(Translated by Google) This review refers to Eurofarm In Bugojno: So, the horror of all possible horrors. The staff is so arrogant that it seems that they went to training on the topic of insolence. Dear colleagues, it is not going the way you do. You have to be a man first of all, and only then an employee !! It is unfortunate that a patient of almost 70 years of age waits for 2 or more hours, even though he is coming to the exact scheduled time from a city 70-80 km away. And when he gives up waiting and heads for the exit, the last thing you need to say is, "Well, come on, I don't know what you've been waiting for so far." Shame on you and remember, "You can do as you please, but not as long as you want!" I made an appointment for myself, so dare to say so to me. I suggest to the authorities to introduce Etiquette as a compulsory subject in medical schools, before anatomy, Latin language, physiology, pathology, etc. Because parents obviously don’t do their own thing anymore. Honor the exceptions! I recommend everyone to bypass this institution in a wide arc. For your money you can choose far more and get the will. (Original) Ova se recenzije odnosu na Eurofarm U Bugojnu: Dakle, uzas svih mogucih uzasa. Osoblje je toliko drsko da se stice utisak da su isli na edukaciju na temu drskosti. Drage kolege, ne ide to tako kako vi radite. Treba biti covjek prije svega, pa tek onda zaposlenikl!! Zalosno je da vam pacijent od skoro 70 godina, ceka po 2 i vise sati iako dolazi na tacno zakazan termin iz grada udaljenog 70-80km. I kad odustane od cekanja i krene ka izlazu, zadnje sto trebate reci jeste:"Pa hajde vala, ne znam sta si i cekao do sada". Sramite se i zapamtite: "Mozes kako hoces ali ne i dokle hoces!" Zakazala sam sebi termin, pa eto usudite se meni tako reci. Predlazem nadleznima da u medicinske skole uvedu Bonton kao obavezan predmet, prije same anatomije, latinskog jezika, fiziologije, patologije itd. Jer roditelji ocito ne rade vise svoje. Cast izuzetcima! Svima preporucujem da ovu ustanovu zaobilaze U sirokom luku. Za svoje novce mozete birati i daleko vise i volje dobiti.

I tried calling both phone numbers provided... and the numbers are always busy. What a joke.

Disrespectful to one's time

(Translated by Google) Illiterate women work here. Cheeky, disgusting and very uncultured towards patients, live and on the phone. We almost never managed to get useful information. For a pediatrician, a warm recommendation from an AV pediatrician in Lukavica, stay away from these opiators. (Original) Ovdje rade nepismene zene. Drske, odvratne i jako nekulturne prema pacijentima, uzivo i na telefonu. Gotovo nikad nismo uspjeli dobiti korisne informacije. Za pediajtra, topla preporuka AV pediatric u Lukavici, klonite se ovih opajdara.

(Translated by Google) I am a user of the Eurofarm clinic, I and my entire family can say that the doctors are quite good and correct, but the MEDICAL STAFF IS A DISASTER, A SPECIAL DEPARTMENT IN UNITIC, the head nurse walks around the clinic with some kitchen foil on her head and goes to the hair salon in the middle of the crowd, other staff including the radiologists, extremely rude and unprofessional, none of the medical staff have masks, they put on make-up and do their nails at work, if this is how they meant to work in the new hospital that we are all eagerly waiting for, which is under construction, it's better not to open it, if you don't believe it, it's enough to sit in the waiting room for 20 minutes and see for yourself. (Original) Korisnik sam usluga Eurofarm klinike ja i kompletna moja porodica mogu da kazem da su doktori dosta dobri i korektni ali MEDECINSKO OSOBLJE JE KATASTROFA POSEBNO ODJELJENJE U UNITICu glavna sestra hoda po ambulanti sa nekom kuhinjskom foliom na glavi i ide u frizerski salon usred najvece guzve ostalo osoblje ukljucujici i radiologe krajnje neljubazni i neprofisjonalni niko maske nemaod medecinskog osoblja šminkaju se i uredjuju nokte na radnom mjestu ako su ovako mislili raditi u novoj bolnici koju svi zeljno ocekujemo koja je u izgradnji bolje je da je neotvaraju ko nevjeruje dovoljno je sjesti u cekaonicu 20 minuta i uvjeri se.

The scheduled time is not respected Everything is fine for the medical examination Al terms ...

Uzasna usluga, neljubazno osoblje. Dobijete kao termin pa se opet nacekate (cekala skoro sat vremena iako sam imala zakazano). Nista bolje od drzavne bolnice. Da ne spominjem da je misaona imenica da se neko javi na telefon.

All praises, from the staff at the reception, to the med. nurses, laboratories, and of course Dr. Vesna Lozo. The day before, I received, on Viber, a confirmation of the appointment for my mother, at Eurofarm-Unitic, for Saturday morning. Since it was snowing all night, I was even invited to the mob. an hour before the scheduled time, to see if they could come because of the weather, because the side streets had not yet been cleared. Mother was admitted even before the scheduled time, because they saw that we were early. Examination, additional required laboratory, everything was tied. During that time, the other patients, children, everyone went where they needed to, at the appointed time. There was no one to wait, except me, who of course was waiting for my mother. Laboratory results arrived in an hour, two again on Viber and e-mail. Dr. Lozo has been "guiding" the mother since 2002. and her expertise and professionalism have remained at the highest level since day one. The price of examination, control, everything, compared to other private Polyclinics, is almost the smallest plus that there is the best team of "old" doctors, perhaps in terms of age, but not in spirit/knowledge, of proven doctors, who did not acquire their diplomas and knowledge through the "Bologna Diploma 180 /240ects points" .

I've gone to a several private health institutions in Sarajevo, my personal experience has been that Eurofarm is the most professional and also there they treat you as a person unlike in other places where I've felt like i'm just their next task. Their phone is hard to reach though, and their covid testing seems to not be too careful about adhering to protocol. Would recommend them for everything they can do.

Reception: 3 Emergency care: 4 Telecommunications (phone): 2 Laboratory: 5 Ambulatory care: 5 Accessibility and parking: 3 Hygiene: 5 Medical equipment: 5 Atmosphere and visual decoration: 4 Privacy: 4 Patients’ rights: 5 Pain management: 3 Hospitalization-reception: - Hospitalization-rooms: - Hospitalization-privacy: - Hospitalization-care: - Hospitalization-rest and comfort: - Hospitalization-amenities: - Hospitalization-food: - Hospitalization-entertainment: - Hospitalization-patient’s rights: - Hospitalization-pain management: - Post-hospitalization care: - Diagnosis: 5 Doctors’ behavior: 5 Nurses’ behavior: 3 Other staff’s behavior: - Doctors’ experience: 5 Nurses’ experience: 4 Outcome: 5 Billing/insurance department: 4 Price: 3 Management and directorate: 4 OVERALL EXPERIENCE: 4

Totally disrespectful of someone’s time. People coming in with that old style “oh I just need to see a doctor for one minute” and that actually passes with dr. Hiros, while you waited half an hour pass appointment time. Some of the nurses do seem kind, otherwise one star is even too much.

Professional and friendly staff of the clinic. I am satisfied with the service and I warmly recommend to the rest.

Pleasent staff!

(Translated by Google) In general, I have only good experiences with the Eurofarm polyclinic, but my recent experience deserves public praise. I would like to thank the staff of the Ilidza Polyclinic for their professionalism, knowledge and humanity. Knowledge and approach to the patient by Prof.dr. Nenad Vanis et al. Selma Vatrenjas are invaluable, especially when the patients are children. As a parent, I couldn’t have wished for a better doctor. Also, I was pleasantly surprised when the day after the routine procedure, the clinic staff contacted me to check how the patient was feeling. Kudos to the team and a sincere recommendation! (Original) Generalno imam samo dobra iskustva sa poliklinikom Eurofarm, ali moje posljednje iskustvo zasluzuje javnu pohvalu. Zelim da se zahvalim osoblju poliklinike na Ilidzi na profesionalnosti, znanju I ljudskosti. Znanje I pristup pacijentu od strane Prof.dr. Nenad Vanis I dr. Selma Vatrenjas su neprocjenjivi, pogotovo kada su pacijenti djeca. Kao roditelj nisam mogla pozeljeti bolje doktore. Takodje, bila sam prijatno iznenadjena kada su me dan nakon rutinskog zahvata, uposleni sa poliklinike kontaktirali da provjere kako se pacijent osjeca. Sve pohvale timu i iskrena preporuka!

(Translated by Google) Disrespect for other people's time. I have NEVER been admitted on time for a pre-booked appointment. A minimum of 40 minutes of waiting each time, letting go across the line of other people. (Original) Nepostivanje tudjeg vremena. Na unaprijed rezervisan termin NIKAD nisam primljena na vrijeme. Minimum 40 minuta cekanja svaki put, pustanja preko reda drugih ljudi.

Rekao bih da je i jedna zvijezda previse. Ovo je zasnovano na nekoliko posjeta. Nepostovanje termina nije endemicno nego ocigledno standard. Ne znam zasto uopste imaju sistem za zakazivanje termina kada ga se uopste ne drze. Vrijednost svakog pregleda za njih je ocigledna, dok vrijeme pacijenata koji debelo placaju usluge nema nikakvu vrijednost.

Totalno neodgovorna ustanova, bez ikakvog znanja kako planirati preglede. I pored zakazanog pregleda ceka se skoro sat vremena. Dodatno, totalno je nemoguce iste dobiti ujutru telefonom, iako vam je hitna reakcija neophodna. Definitivno, ne preporucujem nikome!

Neljubazni, skupi, pustaju vas da cekate iako ste dosli na vrijeme, narucuju vas za nepotrebene stvari samo da izvuku novac od vas...nemam lijepe rijeci za njih. Bilo ko drugi je bolji.

Sa svim losim komentarima se na zalost moram sloziti. Generalno odron i 0% postivanja tudjeg vremena ,iako se kao narucis. LP

Jako neljubazno I neprofesionalno osoblje, koje ne postuje unaprijed rezervisane termine. Pomjeraju ih onako kako njima odgovara bez da vas za to I obavjeste. Gubite svoje vrijeme da biste stigli na vrijeme, spremni platiti preglede koji kostaju dosta vise nego u drugim privatnim ustanovama, da bi vam tek po vasem dolasku saopstili kako je vas termin pomjeren.. ne zasluzuju niti 1 zvjezdicu

(Translated by Google) I had an appointment at 8:30, I showed up on time and I had to go through triage and see a doctor. Initially, they wanted me to do a test on the corona because I was snoring a little, which I agreed to, and to tell me that the doctor has one patient, so I should wait. I categorically refused it because I had an appointment at 8:30. The nurse goes to ask what she tells me afterwards that I had an appointment at 9:00 which is not true. Again we go together to the information and that the nurse would tell me that my appointment is at 9:00 and that I would have to wait for the current patient and another one and that I could be admitted at 9:15. I do not recommend it to anyone because I had to leave work even more plus in the end I did not do the scheduled checkup. The staff did not want to take care of the situation in more detail than they were like eto if you want you want if not that's it. If I wanted to wait in line I wouldn’t call a private clinic. Worst of all is that they tried to lie the term. (Original) Imao sam narucen termin u 8:30, pojavio sam se na vrijeme i trebao da prodjem trijazu te da dodjem kod doktora. Prvobitno su htjeli da radim test na coronu jer sam smrcao malo na sto sam i pristao, te da bi mi rekli da doktor ima jednog pacijenta pa da treba da sacekam. Ja sam to kategoricki odbio jer sam imao zakazan termin u 8:30. Sestra odlazi da pita sta kako te mi govori naknadno da sam imao zakazan termin u 9:00 sto nije istina. Opet odlazimo skupa do informacija te da bi mi sestra rekla da mi je termin u 9:00 te da bih morao sacekati trenutnog pacijenta te jos jednog i da bih mogao biti primljen u 9:15. Ne preporucujem nikom jer sam morao izaci s posla jos plus na kraju nisam odradio zakazani pregled. Osoblje nije htjelo detaljnije da se pobrine o situaciji nego su bili kao eto ako zelite zelite ako ne to je to. Da sam htio cekati u redu ne bih zvao privatnu kliniku. Najgore od svega je sto su pokusali lagati termin.

(Translated by Google) I didn't go for an examination, but to ask if there was a cardiologist working there. I got an affirmative answer. I noticed that if Eurofarm expanded, there are a lot of doctors, new devices ... (Original) Nisam išla na pregled, nego liato da se raspitam radi li tu neki kardiolog. Dobila sam potvrdan odgovir. Primijetila sam da da se Eurofarm proširio, ima dosta ljekara, novih aparata...

Patients wait for more than half an hour, and this is a private clinic where you pay for the examination yourself. Just as much time would be lost in the neck, if not less. I waited for more than 50 minutes to remove the throat and nose swab, which is really unfortunate.

I came to Dr. Dilica only showed me the findings, for which he charged me 140 KM. I am shocked. Nothing special was said, but that's why it was well paid. Never again, great shame.

All praise for the Polyclinic Eurofarm Unitic. My family and I have been visiting this clinic for many years. A wonderful atomsphere, which is run by friendly and hard-working staff, as well as professional and dedicated doctors. I condemn unfounded conclusions and negative comments for the responsible nurse Dalila, who welcomes every client with a smile and tries to ensure that every client receives the best treatment in the fastest and highest quality way. Once again, thank you from the bottom of my heart for existing!

Just words of praise for this clinic! They are always kind, responsible, fast and efficient, and what is most important, they approach every patient with a smile.

All praise for the Eurofarm Polyclinic in Unitica