This gym is perpetually overcrowded — at all times of the day. The strength area is really, really tiny. If you’re planning to lift at all, it’s going to negatively impact the quality of your workout. The pricing is predatory too; it’s like they expect people to have a negative experience and cancel memberships, so they gouge people up front.

You can’t cancel the membership here, and get hit with load of random fees. Looked for 30 mins on how to cancel it, and you have to submit a support request and wait for them to approve it before you can cancel (this is hidden super deep in the site). Friends have had the same issues.

I recently switched from the Union St location to this Polk St location and loving it so far! The gym is clean, open, and fun (considering it’s an old movie theatre and they play movies on a big projector screen). Around Halloween this year they played scary movies constantly and it made for such a fun atmosphere while working out. Not to mention the architecture of the old theatre is beautiful and still intact. They are also strictly following COVID CDC and Crunch HQ guidelines so it feels very safe. I asked a front desk worker to ask two members to wear their masks properly and he did so promptly and kindly. It made working out there a safe experience during a very serious global pandemic. There are cleaning stations everywhere and multiple staff cleaning constantly. I highly recommend this Crunch location! Not to mention there are plenty of coffee places nearby to grab a pick-me-up cup after a morning workout.

I find this gym concerned only with making money and will try to squeeze every penny irrespective of whether the gym is closed due to pandemic or you have training sessions that your trainer convinced you to buy but disappeared on you or if you have an injury and need a break from membership. Very inflexible. They were not willing to refund training credits bought just before pandemic. Past two years have shown us unforeseen circumstances but this gym is unwilling to budge. They try to hide behind the idea that the training credits are bought with the gym and not the instructor but then it should be the gym selling you those…not your instructor. They continued to charge my credit cards for few pandemic months and asked for proof of trying to contact them when there was actually nobody at the gym to answer those calls during pandemic. When you go to the gym to try and talk to the management nicely, they just shoo you away. Even before the pandemic, I found the yoga class to be too crowded and the one of the yoga instructors was creepy.

Not a huge gym, but big enough to have a good variety of machines and free weights. Majority of machines are hammer strength and I believe some life fitness - high quality, modern equipment. Place is clean, not too crowded. Good neighborhood gym to get a solid workout in. Due to the setting in an old movie theater, this place has some character and doesn't feel like a generic chain. Awesome staff at front desk.

I was a member here for 5 months, and had a terrible experience. Firstly, after you are a member, they hit you with so many hidden charges, you have to literally chase them about what these charges are and why they weren't mentioned to you earlier. They literally charged me facility fees after I cancelled my membership. I tried to talk to the manager, but he refused a refund. So I asked if I could continue my membership for the year, as it was paid for, but they did not agree. They literally asked me to restart my membership and pay all the fees all over again. I literally felt unsafe having my credit card on their file. Secondly, more often than not I have had really bad customer service, they are mean or just fail to reply to your emails. The manager is quite mean.

Great gym overall is great. I've been going for over a year and it's one of the best quality gyms in the area. They also have a unique movie theater vibe. They miss in a few key areas: 1. The music is too loud. 90% of the people there have headphones there is no reason for it to be always so loud. 2. The range of weight it generally goes from 10 - 100. There should be more 5lb plates and dumbells heavier than 100. 3. The staff could be more understanding with music volume, class pass times, etc 4. Upstairs exercise equipment could be updated. They've recently remodeled the gym and did a great job.

I am extremely disappointed with my experience at Crunch Fitness. I froze my membership in October 2020 due to Covid and the limited services being offered. This freeze was confirmed by a Crunch employee. They later closed the gym and when they reopened again in March, they unfroze my membership without informing me. I showed them the confirmation email that my account was frozen, but they refuse to honor it. I am still trying to get reimbursed for this charge. Crunch Fitness is extremely disorganized and does not want to admit to its billing mistake. I would recommend you go to another gym that honors its promises and does not take advantage of members during the Covid situation.

Whoever made this happen needs a raise. A vibe of a gym. I’ve been to the Yerba Buena & Chestnut St locations - they don’t compare to this location, feels like a different brand. Really great atmosphere. Favorite gym I’ve been to recently.

Great gym in every way, but the water fountain needs an update. The water pressure is so low you are practically making out with the faucet just to drink some water

One of the coolest gyms I’ve ever visited! Love that they preserved the history of the building, while still transforming it into a great place to work out. It was very clean, had friendly staff, and contained all the equipment you need. 10/10 recommend

Absolutely awesome spot! Located in an old theater with awesome decor. Has the most squat racks and deadlift platforms I have seen of any Crunch, with an ample sledding area. Will be back here as much as possible.

Went here for my month visiting San Francisco. I went most days at 6am. Not overly crowded at that time. Great atmosphere.

Been using crunch over the last few weeks and I’ve enjoyed it so far. It’s one of the most unique places I’ve ever worked out. Just being in the theatre brings another element to your routine gym experience. Membership cost aren’t crazy expensive, compared to other places around SF. You’re looking at $90 to $150 per month, depending on their current specials. It can get a little cramped in the free weights area. Peak hours can also feel a little overwhelming too. But I do like the amount of running equipment upstairs. The towels and routine cleaning of the equipment is a plus as well. Overall, give Crunch a try if you’re looking for a gym home and some theatre nostalgia!

This gym is ok except there is no air conditioning and there are spotlights pointed at most machines. It’s like working out in the summer with the sun beating down on you. Maybe some of the staff can try doing cardio at this gym and see how uncomfortable it is.

As a crunch member I was asked for my personal medical information in order to enter to work out. Dirty area with many homeless and car break ins.

Really cool gym, clean and maintained. I like that movies are always playing. It has everything you need. Dumbbells up to 100. Plenty of plates and kettlebells. Can get busy, but what gym doesn't.

Very cool and unique gym with great equipment and a nice setup. Definitely has a renaissance feel to the atmosphere.

Way too crowded, not enough machines, changing rooms way too small. They're a bit hamstrung by the layout of the building, which is cool, but doesn't make for a very usable gym during anything but totally off hours.

Crunch fitness in Polk street is an amazing gym! This crunch fitness branch was astonishing with their clean space, quality and quantity of the equipment and of course their friendly staff!

Working out here whilst doing a semester abroad, and absolutely loved it. Wonderful staff and great facilities. Would recommend 👏

I recently switched to Crunch earlier this year and highly recommend Crunch for all of your fitness needs. They did a great job with the remodel. The gym is spacious, has a variety of equipment, and includes group classes, all for a great value.

I switched over to Crunch earlier this year and highly recommend it for all your fitness needs. They did a great job with the remodel. Plenty of space, variety of equipment, and group classes all for a great value.

Clean gym, everyone re-racks weights and wipes down equipment. Really like the downstairs turf area with squat racks and monkey bars. It’s a bit small and gets cramped in peak hours but that’s life in SF. Movie theater vibe is a bonus and it’s nice to watch some classics between sets.

I loved this. Easily one of my favorite gyms. The machines were basic. But the atmosphere was fantastic! It was so cool working out in a theater! I wish they had more mirrors. However it was super clean and the workers there were so nice! Highly recommend

This gym is clean, fairly priced, and has good hours. I workout in the mornings around 8a and never have trouble getting on weights. Though at many other times it's packed. Great location in Russian Hill and beautiful building inside and out

Many elipticals are alway not running well. Maybe 2 work fine . Also I see 1 person going around cleaning and towels. But see 3 to 4 sales reps. Not a good look for the gym. Imagine if they gave 10 % of there tim to help out with towels or helping the cleaning crew would be very welcome. I'm looking for more team work to make to gym better. Then it will be a 4 star.

Kicked me out at 8:00pm on the dot on Sunday. Restrictive hours and gym was fairly busy on unpopular workout times. Good selection of weights/machines though. Updating to four stars since they apparently now have 5 squat racks, which is cool.

Ok gym; friendly(ish) staff; extremely entitled crowd. Weight floor is entirely too small and cramped while the aerobic area sits empty most of the time. The (immovable) benches are several inches taller than virtually any other I’ve used, making it impossible to brace your feet into the ground for chest exercises.

Great Gym but I really dislike that the music they play in the gym is so loud that it’s hard for me to hear my own music even through my earbuds. Otherwise great place.

I really like the set up, however, I’d like to have more lights! For me it is bit dark. Apart from that always is empty, rarely I have had to wait for a machine !

Really unique setting for a gym, which is cool. However, there aren’t enough platforms/benches/squat racks. I wish the space was larger for the weights section, whereas the cardio section is large. I dig the area for kettlebells though. Check it out!

This is a very cool gym to work out in. It is ornately decorated. There’s a big movie screen so you can watch a movie while you exercise. Lots of great fitness class options too.