5/5 Anna W. 1 year ago on Google
I
visited
the
clinic
as
a
walk
in
around
4:30
and
was
helped
by
a
kind
and
patient
staff
member.
She
was
so
polite
and
helpful
as
she
answered
all
my
questions
i
had
regarding
appointments
and
how
telehealth
works…
i
did
notice
her
trying
to
put
calls
on
hold
and
the
client/patient
just
kept
hanging
up
and
calling
back
as
if
it
was
end
of
the
world
but
i
knw
she
was
trying
her
best
to
catch
up
with
all
the
stuff
and
patients
in
the
clinic
alongwith
phone
calls…
I
dont
understand
why
everyone’s
just
attacking
the
staff
for
not
answering
the
phones
when
people
themselves
are
so
restless
that
most
of
them
dont
even
stay
on
hold
when
told
to
do
so.
I
worked
with
fraserhealth
for
the
past
4
years
and
our
waiting
time
varies
from
15
minutes
to
about
an
hour
or
even
more
on
a
rush
day
and
everyone’s
just
okay
with
that.
But
clearly
some
people
visiting
or
calling
the
clinic
need
to
understand
the
fact
that
these
clinics
are
trying
there
best
in
the
middle
of
the
pandemic
with
all
these
telehealth
bookings
and
that
they
deal
with
probably
more
than
150-200people
a
day
and
its
not
easy
for
anyone.
It’s
literally
just
easy
to
prioritize
yourself
just
for
a
regular
bloodwork
or
acne
issues
or
headaches
or
simple
prescriptions
but
remember
that
these
1-2
staff
members
there
deal
with
those
100-200
other
people
prioritizing
themselves
and
just
yelling
at
the
staff
because
their
poor
brains
dont
work
when
they’re
told
to
hold
on
a
call
for
a
few
couple
minutes.
I
really
felt
bad
for
her
and
its
really
upsetting
how
people
just
enjoy
to
throw
their
sh*t
at
others.
Definitely
5/5
for
the
staff
and
the
doctors.
2 people found this review helpful 👍