March 2022: Room heating not working properly, started working after 3h. We didn’t have hot water, and water pressure is poor. WiFi was working periodically, mostly didn’t. TV is there, but channels are not working. Entertainment units within and around hotel doesn’t exist. Closest reataurant or cafe is 2km far, since hotel’s restaurant doesn’t work due to COVID19. Breakfast was fried eggs, sausages etc (good in theory), but it was all eaten before 8am (breakfast time is 7-10) so we didn’t have the chance to try it. Staff brought more, but eggs were half cooked, so we didn’t want to risk it. Coffee was just flavored water, machine is slow. Would not recommend or return again here, price is cheap but it doesn’t explain not having basic human needs in 21st century (heating, hot water, WiFi or breakfast we paid for).

The hotel is very old! The location from the city center was far away and the rooms were not comfortable. The beds were not good for sleeping. In the hotel hallway smells like cigarettes..Terrible experience. The breakfast was okey. Good choice of food and drinks, plus coffee machine.

This hotel is by far the shabbiest hotel I’ve ever been to in my life. Where should I start. You are being greeted by a smell of stale cigarette smoke. The receptionists are not friendly at all, they will keep your I.D for an hour to register. As soon as you enter your room, you will feel like you are being transported back in time. The interior reminds me of a haunted house. The TV barely works, and there is no fridge. The bathroom is really dirty and the shower doors are falling off. There is only one energy plug in the whole room and the power outlet is glued on the wall with tape. The only good thing is that the AC was working. There were socks under the bed from the previous guests also. The Wi-Fi does not work at all. The breakfast was okay, but not a lot of variety and my boyfriends eggs had hair in there. Overall not a pleasant stay.

I've stayed here 2 times, I think it is good place to stay near the bus station

Good for short break. Place is always busy. Breakfast is ok. Rooms need a bit if better maintenance. However, bed was very good

(Translated by Google) Time machine to go back in time from kgb agents and soviet union ... but has a charm ... everything you grab remains in your hands and falls apart:) ... so close to the old city not ... (Original) Tijdsmachine om terug in de tijd te gaan van kgb agenten en sovjet unie...maar heeft wel een charme...alles wat je vast pakt blijft in je handen en valt uit elkaar :)...zo dicht aan de oude stad is het niet...

Located near the city center, central bus and train station - Hotel Grand Sarajevo provides excellent mobility. Furthermore it has plenty of parking space for private vehicles. The hotel itself is also spacious with a lot of rooms. The room I stayed in was neat. It met all the needs for a pleasant stay. The bed was super comfortable, wireless internet supply constant. The view from the window was cool as well. Breakfast and coffee was up to standards. Staff was also professional and outgoing. Would visit again!

(Translated by Google) Wonderful jotel and friendly staff (Original) Predivan jotel i ljubazno osoblje

I don’t like it. Bad internet. No air conditioner(AC). The price should be not more than 27 BAM(54€)

The hotel is far away from the center and there is no easy/cheap way to get to the there. The Dinner was fine but the service not that good. What was impressive was the high amount of armed security within the hotel. The breakfast was fine. Overall the personnel was all male and the service lacks a lot (expected in a muslim community).

Avoid it. The receptionist guy is very rude. I told him I will wait in the reception area waiting my check-in time he told me go out I'll call the police for you. I immediately canceled my booking and left.

No camera in corridors, you may be robbed.

Good location near city centre. Kind and helpful staff.

(Translated by Google) Rooms nice, clean, spacious, the staff at reception and in the bar nice and friendly ... however it is Bosnia ... all 5 ... (Original) Sobe lijepe,čiste ,prostrane,osoblje na recepciji i u baru simpatično i ljubazno...ma to je Bosna...sve 5...

It is ok, but they should change carpets in the room, as well service air conditioner... And to put sign which food is halal..

(Translated by Google) Bosnia was a civil war country with no idea and everything was clean and comfortable (Original) 보스니아 내전인 나라였단생각이 전혀없고 모든게 깨끗하고 편안했슴

Ok

Decent hotel. But I have to give it minus for no ice machine, as well as air conditioning, or any refrigerators in the rooms. At least economy rooms. It may be better just to rent a private room at a local hostel. But I have to give it plus for having ample parking and for taking credit/debit card. As some hotels and most hostels don't.

Nice Place

The best hotel staff I've seen who actually care for their guests. Great place and breakfast. Almina, Nino and Haris are the heart and soul of this hotel. The kindest, most down to earth people who went out of their way to help me when I left my phone in a taxi in the early hours of the morning. They spent countless hours trying to help me when they had no reason to.I have never received such amazing hospitality like I did at hotel grand. They spent countless hours trying to help me when they had no reason to. But also being very accomodating and patient with a difficult situation. The hotel should give them a raise because the selfless acts those three did and going out of their way to help guests is what makes a hotel worth staying at. I would come back here if they are still there. Amazing staff. The management team should reward them. It's hard to find workers like them.

(Translated by Google) Nice place I stayed here (Original) Burda kaldım güzel bir yer

(Translated by Google) Nice ambience, comfortable environment (Original) Lijep ambijent,ugodna sredina

The staff was nice, but the room was not very clean - dust, spiderweb, bugs, some stains on the floor and on the wall.

(Translated by Google) The cleanliness of the hotel was excellent. The rooms are spacious and clean. The morning breakfast was ample and the staff friendly and concerned. We were pleased. Far from the center but the taxi charges are reasonable 7 wedge ie 3.5 euro. On the way back, we went and took a taxi. Very close to train station and bus terminal if you want to go to mostara. In this way, we went to mostara day trip. Highly recommend it. Thanks (Original) Otelin temizliği mükemmel. Odalar ferah ve temiz . Sabah kahvaltısı bol çeşitli çalışanlar güler yüzlü ve ilgili . Biz memnun kaldık. Merkeze uzak ama taksi ücretleri makul 7 kama yani 3.5 euro . Giderken gezerek gidip dönüşte taksiye bindik. Tren istasyonuna ve mostara gitmek isterseniz otobüs terminaline çok yakın. Bu sayede mostara gidip geldik günübirlik . Gönül rahatlığıyla tavsiye ederim. Teşekkürler

(Translated by Google) Solid hotel. (Original) Solidan hotel.

Less of power plug, no complimentary such as bottles

Excelent place , good food , the people in hotel are profesional.. rooms are comfortable , very cheap price..10/10

The room was simple but clean, dinner and breakfast were very out of order.

I would like thank you for all staff, we stayed 2 night. Room, and breakfast was excellent...

To be honest I picked this hotel because it is not far from the bus station but as before I tried many hotels in Sarajevo I can say this wasn't a good option (also taxis are inexpensive so u can stay in the center). Quite far away from the center, rooms are outdated (look like 80s/90s hotel), really basic, breakfast was ok, service/staff good (even they calculate 2minutes to check in, so forget about check in early even 10minutes before). It is cheap but I guess 99% of hotels with the same price are better

I dont see how this place has customers?! Why would anyone come here for the price? No ac! Room hot! Elevator always broken...its nasty! There are so many better deals out there!

The Grand Hotel is an inexpensive place to stay in Sarajevo. The large bedroom and small bathroom were showing their age with 1 set of towels(2), no refrigerator, etc. The staff were very friendly and helpful and couldn't be faulted in anyway.

The service was good the host was very helpful the place was clean breakfast was also good lots lf variety

Horrible small room with very uncomfortable beds and a broken chair. No fridge in the room and not working wifi. Hotel is outdated and should be cheaper. Breakfast basic but ok. Just the coffee is cheap.

This is a very bad accommodation, the wi-fi is so slow that's useless, the beds are hard to sleep on, there is no electricity sockets near the beds. No AC's in the rooms. Awoid.

Exceptional value and great service. We enjoyed an upgrade to a large room with jacuzzi for free. Quiet. Free WiFi. Breakfast basic, but with a reasonable choice of hot and cold food plus fruit and cereals. Nice free parking. We stopped in our RV here for a few days. Easy walk to town, bus or railway station. Friendly staff.

One day I was without hot water. One day I was without heating in room. I found a needle in carpet... Hair on blanket.. Room 301 constantly noise from pipe (water).

Absolutely loved my experience at Hotel Grand. Such friendly staff in such a friendly city. Also, the hotel is very close to the train tracks so it is very easy for taxis to find it, and it is very easy to travel to the different cities like Mostar. There is somehow no loud noise from the trains which is amazing.

Hotel is old and still quite expensive. Rooms need renovation, they're quite small. Beds aren't comfortable, too low and materace is poor. It smells like someone was smoking even though it was a non smoking room. Good thing is cosmetics, breakfast and the view. Not bad location. Walls are not that thin. Elevators are quick. Overall good for historical experience but not a good price to quality rate.

It seems like a built-up place that used to be fantastic years ago, but is now run down with much fewer guests. I hope you like eggs, because they don't replace the sausages once they run out. Easily walkable from the bus station.

Good Price, Hotel near the Center about 15 minutes walk

Extremely inexpensive for a top hotel, the coffee wasnt great.

(Translated by Google) Breakfast is scarce (Original) Dorucak oskudan🤔

(Translated by Google) The hotel is not something special to say wow. The rooms are nothing special, the staff could be kinder 🤷🤷🤷 The hotel is quite far from the city center, so you really need the car, the prices are a little higher considering that it is away from the city center. Brutally good apartments in downtown Sarajevo can be rented for this money for 2-3 days or a little further from the center. (Original) Hotel nije nesto poseban da se kaze wow. Sobe su okej nista specijalno, osoblje bi moglo biti ljubaznije 🤷🤷🤷 Hotel je dosta udaljen od centra grada, tako da vam je auto jako potrebno, cijene i jesu malo vece s obzirom da je podalje hotel od centra. Za te novce se moze iznajmiti brutalno dobri apartmani u centru Sarajeva na 2-3 dana ili malo udaljeniji od centra.

(Translated by Google) Great hotel location, good breakfast, friendly staff. The rooms are spacious and finely furnished. Extremely good prices. (Original) Odlična pozicija hotela, dobar dorucak, ljubazno osoblje. Sobe su prostrane i fino opremljene. Izuzetno povoljne cene.

Extra

(Translated by Google) Solid hotel. Friendly staff. Large restaurant for breakfast. Favorable price. (Original) Solidan hotel. Ljubazno osoblje. Veliki restoran za dorucak. Cijena povoljna.

(Translated by Google) Good for an overnight stay (Original) Dobar za prenoćište

(Translated by Google) A quiet place to drink coffee without being removed from the city noise (Original) Mirno mjesto za popiti kaficu a da si sklonjen od gradske buke

(Translated by Google) Solid hotel. (Original) Solidan hotel.

(Translated by Google) Good service. Good parking. And good prices. (Original) Dobra usluga.Dobar parking.I dobre cijene.

(Translated by Google) Clean, peace of mind service at a high level. (Original) Cisto, mir usluga na visokom nivou.

(Translated by Google) The hotel has the best years behind it, it could use a renovation. No balconies in the rooms. But for one or two nights just in time. Good access to the center. (Original) Hotel najlepsze lata ma za sobą, przydałby się remont. Brak balkonów w pokojach. Ale na jedną lub dwie noce w sam raz. Dobry dojazd do centrum.

I was informed that this was a very good hotel with excellent food for breakfast. It is ok,but now this is not a solid servis,aldough people are good enough.

Nice, cozy and quiet place. :)

Very good price performance ratio and good breakfast, parking at hotel side is big.

Staff was super friendly, breakfast was also quite good and the room was spacious. Not far away from the city centre, we even walked there in 20-30 minutes

The best thing was the awesome breakfast. Staff was friendly. Prices and the location are also good. The only things to improve are the - Wifi is a bit slower - checkin and checkout time gives 20 hours of staying time, this could be more.

Personnel is very kind and helpful, hotel is retro/old style but very cosy and clean and warm. Perfect for lower budget stay :)

Walls are not Isolated, almost impossible to sleep because of that. No A-C unit to cool the place if it's hot outside, so you will be sweating. But else the place was pretty good.

The new rooms are very nice with good air condition. However the hotel has a number of older rooms which are also clean, but without air con and not as spacious. The WiFi is a bit spotty, but the staff is quite friendly and helpful.

Very well run hotel. My room was adequate but not over large. Breakfast was supplied and was very good. The hotel is only minutes from the Central Bus Station and Railway Station.

(Translated by Google) No hate! (Original) Nema mržnje!

(Translated by Google) Really nice hotel close to town (Original) Rigtig fint hotel tæt på byen

Clean rooms, pleasent people and friendly staff.

(Translated by Google) Hotel facilities are clean, warm, tidy. What matters most is the friendly staff and friendly staff. (Original) Hotelske dobe ciste,zagrijane,uredne.Ono sto je najbitnije osoblje hotela je izuzetno sudretljivo i ljubazno.Sve pohvale.Ocjena 5

(Translated by Google) Good location, good prices, very friendly and responsive staff (Original) Dobra lokacija, ugodne cene, zelo prijazno in ustrezljivo osebje

(Translated by Google) The place is clean and tidy, but many details are missing to get a better rating. Every morning, the problem is with home-made coffee, because cooks are inhospitable, unlike waiters who try to apologize for the omission. The buffet breakfast is varied and good, but lacks customization for other guests. (Original) Mesto je čisto i uredno, ali mnogo detalja nedostaje da bi dobilo bolju ocenu. Svako jutro je problem u kuvanju domaće kafe, jer su kuvarice negostoljublnibe, za razliku od konobara koji nastoje da se izvine za taj propust. Doručak koji se služi kao švedski sto je raznovrstan i dobar, ali mu nedostaje prilagođavanje ostalim gostima.

(Translated by Google) The worst hotel in Sarajevo, never again (Original) Das schlimmste Hotel in Sarajevo, nie wieder

(Translated by Google) Good accommodation. Pleasant stay. Quality and delicious breakfast. The staff friendly and High Quality complete service. Praise... (Original) Dobar smještaj. Ugodan boravak. Kvalitetan i ukusan doručak. Osoblje ljubazno i kvlitetna kompletna usluga. Sve pohvale...

(Translated by Google) Very good hotel staff pleasant topp (Original) Vrlo dobar hotel osoblje prijatno topp

Extra

Nice place in the city. Close to the center. The staff was awesome and very kind. The food was great, and the waiters helped me find food that I can eat because of my gluten intolerance. The rooms were nice and clean.

(Translated by Google) Relatively clean rooms. The staff is fine. The food is solid, as are the prices. (Original) Relativno čiste sobe. Osoblje je u redu. Hrana je solidna, kao i cijene.

(Translated by Google) Great for rest and fun, great service and great food, congratulations (Original) Odlično za odmor i provod, usluga odlična i hrana odlična, čestitam

(Translated by Google) Pretty bad, sunken, dark, location not very attractive, except it's close to the bus and train station, but generally a very unpopular part of town. (Original) Prlicno lose, oronulo, tamno, lokacija nimalo privlacna, osim sto je u blizini autobuske i zeljeznicke stanice, ali generalno vrlo nepopularan dio grada.

(Translated by Google) A super place marvelous (Original) Süper bir yer harkulade

Soviet feel to the place. Dated but interesting to stay. Close to the train station; you can get the tram in to the city.

(Translated by Google) It is very large, has huge rooms, very friendly staff, great breakfast buffet, plenty of parking in front of the hotel Free and 5 minutes walk from a supermarket. The only bad thing is that it is quite far from the center about 25 min walk and if it is true that it is a bit old but meets expectations. (Original) Es muy grande , tiene unas habitaciones enormes , el personal muy amable , gran desayuno buffet , mucho sitio para aparcar en frente del hotel Gratis y a 5 minutos andando de un supermercado . Lo único malo es que está bastante lejos del centro sobre 25 min andando y si es cierto que es un poco antiguo pero cumple con las expectativas.

(Translated by Google) Great location ... all clean and well equipped ... downtown blouse ... staff helpfull ... warmly recommend .. (Original) Odlična lokacija...sve čisto i dobro opremljeno...bluzina centra...osoblje uslužno...toplo preporučujem..

(Translated by Google) Internet very bad and food. There was no music during the dinner, around 10 pm the "aperitif" was not working as part of the restaurant and we were supposed to go out at the reception. Kudos to the gentleman at the reception 👍 (Original) Internet jako loš i hrana. Za vrijeme vecere nije bilo glazbe, oko 22h "aperitiv" nije radio koji je u sklopu restorana i trebali smo izaci kod recepcije. Pohvale gospodinu na recepciji 👍