1/5 D D. 1 year ago on Google
My
girlfriend
and
I
needed
a
place
to
stay
for
one
night
in
the
falls
for
our
Anniversary
weekend.
We
opted
in
for
the
Niagara
Inn
as
it
was
one
of
the
few
places
that
had
available
rooms,
(albeit
not
at
a
great
price,
but
better
than
any
other
remaining
options)
and
we
didn't
plan
to
spend
a
lot
of
time
in
the
motel.
Upon
arrival,
staff
was
polite
(or
at
least
appeared
to
be
initially
during
the
check-in
process).
However,
things
quickly
changed
when
we
got
into
the
room
(we
stayed
in
room
15-
this
has
also
been
documented).
We
brought
liquids
and
wanted
to
keep
our
water
and
food
in
the
fridge.
However,
when
we
opened
the
fridge,
we
were
shocked
to
find
the
entire
fridge
infested
with
black
mold
inside
all
around.
The
smell
and
amount
of
mold
was
shocking;
it
was
disgusting
and
unsafe
(tried
to
attach
pics-
my
review
got
blocked
multiple
times).
We
almost
vomited
at
the
site
and
the
smell
of
the
spores
that
came
out
when
we
opened
the
door.
On
top
of
that,
the
room
also
had
a
dent
on
the
washroom
door
and
unwashed
towels,
some
of
which
had
holes
in
them
and
did
not
smell
relatively
clean.
We
elected
not
to
create
issues
with
Niagara
Inn
and
tried
to
work
around
these
issues
to
just
enjoy
our
stay.
To
our
SHOCK,
we
were
charged
a
security
deposit
of
$200
for
damages
we
did
NOT
cause
in
the
room
2
DAYS
AFTER
our
stay
(we
stayed
on
the
21st
to
the
22nd,
they
contacted
my
phone
on
Monday
the
23rd),
leaving
only
a
voice
mail
before
deciding
to
charge
my
card
without
reaching
me
to
discuss.
The
state
of
the
room
was
exactly
as
we
found
it.
Now,
we
are
being
charged
$200
to
cover
damages
we
did
not
cause
to
the
room,
and
they
refuse
to
discuss
it
any
further.
We
even
tried
to
keep
everything
neat
and
tidy
prior
to
leaving
the
room.
The
fact
that
they
contacted
us
claiming
damages
two
days
later
was
suspicious,
and
we
knew
by
the
state
of
the
fridge
that
this
was
likely
a
recurring
event.
We
were
extremely
disappointed
by
the
lack
of
adequate
customer
service
and
resolution
for
what
we
had
to
deal
with
in
the
room
(on
top
of
charging
my
card).
We
should
have
been
reimbursed
or
accommodated
to
some
level
for
the
state
of
the
room
and
what
we
had
to
experience
with
the
disgusting
fridge
and
other
issues.
The
follow-up
call
was
met
with
hostility
with
the
front
desk
telling
us
to
"do
whatever
you
want"
and
being
told
"I
will
charge
you
and
do
what
I
need
to
do,
you
do
what
you
need
to
do"
despite
my
explanation
and
obvious
frustration
with
the
situation.
We
are
absolutely
appalled
at
Niagara
Inn's
treatment
of
paying
customers
who
decided
not
to
create
a
fuss
with
the
room's
state
after
paying
a
pricey
one
night
fee.
The
room's
quality
(or
lack
thereof)
did
not
come
even
close
to
price
we
paid.
We
refuse
to
pay
for
damages
we
did
not
cause,
have
video/picture
proof
for
anyone
who
needs
it
(since
I
can’t
post
here)
and
will
continue
to
report
this
to
further
agencies.
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