Worst customer service, they don’t return your money in case you want to return an item. They are an overpriced store, while the other local pet stores have the same item at a lower price, the lady in the cashier was very insulting and made fun of me for demanding my money back. Would never ever shop there again!

Very nice pet store

We came at 9:23pm, the store was closed and nobody was there. There are no holidays today. It’s a Saturday & The sign says they’re open until 10pm. We came all the way for nothing and now our fish are at risk. Thanks for nothing! We’ll find a different store tomorrow

Awful awful awful place!!!! Terrible service. I ordered with them on the phone paid for delivery, not only did they make a mistake and bring me adult food instead of puppy dog food that I had ordered(For the second time!!!) they won’t come exchange their mistake!!!! They want me to come and change the food at the store. When I called the man who answered the phone was so rude, he didn’t let me talk he was awful and hung up the phone on me. I don’t recommend buying their overpriced stuff and they have terrible employees and service. NEVER BUYING FROM HERE AGAIN!if I could give them zero stars I would!

!!!!!! AWFUL PLACE! AWFUL SERVICE

They lie about opening hours. I came at 9:19pm on Saturday and no one is there. So unprofessional

great people, good quality products

(Translated by Google) Poor service, the sellers (one sympathizing with the principal of Ricky) ignored me for a few minutes and chatted between them, were without masks at all and demanded that I make a paid club member (!!) so I could use the voucher I bought, even after checking its terms and nothing on club. After that I went to customer service to complain and a guy named Ronen came back to me and asked if I still wanted to use the voucher I replied that he did not just say "so what are you complaining about" and hung up on my face. Spam service is not recommended at all (Original) שירות גרוע, המוכרות (אחת הזדהת המנהלת החנחת ריקי) התעלמו ממני כמה דקות וקשקשו בינן, היו בלי מסיכות בכלל ודרשו שאני אעשה חבר מועדון בתשלום (!!) כדי שאוכל להשתמש בשובר שקניתי, גם אחרי שבדקתי בתנאים שלו ולא היה רשום כלום על מועדון. אחרי זה פניתי לשירות לקוחות כדי להתלונן חזר אליי בחור בשם רונן ששאל אם עדיין רציתי להשתמש בשובר עניתי שלא הוא פשוט אמר "אז מה את תלוננת" וניתק לי בפרצוף. שירות זבל לא מומלץ בכלל

(Translated by Google) A place that is always pampering and always fun to enter ... sellers who give their heart to help even when it is not about selling products. My dogs run to the store even before I have time to walk with them and always get a snack on the go and lots of love! Thanks for the help and thanks for the warm welcome on every trip and every purchase! Come and visit! (Original) מקום שתמיד מפנק ותמיד כיף להכנס אליו... מוכרים שנותנים את הלב כדי לעזור גם כשלא מדובר במכירת מוצרים. הכלבים שלי רצים לחנות עוד לפני שאני מספיקה לטייל איתם ותמיד מקבלים נשנוש לדרך והמון אהבה! תודה על העזרה ותודה על קבלת הפנים החמה בכל טיול ובכל קנייה! נבוא לבקר!

Best service, friendly staff, convenient prices

Horrible service, very mean workers and bad prices. Dont recommend it

Nice friendly employees

Very pricey and really for nothing.

(Translated by Google) Shocking place tin service.Also the owner of the place is a person with 0 interpersonal skills (Original) מקום מזעזע שירות פח.גם הבעלים של המקום בן אדם עם 0 יחסי אנוש

!!!!!! AWFULL PLACE! AWFUL SERVICE FROM PEOPLE WHO DO DON THINK OF ANIMALS. We bought 7kg off cat food and our cats don’t want to eat that. The shop refused to take it back. Instead they gave us “tricks” (for example to mix it with boiled chicken) 1) what should my family of vegetarians do in this? 2) would you like to be tricked to eat something that you don’t like??????? I cannot understand this attitude if you work is about animals. I would happily change my review if they would contact me and help to solve the problem! I DO NOT RECOMMEND THIS PLACE

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