2/5 Danielle L. 2 years ago on Google
My
parents
stayed
at
the
Diaghilev
several
years
ago
and
had
a
wonderful
experience
there,
so
naturally
after
COVID
restrictions
were
lifted
and
they
were
able
to
finally
come
to
Israel
to
attend
my
wedding,
they
were
excited
to
book
the
Diaghilev
once
again.
Unfortunately,
their
previous
positive
experience
was
not
replicated,
and
mainly
due
to
the
awful
service
at
the
hotel.
Upon
arrival,
they
were
told
that
a
deposit
of
500
NIS
and
a
deposit
of
1250
NIS
for
VAT
would
be
taken
from
the
credit
card
we
gave,
but
were
promised
several
times
that
their
card
would
not
be
charged
for
their
stay
until
the
end
of
the
visit.
The
very
next
morning
they
found
out
that
the
hotel
had
charged
their
credit
card
7000
NIS
for
the
whole
13-night
stay
without
their
permission.
Since
when
can
hotels
charge
credit
cards
they
have
on
file
without
their
guests'
consent?
When
they
asked
to
be
credited
the
money
until
the
end
of
their
visit,
the
response
from
the
extremely
rude
manager
was
that
they
could
leave.
They
were
not
given
their
money
back.
In
addition
to
that,
the
service
in
general
was
terrible.
When
the
room's
keypad
stopped
working,
they
were
given
a
key
to
enter
their
room,
but
they
were
told
that
because
this
was
the
hotel's
only
copy,
they
would
have
to
return
the
key
and
ask
for
it
each
time
they
came
back
to
the
hotel.
Are
hotel
guests
supposed
to
be
at
the
mercy
of
the
receptionist
like
this?
It
took
many
demands
until
they
finally
agreed
to
fix
the
keypad
on
the
door.
Also,
each
morning
they
were
given
just
two
packets
of
coffee
and
two
packets
of
sugar,
one
per
guest,
and
if
they
asked
for
any
more,
they
would
have
to
wait
a
half
hour
or
more
until
just
one
more
packet
per
guest
was
brought
to
them.
This
kind
of
service
is
simply
unacceptable,
especially
for
a
hotel
in
the
center
of
Tel
Aviv.
Very
disappointing.
The
only
reason
I
am
giving
two
stars
is
because
the
room
itself
was
nice,
and
the
cleaning
staff
were
excellent.
2 people found this review helpful 👍