1/5 Lucy 4 years ago on Google • 88 reviews
Be
careful
with
the
amount
they
charge
you!
Because
it
might
not
be
the
same
amount
as
indicated
on
the
shelf.
There
was
a
price
difference
between
the
amount
I
paid
and
the
amount
they
changed
me.
I
realized
only
after
few
days
later.
When
I
went
back
to
let
them
know,
the
custome
service
was
cold
and
arrogant!
First,
she
denied
the
mistake,
then
I
told
her
that
I
JUST
PASSED
in
front
of
the
shelf
and
saw
the
price
tag
again.
It
could
not
be
wrong!
Then
she
FINALLY
realized
that
she
was
wrong!
(
my
monologue
in
mind:
I
have
something
else
to
do
rather
than
coming
back
to
"lie",
ok???
I
am
NOT
joking
nor
lying!
How
arrogant
is
this
kind
of
customer
service!!)
It
was
very
frustrating
!
Not
only
they
did
not
apologize
at
all
in
the
shop,
it
was
a
long
wait
to
get
that
amount
back.
She
ignored
me
and
passed
me
to
another
coworker.
On
top
of
that,
I
have
to
get
my
bank
card
out.
They
wanted
to
put
credit
back
to
my
card.
The
whole
procedure
was
long
and
COLD.
Sorry
Sephora!
I
used
to
like
your
shop
and
recommend
it
to
others.
But
this
bad
experience
made
me
feel
humiliated.
The
price
difference
was
not
a
problem.
The
bad
customer
service
was!
Your
"conseillères"
are
acting
often
like
"super"
sales
people.
They
are
not
into
giving
advice
on
the
product
I
looked
at,
but
they
are
more
into
selling
the
products/the
brand
products
they
intend
to
sell!
How
professional
?!!
Positive
points:
convenient
location
in
the
city
center.
large
products
range
for
make-up
and
skin
care.
various
brands
available.
