Terrible customer service. Charges to change your membership (even when they had a free enrolment promo happening). Had my membership placed on hold due to COVID restrictions, and then went to cancel and they still needed a 60 day cancellation window. I literally haven't been there in months because I am not allowed in and I am still getting charged. No help whatsoever when you call. Emails don't get responded to in a timely manner. Go to Iron Energy Gym across the road.

Came in here with a travel pass, both front desk folks were on their phones. Handed them my travel pass, told me "you should've called us first". This is wrong, as I've been an employee at WG before and the process is that they should've called my home WG to confirm that I can travel. Begrudgingly let me work out and proceeded to spend more time taking pictures with the Halloween decorations than doing their job. Had to ask another member where the change room was. Find some professionalism and figure it out.

The way they closed the Kelowna location on May 26th and forced me to pay for that entire month, plus 8 weeks from when I cancelled is a scam. They didn't even stay open until they said they were closing. Not impressed and will never be a member of another world gym after this experience.

Have moved away from this location but because I'm close to another location they still want 60 days cancellation or I've been told to sign up at their closer location. Have also sent emails of broken machines within first 2 months of signing up. Called to followup if they had been fixed and they hadn't been. If you read their reviews, no dissatisfied customers have been contacted to rectify the situation.

Great gym. Reasonable package prices, staff is friendly, and there's even a separate women's section. Highly recommend.

Good gym cheap gotta pick a good time tho lots of kids that just wanna talk but thats gonna be at any gym

I really enjoy this gym, aside from the typical judgemental stares and snickers coming from the ignorant kids who think that it's ok to judge the big girl.

Paper towels and sanitary spray always empty upstairs in women's area

A bit pricey for drop in but overall a good gym. Has lots of equipment and a ladies only area. You can purchase workout supplements and a has smoothie bar. Not a very big area for floor work.

The staff are so friendly and helpful. The only downside here now is since they brought in new equipment, the place is very cramped for space.

They have only commercials on all of the TV's all of the time, imagine turning on the TV and every station has just commercials 24 hours a day, that's what it's like to work out there. It's like being on some North Korean Dystopian TV show where you are forced to watch corporate propaganda all the time. The owners don't care about what their customers want, nobody would ever vote to watch only commercials but the owners and managers don't care, all they care about is there bank account, greed, greed, greed!!!

Good gym, good value. I just moved from the lower mainland to W Kelowna and had been a GoodLife member for years. Not wanting to drive to Kelowna I got a membership at World. They have 90% of the equipment I need, and the availability of equipment in the early mornings is always pretty good. Busier early evenings but still good. Need a few more equipment handles, bars, grips etc as I often have to go searching for them left around the gym but not a big thing. Staff are great. Other gym members are chill and friendly. It’s a good mix. Definitely need to change up the 70s hard rock music though lol

My best option for working out. Started in 2015 and took 10 months off. The biggest mistake was ending my membership. I wasn't sure if I'd ever be able to come back. It's been a struggle.

Hey World Gym, I love coming to your facility when in town to visit my kids. However, I find the drop in rate to be expensive. I have an annual membership in another town and would like to see you offer a better rate for visitors with similar circumstances. Please consider this 🙏

20$ for a drop in or 80$ for a monthly charge. I was visiting only for two weeks. Neither of these seemed reasonable. Went to the Johnson Bentley instead. Far less equipment, but a suitable work out spot for my vacation and only $5.10/day!! Excellent value!

Good gym...been member for 15+years ...lots of kids glued to devices....device zombies..lol.....that's the way of the world tho...very friendly members and nice staff....

Has everything I need. Only suggestion is to replace the bench press with the "swinging arms" to a proper bench press. Few like it and it just clogs up the one proper bench press during peak hours. Other than that, it's a great gym with friendly staff.

Staff is great, prices are very reasonable and the woman's only area is perfect for my wife and daughter. Very clean and quiet, great place.

It's a pretty good place for the price you pay to go and do your thing. The staff are more helpful and friendly than a couple years ago. The space looks much better since renovations. Would be better if the ladies area upstairs was bigger especially since it's so busy . Parking is also an issue depending on the time of day you go.

Loved my quick day trip here. They have a whole leg section, cardio area, and a women’s section upstairs. The facilities were great and everyone was friendly.

Great equipment for a really cheap price, I will never go back to anytime and make the drive to come here. Staff is friendly and attentive to repairs, snack bar, drinks and even saunas with classes make this a great gym!!!