1/5 R. I. 10 months ago on Google
I
had
an
incredibly
disappointing
experience
at
this
place
that
used
to
be
my
go-to
spot
for
ordering
cakes
for
special
occasions.
Something
has
definitely
changed
because
there
were
several
issues
that
made
it
a
terrible
experience:
1)
The
service
was
extremely
unpleasant,
2)
The
cake
was
undercooked
(please
refer
to
the
attached
pictures),
and
3)
There
was
unnecessary
stress
due
to
a
lack
of
communication.
It
was
my
daughter's
10th
birthday,
and
I
was
filled
with
excitement
as
I
emailed
the
owner,
Manal,
to
entrust
her
with
creating
the
special
birthday
cake.
This
was
the
first
time
in
six
years
that
I
was
celebrating
my
daughter's
birthday
with
her,
and
it
held
great
significance
for
us.
Unfortunately,
it
seemed
like
just
another
cake
to
the
shop,
but
for
us,
it
was
a
truly
momentous
occasion.
I
had
placed
my
order
weeks
in
advance
and
happily
paid
the
amount
they
requested
over
the
phone.
The
pick-up
date
and
time
were
confirmed,
and
I
usually
never
leave
things
until
the
last
moment.
I
even
followed
up
multiple
times
to
ensure
that
everything
was
on
track
and
as
ordered.
I
take
full
responsibility
for
trusting
that
they
knew
what
they
were
doing,
simply
because
I
had
been
a
loyal
customer.
On
the
day
of
pick-up,
I
arrived
on
time
only
to
be
treated
poorly
by
the
receptionist,
who
seemed
unaware
of
my
order.
My
heart
started
racing
when
she
couldn't
find
the
cake,
and
it
took
her
15
minutes
to
locate
it.
To
my
surprise,
she
then
informed
me
that
they
were
waiting
for
me
to
bring
the
cake
toppers.
I
honestly
didn't
realize
I
had
to
bring
them,
and
if
they
were
"waiting,"
they
should
have
called
me
to
clarify
since
they
never
mentioned
when
I
should
bring
the
toppers.
The
receptionist
called
the
store
manager,
who
rudely
spoke
to
me
while
facing
away
from
the
customers.
Another
staff
member,
who
was
responsible
for
finishing
the
cake,
even
had
the
audacity
to
call
me
crazy.
I
experienced
the
worst
customer
service,
undeserved
anxiety
on
my
daughter's
birthday,
and
the
inconvenience
of
having
to
rush
to
Kroger
to
get
the
toppers
before
the
guests
arrived.
Additionally,
the
cake
itself
was
stodgy
and
undercooked
(please
see
the
attached
pictures).
They
didn’t
even
finish
the
spelling
of
“birthday”
properly!!!
I
have
made
the
decision
that
I
will
never
return
to
this
place
again,
and
I
cannot
recommend
them
for
any
special
occasion.
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