5/5 Suanne L. 8 months ago on Google
Exceptional
Birthday
Experience
at
AC
Hotel
Melbourne
Southbank
-
Thanks
to
Kayla's
Outstanding
Service!
Rating:
⭐️⭐️⭐️⭐️⭐️
(5/5)
Even
though
this
is
a
late
review,
I
recently
had
the
pleasure
of
celebrating
my
birthday
at
the
AC
Hotel
in
Melbourne
Southbank
in
June,
and
I
am
absolutely
thrilled
to
share
my
outstanding
experience.
From
the
moment
we
arrived,
the
service
provided
by
the
entire
staff,
especially
Kayla,
the
service
desk
concierge,
went
above
and
beyond
to
make
our
stay
truly
memorable.
First
and
foremost,
the
location
of
the
AC
Hotel
is
fantastic.
Situated
in
the
vibrant
Southbank
area,
it
offers
stunning
views
of
Melbourne's
skyline
and
is
conveniently
close
to
various
attractions.
What
truly
stood
out
during
our
stay
was
the
exceptional
service
we
received
from
Kayla.
Upon
our
arrival,
she
warmly
greeted
us
and
was
genuinely
interested
in
making
our
stay
special.
Her
attention
to
detail
and
commitment
to
ensuring
our
comfort
were
truly
commendable.
Kayla
surprised
us
by
upgrading
our
room,
which
was
an
unexpected
delight.
The
upgraded
room
was
spacious,
elegantly
decorated,
and
offered
breathtaking
views
of
the
city
-
a
perfect
setting
for
celebrating
a
birthday.
In
summary,
my
birthday
celebration
at
the
AC
Hotel
Melbourne
Southbank
was
truly
remarkable,
largely
thanks
to
the
exceptional
service
provided
by
Kayla
and
the
entire
staff.
Their
genuine
care,
attention
to
detail,
and
willingness
to
go
the
extra
mile
made
our
stay
unforgettable.
If
you're
looking
for
a
luxurious
and
welcoming
hotel
experience
in
Melbourne,
the
AC
Hotel
Southbank
is
an
excellent
choice.