Absolutely the worst customer service I’ve ever encountered at the beauty section of the store. My Father and I were CLEARLY being discriminated against because of our darker skin tone, the lady that works there kept looking at us and giving us looks for just picking up the expensive perfumes on display and smelling them because we were looking to purchase a perfume. She continued to look at us with disgust even WHILE attending to another lady, continued eyeing and using vulgar body language towards us. My dad then told her not worry because we don’t steal. Good job Shoppers for making your customers extremely uncomfortable and for discriminating against others just because of their darker skin tone!!

This place employees the unemployable. Read the reviews. This place is full of "Do The Bare Minimum" people. I had a simple script. They had it for 5 hours. I called to check on it. They said they'd get working on it. I get here and it's wrong and they have been sitting do nothing but wasting my time!

If I could give half a star I would. The pharmacist here has absolutely no interest in helping his customers. I am advocating and primary caregiver for a friend who had a hip replacement last week. The hospital faxed her discharge prescriptions to this pharmacy as it is next to the residence where she is staying for respite care and rehab. That was Monday lunchtime. They didn't want to fill the prescriptions because she was not a current customer (?) I should have known at that point to go somewhere else. They finally filled 3 prescriptions but said they couldn't do the 4th as there was no quantity specified. So they faxed the hospital for info. TWO DAYS LATER, THEY HAD DONE NOTHING. NO MEDS, AND NO APOLOGY. Just she has to go back to her family dr to get the Rx. Except that she lives 40 miles away, is unable to travel, and her family dr (UNBELIEVABLE) will not do anything unless she goes in, in person. I asked him to contact her previous pharmacy and get the prescription transferred. No, that's not his problem. I contacted the surgeon's office. They said get him to send in a fax, and they will deal with it. No, he doesn't do that. I don't think he should be dealing with the public. There was a similar pharmacist in the late 90s who had a Shopper's on Glenridge in St Catharines. He lost his business, and the store closed because of his poor service. I used to deal with them, but I would phone and make sure he was not on shift before I picked anything up. And I switched to the new pharmacy that his 2 employees opened across the road, as soon as they opened. How do these people get their jobs??? Edited to add that the front of store staff are great. But if you need a pharmacy, there's an excellent one in the plaza kitty corner to this. Edited to add that I called the Shopper's head office before I posted. Their response was that they were sorry I was frustrated. I replied that I was not frustrated, I was FURIOUS! They were supposed to getback to me, but I have heard nothing!

For over a month now the pharmacy has neglected to register with my insurance for direct billing. Not a huge deal, however - I do not appreciate being given the run around and chastised when inquiring why it hasn't been done since last month. Is my insurance lying to me when they say the registration is a simple phone call from the pharmacy? I'll be finding a pharmacy that will be willing to pick up a phone for me and not continuously blame myself and my insurance for *their* lack of action.

The customer service at the pharmacy at this location has downward spiraled significantly! They used to either call or email when your prescription is ready, but they no longer do that. When I call to ask if it's ready, they never answer the phone. If they do answer the phone, they're usually rude or annoyed by your phone call. Prescription refill request are sent to the wrong doctor and then you wait for your refills on necessary medications. Your entire staff needs to be trained in customer service skills.

I don't know if something has changed in the pharmacy department over the last six months or so but the customer service is really not great. My husband had some issues with the pharmacist and last night I tried to get a UTI prescription but I felt like she kept putting me off because the lineup was too long and then finally said I should get my doctor to give me the prescription. At 8:30 at night there's no way I'm getting into any doctors. So I went to the Walmart pharmacy and they had no problem doing the paperwork and helping me. This used to be my go to pharmacy but it will not be in the future

Should have taken the reviews more seriously, their customer service is deplorable. Don't bother responding to the review Shoppers, it's apparently clear you're doing nothing about it. This comment is to add to the plethora of others, so that other customers can dodge the bullet

This is, by far, the worst pharmacy I have ever dealt with - and being someone with Multiple Sclerosis and Hemicrania Continua I've dealt with my share. In the dozen or so interactions I've had here, not one has been positive, whereas, I can't recall having a single notable negative experience in the more than 100 interactions with my previous pharmacy. They are the only pharmacy I've ever encountered incapable of receiving e-prescriptions and seem to remain dependent on fax - which they too rarely reliably 'receive'. Every fulfillment requires a back and forth of at least two or three calls to both themselves and my doctor. They are more often than not rude, act nonchalant about issues that are serious to the customer, and make very little effort to act like an establishment that requires your business to remain operational - which they seem to have forgotten they are. They continually refuse to refill one of my prescriptions until I've entirely run out as a note on the file states "only refill every 30 days", leaving me with no buffer were I unable to coordinate for it to be picked up immediately. I've gone as far as having my doctor change the note to "every 28 days" as the pharmacy takes everything verbatim with no practical decision-making skills of their own. That said, the situation that set me over the edge, and the one that has me here writing a long-winded review rather than just changing pharmacies is as follows.. After the (expected) back and forth to simply get them to acknowledge receipt of my prescription, they told me (at ~noon) that it would "be ready by 6 pm". Upon going in to pick it up 7 pm, I was told that they didn't, in fact, fill it as it was "missing the (?) number on the prescription". This being a sensitive prescription that my GP manually refills on a monthly basis and that the pharmacy acknowledged routine monthly receipt of. When I asked why they hadn't informed me 7 hours prior, they said they "faxed my doctor", rather than doing their due diligence by simply calling myself or my doctor to sort it out forthwith, prior to leaving it until too late in the day. One step further, had they just called my doctor, she could have >verbally< reissued the prescription as per subsection 56(1) of the CDSA. But no - they consider sending a fax (?!), neglecting to update the customer, and forgetting about it sufficient. The pharmacy assistant then spoke to the pharmacist and and came back saying it'd be "ready in about 15 minutes." Upon my return, I was told the same story as before, by the same assistant, as though she hadn't just told me it'd be ready in 15 minutes not 15 minutes prior. I then asked if the pharmacist could fill a couple of tablets while the issue got resolved, an option my previous pharmacist offered - with the same Rx - telling me an "emergency dose is standard practice when needed". They outright refused saying it'd be "breaking the law". I asked both assistants if I could speak to the pharmacist directly to which my request was ignored. Two days later (on Xmas Eve) I received a voicemail saying my "prescription (was) ready". Upon getting home, I found the bottle contained only 5 pills with "OWING 25" on the label. There was no mention of this prior to or at the time of picked up. As a Senior Safety & Compliance Manager for a multi-National company, I applaud them on their strict enforcement of regulations, whether entirely understood or not. As a former trainer of one of the most highly reviewed home service companies in North America, I would not have allowed a single person I've dealt with there to ever interact with a customer. To wrap this up - Adnan Drugs Ltd O/A Shoppers Drug Mart DOES NOT deserve your service despite acting entitled to it. If you're new to the area, there is a PharmaChoice directly across the street, a Pharmasave kitty corner, and four additional pharmacies within a 1 km radius. Do yourself a favour and deal with ANYONE else.

This Pharmacy is the Worst! Went in today to get a Prescription I needed to take before a Lab test tomorrow morning. They would not fill with just a Pic of the Prescription from the App that is signed by the Doc. Long story short, I go right around the corner to a different Pharmacy, no questions asked! 10 minutes later, I'm on my way with my Prescription. No more Shoppers Pharmacy for me!

Rude post office clerk , not only she did not care to go extra mile for a customer, after I walked away I have overheard her talking about me with other customers. Not cool. Not coming back and advising everyone I know not to bring our business here. Jan 4, 2024, at 3.10-3.15pm. To Shoppers Drug Mart : Please, do not bother sending your automated " we are sorry" response , Start doing something as this joint is falling apart .

This store owner/manager must put profits ahead of customers and employees. I was standing in a line of 7 people and they only have ONE cashier open. They never have more than one. They sometimes have a person pushing people through the self check out. People obviously hate the self check-outs. Only one person today used it while the line grew. The owner/managers need to start showing customers they are SERVICE oriented. I am avoiding this store from now on.

The staff at this location goes above and beyond with customer service. Kim in customer service is a delightful woman willing to help in any way. Thanks to her, I was able to locate a very hard to find infant formula! The cosmetic department is the best in Niagara. I would highly recommend this location!

If I could give this pharmacy location zero stars I would. I have had several poor experiences with this location but my last experience was it. I've tried to order the same asthma medication a couple times only to be told it wasn't in stock which I understand but when I call and I'm told there is no order for it it's completely unacceptable. I need this medication to breathe. I have taken my prescriptions elsewhere. Customer service at times is completely non-existent as well. I'm also editing to add that my new pharmacy had to contact me to inform me that even after requesting that they contact my doctor for more refills on another prescription 3 days ago they still had not done so. This is medication I'm not sure how this remotely acceptable.

Pharmacy is the worst. Have never used this one but was sent here today. Not busy, 40 minutes just sitting here, the two behind the counter act like you don’t exist.

Waste of time. Bought a trimmer. It never worked. Literally brought it back the next day and got no help from shoppers. Why sell defective products and never help the customer. Worst shoppers I’ve been too

Terrible customer service. Another Shopper Drug Mart’s pharmacy system was down on Friday. Was told by a Dr that this would be readily available at any pharmacy They called me back to relay they were sending the script over to this pharmacy & we would get a text when it always ready. Went down in person on Sunday it was still not ready (it was sitting in an inbox tray). Was just told may be ready Monday night or Tuesday? 4 days for a prescription for a child. Unacceptable.

Was ignored when I had difficulty using the self check out. a There were no open checkouts when I went to leave the store so I decided to try to use the self checkout, something I have not done before. I had a problem figuring how to get my items to scan. I know that I may not be the sharpest knife in the drawer but if one of the staff could have helped me I know that I would be able to use the self check-out in the fut ure. Instead the staff just stood around chatting. I left the store without my purchase and feeling stupid. Won't be back again. Not all your customers are computer literate, having customer orientated staff would be a good idea.

Absolutely the worst pharmacy I have ever used. Lost my prescriptions multiple times and blamed it on me as well as not telling the truth when speaking to me about talking to my doctor. 0/10 would NOT recommend

I received a notification that I was due for my second dose of shingles vaccine. I went on line to fill the prescription and received a confirmation that it was ready the same day; this was a Friday. I called the pharmacy Friday to book an appointment to have it administered. After numerous selections of prompts I finally was connected to the pharmacy/person only to be told that they could not book appointments over the phone and I would have to book on line. Additionally I was told that I could 'walk in' but may have to wait 1/2 hour if there were other people. I decided to book the appointment on line and was happy to see that I could get in the same day (this is now Saturday). I had to retrieve my health card and enter it then filled in the required form with questions about how I was feeling, my information and an emergency contact. Done! My appointment was at 6:55 p.m. and I'm happy because if I felt like I did after the first dose (flu like) then I would have the weekend to recover and not miss work. I arrived at the pharmacy 15 minutes early as I knew I would have to pay a fee and 'pick up' the prescription that was awaiting for me. There was one man behind the counter, the pharmacist I'm assuming, and he was ok when I told him I was there to 'pick up' but when I told him I also had an appointment at 6:55 to have it administered he said excitedly, "we don't do that on the weekends!" I replied "why did it have an appointment available on line?" I proceeded to show him the confirmation email; he didn't look at it and carried on saying something else that I could not understand. I then asked if I needed to reschedule the appointment because if I did, I would leave the script there because it would be easier and needed to be kept refrigerated. He seemed panicky, but said no. He then had me fill out a form (it was identical to the one I filled out on line) while he prepped the needle. He administered and asked me to wait 5-10 min to be sure I was ok. Please note there was not one person/customer at the pharmacy the whole time I was there until 5 minutes or more after I was finished. The whole store was quite slow. I understand his panic as he was the only one working, however, the system is very poor for "scheduling" vaccinations. For this reason I am giving a two star; if it wasn't for the pharmacist's customer service I would have chosen one star.

I called the other night looking for Tylenol suppositories for adults. I explained to Connor (or close to that name, there was alot going on and I can't recall) I explained to him they were needed desperately for a gentleman that was going to pass anytime and we NEEDED to make him comfortable. I asked to leave my number and have him call around for me. He called back right away to let me know that he spoke to the pharmacist, told us to used two children's. I thanked him so much for caring! Alot of people don't anymore. I just want h to know that the gentleman did pass that night even more comfortable because of him for caring. Thank u for having a huge heart and please never change. This is how we change the world, one person at a time.

The Canada Post here no longer wants you to drop pre-labelled, pre-paid items off. Instead, they'd rather you wait in an often long, not-particularly-socially-distanced lineup in the middle of a global pandemic while their employee chats on the phone instead of servicing people in line.

The beauty counter staff always have an attitude and think they are better than anyone.....no wonder this location has poor reviews.

Great staff. Mainly use this location for the pharmacy. The pharmacists are knowledgeable and helpful .

Dropped off a script for my toddler on a sunday evening. Was told by the pharmacist it would be ready either the following Tuesday or Wednesday as it was a compounded prescription and takes longer to prepare. Called back on the Wednesday, for an updated ETA and was told that I would be receiving a call later in the day for pickup. We are now on the following Thursday, and still no call back. My child's ailment has almost healed on it's own by now. If anyone is looking for a compounding pharmacy, try to find another and avoid this one.

After being my primary store for a few years, I have finally had enough and will drive out of my way to a different Shoppers location. This one is much more convenient so it's unfortunate how poorly managed this location is.

I asked 2 questions, upon drop off and pick up. The manager and tech - were abrupt - annoyed? Although informing clients is integral to filling a script. Perhaps a print out with info would help to eliminate the need to talk with clients and help things move along. . With my hearing and the rhythm of speech I am not accustomed to was double trouble. First and only time I will take a prescription to this location Shopped at this location as it is close to home. There is a huge BUT that makes me take a deep breath the odd time I do shop here rather than the consistenly pleasant experience at the Lakeshore and 4th Ave locations. MOST staff are pleasant - no doubt it is a good pratice and good for staff moral to be consistent.

Just a heads up, they're always asking for "prescriptions". My last dealer never needed no papers! And I'll be sure to go back to him in 5 years....3 with good behaviour.

Items on shelf wrongly priced on more than one occasion when I’ve visited this location. First time, I just left the item there. The second time this happened ( weeks later) at checkout I asked them to go check as the entire line was marked on sale, they just proceeded to say sorry wrong barcode in a very rude way. The cashier did not want to help nor was in anyway helpful. I ask to speak to the manager as the price marked on the shelf should be honoured, all he did was point to the supervisor and said she’s over there, go speak to her yourself. Once the supervisor was involved the price was honoured but only after having to request it.

The pharmacy has the worst costumer service of any of the shoppers that I have been to . They are not customer oriented and very rude , with focus on the main pharmacists. As for the self checkouts , I will not use them .I don’t work there. If they expect me to start doing part of their job to save the company money, then lower your prices.

The last few times in we have had very poor experiences. It use to be our go to place, as I s with in walking distance, pharmacy and simple grocery. We have now moved all our prescriptions elsewhere and will probably on go there for the postoffice.

It’s a shoppers drug mart. They have what I need, so I go. But for prescriptions, I usually go next door to Merriton Pharmacy

After 8 years we have decided to move our prescriptions to another pharmacy - every interaction seems to be problematic - one of the more recent ones relates to the complementary NARCAN that they gave me (presumably because I had been prescribed an opioid) - when I asked for instructions on how to use it, the pharmacist's English was so bad that I still have no idea how to take/dispense it. More recently, many of our prescriptions seem to be on 'back order (so they dispense what they can, and follow-up on what they 'owe' you), if they even have it in stock (I've also had it happen that a regular medication was 'out of stock'). Finally, they messed up a recent fax transmittal for a maintenance drug repeat from my family doctor. After telling me that the fax had been sent (it had not), they re-sent it & dispensed a 4 day supply (which runs out on the long week-end when I suspect they're closed) . . . . . end of rant !

I returned an alarm clock after 30 days. I no longer had my receipt. I was refused a refund. I was never told you need to keep the receipt. It was a very cheap design and I could not get the clock to change to the correct time. It was return with all the packaging. I left it there as there was no purpose to keep it. Very poor service and poor personnel except at the make up section, I

My uncle gf was having an allergic reaction so I came to buy some pills to help with her symptoms, the problem was I didn’t know where they were so I went to the pharmacy at the back to ask where they were and when I went to ask a question she immediately gave me attitude and refused to help me. She told me to wait my turn even tho all she had to say was there in the aisle right behind you.