The staff was very friendly and well-intentioned however, they seemed poorly trained and spread thin. It took over an hour to get our lunch even though there were only three full tables. The facilities were nothing short of disgusting. The conference level bathroom toilets had grime that could only build up from weeks/months of not cleaning. The carpet in my room was literally sticky. The shower had black mildew. The toilet could only be flushed once per half hour (embarrassing when sharing a room!). They switched my friend's room four times because the AC was not working in so many of them. They finally just gave her a box fan! The tables in the lobby bar were so sticky we would use our napkins as personal table cloths. The hotel is well-situated close to lots of walking options to food but I was so grossed out that I cannot recommend this place to anyone. Hilton needs to put some serious attention into this facility. Disappointed in my $1284 expense.

The hotel is in great proximity to Montage Mountain, which is why we stayed here. Service was below grade, it seemed as though it was everyone's first day, although the staff was nice, they weren't knowledgeable or responsive. Rooms are clean. The pool and hot tub are way over chlorinated. It ruined our bathing suits and 2 feet of my hair broke off. The hotel will only comp the room and will not pay for the damages to bathing suits or my hair (my hair used to hit below my waist and now it's just below my shoulders). I'm now paying for hair treatments ($600 in so far and counting) and the hotel will not pay a dime even with receipts. If you stay here, stay out of the pool! I would recommend staying anywhere else but here. First day type of staff, and when something goes wrong, they absolutely will not help you.

DISGUSTING!! Don't let the pictures fool you!!! This was easily the WORST stay ay a hotel that I've ever experienced! (7/23/2023) What was supposed to be a relaxing and exciting vacation with my family turned into a complete nightmare! This hotel was absolutely disgusting and put the health of everyone in my family at risk. I could tell right away that something was not right with the air conditioning. It was very hot and muggy navigating the hallways and I was starting to become uneasy because there was a musty smell. I figured we would be able to remedy the situation by cranking the A/C once we got into the room. We adjusted the temperature down to 60 degrees and made our way to a nearby restaurant and expected the room to be cooled off upon our return. When we came back, we were disappointed to find that our room had not cooled down much at all. We decided that since we were only there for the night, maybe we could cool off in the pool. There's not really much to note about the pool. I decided to take my 2 year old back up to the room to start giving her a bath and my 9 year old and husband would shortly follow. I was excited to try out the jacuzzi tub. Here's where it starts to get bad. The drain toggle was broken and hanging on for dear life and trying to keep my daughters fingers from being caught was a challenge. (She's a curious 2 year old so you can understand how safety is my main concern). To remedy the damage, a small drain stopper was in the tub that barely fit the drain and I had to keep refilling the tub. The handles for the water spun 360 degrees and trying to keep a steady temperature on the running water was impossible. I made do with what I had to get my child clean. I was so thankful when my husband and other child came back to the room. After the bath, I let me youngest wonder the room to play with her toys and quickly noticed that the bottom of her feet were filthy and black with who knows what. I then decided to take a white clean washcloth, got it wet and scrubbed a spot on the carpet. The washcloth immediately went from white to yellow. I then became very curious and started my investigation of the cleanliness of the room. The entire room was riddled with filth and grime. In the corner of the bedroom there was what looked to be dried up pink vomit matted into the brown stained carpet. The lamps on the tables had dust build up. The sofa bed in the living room had stains that looked like the ingredients needed to make children. One of the pillow cases that something brown smugged on it. My husband pointed out that the stand up shower was falling apart. The metal frame that holds the glass walls of the shower was falling off the tracks. We noticed behind the peeling wallpaper in the bathroom was black mold! We began peeling back more and more wallpaper on every wall of the room and continually found more and more mold. I was appalled and shocked beyond belief and felt so guilty that I had subjected my family to this type of toxicity. We will NEVER be stupid enough to stay in another Hilton hotel or any hotel affiliated by Hilton ever again.

I stayed here for 5 horrific days and from the moment I walked into the hotel my stay was uncomfortable. It took over 25 minutes to check in as there was only 1 staff behind the counter for the first day of check in for our conference. The AC was not working and the air was hot and stagnant. My room keys did not work twice, resulting in me having to go up and down to the lobby repeatedly until they moved me to another room. That room did not have working AC, I had to go back down and ask for a building engineer to come and take a look. After 4 hours my room was still not cool, which then I had to go ask the front desk if they had a fan available because I could not sleep in the room with no air. I received a box fan and After that the room became muggy and damp for the entire week. To the point that all my my clothes, sheets and towels felt damp to the touch, even with the fan going on high. All of my paper for my conference turned wavy and I asked twice about a dehumidifier and the staff said they could not accommodate me. The whole building was woefully understaffed and untrained. I was there for 5 days and not once was my room cleaned or towels replaced until I went down to the front desk to ask for more towels. Even though the signs displayed said that guests staying more than 5 days their room would be cleaned after 4 days. At one point during a storm the ceiling in one of the Ballrooms began to pour water from one of the linear diffusers. Myself and another guest ran downstairs around midnight and told the staff behind the desk, the man was rude, dismissive and genuinely annoyed we came to tell them of the leak. At this point this is when my companion and I noticed the mouse that had just run across the lobby floor and into the grab and go area. We went back up the the ballroom to put a trash can under the leak until the building maintenance arrived. Everyday that we had our conference our rooms ran out of drinking water, the menu available at the hotel restaurant was limited and the food was bland. The water in the hotel toilets was not clear and tinged brown. I used bottle water to brush my teeth because I was uncomfortable even using the water from the building to wash my toothbrush. The final night of our conference was a banquet in which our meals were preordered and our food allergies were noted, not only was I brought the wrong food the first time, when my corrected food was brought out it was covered in something that I am severely allergic to. A guest beside me knocked over and water and one of the wait staff came by and brushed the ice and water on to the floor between myself and the guest and walked away. I also had to go find someone to talk to because one of the guests at our table never received her food. We were all almost done before her meal was brought out. Having 3 wait staff for 200 people is unacceptable not only to the guests but the staff. I spent over $900 on this hotel and it was by far my worst experience at a hotel. And especially given the Hilton name associated with the hotel I expected way more for my money. Overall our conference bill between the association and all of the guests had to net close to, if not more, than $80,000 and there was not a single moment in that building that I felt was worth our money. I was uncomfortable, had to sleep in a jacket and pants because the sheets were so damp from the air not working that they were sticking to me, and quite a few of the staff were incredibly rude, dismissive and untrained. The entire experience was unacceptable and has put me off the entire Hilton brand. I will never stay at another Hilton after this fiasco.

Stayed here twice in one week. At the start of our trip and on the return. Rooms were clean and well kept. We mistakenly left our daughter's stuffed animal behind and after several calls and one unreturned VM, I was starting to lose hope of it's recovery. One more call and I reached Emily who immediately took action to look for it. She called back the same day after having found the stuffed animal and offered to put it in the mail. We received it the next day via FedEx overnight! A huge Thank you to Emily for making a 7yo girl very happy to see her stuffed animal again. Also shout-out to Chef Carl who makes an amazing buffet and made to order breakfast complete with stopping to chat and banter with guests. The food was delicious, the buffet was well stocked and fresh. Highly recommend.

Beautiful hotel. Great service-fast, friendly and efficient. Room was large and well maintained. Walk in shower was awesome, with ample hot water and pressure. Good restaurant/bar right in the hotel with several good craft beer choices. Breakfast was exceptional-maybe the best omelette I have ever tasted!

The breakfast buffet is very poor quality. Next time I’d save money and go to the “Northern Lights Espresso bar and cafe” round the corner (it was really nice 🙂). Other than that the hotel is fine but not good value for money.

Disappointed with the Mother’s Day buffet this time around. Last year we enjoyed it very much and we were looking forward to going again. The hot food was varying degrees of cold. Cakes were dry. I have to say-Carl the omelette chef was fantastic. Adding 25% gratuity to every buffet bill is outrageous. Pay your help more. Gratuity is exactly what it says. Not part of the bill. Common Restrooms lacked attention. Sorry to say- we will not return.

Not impressed. Room was not ready at check in and we were told to "come back." No time given - just leave and come back. Most hotels would offer a drink or snack while we wait. Not here. We were in a suite and the bathroom door had a gross smear on it that easily came off with a wet cloth (housekeeping could have cleaned). The rest of the room was fine, but didn't seem very clean. At 6 am, I wanted to get a late check out. Messages through the app go unanswered. Calls to the front desk got a busy signal. Finally at 7 am, my call was answered and we were given a generous check out time. Well, when that time rolled around, we were about 3 minutes late to leave. They called our room twice and my cell phone once in 3 minutes. Then, the front desk attendant had words with my husband when he got his parking validated (at 5 minutes after check out). I'm a Hilton diamond member and I was not treated any better than if I didn't carry membership at all. I won't be staying here again.

Went to the breakfast buffet with a friend. It was amazing! Incredible selection of breakfast foods and made-to-order eggs and/or omelets. Food was delcious, hostess and cook were friendly, and all-you-can-eat. And under $35 for two! Fantastic! Will DEFINITELY BE RETURNING.

Probably the hest hotel in Scranton. The hotel is well located near the center of downtown with lots of restaurants & bars within walking distance. The rooms are spacious, comfortable, & up to date. The staff are a pleasure to deal with & very helpful in every way. The hotel restaurant has a few good menu items while most are average in my opinion. The hotel bar has a large selection of whiskey & bourbon available at decent prices as well.

All though the hotel itself was very nice.. we didn't like the fact that check in is suppose to be at 3 and yet we couldn't check in until 4 bc they were doing work right outside the hotel... then when we finally get to our room we can't even look out the window because it's blocked off by plastic... and as soon as it even gets close to check out they are right there banging on your door

Best service ever especially in the restaurant. Deanna and Carrie along with Casey making omelettes in the back are the best! They make it feel like I am coming home every time I come to the Hilton here in Scranton PA. Thank you HILTON for such a great team👍👍👍💋

Room was great, staff was friendly. Just was slightly annoyed we called prior to coming for reapers revenge and staff told me there were no packages for the room and reapers. Still decided to book and when I get there they said they do offer a stay with reapers revenge and ended up spending more money than I needed to.

As a traveler and business owner I very much rely on great service when on the road, it can make the difference between a really tough trip and a great trip. I got dinner in the lounge and Deanna was my server. Her positive attitude, attention to what I needed and a friendly smile made my Very long drive and being away from home seem like nothing. If you get here ask for her, she will be happy to make your dining experience excellent

This is a great place to stay in Scranton that is downtown and centrally. The parking is kind of difficult because you have to use the parking lot next to the building but it’s really not a big deal and overall it’s an extremely safe location and it’s a small walk to the actual hotel. Located to most things that you would want to get to. The rooms are comfortable nothing to write home about but at the same time nothing wrong with them either but the most impressive part of the experience is Tyler at the front desk. He is extremely funny, but you can tell his passion lies and custom service, and he interacts on a personal level with each and every customer and honestly it is impressive. The company is lucky to have people I can, and the fact that he isn’t in a leadership position is an oversight of any company that employs him.

We enjoyed the wedding reception for my niece and her new husband David . The hole service from start to finish was spatacular We never felt rushed or uncomfortable. The staff were pleasant and professional at the time. We stayed the night at the Hilton the room was very clean and spacious. Any question we had were aswered.

To say "outdated" rooms would be an understatement! These rooms are very 2002. I don't want to itemize, but it's very obvious this place hasn't been updated to what is soon to be 2024 standards. Parking is not convenient (plus you pay for it). The staff was the only satisfactory thing for this Hilton.

Been attending this hotel for over 13 years. The staff especially the front end manager Luke are excellent and always provide great service. I would recommend this hotel to anybody traveling in the area.

I stayed here this past weekend. 3 night stay. Dried blood was found on the comforter which was covered by a top sheet, I’m assuming in hopes to hide the blood. While the front desk staff was friendly & addressed it quickly with housekeeping, & the housekeeper did apologize; she fully changed all the linen. This type of thing should not happen. It’s extremely unsanitary. And after paying $550 for 3 nights, least they could do is provide clean, washed linen in between guests. There’s also no microwave in the room. The site says there’s a starbucks, there’s not. The coffee shop inside serves Starbucks brewed coffee, it is not a Starbucks location. But more importantly, the disgusting bed linens. For a Hilton, I am completely disgusted by this & will not use this hotel for my future visits.

A transformer blew overnight and the hotel and surrounding businesses were completely out of power, but the staff at Hilton Scranton & Conference Center went far above and beyond to ensure guests were comfortable, accommodated, and had every need met. At 6am Chef Carl was hustling to make a dozen hot gourmet breakfast sandwiches by hand during the 10 brief minutes the power came back on, staff was offering to help guests bring luggage down several flights of stairs in complete darkness, wake-up calls were still being delivered door-to-door, the lobby was lit up beautifully by candlelight, and staff was making regular runs for bakery, breakfast food, and fresh coffee. They even kept their cool with an ornery and unreasonably irate customer and responded to him with patience, confidence and kindness. You can see a business’s true colors by the way they respond to challenging situations and I was completely blown away. This was the definition of exceptional customer service. My most sincere acclamation to management and the entire staff on the morning of August 15, 2023. I’ve now visited this location multiple times in the last few months and have never been disappointed. Staff is always friendly, accommodations are always clean and beautiful, breakfast buffet is always one of the very best out there, and it’s in a great location downtown with quality local restaurants, fun bars, regular outdoor festivals, and even a scenic river trail only a few blocks away.

Traveling in for a work trip can be exhausting Tyler Front office supervisor made my experience & interaction with him very pleasant. He was very professional & made sure he was attentive to my parking concerns but also the check-in process was uplifting he communicated very well it was a pleasure speaking with him. Gabriel the Food/Beverage supervisor was also very welcoming and personable. He was very professional but also was pleasant he was attentive to all the guest. Traveling can be exhausting with flight delays etc I will say KUDOS to the management team for having these two great employees they made my stay here welcoming.

The staff here were absolutely amazing! They were so accommodating, so friendly, and so willing to help. I really cannot recommend this hotel enough. I regretfully did not book a block for my wedding and still had the majority of my guests stay at this hotel from out of town. In hindsight I wish I would’ve just booked my entire wedding here. They were the most wonderful memory of my wedding. They made every single person feel welcome. Aside from that the breakfast is excellent, the bar is wonderful! And the Starbucks in the lobby is just a wonderful addition.

We stayed here 11/22 for one night. We were scheduled to return on the Saturday night, but after staying on the Wednesday we quickly changed our minds. Check in was pretty quick & the front desk staff were great. The hotel is currently undergoing some exterior painting, but they should be focusing on the interior. As other reviewers mentioned, some room windows are covered with plastic. The room we were assigned was outdated & smelled of cigarettes, especially in the bathroom. It was disgusting. I should have asked to be moved, but we had just driven for 5+ hours. We couldn't wait to leave. I was also surprised there was no Keurig, as most, if not all HGI's have them. All they had was the last century type coffee maker. Also, there was only two towels for a room with 2 queen beds! We did park in the parking garage. It's a pretty tight garage & you do have to go outside to get to the hotel lobby. We ended up staying in Wilkes-Barre at the HGI on the Saturday night. Huge difference in comparison to this place like wow!

I stayed here for one night as a birthday present. The room I got was around $200 a night because it was a whirlpool room. The jets in the whirlpool were clean but the tub itself wasn't wiped down properly. The room was mostly clean, except the backboard to the bed had very obvious handprints on it. My boyfriend and I went down to the pool but it was very dirty and not well taken care of. The best thing about this hotel is where it is. It's in the middle of downtown Scranton with plenty of bars and restaurants to choose from that are within walking distance. Is it nicer than the average hotel? Yes. Was it worth $200 a night? Probably not? Will I be coming back? Also probably not. If I need to get a hotel in my hometown again I'll probably be sticking with a cheaper option.

Horrifyingly disgusting- they didn’t clean the sheets, rather, gave me sheets with blood and other bodily fluids on them, tucked in to look fresh and clean. This is so unsanitary, I’m grossed out. And all the hotel would offer me is a $15 breakfast. Unacceptable for the level of health risk I was put through for staying here. You can tell the way the dust is caked onto common items such as tables and the lotion dispenser that this room hasn’t been cleaned in a very long time. The icing on the cake was the condom tucked behind the mirror. The breakfast made-to-order was good, if you can get past the sticky tables and dried milk on the milk dispensers. Further showing a lack of cleanliness. Completely disgusting place, I recommend staying anywhere else. Only good part was that the front desk staff were nice.

The carpet in the rooms were very dirty and stain covered. The shower had hair and a purple stain on the bottom. The room had a musty smell. I am unsure of where it was coming from but I did find coffee filters shoved into the AC unit cover so I don't know if those were there to prevent or cover up the smell. The AC unit was also very loud when running. The hotel staff was very nice but nearly checked me in to the wrong room because they did not verify my ID. They checked my coworker into the wrong room for that same reason. The staff also charged me for parking for all three nights when I did not have a car. Parking was never even mentioned during the check in process. The location was nice as a lot of restaurants were within walking distance.

The staff was friendly and efficient. The food was delicious. The only downside is that the rooms have no USB ports so be sure to bring a charger that you can plug into an outlet or you need to use the television.

Well maintained but definitely showing its age - furnishings are a little rundown and there isn't a single USB port in the room. The location in downtown Scranton is ideal for access to good food but the parking situation ($15/night to park up the block in a garage) is annoying. Water pressure in the shower is terrible - barely a trickle, honestly. All of that said, the staff is friendly and welcoming and beds are comfortable.

The Hilton Scranton & Conference Center used to be our home for a twice per year gaming convention. While the convention has moved out of the city of Scranton, the Hilton remains a favorite. The facilities are very well maintained and the rooms are comfortable (it's where Presidents and other dignitaries stay). However, it is the people on staff which make it special. Over the years, they have consistently been friendly, prompt and accommodating. They are knowledgeable of the area and they understand both hotel science and customer service. While there are not a lot of different dining options in the hotel compared to a vacation area resort like at Disney, the ones that are there are good. I especially enjoy the breakfast buffet (I hope it is still there). The chefs are good and willing to make special requests. The fruit is always fresh. As for the bar, PJ's, their burgers are very tasty. And, there is a Starbucks in the lobby which is a plus when you need a quick breakfast and do not have time for the buffet. I miss staying at the Hilton Scranton for our conferences but there is no doubt that I will stay again - whenever I visit Scranton.

Nice hotel in a fantastic location downtown. Walk to reataurants, bars, etc. Comfortable rooms, with microwave, fridge, coffee. Make sure you bring your own mt dew and snickers bar though. If you don't, it costs $8 for one of each in the small pantry they have.

Great location. We had some losers smoking weed in the room next to us and they stunk up the whole floor including the elevators. There is a strict no-smoking policy at this hotel and they let them stay. Then finally after 3 separate calls to the front desk at about 130 in the am, security made them turn off the music and go to bed. I would not recommend this hotel if you want to sleep. If you want to party on the other hand, this is your place.

We stopped for the night at this hotel as we were traveling from Florida to New York for Christmas in 2022. The location of this hotel was great. It was in the middle of downtown; walking distance to little boutiques and restaurants. The hotel was beautifully decorated for the holiday season with Christmas music playing in the background. It was the perfect place to be for the holiday season it definitely felt like Christmas. We requested a one bedroom suit. Large kitchen, living room and bathroom with great views. Down side, "no kitchen utensils." But overall, awesome hotel!

We needed a hotel close to the hospital for a family emergency. After checking out other nearby hotels, the Hilton was the most helpful and accomodating.. we reserved for one night and ended up having to stay for 5 days. Luke and Craig, at the front desk, were Absolutely Amazing during our entire stay.. they definitely go above and beyond for their guests. We are definitely going to come back and stay.. hopefully under better circumstances. Also would like mention that the breakfast was delicious and the chef was very friendly, funny and down to earth. Thank You Again for the prayers!! They worked!!

We recently held our church's Holy Synod here. The accommodations, event space, food, sales management team, front office supervisor, and the entire staff were outstanding. They were so accommodating to our every need. They never flinched when we needed to change or adjust something. They just handled it with grace and a smile. We are so thankful for the amazing service that we received from everyone involved. Thank you so much!

Beautiful hotel and wonderful staff. Breakfast is top notch and the Chef was very nice and talkative. It is a city hotel so you may hear some traffic but all in all it's easy to get to from the interstate and has nice quiet rooms.

This hotel was great amazing staff at the front desk the rooms are big but the ac does not work well at all we had it on 60 and we were so hot in the room which caused us a bad nights sleep. The free breakfast that came with the room was not good at all the food was cold stale and a bit untidy. I would not eat here again after i watched the girl with no gloves just handle the food i was shocked to see this at a hilton.. overall tho great location easy parking easy check in check out id stay again.

While visiting a family member in the hospital we needed a nearby place to rest our head. This hotel and its entire staff brought a little comfort to our situation while being accommodating and compassionate. It's hard to find this these days. My family and I are very thankful we chose this establishment and will continue to each time we are in the area. Thank you Hilton and it's wonderful staff!