I have never been treated so badly in a business. I go to the intimissimi boutique rue d'Alsace Lorraine in Toulouse on 08/27/2022 around 3:50 p.m., with my mother and my sister-in-law. We enter the store, we pass two saleswomen, we say hello, first thing is amazing, no one answers! Not very pleasant, the least you can do and basic politeness is to say hello when a person enters a business. I go to the checkout to make an exchange, explaining that the saleswoman from Blagnac was deceived and gave me s instead of xs for the lace and micro fiber tanga models, here is the answer I I heard from the saleswoman: it's impossible, we don't make xs in this model. I tell her that I have several tangas at home with a label in I have several underwear from the brand in this model in xs, the answer was: I have worked here for 4 years and I have never seen xs in this model, you are wrong. Third time that the saleswoman speaks to me very badly and also makes me understand that I am a liar. When I finally express to her the fact that she is very unpleasant in the way she acts and speaks to me, she replies that it's me who annoys me for nothing! So I left very annoyed! I look on the site I see the model in xs, so I go to the store on rue Saint Rome, without saying anything I explain to the saleswoman my wish to make an exchange, she tells me that she doesn't have any in store but that she can order them, a solution which suits me perfectly, so I make my exchange. The saleswoman being very pleasant and friendly I ended up explaining to her my mishap at the other store, apparently this is not the first time that she has received a dissatisfied customer from the other store. Three months ago I had already been very poorly received, which is unacceptable! I hope it doesn't happen again! And so I would now go to rue Saint Rome to be well received!

Very nice store. Beautiful collection. And a truly professional, welcoming and smiling team. Well done

Very beautiful underwear and a very good lingerie brand. My rating concerns one of the sellers who last Thursday had a transparent top that she wore topless. When you are a woman and you are going to choose lingerie, accompanied by your husband, you do not want to be confronted with the breasts of a saleswoman because this can be a source of embarrassment and self-consciousness. Everyone does what they want in their personal sphere but I think that working in a lingerie store requires a certain outfit and that it is the customers who should feel valued whatever their body and not the saleswoman.

Very pleasant team, available, smiling. On top of that, she knew the products so well that all their instructions were correct, it was super quick to try them on. In the current conditions what a pleasure to find a shop like this, not being from the area it gave us indications on the surroundings and good tips I highly recommend

Since I discovered this brand, about a year ago, I buy all my underwear from this brand because they are so comfortable. Today's sellers, top: advice, availability despite the crowd. On the other hand, a big downside, doing fittings with the extreme heat of the last few days is very unpleasant because it was very hot in the store.

Vendeuse très compétente et très à l'écoute des besoins des clients. Je n'ai jamais été aussi bien conseillée et servie dans un magasin de lingerie. Prix abordables, même pour les fortes poitrines.

J'allais souvent dans ce magasin au paravent et tout ce passé bien mais là mes 2 dernières experiences furent catastrophique. Premièrement j'avais acheté des sous vêtements en demandant au moment de l'encaissement: "si ça ne va pas est ce que je pourrais me les faire rembourser" on me réponds "vous pourrez les ramener oui" donc la vendeuse exquive la réponse car évidement quand j'ai voulu me faire rembourser on me l'as refusé et on ne voulez que me faire un échange. Ayant travaillé dans la vente, la transparence envers les clients est essentiel mais visiblement pas pour vous. Après ça je décide d'y retourner un jour pour essayer des soutiens gorges je demande à une vendeuse de me donner un model pour l'essayer et elle m'explique que cette forme de soutiens gorge ne m'ira pas parce que j'ai une poitrine qui tombe et que ces modèles vont au fille qui ont une poitrine "ronde et ferme " Je trouve ça plus que déplacé, c'était une nouvelle vendeuse je ne l'aivais jamais vu au paravent je me demande qu'elle sont vos critères de recrutements... bref si vous aimez la marque je vous conseille à la boutique rue Saint Rome ils sont adorable.

Very competent employees, very kind and always friendly with a smile and very good advice to find the right size of bra… I advise you to go there I will remain a loyal customer congratulations and congratulations ♥️ DEQUET Françoise

(Translated by Google) Saleswomen smiling, very pleasant and COMPETENT. Very good advice, they know what they are talking about in addition to that they are full of joie de vivre and give you a smile. The underwear is beautiful and of good quality. (Original) Vendeuses souriantes, très agréables et COMPETENTES. De très bons conseils, elles savent de quoi elles parlent en plus de ça elles sont pleine de joie de vivre et vous redonnent le sourire. Les sous-vêtements sont beaux et de bonne qualité.

Aside from the young, tall, long-haired brunette, all the other salespeople are unpleasant, they are annoyed to be there, they don't even know their product. The advice is deplorably strange for a profession where these are the key words. I love the products and the AD, but it doesn't make you want to spend €100 on a bodysuit when the saleswoman looks you up and down before giving you back your panties. To flee

I discovered Intimissimi 6 months ago for my first bra purchase, today I am delighted with it because it is very comfortable. I returned today for other purchases, I was very well supported by a saleswoman who made me try on quite a few models of underwear and gave me good advice. Thanks to her, I was able to find models that suited me. The fitting allowed me to open myself up to new styles that I would never have thought of. I was able to discover everything that Intimissimi offers and I find that they have a lot of choice in terms of shapes, styles, colors...and at affordable prices, and that they are COMFORTABLE underwear. So I highly recommend this store. I thank this friendly saleswoman for her work.

This store in Alsace Lorraine is a real disappointment and I have never encountered such a blatant level of incompetence and disinterest from the staff. I bought a bra that wasn't my size, and since then, it's been a cascade of mistakes and disappointments. First, their software seems to come from a prehistoric era, as it was incapable of properly processing returns. Naively thinking that by going to the intimissimi store in Blagnac I could resolve the problem, I discovered that the same computer malfunction also reigned there. The salespeople, instead of being professional, simply referred me to customer service. Customer service, on the other hand, is a complete joke. Incompetent as can be, incapable of providing a solution and devoid of any sense of service, I wasted valuable time trying to resolve a problem that they should have handled. After several failed attempts to get help, the store itself did not bother to answer my calls. It is shocking to note that even after several months, the problem has not been resolved since the purchase dates from June 2023 and it is January 16, 2024.

(Translated by Google) Very pleasant saleswomen 👍 thank you. I will come back (Original) Vendeuses très agréables 👍 merci. Je reviendrais

(Translated by Google) Super welcome and advice, very professional, I highly recommend! The only downside, lack of air conditioning, complicated to try on underwear when it's 40 degrees outside and inside... (Original) Super accueil et conseil, très pro, je recommande vivement! Le seul bémol, manque de clim, compliqué d’essayer les sous vêtements quand il fait 40 degrés dehors et dedans…

(Translated by Google) Best lingerie when you have a big bust. Their bras are both beautiful and extremely comfortable to wear. (Original) Meilleure lingerie lorsque l’on a une poitrine forte. Leurs soutien gorges sont à la fois beaux et extrêmement agréable à porter.

Je suis venue aujourd'hui, rue Alsace, très bon accueil. Vendeuse très sympathique, souriante et de très bons conseils ☺️

Super accueil merci à Lisa qui m’a sauver la vie ♥️♥️

(Translated by Google) Wanting to shop for a husband, I find it a pity that the choice of products for men is so poor and sad. Disappointed, I went to look elsewhere. (Original) Voulant faire des achats pour mari, je trouve dommage que le choix de produits pour les hommes soit aussi pauvre et triste. Déçue, je suis allée voir ailleurs.

(Translated by Google) Please fire this horrible saleswoman, she has nothing to do here !! She doesn't like people and respects no one. I had to give up my purchase because of her. (Original) S’il vous plaît virez cette vendeuse horrible, elle n’a rien à faire la!! Elle n’aime pas les gens et respecte personne. J’ai était obligé abandonner mes achat à cause d’elle.

Impossible to change a size larger. While there are stocks and my order has no problems. Nobody knows how to do it, it's nobody's fault and yet no exchange is possible. Last visit and purchase on Intimissimi.