3/5 SoCo 7 months ago on Google
The
manager
on
duty
was
accommodating,
our
server
was
over-sat,
and
half
the
food
was
prepared
poorly.
My
partner
ordered
biscuits
and
gravy,
eggs,
and
turkey
bacon
-
the
biscuits
were
shaped
like
thick
pancakes,
and
they
put
the
turkey
bacon
on
the
biscuit
pucks
before
adding
the
gravy.
This
wouldn't
have
been
an
issue,
except
that
the
turkey
bacon
was
severely
undercooked
(and
with
its
removal
we
ended
up
sacrificing
nearly
all
of
the
gravy.)
I
ordered
an
omlette
(which
was
fine,
as
it's
just
eggs
and
veg)
but
the
cooks
or
another
server
misplaced
my
side
of
hash
browns.
We
ended
up
getting
the
side
after
I'd
already
finished
my
plate,
so
we
took
the
taters
home
in
a
container.
The
manager
on
duty
knocked
10%
off
for
the
inconvenience
without
hesitation,
and
our
server
apologized.
This
was
little
fault
of
theirs,
but
instead
belonged
to
the
cook
staff
in
the
back.
I
understand
that
it
was
busy,
I've
worked
in
hospitality
and
food
service,
I
know
how
bad
it
can
get.
A
sliver
of
attention
to
detail
would
have
made
the
difference.
I
don't
mind
waiting
for
food
that's
prepared
well.
I
don't
have
an
issue
being
told
"they're
making
sure
everything
is
right,
just
a
few
minutes
more."
What
I
take
issue
with
is
uncooked
food
and
missing
items.
Everyone
we
spoke
to
was
kind,
polite
and
courteous
-
it
was
the
basic
preparation
of
the
food
that
was
lacking.
I've
eaten
at
IHOP
locations
across
the
country
-
this
is
one
I
probably
won't
return
to.
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