Booked 2 bedroom apartment. The design is a bit old and basic but the apartment itself is spotlessly clean. Short walk to Bugis and Little India. There are 2 MRT station near this hotel ( ROCHOR AND BENCOOLEN MRT STATION ) both can be reached around 5-10 minutes by walking. Lots of eateries nearby and there’s 7-11 or Watson around this hotel. There’s no daily cleaning provided but they will happily to provide new towel and toiletries daily.

Good: Budget hotel in a good location. Bad: Undermanned. Repeated asks for cleaning won't result in people coming up. The water heater did not work when we went there (was fixed the next day). No housecleaning available even after request.

I'd like to give this 3 stars but unfortunately the state of the building and room prevents me from doing so. The ONLY reason I'm giving this 3 stars is because of the staff, they were friendly and very helpful. Same with the cleaning crew, amiable and attentive. We found the state of our room to be pretty unsatisfactory. There were several issues with the furniture and settings in the room. - Our bathroom sink and shower continued to clog, not allowing the water to drain - The clothing closet door was hung incorrectly, making it very difficult to open and close - The bathroom sink was broken, as in the ceramic had cracked, and had been shoddily repaired with some epoxy - The aging carpet was gross, it felt very a little oily and dirty on our feet - Thankfully, they provide slippers, although the quality is very poor - Bring your own slippers - The walls are paper thin; we could hear *everything* from the neighboring rooms - The air conditioner filter had not been changed in quite a while as the air was overly dusty, and we developed a cough due to turning on the AC. We rarely used the AC b/c it was so gross - The TV wall mount did not work, so we could not move the TV to watch the TV from the sofa area - The room divider was hung incorrectly, leading to difficulties opening and closing - The bed lights and desk lamps were very loose, leading to an inability to move them around properly and make use of them in a comfortable way Overall, the stay worked out, but there is a lot of room for improvement in the rooms and upkeep.

Probably one of the worst places I've stayed in a long time. Made a booking via booking.com and booked due to reviews but I was so wrong in doing so. Checked in and was given room 801 which was so dirty and smelld of damp. Deco was so old and dirty it was like walking in to a room in 1995 old bath shower had all mould round it shower curtain smells of damp and urine. Once you close the bathroom sliding door had brown stains which was right next to the toilet. Air-conditioning was from the 90s which once was white now yellow as was leaking and the smell OMG was terrible. Mattress was so hard woke up with a back and neck pain. Over all a terrible experience. I complained in the morning and was give another room 822 which in all was better but still old deco, no water pressure at all was dripping out the shower and basin Mattress was terrible. This place needs a complete overhaul. And for 5 nights cost 2000 Singaporean dollars. Not worth it at all. Do not recommend and please stay away!

Stayed at a 1 bedroom for more than 2 weeks. The room layout is generous and we liked having our own kitchen. There are many nice dining places a short walk away including Starbucks if you need daily caffeine fix. You can even make your own drink at the lobby’s self serve Starbucks coffee machine maker. Hope to be back next time when we are in SG!

I had a great stay at his aparthotel. The room has a very good size compared to the usual Singapore hotels and represented great value for money. The room had everything I needed, from a sitting area to a desk to use the computer and you can open/close the bed area for privacy and provide more space. The room was well maintained but they only clean every third day, they will change your towels on demand though. The room is a little dated to be fair but given the size and price I will definitely stay again in future stays. The reception and cleaning staff were always very friendly and helpful. Thank you!

We stayed in a one bedroom executive room for a week. Overall Citadines Mount Sophia is excellent value. Great location only a 10 minute walk from Bugis and Albert Food Centre. Room was spotlessly clean and nicely furnished. Staff friendly. Difficult to find something this good at this price point in Singapore. Only reason I could not give 5 stars is because the airconditioning units are pretty old and noisy, and they run on a frustrating motion sensor. So once you sleep, the air con will turn itself off. Have to flail around to get it to come back on. I think they've tried to revamp the aircons but they're too far gone, probs need to replace them with modern units.

The apartment is clean and big as per sized. The staffs are all so polite. Housekeeping seems to be every alternate days however they are very accommodating should you request for anything. Laundromat is on the 2nd floor. There's plenty so unlikely there isn't a machine available. The charges are also pretty reasonable. Around Sgd17 for a complete cycle of wash and dry. There's no breakfast option however there's Starbucks self serve (paid). Shopping malls and eateries are nearby so there's no lack of recreational or food choices.

Decent location just on the outskirts of the city. Abit of a walk to the train station, but easy access to bus services

Large room with lots of amenities. Very near to Plaza Singapura and Bugis. Room is clean. Bathroom is large and what i love is they have kinda seat made from ceramics which i can use for sitting when i bath. Overall price is worth for stay.

Well-sized temporary apartments also for longer stays of families. Mini kitchenette with stove, microwave, kettle and toaster at least allows for the preparation of small meals. Service personnel is always nice, cleaners are great and come 3x per week. The surrounding area is not spectacular but nice with lots of eateries, bus nearby and MRT to be reached within 10 minutes. There is no supermarket in the direct surroundings at the moment, only an expensive Seven Eleven, but you can order to the lobby via Deliveroo etc. However, for the price the rooms are really run-down - old stuff, cabinets squeaking and not opening or closing properly, baths looking shabby, AC especially in the bedrooms very loud and not having a constant temperature. Changed the apartment once as AC in the bedroom was breaking down and made horrible sounds and apparently it could not be fixed (we rather would not have changed if it could have been fixed) but the next apartment was only more run down, AC not much better and beds way harder, even though we normally quite like harder beds. In one of the bath rooms, there was hot water, but nearly no water pressure, in the other one good water pressure, but not really warm. The grab-and-go breakfast is mainly a joke, only the coffee is alright - it seems management found the COVID restrictions quite useful to save on proper breakfast ingredients and now only offers packed sandwiches and few other basic things even when there are no restrictions anymore. There is a handy laundrette and you get tokens for the first month to use it but when we unfortunately had to extend the stay we did not get more tokens and had to pay extra - did not make any sense to me and could also not be explained, not very service-oriented. Also, even after a stay of six weeks nobody of the usual staff that we saw daily could remember our room number - not important, but also not the best service. Nevertheless, as said before, at least staff was always friendly and smiling.

Not at all close to MRT. Its a good 10-15mins walk. No help apart from a security guard at night. Water in the lobby. Rooms get cleaned 2-3 times only in a week. Best would be to shell few bucks extra and stay at proper orchard road. No food facility of any kind in the hotel. Folks at the reception kind of rude or bleh, they dnt care about you. Only book if you have no other option.

Am staying currently but must say service has been very disappointing To get a laundry list delivered to room picked up takes 36 hours Room is cleaned only every other day and even on offering to pay for extra cleaning its not available Hopefully experience improves !! ...not sure if this review was read but action taken asap so signs are service will be good too going forward !!

Such a spacious and quiet place. The staff at reception are very friendly and helpful. We had a minor issue and they immediately helped. We have stayed here 3x now and will continue to stay here whenever we visit Singapore. Great location, great space and great people.

There was only 1 sofa,since there were 2 of us ,we asked if we could have another one. Our request was turned down. We then asked to see if we could have another chair since there was only one. Again our request was turned down. We were disappointed. Apart from that staffs were friendly. It will be nice to be able to fill in check in form online before hand as we were tired after a long flight.

Stayed at the studio executive apartment. Very spacious and kitchenette comes handy. The view was good and location is convenient.

very pleasant nice environment even the security officer seems nice.. a sense of welcome home vibe and feeling after a long tiring day

Beautiful hotel with large rooms. Very friendly, helpful Personal, fantastic beds, super shower, very clean. Located very central, with a MRT just down the road. Fantastic WLAN.

Close to everywhere but the room is a little bit small and the sound of the street performers can be heard in the room.

Friendly service. I was arriving very early (5:30am), normally the reception is closed, but the security was informed and gave me the key. He even borrowed me money for my taxi, because the credit card machine wasn't working in the car :-) I am happy with the room, nothing luxury or special, but clean and comfortable. So far it had everything I needed. Not much street noise, good sleeping. ;-)

Citadines aparthotel in Singapore is an excellent accommodation option for both short and long-term stays. The hotel is located in a convenient location, close to public transport and popular tourist attractions. The rooms are spacious, modern and well-equipped, offering all the comforts of home, including our own kitchen which was a great convenience. The hotel's facilities included fitness centre, dining rooms and laundry services. The laundry cost about 18 Singapore dollars for washing and drying, and coins to insert into the machines can be purchased at the reception. The cleaning schedule is every other day, and the staff also change the bed sheets during this time. The staff are really nice and helpful, providing us with useful information about the area and helping us with any requests or questions we had. The hotel's Wi-Fi connection is also strong and reliable. Highly recommended!

Clean and good for overnight stays. Friendly staff and food is decent. Beds are very comfy.

We had a spacious apartment. Wonderful views from 10th floor. Staff friendly and helpful. Enjoyed our time here. Kitchen has microwave, stove top, refrigerator, toaster and coffee/tea facilities. We have a two double rooms, kitchen, dining lounge areas, two toilets and showers. There are air-conditioner in each room.

Nice and pleasant staff that is helpful by nature. Check-in was quick and room was clean on arrival. You can read newspaper, watch TV, grab snacks in the lounge near reception. There's also a forex machine at the reception which can be handy. Grab and go style breakfast is provided at the 2nd floor cafeteria, which is quick and handy. This place is situated at walking distance from Dhoby Ghaut (Red Line) and Little India MRT stations. The skyline view from higher floors is nice. Nice place to stay for a week when in Singapore :)

Good value facilities and staff but the lobby smelled like detergent/a toilet…please fix this it’s unacceptable. Also in the 7 day stay I was there I got the room cleaned twice. Nice hotel but these minor two issues really bring it down.

intermittent construction noises, hammering, drilling, etc., on Sunday and nights on weekdays. Front desk seemed reluctant to look into this (contacted/prompted a few times and received no updates or improvements)

Good service, only breakfast will be provided if opted. Good location too

The room is big and spacious. We have an induction cooktop, a microwave oven, bread toaster, sink, and necessary silverware—a pretty good deal.

We stayed for almost a month in Citadines Mount Sophia, which is a basic and non-fancy requirements service apartment hotel for a decent living. Plus the staff Izzat and Ani from the Reception desk stars!!!! Both are extremely hardworking, multitaskers and have a proactive nature. Shirley from Housekeeping does an impeccable job, not forgetting deep corners, replenishing tea and coffee pods and also remembers special requests once given. Breakfast team Jack and Cecilia are a balance of friendly and discreet but quite prompt in service. No party policy, which is great for light sleepers and families The location is quite central, with several food joints, MRT and bus stops Cons No dishwasher No pool as also mentioned in their description Few of the washing machines and dryers are broken down. Tip...To avoid the weekend rush, best to get laundry done during the weekday. Overall, we would have extended our stay, if only we had got better long-term rates from the reservation team.

Living here for a month. Conveniently located, and spacious rooms. I definitely recommend Citadines if you are staying for >30days so much more comfortable and convenient compared to hotels.

We have a good stay in this place, the room is of a good size for couple or family of 3. The service staff at the front desk were warm and friendly, made us feel welcome and like staying at a friend’s place. I want to compliment and thank Lysa for a wonderful housekeeping job she did, and also, when my husband forgot and left his watch and ring at the sink, she placed them nicely on the coffee table when we returned to our room later that day. I wish we had the chance to meet her and thank her ourselves but we checked out the next day so did not get to know her. I want to thank Aniz too, she is at the front desk when we checked out. She found out who did the housekeeping and she also helped us in finding cab when we have difficulty getting one as it was raining heavily. We hope the management of this place support and appreciate the efforts of their staff here, it is a good team of wonderful people.

Room is well sized and provided adequate space for comfort at work and rest Location is great and accessible to different train line service without the need to those interchanges. However, I have asked for help to help post a travel card and shopping privilege card to one of my relatives as I forgot To Return her. And now it has been almost 10 days she has yet to receive them. I wonder where have they been to!?