πŸ‘

  • 5/5 M M. 1 year ago on Google
    Very warm and welcoming staff. They’re very informative, detailed oriented and very engaged with their clients ( especially from what I’ve experienced /witnessed their expertise with my daughter as their client). Thank you 2023
    2 people found this review helpful πŸ‘

  • 5/5 Dawn M. 4 months ago on Google β€’ 7 reviews
    Our first experience is amazing. You are treated like family. Everyone of them are great. Place is very clean. You should check them out. From my son being the first, now his other two siblings. Mom is very happy. Bring your family and friends and you will see what I am talking about.
    1 person found this review helpful πŸ‘

  • 5/5 Bev F. 4 months ago on Google β€’ 4 reviews
    I am the biggest chicken when it comes to dentists but this dentist and her hygienist were fantastic and I would recommend anyone to try them. You'll love them also!
    1 person found this review helpful πŸ‘

  • 5/5 S 2 years ago on Google
    Had a great first time experience at DentalZen. Staff was friendly and accommodating. They took the time to listening and address my concerns. I was also very impressed with the procedures put in place for covid. Their texting system is also great to fill out prescreening info and for receiving text reminders. I would highly recommend to a friend or family member looking for a new dental office!
    1 person found this review helpful πŸ‘

  • 5/5 Angel M. 2 years ago on Google
    Staff are very professional like Ella, Joanne, BB and Melanie. I give them 5 stars.
    1 person found this review helpful πŸ‘

  • 1/5 Bailey C. 11 months ago on Google
    I was charged $180 just to step foot into the office . They did not disclose this information prior to me going to the office . Very disappointing

  • 5/5 Jay M. 2 years ago on Google
    Exceptional service as always, the Dr and all his staff are very professional and pleasant. I just started my treatment and I already see a tremendous improvement.

  • 5/5 Feras K. 1 year ago on Google
    Dr. Rola is the way to go. Honest and friendly and always keeps her patient relaxed at all times.

  • 5/5 Carmelyn Z. 1 year ago on Google
    Quick and through service. My brother got his braces here for a good deal.

  • 2/5 Peter M. 2 years ago on Google
    Good dentist and Hygenists but subpar service when it comes to getting appointments/insurance claims through I have been waiting way to long to get info about removing my wisdom teeth and also about an insurance claim they sent which my insurance keeps telling me they have not recieved. Im fed up playing phone tag I have to follow up with everything with these guys. I have decided to look for a new office as I have felt I have been abandoned by the office.

  • 5/5 Donna B. 2 years ago on Google
    Dr. Sadek is awesome!!! She's very friendly and professional. She takes the time to talk with you throughout the procedure to ensure you are comfortable.

  • 5/5 Roberto T. 2 years ago on Google
    My teeth shifted after having my braces removed 16 years ago. I went to DentalZen to have this fixed and couldn't be happier. Dr Sadek is great. The office staff are so pleasant. My teeth now look the best they ever have.

  • 1/5 Mike S S. 9 months ago on Google β€’ 1 review
    I had one of the most horrible and disturbing experiences with DentalZen in the Pickering location. I was talk down to and treated like I was there begging for their services. I felt like a know-body. I came out their place of business with high blood pressure and instantly my sciatica start acting up. I ended up going to my family doctor for a check up. I would never recommend anyone to go in or even visit them. I would definitely give them a one star ⭐️ they need more training to handle the public
    4 people found this review helpful πŸ‘

  • 5/5 Zahra A. 9 months ago on Google β€’ 1 review
    Best dental office that I have ever been. They staff is very friendly and professional. The Hyginest Arzoo she is incredible , talented and well experienced. I highly recommend her to everyone. I would say she got magic in her hands. She was very gentle and sweet. Thank you for the wonderful care DentalZen :)
    3 people found this review helpful πŸ‘

  • 2/5 mayooran 7 months ago on Google β€’ 1 review
    The facility was up to standard and clean ( I did notice used tissue paper on the waiting room table when I first walked in, which was mildly disgusting). I was escorted to a room by a male individual to do a couple of X-rays and waited for the machine to start. He informed me that the machine gave some issues and we moved to the next room. After the X-rays we proceeded to a room for a general cleaning and I noticed that there was no sink beside the patient chair for me to rinse and spit out after the cleaning ( Most of the dentists I have visited have a sink and tap near the patient chair so its easy to rinse and spit). During the cleaning and checkup the dentist repeatedly told another individual that there was not enough pressure in the machine for the water ( I found this slightly concerning because it involved cleaning my mouth). As the cleaning finished the dentist asked me to wash my mouth and spit back in the cup and I could only do it once. This was not the best experience cause I could only do it once. As I stated before most dentists have a sink and tap next to the patient chair so that rinsing your mouth is much easier. Once my cleaning was done they were able to get my filling work done which I appreciated. As the dentist was doing the filling work I noticed that on of there instruments was leaking a semi transparent brown fluid, which could of been lubrication. This was extremely concerning because it was happening during the procedure and directly above my mouth . However once the filling work was done I was not offered any mouth wash or water to wash my mouth. I was told to go to the bathroom, which is unsanitary and very difficult after having my mouth open for that long. They have to bring their standards up in terms of equipment and service.
    1 person found this review helpful πŸ‘

  • 5/5 Ross 5 months ago on Google β€’ 2 reviews
    I recently underwent wisdom teeth extraction at Dentalzen and I can't express how incredibly satisfied I am with the entire experience. From start to finish I wholeheartedly give it a five-star rating. First and foremost, the team at Dentalzen is a stellar group of professionals. They were not only skilled but also extremely compassionate and empathetic. Their warm and caring approach transformed what could have been a nerve-wracking experience into one that I felt completely at ease with. The wisdom teeth extraction itself was remarkably smooth and virtually painless. They provided detailed post-surgery instructions and were readily available for any concerns or questions. The follow-up appointments ensured that my recovery was on track, making me feel genuinely cared for. If you are considering wisdom teeth extraction, I recommend Dentalzen for a smooth and comfortable as it could possibly be experience.

  • 5/5 Grace G. 3 months ago on Google β€’ 1 review New
    I became a patient of DentalZen after hearing about them from a flyer I found in my mailbox. Trusted my instincts and book an appointment with them and so happy I did. The environment was warm and welcoming. Front desk staff made me feel very comfortable, welcomed and willingly answerered my questions/ concerns. Dentist and assistants were very warm, efficient and professional. I went in not wanting to smile and left smiling as a result of thorough cleaning, detailed assessment done and suggestions for continuing to maintain proper dental care. Looking forward to my next appointment. Thank you DentalZen for making my smile the brightest it has ever been in a while!

  • 5/5 mohamed A. 5 months ago on Google β€’ 1 review
    I went for 3 years and just recently got my braces off, LOVE the results. The people working there were very friendly and genuinely wanted to help.


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