The front desk person was nice. That's the only thing keeping me from wishing I could give this place zero stars. The nurse I had seemed to hate her job and didn't seem to care about a word coming out of my mouth. The provider I had was Jody Morrison. She was very straightforward, bordering unfriendly. She seemed irritated that I was there. She made me feel stupid for the questions and concerns I had. I felt judged. In my patient portal I was able to see the chart notes from the appointment, and even those came across judgemental. She didn't ask me to elaborate on how I was feeling or when my symptoms began. She seemed to just want to get me in and out asap and acted as though I was a burden. I then heard her outside tell someone to tell the next person it would be a 45 minute wait. Why? There was only one car in the parking lot when I arrived and one when I left. While I waited about 20 to 30 minutes for the provider to come in, I heard staff outside the door complaining about other people. I understand needing to vent, but to do so when patients can hear you is very unprofessional. NextCare does not care.

The negative reviews are not lying. I scheduled online and arrived nearly 30 minutes early to my scheduled time and still waited two hours. I would have been alright with this, they were understandably busy on the weekend, if it were not for the rude staff and horrible care. The receptionist was often on her phone and kept getting up and leaving the desk, leaving the customers who were arriving confused and waiting for long periods of time before they could even check in. Once I finally got called back the doctor (Vannie Nguyen) only saw me for about 10 minutes and only gave me a strep test, which came back negative, and told me I must just have a cold and sent me out. She was very rude and short with me, which I understand that they were probably busy and stressed but there didn't seem to be any effort. She didn't give me time to explain what was going on and seemed annoyed with me so I left with what I later found out (the next day at my FREE college nurse) was a double ear infection and a burst eardrum. Vannie looked in my ears for not even a second each and would have caught my ear infections before they got worse if she had taken the time to actually try to listen to and help her patient. Also, there were many nurses in the back just chatting and laughing, seemingly doing nothing as the waiting room was packed with sick adults and children. If you can avoid coming to this urgent care, do so at all costs. Dillion's little clinic is a much better option if you can get an appointment; they are much kinder and more helpful. Do not come here if you don't enjoy wasting your money and time.

Nurses were amazing! Very kind and and understanding. The reason why I give two stars is because I wait over 4 hours in the lobby and another hour in the waiting room. It’s not fair that these nurses were understaffed and not receiving help from other facilities! Do better!

Appointment was easy to schedule on line. I was seen promptly. All of the staff were very kind and professional. I am taking 2 stars away from my original review. I was in around 9-10 this morning. The staff was nice and attentive but they were supposed to send an antibiotic to my pharmacy. It is now 3:15 and still no antibiotic. I have been on hold for almost 15 minutes and no one has come on the line. I’m really disappointed.

The wait was quite long - but the care was fabulous. I am very appreciative of the thorough work up and explanations as well as the attentiveness of the nurse practitioner. While we were waiting I was thinking I would never go again because it was hours of waiting, but now I plan to return if needed and take advantage of the online check in to save wait time.

Staff not very attentive or professional at all. Me and my son walked in I was not greeted I was not asked how I can be helped, lady at front desk was on her phone when she looked up at me I asked her if they can do blood work her doctor's orders and she just looked at me and asked a group of nurses that were sitting in a circle talking and on their phone and they said no we don't do that here we don't do any lab work here you would need to go to Wesley or some kind of hospital for that and I said okay thanks and they didn't say you're welcome or anything they just sat back down and got back on their phones. I feel like my son and I was denied service because they simply didn't want to get off their phones and in their conversations wouldn't recommend going to the next Care on Seneca in the evening time.

I suggest going literally anywhere but here. I just waited for over an hour while multiple people that got there after me were let ahead of me. Finally the front desk lady called me up front to let me know I was going to have to pay full price for the visit because of my insurance. I have had this insurance my entire life and have NEVER had to pay a deductible or full cost of visit so that was incorrect on their part. I also should have been notified of that before sitting there for OVER AN HOUR.

Would give zero stars if I could. Waited there almost 2 hours (wasn’t told of a wait time when I did the online check in or when I got there) and there were only 2 other people in the waiting room when I arrived. I was hoping the new name would give a better experience than the last urgent care that was here but sadly this one is worse. When I asked how long the wait was after being there almost 2 hours, she said I was next but it could be up to 40 minutes bc the doctor was suturing a wound. Would recommend going anywhere over this Place.

Front of house and administrative staff here are amazing. I felt really bad because the staff was getting chewed out by a patient when I was waiting in the waiting room. I thought she was a little unreasonable for being mad about the care. Until I saw the provider. Granted, the site says this location offers x ray. It doesn't. It does say they treat injuries. I had an injury. I did have a lengthy wait despite the app saying no one was ahead of me. Fine. I saw the provider for less than a minute, who moved my arm around. Then told me I could either go to Wesley and wait or drive 20 miles to the Derby clinic to get me immediate care. I took her advice and drove. The staff in Derby was also kind and friendly. They did an x ray and called the original provider, who told them to tell me to go. Confused, I let and received a call telling me I didn't have a break and to take pain pills, as well as some vague generalizations about inflammation. When I asked if she had seen inflammation, she said no. I had informed the provider that I do not take pain meds and that I was there for a tear, not a break. So I received zero actual care from the provider who did not look at the injury or provide any diagnosis or review anything themselves. If I receive a bill for anything other than administration and x ray fees, I will introduce your company to what an unethical billing lawsuit looks like. Also, I understand I was dressed sloppy today, because I'm tired and I'm in pain. But I can assure you I can afford care...I probably make three times more than your provider and would happily pay for care given, but I don't do bad medical practitioners. Your low scores are from your practitioner, not your administration staff.

I would highly not recommend this place. My daughter had a appointment at noon for a sports physical and they did not call her back until 1:30. There name is deceiving. There is no urgency at all.

Usually very fast. Great with my children. Update: they won't do blood work or anything like so. Urgent doesn't mean they can do everything. Only basics stuff. Still great with my kids but not the husband. Thankful to the nurse today for handling things well.

Thank you I had a great experience. I would highly recommend this clinic for my family and friends.

Went last week for mild illness, front end staff was sweet but somewhat distracted. Jodi? ARNP never introduced herself, told me to "move out of the way" and did a lot of other rude gestures. She seemed annoyed and was dismissive for the 1 minute total spent in the room. I'll go elsewhere in the future.

Awesome Urgent Care and staff! They're all very polite and the Doctor Dr. Bawl was amazing! I love nice people, and everyone there was ,and they took wonderful care of us! I would highly recommend NextCare Urgent Care!

Highly recommend scheduling online because they turned people away while I was waiting who were trying to get walk-in appointments. Overall the care was very professional and the facility is nice I would come back here in a pinch on the weekend or evening! Everyone was very nice.

I scheduled an appointment for my daughter and waited an hour and never got in so I came back later. They were able to get me in but I waited an hour in the room with my two very young kids.. it was a really frustrating experience and my poor infant is really sick. This is the second experience of waiting for a long time but it’s been by far the worst one. I would never write a bad review from one negative experience so this being our second and a really bad one, I felt I needed to say something. Hopefully the staff members can figure things out.

I am so thankful for next care. Every time we have a need we are able to get in quickly and without waiting. Today we saw a nurse practitioner from Hutchison Kansas who was wonderful. She was very wise. , personable and also answered a few questions outside of the reason we were there. Also, the lady who checked in was very sweet & personable which I love. I would suggest this clinic to everyone especially if you want a great medical practice plus kind people who care!

I have no access to my records, I was told all documents were on the app if needed. The App is blank does not even show prior visits. Also nobody is answering the phone at the actual location nor the customer service line. Been in hold for 31 minutes. Not able to just log into the website forces you to use the app. The lady who finally answered was super nice and very patient and professional. Props to her for understanding my frustration.

The nurse that took care of me was very kind and patient. She made me feel very comfortable, even when my body wasn’t cooperating. Thank you all for your empathy and understanding.

The visit was quick, I was in and out. The staff was helpful and friendly . I will be returning with any other medical needs myself or my children have.

Very friendly staff, hard workers and they actually listen to you. Compared to all of the other doctors that I've Since lived in Wichita, they care about you and always ask if you need anything else.

The only suggestion I would make is if you have customers who made appointments you take them in and maybe take your walk ins every other appt patient. Putting everyone in the same exact list and taking them as they arrive makes making an appointment absolutely pointless. But staff was kind and efficient once we were back. The people who logged in and made an appt should get some sort of benefit for doing so. Thank you though for being efficient and courteous once we were back ❤️

I took a friend there and they were very kind and considerate and I would definitely recommend them to anyone including friends and family!

Was seen within 10 minutes time. Staff was thorough, friendly, knowledgeable. Great place for good care!!!

No one seemed to care what was going on. Didn't even barely look at the spot and just told us the name of a medicine and left the room. They didn't tell us what they think it is or anything. I have never felt so disappointed in a provider... well definitely not be coming back.

Everybody was very helpful! The lady at the front desk was very nice and helped me figure out payment options that worked best for me. The physician and nurse were so nice and helped me immensely. I definitely recommend going here!

Easy access and navigation thru their app, office and doctor's staff very friendly and professional. Dr. Benbrook diagnosed me and I was in and out in a timely manner. I wasn't even halfway home when she called to let me know that my prescriptions had already been called in to my hometown pharmacy and should be ready when I get there. Later that day she called again to follow up. Great Service, this is the way it should be. I recommend them highly!!

Just the best care, and fast! Right to the point. Thanks for seeing my kids so fast on a Saturday morning!

Made my appointment online. Taken back for my appointment on time, seen by the Dr without a long wait. Answered my questions and explained necessary treatment thoroughly. Young lady who did my blood draw was wonderful. Overall great experience and it was open on the holiday.

I was a bit skeptical using this facility after reading some negative reviews but they were the only ones open so I took a chance and was very happy I did. I checked in at 7:25pm and they closed at 8pm. I was apprehensive we would be turned away but they saw us and stayed open to get us through the appointment. (Dillon’s clinic turned us away because we showed up at 7:09 and last patient was accepted at 7 even though their website says 7:30pm) The staff was very caring, attentive and reassuring our little guy would be okay. Our FNP was very knowledgeable and everyone was very patient with our little guy not feeling well and being uncooperative for most of it. Thank you all again! He is doing much better today!

Provider was nice, informative and helpful. The front desk lady was also super nice and seemed to care about doing a good job which is something I don’t often see in comparison to other urgent care centers where they were rude, slow to respond, and didn’t seem care about my concerns. Would definitely go back again!

Staff was super nice and the doctor was kind

I was amazed by the service provided by the clinic. After being unable to get into either of Dillion’s Little Clinics on the west side, I thought I’d try this place. I was in and out (as a new patient) within an hour and prescribed medication for my throat. All of the staff was very accommodating and timely. Thank you all!

I went in on Sunday morning, its very time consuming to wait, but its an emergency place, so understable. I have to say that the gal Nicole who takes your vitals was the only one , she had no help with all the people in there to deal with. She was absolutely great, even with all the crazy she kept a great attitude and was very nice, very professional, also made me feel she cared all the way. She was a hero. That was my first time there , I will go back if I ever am needing emergency. Brandi Thurman

Very friendly staff. If I could give those ladies 1000 stars I would. Even with a day that probably seemed very long with the current Flu going around, all the ladies that were there were still pleasant, still doing the best they could. I appreciate every one of them! It took a little longer then I was hoping for, but it was definitely expected. I will probably be using this facility more often. The only issue is when I checked online, it said “1 person a head of you” “walk ins welcome” there should be some kind of better indication on those two things. 1. There were 4 people a head of me when I went in and got all checked in, 2. They had to continue to turn people away, because there was no more reservations. In which, online it doesn’t seem like you would need one, when it also says “walk ins welcome” … very confusing.

Not sure why I keep coming here. Most of the time they are understaffed. Long wait times and even turned me away one day because of being short staffed. There's one provider there that I do like. The rest tend to rush you and honestly not do much for you. Was hoping since they changed from Medexpress to NextCare it would be better but that's not the case.

Even with an appointment, they said there were 6 walk ins ahead of us. We waited over an hour before leaving. There were still several people ahead of us. If there were more accurate appt times, we would have been happy to come later. It was a frustrating experience.

Very good experience. All phone paperwork entry so super efficient. Despite 8 people in front of me less than 30 mins wait. Great staff, Doctor listened and didn’t assume and it was an overall really good experience.

I called at 8 o’clock and was told that there was no line to come on in. We arrived and was told that they were not taking walk-ins until 9 o’clock. We came inside at nine to get in line and four hours later we’re still waiting inside the waiting room and not seen a doctor yet. When you have a sick daughter and you’re waiting for hours after being told to come on in is ridiculous!!! I’m actually trying to keep my cool but I am actually very upset with the whole situation. So if I could give a zero star I would.

Staff was very kind. The assistant that took us back (Nicole) was very kind and helpful despite my babbling. I’m a over-thinker and over explainer…..she didn’t make me feel like a idiot and I greatly appreciate that! The Dr. Was also very sweet! And I’ll be damn I didn’t even have to wait a hour for paperwork to leave! There was none!!! That’s a score!! 🤗🤗🤗