Zeina image

Zeina

Jewelry store ‱ Jeweler ‱ Jewelry designer ‱ Wedding service

😠 One star for the quality of the ring but in no case for the service. Monsieur came for an engagement ring and everything went well during his visit, he was offered a drink and given good advice. When we came back together following the request to order my ring we were very disappointed. To begin w... People often mention rings, pour, store, wedding, ring, recommend, alliances, Nous, choice, avons,


Address

4 Rue des Arts, 31000 Toulouse, France

Website

www.zeina-alliances.com

Contact

+33 5 82 95 09 00

Rating on Google Maps

4.60 (80 reviews)

Open on Google Maps

Working Hours

  • Saturday: 11 am to 7 pm
  • Sunday: Closed
  • Monday: Closed
  • Tuesday: 11 am to 7 pm
  • Wednesday: 11 am to 7 pm
  • Thursday: 11 am to 7 pm
  • Friday: 11 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: rings (15) pour (14) store (12) wedding (12) ring (11) recommend (11) alliances (11) Nous (10) choice (8) avons (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Leslie D. 1 year ago on Google ‱ 11 reviews
    One star for the quality of the ring but in no case for the service. Monsieur came for an engagement ring and everything went well during his visit, he was offered a drink and given good advice. When we came back together following the request to order my ring we were very disappointed. To begin with, he had not been informed of the fact that I would leave without a (loan) ring. Then, for personal reasons we changed the model of the ring and it turns out that there is a difference of 100€ in our favor between the models. This would not have been a problem if we had been warned that this difference would be returned as a PURCHASE VOUCHER. (Thing we learn when I call to come pick up my final ring). If we had had this information we would have taken a larger stone or a different model even if it meant adding a little money. ⚠⚠Let's also not forget the saleswoman who gives out loud, to the nearest euro, the price of the two models of rings. ⚠⚠ I saw my fiancĂ© break down in front of me. It is unacceptable coming from a store of this standing to give the prices in front of the fiancĂ©e and not to have been warned or to have us offer a solution for the price difference We were very disappointed with our experience and do not recommend this store. I found myself with a voucher valid for 1 year in a store almost 100 kilometers from home even though I wear very little jewelry. Go on your way and go to a family store. Edit: I am in no way calling into question the delay in receiving the ring, I am simply pointing out a small disappointment on his part. The deadline was correct and that's not the problem here. Yes, it was indeed consistent because it turns out that he had chosen the same model that my sister-in-law wears (her husband was sold the ring as a limited edition but never mind...). The biggest problem for me was the saleswoman to whom I said word for word "could you show me rings from the same range?" which for me is quite clear about my wish not to know the price of this ring which is a gift. She could have simply said that there was a price difference, or spoken to the gentleman discreetly. The rings have their prices clearly presented in the windows but they were presented to us on a small velvet display, unlabeled. The remaining problem is that we were not informed of this reimbursement in voucher, which is obviously valid on your site but on which you have to count on a budget of around €500 to afford a piece of jewelry. We do not all have the same means and I repeat, if we had known, we would have taken a more expensive model or a larger stone. This would have saved us from losing €100 transformed into a voucher and ultimately being forced to buy jewelry from you within the year. Regarding your various calls, the store has my telephone number, it was supposed to contact me before Tuesday following my visit last Thursday. The manager was content with a simple email to Mr. while I made it clear that Mr. did not wish to be disturbed because he is working and has other things to do than manage this dispute. Unless I had no network at the time of this supposed call, I did not receive any calls on my cell phone. After in-depth reading of the various opinions concerning you, it is clear that questioning is not easy in your brand.
    10 people found this review helpful 👍

  • 5/5 Julie P. 2 years ago on Google ‱ 13 reviews
    The salespeople are really very attentive and there are plenty of choices for all budgets. Laura, the store manager, was very professional and did everything to ensure that we received our wedding rings on time. Thanks again !! Go there with your eyes closed, they are at the top!
    1 person found this review helpful 👍

  • 5/5 Clara M. 6 months ago on Google ‱ 9 reviews
    Very good jewelry store! Both professional, smiling and good advice. We are delighted and highly recommend! Thanks again â˜ș

  • 4/5 Patrice M. 7 months ago on Google ‱ 8 reviews
    We bought our 2 wedding rings from Zeina in Toulouse in May 2024 for our wedding on June 24, 2024 Excellent welcome and advice on choice and order made from the first visit I'm going back on September 14 because the 2 wedding rings are a little big and I'm told that it will cost 85 euros for one and 60 euros for the other given the time elapsed between the purchase and now I hope that a gesture will be do I will keep you posted here Thank you for your return or for calling us because you have our contact details (Remaury-moquette) Very cordially

  • 5/5 julie g. 5 months ago on Google ‱ 6 reviews
    Very pleasant and attentive people. Help adapted to the choice of jewelry and for the size. Magnificent jewelry and qualitative follow-up/maintenance. THANKS. I recommend.

  • 5/5 sonia A. 3 years ago on Google
    (Translated by Google) We had little time to find our alliances but the choice and efficiency of the teams allowed us to have our rings for our civil ceremony. Thank you all (Original) Nous avions peu de temps pour trouver nos alliances mais le choix et l’efficacitĂ© des Ă©quipes nous a permis d’avoir nos bagues pour notre cĂ©rĂ©monie civile. Merci Ă  tous
    2 people found this review helpful 👍

  • 5/5 Camille V. 1 year ago on Google
    De supers conseils et de jolies alliances ! Personnel trĂšs accueillant je recommande
    2 people found this review helpful 👍

  • 5/5 Thomas A. 3 years ago on Google
    (Translated by Google) Magnificent alliances, customer service to the point: super nickel thank you (Original) Alliances magnfiques, service client au point : super nickel merci
    2 people found this review helpful 👍

  • 5/5 Ricardo A. 1 year ago on Google ‱ 3 reviews
    Great experience, everything was great from the welcome to the advice! A very large selection of jewelry. Thank you for everything ! I highly recommend to future brides and grooms.
    1 person found this review helpful 👍

  • 5/5 Mael L. 2 years ago on Google
    (Translated by Google) A very wide choice, attentive sales assistants and good advice. We took our 2 wedding rings in this shop. We recommend them to you. (Original) Un trÚs large choix, des vendeuses attentionnées et de bon conseil. Nous avons pris nos 2 alliances dans cette boutique. Nous vous les recommandons.
    1 person found this review helpful 👍

  • 5/5 Erick P. 3 years ago on Google
    (Translated by Google) The concept is very cool, I didn’t know the brand before but I am not disappointed, I was very well received even though I didn’t have a huge budget for the engagement ring. I recommend (Original) Le concept est trĂšs cool, je ne connaissais pas la marque avant mais je ne suis pas déçu, j’ai eu un accueil au top mĂȘme si je n’avais pas un Ă©norme budget pour la bague de fiançaille. Je recommande
    1 person found this review helpful 👍

  • 5/5 Mathilde C. 3 years ago on Google
    (Translated by Google) We were in this store with our eyes closed, personal smiling, welcoming and attentive ..! We are very happy with the alliances! Thank you for arranging for them and in time for the wedding despite Covid 19! I really recommend! 😊 (Original) Nous avons Ă©tait dans ce magasin les yeux fermĂ©s, personnels souriants, accueillant et a l’écoute..! Nous somme trĂšs contents des alliances! Merci d’avoir fait le nĂ©cessaire pour qu’on les et a temps pour le mariage malgrĂ© le covid 19 ! Je recommande vraiment ! 😊
    1 person found this review helpful 👍

  • 5/5 Adjutor V. 3 years ago on Google
    (Translated by Google) A large choice, also for men. We were made comfortable from the first visit. I recommend (Original) Un grand choix, pour hommes aussi. On a Ă©tĂ© mis Ă  l’aise dĂšs la premiĂšre visite. Je recommande
    1 person found this review helpful 👍

  • 5/5 anne-marie T. 5 months ago on Google ‱ 3 reviews
    Very warm welcome, very pleasant, very professional saleswoman! everything was done to ensure that we had our wedding rings on the big day despite the very short deadline! Thanks again ! We are delighted with our wedding rings and highly recommend Zeina.

  • 5/5 BEA VAN T. 1 year ago on Google
    (Translated by Google) Great welcome-choice in the alliances and rings offered. (Original) Super accueil- choix dans les alliances et bagues proposés.

  • 5/5 Magalie F. 1 year ago on Google
    Magnifique joaillerie, avec bijoux prestigieux et un accueil Ă  la hauteur de cette derniĂšre. Je recommande vivement

  • 5/5 pauline d. 11 months ago on Google
    Bel accueil en boutique, des prestations de grandes qualités et les alliances sont vraiment magnifiques

  • 5/5 Sebastien P. 1 year ago on Google
    Accueil impeccable, conciliant et une gamme de prix trÚs grande. Bague de mariage trouvée.

  • 1/5 Mbarki M. 1 year ago on Google
    Rdv le 1er avril pour l’achat d’une alliance, nous dĂ©cidons de valider la commande et rĂ©glons la totalitĂ© le jour mĂȘme. AprĂšs un doute sur la taille souhaitĂ©e je demande Ă  la vendeuse d’attendre le mardi 3/04 pour enclencher la commande. Elle me rappelle mais ne me dit pas qu’ils ont une offre (du 3 au 19/04) qui permet de surclasser le diamant de la bague pour une valeur de 500 e, je dĂ©cide donc de lui adresser un mail pour lui faire part de mon insatisfaction et lĂ  elle me rĂ©pond qu’elle a tentĂ© de joindre l’atelier mais que la bague est dĂ©jĂ  en fabrication et qu’elle mĂȘme n’était pas au courant de cette offre le 1 er avril car le siĂšge ne leur communique pas ces informations
 Ă  ce jour je n’ai donc toujours pas de retour. Mauvaise expĂ©rience client.

  • 5/5 chloe c. 4 years ago on Google
    (Translated by Google) We have found the wedding rings of our dreams for our big day. Made with taste, on time. Thank you ! (Original) Nous avons trouvĂ© les alliances de nos rĂȘves pour notre grand jour. FabriquĂ©es avec goĂ»t, dans les temps. Merci !

  • 5/5 alyssa l. 4 years ago on Google
    (Translated by Google) My husband and I made an appointment at the Toulouse store for a choice of wedding rings, we were greeted in the best possible way, Laura helped us find the jewels of our lives, by being attentive to what 'we wanted. We had a great time in this great store. We felt a little unique and pampered. (Original) Mon mari et moi avons pris rdv à la boutique de Toulouse pour un choix d'alliance, nous avons été accueilli de la meilleure des façons, Laura nous a aider à trouver les bijoux de nos vies, en étant à l'écoute de ce qu'on souhaitait. Nous avons passé un trÚs bon moment dans ce superbe magasin. Nous nous sommes sentis un peu unique et choyer.

  • 5/5 Marion A. 3 years ago on Google
    (Translated by Google) We had very good advice and the reception of our rings was done faster than expected! very nice surprise (Original) Nous avons eu de trÚs bons conseils et la réception de nos bagues à été faite plus rapidement que prévus ! trÚs belle surprise

  • 5/5 Thibault V. 1 year ago on Google
    Je cherchais un bijoux pour la fĂȘte des mĂšres, ayant fait le tour de pas mal de boutiques dans le centre de Toulouse, c’est ici que mon choix s’est arrĂȘtĂ© ! QualitĂ© du bijoux, qualitĂ© de l’accueil et qualitĂ© du personnel sont au top, conseil vivement

  • 5/5 MARIEMAR P. 1 year ago on Google
    Nous avons été chaleureusement accueilli par Laura. Elle a été de trÚs bon conseils et a l'écoute pour que je puisse trouver mon alliance. Je recommande vivement. Merci beaucoup

  • 5/5 Benjamin BRUNET P. 1 year ago on Google ‱ 2 reviews
    After having suffered the refusal of a life together by my partner, I came to the store to bring back the wedding ring. I was able to find Lora's support there, who was of great support to me in the face of this terrible ordeal for me, as well as a bar, where the drinks are extremely refreshing. I recommend.
    1 person found this review helpful 👍

  • 5/5 Jerome B. 11 months ago on Google ‱ 2 reviews
    We were delighted with the excellent welcome, excellent advice and excellent communication from Marianne at the Toulouse boutique. We are delighted with our wedding rings :) We recommend Zeina and a big thank you to Marianne.

  • 5/5 Laz B. 2 years ago on Google ‱ 1 review
    Magnificent store with a very wide choice, the team is top notch! Special mention for Laura who is very smiling and welcoming, she was decisive in the choice of our pieces! We thank her and the whole team đŸ‘đŸŒ


Call +33 5 82 95 09 00 Open on Google Maps

Amenities


  • Payments
    • ✓ Cheques
    • ✓ Debit cards
    • ✓ Credit cards
  • Service options
    • ✓ In-store pick-up
    • ✓ In-store shopping

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