1/5 Paulo F. 1 year ago on Google
Although,
they
are
some
great
staff
working
and
it
is
located
on
the
center
of
CBD
making
everything
easier
for
everyone.
One
of
the
manager
doesn’t
know
the
terms
and
conditions
of
the
hostel
she
is
working
on.
After
I
checkout
and
paid
in
advance
another
night
of
accommodation
for
when
I
return
from
weekend
away..
I
got
surprised
with
pending
bill
because
I
had
left
a
bag
at
the
hostel.
First,
there
isn’t
anything
on
terms
and
conditions
saying
that
guests
will
be
charged
because
they
left
items
at
the
hostel,
specially
when
have
plenty
beds
empty.
Point
5.6
on
terms
and
conditions
says
that
the
guests
may
be
charged
for
adicional
night
if
they
doesn’t
do
checkout,
but
I
did.
Secondly,
reservations
are
just
accepted
or
valid
when
the
guests
receive
reference
number
(2.6
on
terms
and
conditions)
I
never
received
it
as
I
didn’t
book
and/or
intend
to
stay
in
the
hostel
during
my
time
away.
Third,
when
I
asked
why
the
pending
bill
was
significantly
increased
the
amount
in
comparison
of
what
I
normally
had
been
paying..
the
answer
was
because
it
is
closer
to
the
spring
season
and
the
prices
are
higher
now.
Based
on
point
3.3
on
terms
and
conditions
it
says
that
the
guests
will
be
notified
of
any
changes
before
it
be
incurred.
(I
never
got
any
notification,
and
with
that
I
have
the
right
to
refuse
to
pay).
Lastly,
when
an
employee
that
working
in
one
place
shows
that
doesn’t
have
the
right
skills
or
have
difficulty
for
specific
position
to
solve
problems
with
guests
(In
this
case
as
manager
of
the
hostel)
by
law,
the
employer
should
provide
training
during
2
weeks
and
give
her
opportunity
to
show
that
she
had
improved
her
skills
or
then
find
someone
else
with
qualifications/skills
for
position
of
manager.
Also,
the
hostel
was
there
for
more
than
one
month
without
kitchen
and
laundry
for
renovation
those
areas,
until
here
everything
okay.
But
when
guests
are
keeping
pay
same
amount
per
night
for
same
facilities
that
at
the
end
they
cannot
use,
it
should
be
reduce
amount
of
accommodation
or
installed
a
temporary
one
to
use
as
it
is
false
advertising
saying
online
that
they
have
those
facilities
and
in
the
reality,
they
didn’t.