I am a lifetime platinum elite Marriott rewards member. I have stayed at everything from their Ritz Carlton brand to the Courtyards and Residence Inns and know what to expect. This hotel was subpar and I would not stay here again until they bring their rooms up to standard. First the positive. The location is good. They are just a few blocks from the JW Marriott, Four Seasons, etc. It is very convenient to conferences, etc. An interesting feature - the Residence Inn and Courtyard are two halves of one building. This means the Residence has more amenities (Starbucks, restaurant) than usual. The staff was friendly and service excellent. Common areas were as expected. The big drawbacks? The location is slightly in the wrong direction. I had to step around several homeless people when walking in the immediate vicinity. Also, the room (716) smelled rank. At first, I wondered if it was lingering smoke. But it seems to be mold and mildew. The walls and ceiling are rotting out. For one thing, there appears to be a leak in the shower on the floor above (816), which was rotting the ceiling in my room below. Other areas showed similar damage of unknown origin, like the poorly masked damage to the bathroom door. I would not stay here again without assurance that the rooms are in proper condition.

DO NOT STAY HERE!!! This has been the single most horrifying, traumatizing and unprofessional experience I have ever had in my life at a hotel. I was on vacation with my five girlfriends. It was our first time in Austin and we were all looking forward to spending some quality time together and exploring the city. We were playing music in our room talking, when security came and asked us to turn it down, which we did. Not 2 minutes later, the security officer came back again and said we were still being loud, and if we could “stop talking”. We said that were “literally just talking”, but that we obviously would try to keep it down. We went out on the town for about an hour, then came back around 2am and went to bed. At approximately 4:45AM, while we were deeply asleep, we were awoken by a loud and aggressive knocking. It was a manager of the hotel, flanked by two armed police officers. He said we violated hotel policy with the noise complaints and had to pack up and go immediately. We asked for clarification, since we weren’t aware of any part of this policy. We were not giving any answers, and we’re treated like criminals, not only by management, but by the police officers themselves. Any questions we had was met with crude language and intimidation. Upon leaving, a man working the front desk had to be held back when my friend asked for his name, who, based on his body language, seemed to want to physically assault her. They did not have any alternate stay suggestions, and at 5:30am, us five females were alone on the street with our luggage, but without protection or a place to stay. We felt extremely vulnerable, compromised, and unsafe. We were lucky that the Westin was accommodating- if you are considering to come to Austin, I would recommend that instead. I have never been treated like this in my whole life, and am extremely disappointed by the actions of the Residence Inn management and the Austin police officers. I will not be returning to Austin, and I will most definitely never use the Residences Inn ever again. The emotional toll of this altercation ruined our trip completely.

Terrible ordeal. I checked in went about the day/night, I come back to my room only to find that someone had moved into the room and set their stuff up. They used the bathroom and left beer cans in the room. I immediately went down to complain understandably upset because “your staff” put my privacy and safety in jeopardy. I’m told by the manager on duty that the same room was issued to another party. The manager and another employee came to the room to retrieve the items. At 3 am the new “roommate” comes banging on my door inquiring about their items; I told them their items were at the front desk. The next morning I’m told by management that the first night would be refunded as well as parking for the “inconvenience “. I believe that was to temporarily appease me since I never saw the refund nor has there been any refund initiation. I say all that to say this, “the gross negligence from your staff could have cost someone their life that night”. It’s very disappointing that happened and even more so that I was told I would be compensated when I was not. I wish I could give you a zero but I can’t so I give you a 1.

I've always wanted to stay in downtown Austin when I visited but did not think it was affordable until I stayed here. This property is located in the heart of downtown where it is walking distance to plenty of activities. The rooms were spacious and modern. The view was fabulous. The service was on point. The only "challenge" was parking but that is expected in a city like Austin. You have the valet option for $51 a day. This will be my go to place when I'm in town.

Not bad - not great. Room was nice. Enjoyed the view. Sports bar next door. Bathroom sink wouldn’t drain. Shower pressure - not good. Conference room was small and cramped.

The hotel is in a great location to the convention center just across the street. They have a state gov rate which makes it even better price wise. Breakfast is buffet style served out of their restaurant. Rooms are nice we had no problems with our and its nice to have a kitchen in the room.

Either be a nicer hotel or dont. Desperately feels like this place cant make up its mind. 12 day stay and leaving throughly unimpressed. This is what happens when a hotel thinks his higher class but has absolutely no idea how to be. Expect to be nickel and dimmed for everything. But not get ANY of the service you expect at that price. Lets talk about parking. The vallet, awesome guys and a huge help. One of the only positives here. There IS NO PARKING. And what is available, starts at $22 for 1 hour in their garage. That you have to vallet. Or park on the street on the meters. Thousands to stay and you want to nickel and dime me to use your garage? Pathetic and trashy. The front desk staff. Mixed bag mostly unhelpful at best. Want to get food delivered? You would think in 2023 they would have that figured out. Nope! They have no way or place to receive food, and the elevators are restricted so the driver cant even bring it too you... if they could find a place to park at all. The front desk is laughably unhelpful. Go stay at a cheap roadside motel and you'll find better desk service. The cleaning staff has been great, detailed and attentive. Very happy with them. But the management and ownership is hot garbage clearly. It served its purpose but will definitely be finding a better hotel next time we stay in Austin.

Only stayed here for a day but I enjoyed my time here. Only ran into a couple of issues with the valet. The first being that apparently even though you can put in a valet request through the Marriott app, the valet team doesn’t get a notification about it. The second issue was when I got back to the hotel after the movies, there wasn’t anybody from the valet team around so I had to hand my car key over to someone at the front desk because I wasn’t just gonna sit around waiting for someone to show up. Even with these two issues, I would consider coming back here again.

Where do I start… The property was absolutely gorgeous, staff was amazing , our room was clean and comfortable, the breakfast was delicious, everything was perfect 😍. The accommodations were very special and unique with beautiful views of downtown Austin with access to a maze of incredible restaurants and shops. Easy access to transportation or walk into town - we did both. Starbucks staff Liz and Angie were fantastic with great attention to detail. Residence Inn staff Kristen also provided top notch service well before my arrival to Austin. It was a busy weekend for the DreamCon event but make no mistake, the entire staff were helpful!

I have stayed at several hotels in Austin, across different price points, when traveling for work. This is by far my favorite & where I plan to stay in the future. The breakfast was the BEST complimentary hotel breakfast I have ever had.

I travel a LOT for work and this experience was outstanding. We were greeted like Rock Stars, given a bottle of water, and a FREE Grande Starbucks for use the next day. There was also a FREE breakfast. Most hotel breakfasts are chintzy and not much. This was an elaborate buffet with silverware and cloth napkins in a sit down restaurant. This place smells intoxicating! There’s a pleasant scent that greets you upon arrival. Great experience. Highly recommend.

Super friendly, patient, helpful staff. Lawrence was a smiling saint of patience with our group, and Andrew was very cordial and gracious with us in the restaurant. The rooms, lobby and restaurant were all very nice too. Good food- we all loved the lump crab hush puppies. (FYI-there's an unlisted $9 upcharge for chicken on the $14 Caesar salad, but it's a very nice cut and cooked excellently.)

The Residence Inn in Austin boasts an exceptional location, especially if you’re attending events at the convention center - it’s literally a minute’s walk away! Personally, I was smitten with the room design and the array of amenities available. A notable perk was the inclusive breakfast, which was a delightful way to start each day. The rooms are spacious, adding to the overall comfort of my stay. If you’re looking for convenience combined with a touch of luxury, this is the place to be in Austin.

Very friendly service, big shout out to Kim at reception for going above and beyond with our requests. We'll stay here again just because of how responsive Kim was and how smooth the check in process was.

A nice stay with a few, professionally solved hick-ups The Residence Inn is supposed to be the long stay formula of the Marriott brand. I got upgraded to a suite, which was nice. The rooms were of a good size and clean, although I prefer a hard floor in the bedroom. The living room area includes a kitchenette with a full size fridge and freezer, a microwave and a small stove. Equipment was very basic. The couch was comfortable, the TV almost too big for the room and the work desk good. The bedroom had a comfortable but a bit small bed, and a good selection of pillows, firm and soft. The bathroom was basic but OK. Housekeeping comes every other day, which, with an eye on sustainability and necessity, makes perfect sense. They did an excellent job, once "my" cleaning cycle had started. Throughout the suite you'll find plenty of power and USB sockets.A shoutout to the front desk staff, hotel management and everyone at housekeeping for always doing their best, in the friendliest way possible. The wardrobe is not practical, basically only room to hang things up. I guess you can live out of your suitcase, when it comes to pants and underwear, but still. Two things made my stay considerably less pleasant: the WiFi worked only on and off (this had nothing to do with the different WiFi plans on offer, it was just that my devices were, most of the time, not able to connect to their networks at all). Also an issue, for me, was teh hot running water: it would take up to 10(!) minutes before the water even turned lukewarm. According to the desk staff, this had to do with the cold temperatures outside? The problem persisted, even when it was 77F/25C outside, so not sure what that was about. Also the water pressure should have been better. The housekeeping cycle didn't start on my third day, I had to report to front desk. This was solved immediately.

Located in the downtown Austin. Near many restaurants and touristy things. Excellent staff and service. Good breakfast. Starbucks inside. Good gym. Loved the rooms. I also enjoy staying at Residence Inns Marriott.

Stayed on the Residence side. Almost everything in the place looked new. Tall ceilings and big rooms. All the kitchen stuff you could ask for really. Good bed and the place was quiet. Get a west facing room for some nice views.

This is a great home base in Downtown Austin if you want to be centrally located. It's close enough to 6th street, which can be good and bad. It's great if you don't want to be far from the fun, but not so great if you need to have absolute peace and quiet to stay asleep. The staff members are friendly. The rooms are well equipped for longer stays and they are very clean. The valet does a great job of retrieving vehicles quickly, but they can be overwhelmed during the busiest times such as check-in and out. We will stay here again in the future.

Large nice clean room with kitchen and lots of space. Modern bathroom. Good breakfast buffet

Front desk staff was excellent! Included breakfast, wasn't. They served the same thing with sausage, 3 days in a row! 👎I can't eat sausage, and sure a lot of people can't, and especially don't want it every day! Very disappointing! The room seemed clean and bed was comfortable. The pillows were not, but other than that, a pleasant stay. Friendly and accommodating staff at the front desk made this a 4 ⭐ instead of a 3⭐.

Not a great place to stay as far as the property goes. Staff was pleasant. Location is fantastic.

It's was good place, clean, friendly employees, reasonable price, excellent service and a great breakfast too. Its near downtown Austin so just walked on foot. Near train station too

This was my 3rd stay and I would highly recommend the property. The rooms are very spacious & well appointed. The front desk staff was extremely polite & professional.

Going on day 3 of no responses from the hotel regarding room charges. I don't know if that is a typical wait time for such things but it does feel like my issue is not being addressed. The hotel was nice, clean and close to things that interest me. I'd rate higher but I've been on hold for days waiting on someone to contact me after multiple calls and emails to the staff. Even an email saying "we are working on it" would make a difference.