I would give them a -5 if I could. The billing department is totally incompetent and obviously, no one there cares judging by the previous reviews and it continues. I received a bill for $1300 which I had not expected after a replacement of my pacemaker. The billing was outrageous enough, but when I couldn't pay the full amount all at once, I sent $200 a month, not missing one month's payment moreand when more than half the bill was paid, the billing department sent the balance to collection. They have jeopardized Imy 800 credit score rating. I am not able to get any person there with the slightest bit of customer service knowledge or anything resembling to caring about patients. At this point, the bill is just $264 after a recent payment. My question is why isn't anything done about Loveless's poor billing department, that can affect people's credit rating with far reaching circumstances. Why, why, why??? I doubt that hospital management cares at all. Another example of our poor medical care in the US. VOTE FOR PEOPLE WHO WANT TO CHANGE IT.

I would give no star if I could. The people working billing are oddly self righteous and completely incompetent. As far as Customer service goes , Forrest along with his teammates ( I spoke to a handful ) were rude and unhelpful. They enjoy making you do their job for them and have no intention in helping you get them THEIR money for them. I personally would suggest bypassing all of them and going into your billing center in person and talking to the manager immediately if you want to not waste tons of your time and sanity.

-5 like another user said. Billing dept is a bunch of shysters! Avoid them! They said the equipment rental CPAP would be 90 days followed by a buyout, then changed the agreement to be 10 months after the fact. Be prepared to dispute everything, and spend hours on the phone/sending letters. If you must go, get everything in writing...don't expect your insurance to help you.

My Mother went there after having a stroke. She was also showing signs of increasing troponin levels indicative of myocardial infarction. The service was poor to begin with, and the Neurologist completely incompetent. Only take people there that you want to watch die. Also the Doctor couldn't keep her lies right whenever she would tell us anything.

To begin, I will admit that I am use to the best health care in America having lived in Arlington VA and the Washington, DC metro area for the past 35 years where I received health care from Georgetown, George Washington and Johns Hopkins medical facilities. However, I have had better health care in second world countries than what I have received at Lovelace Health System. I used this “system” the past several months only because it was the “In-Network” facility for my health insurance, BCBS. I believe the inadequate, incompetent, indifferent and borderline malpractice of Lovelace Health System is the reason my niece is deceased. She had a cancer with one of the highest successful cure rates. Yet, because she was a Lovelace Health System patient she was never given proper treatment. I initially contacted Lovelace to see an internal medicine physician. Instead, I was told the only person I could see to establish care was a Certified Physician Assistant named Mary Jane Gallahan. Not only is this person not a doctor she had some clear biases that I perceived as racial. I visited her about a bacterial infection contracted in Mexico City the week of July fourth. She proceeded to question why I had gone to Mexico City and if I had any sexual relations in Mexico. The implicit racism was clear that as a black man the only reason I would go to Mexico City was for sex with presumably Mexican women who presumably were prostitutes. My telling her that I am extremely sensitive to food borne bacteria due to my diminished gut bacteria didn’t matter. I saw an Albuquerque Immunologist, outside the Lovelace system, who gave me my Typhoid update before I traveled to Mexico. She made sure to remind me that I watch what I eat there due to my gut issue since typhoid can be contracted from food. Not for a second did she suggest or imply that my trip was for prostitution. Maybe, that’s because she was 1. An actual doctor and 2. A professional who loved to travel herself and was able to converse with me, a black attorney, about our international travels. The next time I visited Lovelace was for a persistent cough and chest tightening, which I suspected was due to the mold and fungus in my old rented home. Gallahan ended up having me take an unnecessary sonogram of my neck. Of course, the test results were normal. And the worse part was that she called in a “real” doctor to confirm her opinion of my neck, which he did even though I informed them that my neck looked the way it did from muscle development as a result of forty-five years of bodybuilder. I found a pulmonologist at UNM hospital. They required a referral, which Gallahan refused to provide. Eventually, I saw a Lovelace pulmonologist who diagnosed me with asthma, due to environmental conditions. My last contact with Lovelace was two days ago to get a prescription for the Acid Reflux drug. Lovelace insisted that I see Gallahan. I demanded to see a real doctor. They made me an appointment the next day with a Lovelace doctor, Mark Walker, DO. I cringed at the thought since in the Washington, DC area doctors of osteopathy are just a step above chiropractors. His office called me later that day to confirm the appointment. The next day I arrive for the appointment and after 30 minutes of waiting I was told that the doctor would not see me because I needed to see Gallahan first. Even if you have to go out of network, I recommend you avoid this dysfunctional, incompetent, mismanaged Lovelace Health System if you can. I am leaving New Mexico so that’s easy for me to do.

I'm being billed fraudulently for a procedure that never occurred. Thiefs!!

Very friendly staff. Coffee in Emergency Room waiting area. Waiting time may vary depending on wat time u get there. Early morning is your best bet👍.