Attention manager of this store hygiene is a must. I stopped for a macha latte, this place is nice is clean, everything was fine till I went to the register and ordered s jelly donut, the guy at register has gloves on, but then takes money cards everything with gloves also my donut 🍩 without a napkin protector discusting. What is the point wearing of Gloves 😂

I was shocked when I opened the bag, I remember when the donut at Dunkin donuts where much bigger, I am not sure if they are the same size in other DD, but this was disappointing, it was the size of a cookie. But the coffee is still Good.

It's easily the worst, Dunkin' around. Long drive thru line always. I've done walk-in mobile orders, and the door would still be locked in the morning. Really needs a good manager to come in and fix the place.

Though I wasn't served, I walked out after waiting nearly 5 minutes to be served! 4 or 5 people behind the counter and all I had to do was pay for a bottled soda! There was one person on the drive through, 2 standing around and one helping the person before me. I put the drink back in the case and left. Hands down worst Dunkin ever!

Not sure who was working here on the night of may 31st 2023 but everyone did horribly. I went to the drive thru, the person taking my order was rude and monotone and I asked for my coffee a specific way and when I got my coffee it was quite flavorless and tasted nothing like how I’ve gotten it every other time at every other location. I then make a complaint and say that my coffee doesn’t taste how it’s supposed to and the girl says that they put what I asked for in the coffeee but I know that’s not true based off the taste. She “fixes it” it tastes pretty much the same, I come back in, I ask for more sugar , she exaggerates and puts several pumps Of liquid cane sugar that when I took a sip of this , I could feel the sugar in my throat I’m not even exaggerating. Then I come back and I tell her that I do not want to ask for another coffee so to just give me a coconut refresher. She gives the refresher , it is practically pure artificial flavor and not enough coconut milk. Like seriously ? How hard is it to make a coconut refresher I see it on tv all the time and it’s supposed to be light color but she made it darker than it’s supposed to be. Then there is 2 women waiting to be served ice cream and they look very displeased and there’s a girl behind the register using her phone and before I asked for the replacement of the coffee for the coconut refresher , the other girl was looking down at her phone texting as I’m Speaking to her and requesting my drink. Horrible service , unfriendly, near by but I would never come here again. I’d rather drive all the way to downtown Paterson where crackheads will ask me for money instead of coming back here because they make it better in Paterson. If I could rate it 0 I would, I don’t usually make bad reviews like this but damn this garbage they call “dunkin” was horrible. Do better

Asked for hot regular coffee through drive way and got cold coffee like water. Horrible customer service by the drive through employee.

I come here multiple times a week for a mid-day coffee. The staff is friendly, but service is often very slow. I understand they get a lot of traffic (especially the drive-through) and are busy because of it, but I can think of a number of times when I go inside instead of dealing with the drive-through and wait for a few minutes before anyone even realizes that I'm not being helped.

The crew working the overnight shift is the worst. Very rude and slow. I stop by the store multiple times a week during the overnight. The crew are very incompetent. Im sitting here in the drivethrough while the incompetent crew are scratching their butts and not doing anything. It took them 14 minutes to get a single cup of coffee with zero cars in front of me.