1/5 Hanna K. 2 years ago on Google
Summary:
The
hotel
room
is
ant-infested
(our
bed
had
ants
on
it),
bathroom
reeks
of
sewage
smell,and
the
hotel
management
is
extremely
poor
(we
got
yelled
at
in
public;
hotel
did
not
apologize
once;
there
is
no
one
at
the
front
desk
at
any
given
time;
they
canceled
our
reservation
without
confirming
with
us).
To
top
it
off,
the
hotel
was
so
vindictive
of
us
asking
to
move
hotels
that
we
were
not
allowed
to
enter
into
the
premise
to
even
pick
up
our
luggage
once
they
gave
us
the
refund.
I
travel
frequently
and
know
what
to
expect
for
three
star
hotels
of
this
price
range—
please
don’t
stay
here
and
ruin
your
vacation.
Full
story:
I
write
this
longer
story
as
I
have
learned
this
hotel
management
is
extremely
vindictive
and
will
likely
respond
to
this
review
claiming
this
is
our
fault
(I
also
used
exact
words
of
texts
exchanged
do
that
they
can’t
claim
this
is
fake).
We
checked
in
at
the
hotel
and
went
to
grab
some
dinner.
When
we
returned,
we
saw
several
ants
on
the
bed
and
room
and
immediately
called
the
hotel
emergency
number
(as
there
was
no
one
in
the
front
desk-
note:
there
is
no
one
to
help
at
the
hotel
in
the
evening).
The
hotel
manager
said
she
can’t
do
anything
(not
offering
any
help)
and
that
she
will
check
on
it
tmrw
(she
also
told
us
that
there
is
no
room
available
for
today
when
we
asked
to
switch).
That
evening,
instead
of
getting
any
help,
we
stayed
up
all
night
killing
ants
and
could
not
get
sleep.
I
was
very
tired
and
upset
as
we
had
seen
great
reviews
for
this
place
before
booking:
I
texted
the
manager
verbatim
the
following
“We
have
found
six
of
this
(attached
picture
of
dead
ants)
in
the
last
hour
including
some
on
the
bed.
Would
like
to
discuss
tmrw
if
you
could
move
us
to
a
new
room
(or
get
us
a
refund
so
we
can
move
hotels)
as
we
are
staying
up
trying
to
kill
the
bugs
in
our
room
instead
of
being
able
to
rest
in
our
room.”
We
finally
went
to
sleep
and
found
a
text
next
morning
saying
that
“you
can
check
out
at
9am
without
payment.”
We
had
a
tour
leaving
at
8am
and
did
not
have
time
to
switch
hotels
before
so
decided
to
go
down
to
see
if
they
could
clean
the
room
instead
and
give
us
commensurate
compensation
(such
as
partial
refund
for
the
evening
we
had
to
stay
up
killing
the
ants).
We
then
learned
(manager
still
not
to
be
seen)
that
the
manager
had
canceled
our
reservation
unilaterally
without
seeking
any
confirmation.
We
were
confused
and
surprised
by
this
and
asked
if
we
could
speak
to
her.
She
finally
arrived
at
work
and
then
proceeded
to
yell
at
us
in
public
(in
front
of
other
guests)
saying
that
we
cannot
stay
and
she
had
already
canceled
our
reservation.
I
told
her
multiple
times
not
to
yell
at
us
and
that
we
felt
like
she
is
kicking
us
out
of
the
hotel
without
seeking
confirmation
from
us
but
she
wouldn’t
calm
down.
We
were
running
late
for
our
tour
and
temporarily
left
our
luggage
in
our
friend’s
room
(whom
they
refused
to
let
us
cancel
the
reservation
for
requiring
we
split
up).
When
we
came
back
to
pick
up
our
luggage,
they
refused
to
let
us
into
the
building.
Their
vindictive
attitude
made
me
scared
and
threatened.
I
never
write
bad
reviews
as
I
understand
the
local
economy
is
tough
with
COVID
and
I
want
to
support
local
establishments.
In
this
case,
however,
the
complete
lack
of
regard
for
guests
(threatening
attitude)
as
well
as
the
ant
infestation
motivated
me
to
write
this
cautionary
review
for
future
travelers.
This
hotel
definitely
ruined
my
day
at
beautiful
Split
and
I
wouldn’t
wish
that
for
anyone
else.