1/5 Megan M. 7 months ago on Google • 1 review
My
Gram
passed
away
a
month
ago.
I
decided
I’d
take
one
of
her
rings
and
have
it
engraved
as
a
tribute
to
her
and
how
much
she
meant
to
me.
I
thought
to
myself,
I
know
Jared:
The
Galleria
of
Jewelry
in
Warwick,
RI,
does
good
work,
so
I
will
bring
it
there
to
be
engraved.
I
brought
the
ring
to
them
on
September
1st,
explained
its
significance
to
me,
and
what
I
wanted
done
with
it.
I
filled
out
a
form
that
asked
for
the
desired
engraving
text,
which
was
“Love
you
more”
(something
my
grandmother
said
to
me
every
day).
The
form
also
requested
the
font
style,
to
which
I
chose
script
font
(cursive).
I
paid
for
it,
and
they
told
me
I
could
pick
it
up
on
Monday,
September
4th
at
4
p.m.
I
went
to
pick
up
the
ring
and
saw
“I
love
you
more”
in
regular
print
font
on
it.
I
said
to
the
worker,
Lizzy,
“It’s
supposed
to
say
‘Love
you
more.’”
And
she
replied,
“Oh
yeah,
you
had
said
that’s
what
you
wanted,”
so
I
said
“………”
waiting
for
her
to
say
something
like
an
apology
but
she
said
nothing
so
I
continued,
“And
this
is
script
font?”
And
she
said,
“Yes,
this
is
a
script
font,”
so
I
said,
“No,
this
is
not
script
font
because
it
would
be
in
cursive
if
it
were,”
to
which
she
then
said,
“Yes,
it
is
script
font.”
Instead
of
apologizing
for
the
multiple
mistakes
or
offering
to
fix
them,
she
argued
with
me
about
it.
Because
they
messed
up
the
words
and
font
on
a
ring
of
great
significance,
I
decided
to
leave
rather
than
risk
acting
out
of
character.
After
calming
down,
I
decided
to
call
the
store
and
speak
with
a
manager
since
explaining
the
mistakes
to
the
worker
was
unsuccessful.
I
talked
to
the
assistant
manager,
Lynn,
who
answered
the
phone
with
an
annoyed
and
dismissive
tone.
During
our
conversation,
I
explained
the
situation
and
the
ring’s
sentimental
value,
and
she
asked
me
to
return
to
the
store
to
see
if
they
could
fix
it.
I
explained
to
her
I
was
already
on
my
way
home
and
was
too
upset
to
come
back,
so
I’d
rather
come
in
the
next
day.
But
still,
she
was
trying
to
tell
me
that
I
needed
to
come
back
that
day,
and
I
again
told
her
I
would
not
be
returning
that
day
and
would
come
the
next
day.
She
stated
that
she
would
not
be
in
the
next
day
but
would
leave
a
note
with
the
store
manager
about
the
situation.
Once
again,
she
did
not
offer
an
apology
for
the
mistakes
during
our
conversation.
So
Tuesday,
September
5th,
I
went
to
the
store.
I
was
still
upset
but
very
calm
and
appreciative
that
they
would
look
at
it
to
see
if
it
could
be
fixed.
I
spoke
to
the
manager,
Tom,
who
had
an
annoyed
and
rushed
attitude
despite
my
expressing
gratitude
for
their
help.
He
didn’t
ask
what
happened
or
apologize
for
the
mess
up.
At
the
end
of
the
interaction,
I
said,
“Thank
you
so
much
for
your
help.
I
appreciate
it,”
to
which
he
said
nothing
and
walked
away.
Today,
I
picked
up
the
ring
and
they
did
fix
it
to
what
I
wanted.
The
same
worker
that
argued
with
me
over
the
ring
helped
me
out
today
and
again,
did
not
offer
an
apology
for
the
mess
up
the
first
time.
The
spacing
is
completely
off,
and
the
engraving
is
wobbly,
neither
crisp
nor
clear
like
it
should
have
been.
I
wanted
to
ask
for
a
refund
but
was
too
upset,
so
I
did
not.
I
was
upset
that
despite
filling
out
a
form
specifying
what
I
wanted
clearly
and
communicating
it
to
someone,
I
received
something
entirely
different
for
whatever
reason.
The
situation
was
made
worse
by
the
fact
that
none
of
the
employees
apologized
for
their
mistake.
It
was
clear
that
they
understood
the
significance
of
the
ring
and
its
engraving,
yet
not
one
of
them
expressed
any
empathy
towards
my
situation.
I
would
think
that
the
second
time
around,
they
would
take
extra
time
and
care
with
it
to
make
sure
the
engraving
was
clear
and
beautiful,
but
I
obviously
am
expecting
too
much
from
Jared:
The
Galleria
of
Jewelry.
A
service
that
was
supposed
to
be
a
beautiful
memorial
to
my
Gram
turned
into
an
awful
memory.
2 people found this review helpful 👍
