1/5 Jennifer M. 8 months ago on Google
It
pains
me
to
give
NoHo
a
1
star
review,
because
the
apartments
themselves,
the
location,
and
the
community
are
wonderful.
HOWEVER,
my
experience
here
has
been
horrendous,
especially
since
Styl
Residential
took
over.
To
summarize,
my
AC
was
out
for
an
entire
week
during
the
heat
wave
in
July.
Getting
in
touch
with
the
front
office
was
nearly
impossible,
and
I
had
to
do
most
of
the
leg
work
to
get
it
repaired,
including
calling
the
AC
company
myself.
The
communication
with
me
was
non-existent;
if
I
didnāt
call,
no
one
informed
me
of
any
status
updates.
I
was
also
offered
zero
compensation,
even
though
my
only
two
options
were
to
get
a
hotel
for
a
week,
or
stay
with
a
relative
40
minutes
away
and
pay
for
my
commute
and
meals
out.
When
the
AC
was
finally
going
to
be
repaired,
I
was
told
someone
was
coming
to
clean
my
apartment
where
they
had
cut
a
hole
in
the
wall
for
repairs
and
left
drywall
flakes
everywhere.
Still
waiting
on
that
cleaningā¦
This
past
week,
I
had
a
giant
roof
leak
in
my
room
(the
second
roof
leak
in
my
apartment)
which
left
my
mattress
and
multiple
other
personal
items
destroyed.
In
the
same
week,
my
AC
went
out
again.
Once
more,
they
gave
me
the
runaround
of
when
things
will
be
fully
completed,
while
Iāve
had
to
sleep
on
an
uncomfortable
air
mattress
in
the
middle
of
my
living
room
for
a
week.
No
one
has
the
answers
to
anything
except
the
property
manager,
Luis,
who
can
never
be
tracked
down
because
he
is
in
constant
meetings
or
out
of
the
office.
They
claim
they
cannot
tell
me
who
is
covering
the
cost
of
a
new
mattress
because
they
canāt
get
ahold
of
my
insurance
adjuster
for
my
renterās
insurance,
but
I
had
the
adjuster
on
the
phone
ready
to
speak
with
Luis
and
was
told
Luis
couldnāt
take
the
call
because
he
was
in
a
meeting;
this
was
after
playing
phone
tag
with
the
adjuster
for
several
days.
In
any
business
Iāve
worked
for,
when
the
client
(tenant)
has
a
pressing
matter,
that
takes
precedence
over
company
meetings.
Luis
never
got
an
answer
from
the
adjuster
and
went
on
vacation
without
handing
the
responsibility
over
to
anyone
else,
so
this
is
on
hold
until
he
gets
back
from
vacation
several
more
days
from
now.
You
would
think
he
would
ask
someone
else
to
call
the
renterās
insurance
company
to
get
an
answer,
but
that
would
be
too
logical.
So
here
I
am,
on
an
air
mattress
indefinitely.
I
have
also
been
repeatedly
asking
when
my
water-damaged
carpet
will
be
replaced,
but
no
one
seems
to
have
any
answers.
Oh
wait,
Luis
probably
knows,
but
heās
on
vacation
and
hasnāt
relayed
information
to
anyoneā¦
In
the
process,
I
looped
Luisā
regional
manager,
Katie
in,
and
she
has
been
useless.
She
gave
me
the
runaround
about
getting
on
a
phone
call
and
then
said
email
was
easier
because
she
would
be
on
calls
until
her
end
of
day
and
would
be
out
tomorrow.
I
emailed
my
questions
with
enough
time
for
her
to
respond
before
her
end
of
day,
and
have
not
received
a
response.
Shocker.
Further,
with
the
previous
management
company,
Greystar,
they
had
an
emergency
maintenance
line
in
which
someone
would
call
you
back
immediately
in
case
of
maintenance
emergencies.
Now?
You
call
a
call
center
and
have
to
repeat
your
information
every
single
time
you
call,
and
there
is
no
guarantee
anyone
is
coming
to
fix
the
maintenance
issue.
And
sometimes
they
show
up
hours
later
with
zero
communication
beforehand
that
they
received
the
message.
Also,
I
-
and
several
other
residents
-
have
had
major
issues
with
packages.
I
ordered
a
new
TV
last
month,
and
because
the
front
office
refused
to
give
the
driver
a
key
fob
or
inform
her
of
the
intercom
system,
I
had
to
track
the
driver
down
and
meet
her
on
the
road
to
get
the
tv.
My
downstairs
neighbor
never
received
a
dress
she
had
special
ordered
for
a
wedding
overseas
which
was
supposed
to
be
delivered
that
same
day.
Overall,
this
place
is
absolute
garbage.
Between
the
indifference
of
management,
poor
communication,
buildings
that
are
likely
not
up
to
code,
and
an
extremely
ineffective
way
of
running
things,
I
would
recommend
staying
far
away
from
NoHo
Flats.
3 people found this review helpful š