1/5 Yayaakshi S. 9 months ago on Google
Encountered
multiple
issues
and
our
stay
was
overall
not
a
great
experience.
The
location
is
very
good
though
and
the
price
is
very
reasonable
but
the
following
issues
made
the
stay
very
unpleasant:-
1.
The
wifi
was
not
working
upon
our
arrival
which
delayed
our
check-in.
We
were
asked
to
pay
a
security
amount
in
cash
until
the
card
machine
came
back
online.
We
were
also
told
that
a
King
Bed
was
not
available
even
though
that
was
what
I
had
booked
and
we
were
asked
to
shift
to
a
Twin
Bed
room.
I
insisted
that
I
would
like
a
King
Bed
and
that
was
when
we
were
granted
the
room
I
had
booked.
2.
The
door
lock
was
broken
on
the
room
we
were
given
(Room
#1).
The
staff
members
took
30+
minutes
to
try
and
fix
the
lock
and
even
then
it
didn't
work
perfectly.
We
asked
the
staff
to
either
provide
us
a
master
key
for
the
room
or
to
shift
us
to
a
different
room
as
we
had
already
been
delayed
during
check-in
and
were
about
to
miss
our
booking
for
the
boat
tours.
Both
the
options
were
not
accepted
by
the
staff
and
we
were
told
to
contact
the
front
office
if
the
lock
presented
any
issues
upon
our
return
at
night.
3.
Due
to
this,
we
were
unable
to
make
it
to
our
boat
tour
and
had
to
beg
to
be
allowed
into
the
next
slot.
Upon
our
return,
as
we
feared,
we
were
locked
out
of
our
room
again
as
the
key
card
was
not
working.
We
tried
calling
the
front
office
13+
times
to
no
avail.
Somehow,
we
were
able
to
get
the
lock
working
on
our
own.
4.
After
a
long
day,
we
just
wanted
to
get
a
good
night's
sleep
but
the
AC
in
the
room
was
not
working!
Since
the
front
office
was
not
available,
we
had
no
choice
but
to
ask
for
help
from
the
staff
member
staying
next
door
to
our
room.
She
came
over
to
inspect
the
AC
but
told
her
there
wasn't
anything
she
can
do
and
we
should
just
open
a
window
(only
1
tiny
window
in
the
whole
room
which
opened,
btw).
She
also
told
us
that
we
should
have
informed
about
the
AC
earlier
but
as
stated
above,
we
were
dealing
with
the
lock
issues
upon
check-in
and
had
no
time
to
check
out
the
room.
5.
Upon
check-out,
we
asked
for
some
compensation
for
all
the
trouble
but
the
lady
told
us
that
the
AC
not
working
wasn't
even
an
issue
as
it
gave
us
a
chance
to
be
romantic
and
shower
together.
We
had
to
spend
a
sleepless
night
in
a
hot
room
and
we
feel
we
deserve
some
compensation
for
the
same.
We
were
told
by
the
lady
that
we
would
get
a
40%
refund
but
it
has
been
20+
days
without
any
refund.
Have
mailed
the
owner
multiple
times
but
no
response
from
his
side.
4 people found this review helpful π