I am a founding member of Orange Theory Fitness St. Catharines, I love orange theory and the workouts. The coaches at this location are terrific. The reason for this low rating is because I cannot in good conscience recommend this particular location to others. The owner does not care about the members, the sales associates or the coaches. He puts zero effort into the facility and the fans have not been working for over a month and in the summer no less. Even after complaints fans are still not working. I spend extra money on top of my membership fees for the challenges like marathon month only to see absolutely zero return on investment in the community and the facility. The coaches and sales associates do their best by being friendly, learning all our names, making signs when we reach goals but again, nothing from the management. It's very sad to see a place that has so many great people involved not be rewarded for the work they put in by management and unfortunately to the detriment of its members' experience.

Pros +++: The concept is highly motivating for people who are not big fans of gyms. Results guaranteed. The coaches do their best to motivate us throughout the workout. Place is clean. Staff is very friendly, welcoming and helpful. Cons -: (probably not limited to this location) Relatively expensive for the unlimited plan. (>200 with taxes/month) The volume of the music can be too loud depending on the coach. Might need earplugs :-D Cons ---: (also probably not limited to this location) The staff is required to enforce the 5min late policy to the point of ridiculousness, to the second, literally. I once arrived 3:30min late, took me 1:50min to change, = 20s over 5min period. Entry denied, after fighting my way through traffic for 20min. Not blaming the staff, but this policy defies common sense. Doesn't work for me, too restrictive. Suggestion: In general, OTF should get rid of the complex and very specific instructions on treadmills. They are definitely not adapted for power walkers. They could just instruct to alternate between the zones (green, orange, high orange).

Just get a regular gym membership. Don't waste your money here

Exceptional customer service from Dylan. Always a great experience with coaches and staff. Looking forward to more in studio classes when it is safe to do so.

Quite annoying signed up for a free intro class, the morning of at 6am we had an email to say that we had to pay because we weren't residents. We were up so we went but we wouldn't of gone. The class was OK repetitive in activity but that's just an all rounder for orange theory I gather

I signed up for my first class, my first time in a gym since Covid and fracturing my ankle. I was about 5 min past the time they wanted me there (I called ahead) because they want you there 30 minutes early. I nearly killed myself to be there in a timely manner. I am being treated for chronic headaches and was at Physio. The guy at the desk made me feel so bad, really made me feel foolish. It takes a lot of guts to walk into a gym for the first time and I was really looking forward to the Orangetheory way. I don’t think I’ll be coming back. You should never leave somewhere in tears because you were five minutes late to being 30 minutes early for your first class. Read that again, I was five minutes late to be 30 minutes early for my first class. The woman at the desk wanted to let me in but the young man said no. He was rather condescending and made me feel low. I really really really wish I could do a review based on my experience working out. I gave two stars because I know that the people that work out there really love it and it probably would’ve been freaking awesome. I guess it’s back on my Peloton for now. The best part is that the founder of OT and my mom grew up side by side, yes she’s from Niagara Falls NY. They are still friends. EDIT I just spoke to David, one of the owners, he was polite and apologetic and invited me back to try again. He’s made some changes to flexibility and was very empathetic, He even gave me his cell. Outstanding customer service. I’ll be going back and am confident I will be able to give a 5 star!!!! EDIT I have joined! I’ve been to 2 classes and it’s great!

Love the versatility. I feel very accomplished after each workout.

I can’t say enough about Orange Theory St. Catharines! The hour class is by far the best workout I have ever done, it covers an intense treadmill/bike with rowing and weights, I work hard every single class! The instructions push and make you want to go all out love love love this gym! Post class photo 😊

What drew me to OTF was the totally unique coaching on the treadmills...no other gym does this. When I go on my tread at home I'm so bored after 10 minutes I usually quit but at OTF they're coaching you to do different speeds and/or inclines so it's much more fun & motivating! I also love the floor work and with it being half the class on the treads and half the class on the floors the time just flies by (except when there's burpees haha). I've been a member since it opened in late 2019 and while there was a point there where I thought about not continuing the ownership changed and there were new *fantastic* coaches that turned it around and made it great again!! Even if I'm feeling tired I always feel better after finishing a class. I also find it very supportive and inclusive of all ages & body types. Highly recommend giving it a try!

A great workout for people of all ages and abilities. If you're looking for a workout that is led by a certified personal trainer who wants to see you succeed in your goals. OTF St.Catharines is the place you're looking for. The heart rate Monitors allow you to keep track of your progress and see the results of all of your hard work! Under new Management recently, The facility has turned the corner and is full of new energy. Come in for a free introductory class!

I started my fitness journey at OTF on April 20, 2022, and it has been an incredible experience. This place truly delivers an amazing full-body workout in just one hour. With a perfect blend of cardio and weight training, it's a well-rounded fitness routine that keeps you engaged and motivated. One of the standout features of OTF is the fantastic coaching staff. They make every class enjoyable and push you to be your best self. Whether you're a beginner or have been working out for a long time, the workouts are tailored to your own intensity level, making it accessible for everyone. I highly recommend OTF to anyone looking to kickstart their fitness journey or take their workouts to the next level. The inclusive and supportive environment, combined with effective workouts, makes it a top-notch fitness destination. Give it a try—you won't be disappointed!

I have always HATED exercise/gym/whatever, but OT has turned my relationship to exercise around. I started in May and have already seen sooooo much positive change. I always look forward to classes and feel so much better afterwards. This studio is MY FAVOURITE (AND I've been to a few now on the west coast). The coaches are EXTREMELY motivating and positive and encouraging, it's clean and just has such a fun and welcoming energy!!! Cannot recommend OTF St Catharines enough.

Have been to many gyms over the years and I would highly recommend OTF's model - it keeps you accountable, motivated and above all, challenged. Great instructors at this location, and since coming under new ownership there is a renewed sense of commitment and excitement. Give it a try!

OTF St Catharnes have exceptional trainer. Their enthusiasm and motivation have made every class I've attended an invigorating and rewarding experience. I've tried both the early morning and later classes and they consistently brings an incredible spirit to each session. I LOVE IT!!

I’ve been a member at OTF for 6 years..the longest I’ve ever committed to a gym! The workouts are effective, motivating and never boring. I’ve recently started coming to the St. Catherines location and I can say all the coaches that I have had so far have been amazing. Special shout out to Courtney who is super energetic and always motivates to push yourself a little harder. If you’re think of trying a class, don’t hesitate.. you won’t regret it!!!!

I loved it. Great community and very inviting for my first time!

The staff is so polite and helpful! It’s a positive and diverse environment 💓