Great customer service everytime. They are always helpful and never pushy. They've done a great job with their covid-19 adjustments.

I couldn't not be more happy with Kay Jewelers..I highly recommend them for all occasions.Gus the store manager is great.He has been so helpful He has helped me with all my needs If I could give 10 stars I would..

Hi, my name is Chase Johns a longtime customer with Kay Jewelers. I’ve always had a great experience whenever I come by. Very welcoming. The manager Gus, is always supportive and helps guide me to picking out exactly what I’m looking for. Great customer service.

Very helpful staff. I had multiple issues with a ring I purchased at a different Kays and the staff at this location was so attentive and helpful. I appreciate them taking the time to listen and understand my problems I was having with my engagement ring. Highly recommend this location.

Gus was great. He found my 9 year old warranty!

Had the best experience, wonderful customer service. Felt super safe in their hands!!

Gus and his team are exceptional with service, jewelry suggestions and overall treatment of me and my fiance for all our jewelry needs. Gus has become like a family member to us. We are grateful for everything he has done in the over 10 years. Our wedding sets are impeccable as is all the jewelry I have purchased.

I came in for a necklace to be baptized in. Joseph was extremely helpful and knowledgeable. I was able to find the most beautiful necklace for my special day. Thank you so much Joseph for all your help.

I’m so happy with my experience. The earrings were nice and it comes with a free piercing too! Super thankful for the amazing assistance of Gus. His knowledge and years of experience are manifested on how professionally he assisted us. Para sa mga noypi na nagbabasa nito, try niyo! Super bait and friendly ni Gus! Thank you sa service niya! Love it! Will recommend 100% Super salamat!

Had both of my ears pierced today. Their earrings selection are all beautiful. Gus gave us an amazing service making this special experience extraordinary! Thank you so much!!

San Francisco Stonetown, quickly getting my wife a graduation gift necklace and bracelet. Joseph covertly guided me to all the areas while my wife shopped around. Got it done, quickly purchased, helped me through offers and got out without her knowing. Thanks Joseph.

Had an amazing experience with the staff being so understanding and helping me buy a blue sapphire Ring. Would surely go back to buy again when I have to buy jewelry

Joseph is an amazing sales rep! He helped me pick the best ring for my partner and was kind and patient throughout the whole process

Christina was the best! Her customer service skills are excellent! She knows how to communicate and give very good service to us.

Romeo was extremely friendly and educated me on the differences between lab grown and natural. I will be coming back to this store for my future purchases!

Salesperson was knowledgeable and helpful. She didn't waste my time with trying to sell me items I didn't want. Professional and polite. She did a great job!!

Amy at Kay Jewelers Stonestown is very professional and friendly. She sold me a Cuban necklace and gave me a great price. Go visit her and tell her Beatrice recommend you.

Bad customer experience. Lady was a hassle. I was very clear on what i wanted and eventually got her to relax and stop trying to upsell me (awkwardly.. Bad salesperson). Ordered my ring and had it sized. Arrived ~two weeks later and 5 minutes before close to pick up my ring (already paid for) and doors were down. Closed! Hi GM or whoever reads these reviews (I highly encourage you to read others), tell your employees that the doors close at 9 PM per your Google and website information. You are losing customers and money.

When I shopped in store it was fine. .ended up getting a kay jeweler store card . .used it a couple times. .just looked at my credit report and the account was closed. Wasn't notified before account was closed etc. .pretty annoying. .made my credit score go down!#*

I want to give a shout-out to Juan and Tita for always giving out great customer service and making my family and I’s experience a welcoming one! I bought 4 pieces from them and my dad bought one and we love it!

Best service!! Juan & Guss always give me 5 star service when I come in.

Gus, Juan, and Anthony are the best sales representative i have ever come in touch with. All in all, they were so patient focused on mission before commission and left myself so satisfied leaving the store. I have been to many Kay Jewelers locations and i believe these three gentlemen have the ability and should be on their way to becoming District Managers. Starting with Gus, and Juan since the are the seniors. The 22 year old salesperson Anthony reminds me of myself when i was 22. He focuses on the customer, more importantly is genuine about helping the customer not making money. He lives my the motto "mission before commission" and for a young sales person that is a good quality to have. Anthony keep it up and stay with that motto, the money will come just focus on helping the customer and continue doing what you did to help me it was perfect i was so pleased to see a young man provide such extra ordinary customer service. All in all, i was very impressed by all three. Thank you so much.

Amazing job from Juan! He helped me pick the perfect ring and was very nice when it came to helping me pick the right ring and answer all of my questions. By far the best customer service ever and I will for sure be back here!

I went to Kays jewelry looking for a watch and had never bought one before. Juan, an employee there, helped me find a watch that fit my style, and demeanor, while providing honest viewpoints. I felt like I made that best informed decision with his help, and I’m overly satisfied with the customer service.

The associate Juan offered a very pleasing experience at this store, I went in looking for a gift for my wife but was unsure on what to get. Juan was very helpful in making great recommendations. I walked out with a great gift and happy experience. Definitely recommended, I will be coming back for sure.

I was nervous before I got there but as soon as I walked in Juan made me feel at ease instantly,I told him what I was thinking about getting and even though i don't have a credit history he quickly figured out a way to get me not only financed for a great engagement ring but a way for me to get the band as well,I can't say enough about how much I appreciate his help,expertise and his willingness to voluntarily explain everything to me. This man definitely deserves to be a regional manager or more.

Might have been the worst customer service I've ever had to deal with. Went to this location since it is unfortunately the closest to where I live. The lady didn't help me at all, acted like I was such a burden to her (even though there was no one else in the store), and was extremely rude. Very upsetting as other Kay locations have been pleasant. I will not be returning here.

Staff was kind and informational regarding my ring repair. Only annoying thing was she kept talking about how excited she was to be off two hours. If you’re counting down the hours to get off then maybe get a job you enjoy

Good prices and friendly service.... I had to take two watches for a battery change (Omega and Gucci) and was told by other shops prices as high as $45 per watch. I called this shop and was quoted over the phone for $10 and $15 and when brought it in I was treated very nicely and professionally and the batteries were changed right away. I definitely recommend this shop both for prices and the great service they offer.

Best customer service experience 👌

I love Kay's, Gus is the best ever