2/5 TheArchitect 4 months ago on Google • 110 reviews
Our
family
doctor
is
here.
We
can't
change
to
another
family
doctor
since
there
are
no
family
doctors
available
in
our
area.
So
we're
stuck
at
this
bad
service
clinic.
And
the
Malvern
Medical
Centre
moved
to
more
than
half
an
hour
away
from
it's
original
location.
Before,
it
was
about
a
10
min
drive
to
the
clinic.
The
clinic
is
located
on
the
5th
floor
of
the
building.
The
washrooms
are
right
across
the
elevators.
You
can
check
in
for
your
appointment
with
the
receptionist
or
you
can
check
in
with
the
self
service
touch
screen
screen.
The
problem
with
this
clinic
is
that
booking
a
phone
call
appointment
is
a
hit
or
miss.
You
book
online
if
you
want
a
phone
call
appointment.
What
I
mean
by
a
hit
or
miss
is
that
sometimes
the
doctor
will
not
call
you
for
the
whole
entire
day
and
skip
your
appointment
time.
And
then
they
will
say
that
"I
did
call
you
and
left
a
message",
which
is
a
lie-
there
was
no
message
on
the
answering
machine.
So,
you
have
to
phone
into
the
clinic
and
book
an
in-person
appointment.
When
you
phone
into
the
clinic,
you
spend
more
than
an
hour
waiting
to
book
an
appointment.
The
waiting
room
isn't
that
big
like
the
previous
location.
The
service
from
the
doctors
at
this
clinic
isn't
that
good.
Some
doctors
would
not
help
you
get
the
services
that
you
need,
or
medicines
that
you
need
to
be
on.
Other
times,
they
don't
listen
to
your
concerns
and
worries
when
there's
a
problem
with
your
health.
So
their
"help"
is
a
hit
or
miss.
Sometimes
it's
decent,
other
times
it
real
bad.
There's
a
lot
of
delay
in
seeing
you
at
your
scheduled
appointment
time.
When
booking
appointments,
sometimes
you
get
a
early
appointment
in
the
week,
other
times
you
get
it
2-3
weeks
later.
Sometimes
you
can
get
an
appointment
on
the
day
you
called
and
other
times
you
could
get
an
appointment
within
the
next
few
days
either
morning
or
afternoon.
I
heard
that
their
front
desk
receptionist
is
understaffed
and
lots
of
people
come
and
go...
So,
maybe
that's
why
when
booking
an
in-person
appointment,
it
takes
so
long.
The
clinic
is
really
busy
and
full.
I
believe
that
no
doctor
in
the
clinic
is
willing
to
take
new
clients.
If
you
already
have
a
doctor
here,
a
family
doctor...
I
suggest
not
leaving.
Since
currently,
there
isn't
enough
family
doctors
within
the
city,
you
risk
losing
your
only
family
doctor.
Though
if
your
family
doctor
doesn't
have
the
time
and
day
to
see
you,
you're
going
to
have
to
go
into
a
walk
in
clinic.
Good
luck.
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