One of the best hotels I have stayed. Rooms are great! Clean and modern. Front Desk is super friendly and helpful. The bar and restaurant staff is fast and nice. Food is good. Breakfast is too expensive for what it is but not bad. Pool is awesome.

One of my best hotel experiences in all my travels. Room was awesome. The whole hotel was always clean. The customer service was number 1. The location could not be much better. I just booked another stay there in about 2 weeks.

Great hotel with friendly staff, comfy and clean room and great facilities. We spent three nights there and really enjoyed our stay. The room was clean and specious with views to the Zoo. The facilities were amazing with access to a nice and equipped gym, large swimming pool, sauna and spa. The hotel was always smelling of a nice perfume which makes it even more enjoyable. I recommend it.

Very nice hotel, I have been here thrice now. Twice for conferences and once with my wife and daughter now. This is really what you expect from a first class Hotel. The superior rooms have a very good size, the bathrooms are clean and well kept. Breakfast is good. The spa area is nice, the pool has a reasonable size. I cannot say anything about the sauna because it is a mixed, nude sauna and thus I did not go there, but if it is as well kept as the rest of the spa, it is probably first class. The hotel bar 'BLENDED' is good, they offer a variety of cocktails, long drinks and other drinks. They also have a nice variety of alcohol free cocktails. The food they are offering is beyond bar snacks, they prepare really nice dishes for decent prices. The overall look of the hotel is marvelous. If you like mid-century modern design you will love the interior of the lobby, bar, hallways etc., anyhow, they could have integrated this theme more consistently if they had extended it to the rooms as well. I cannot find any reason to not fully recommend this place.

Hotel exceeded expectations. Good location, next to Berlin zoo. Bus stop in 200 m, but metro and trains just 10 min walk. Near few shopping malls. We arrive around 10 in the morning and room was already ready for us. Room spacious, windows was on zoo side, but unfortunately I haven't heard any animal sounds. 😕😀 Everything is clean. Breakfast very good, many meals and drinks. I haven't seen alcohol on breakfast, but maybe possible to order. If you want to dinner, make an appointment, as we didn't did that, we was unable to eat in the restaurant. Personnel was very polite and helpful. You need to book spa and pool, as well as gym visits. Works from 14 to 20. For one hour, strange that when you book pool, sauna is not included, you need separate booking. I liked that entrance to spa is available by separate lift. No need to go to 1 floor to go to spa. Just take sepate lift in the end of corridor and go to spa without other people. We departed very early in the morning and asked to prepare for us breakfast. Personnel asked if any allergens and preferences. Gave us breakfast boxes with sandwiches, juice, apple and yoghurt. Was very good.

Gutes Hotel in der Nähe vom Zoo. Die Zimmer sind sehr geräumig und sauber. Im Bad waren an der Dusche leichte Ablagerungen die man hätte besser reinigen können. Leider ist der Service für ein Hotel dieser Kategorie meinen Geschmack nach etwas zu langsam. Beim Check in musste ich ewig warten und aktiv auf die Mitarbeiter zugehen, die Bar lies uns mehrfach länger warten und das Frühstückspersonal wirkte auf mich als würde der Job keinen besonderen Spaß machen. Ein freundliches Lächeln hätte sicherlich gut getan. Dennoch würde ich das Haus weiterempfehlen. Die Lage ist super.

Me and my family have stayed there this summer. There is nothing negative that I could say about this hotel. Nice clean rooms nice clean hotel very polite staff. There is a smell of sewage just outside of hotel, but it’s not hotels problem that’s an issue of the city that has many places smelling like that. I strongly recommend this hotel.

Nice hotel. Location perfect. Personnel is mostly super friendly, really great. Not a big fan of the cold modern look of the rooms but it feels ok, the common areas however are very nice. The gym, however, even for a hotel gym, is insufficient. Apart from a few cardio machines, there are only 3 weird Technogym band machines; But to be fair, whoever trains often a can find a way to use them. But there are no weights over 10kg, which isn’t acceptable. @Pullman whoever sold you your gym got good money out of you, now please splash out for up to 20/30kg weights 😉 That said, the spa and pool areas are unusually large for a hotel of this category, and are very nice.

The Good: The staff was amazing, every questions or issue you have will be taken seriously. When we ran in to a issue with our room (there were some plumbing noises) we were offered free drinks at the bar and a change with no hassle. The room itself was spacious, and the bar have some pretty solid cocktails. Hotel itself is at a good location, easy access to the design district, restaurants and bus access to city center. The Bad: Some of the house cleaning staff was not fluent in English (which is not really bad considering this is Germany and they have no obligation to know English). The Ugly: Honestly no complaints In conclusion: Great place to stay!

Location is ideal. Staff was good, except a few bad apples. The food was served cold on a few occasions. Housekeeping did well but didn’t change the sheets as asked and didn’t replace cups as asked. Menu seems limited. But the overall hotel is great: beautiful rooms, nice atmosphere. A good place to be just watch out for some of the rude staff. For the most part staff was friendly though.

Perfectly located with nice rooftops bars and restaurants nearby, the huge "german champs elysées" Kurfürstendamm. Staff was professionnal ready to help for anything, smiling and friendly. The premisces were high standards Room was spotless, beds so comfortable. Perfect

As someone who spends a lot of time traveling, I understand how hotels work. And when you book a Pullman/Accor hotels you expect a certain standard or at least a reasonable level of customer service. As much I loved the location and the hotel, it was disappointing how short circuited the (a few) staff when asked for assistance. I was charged an additional authorization amount the day I checked out and their answer to that was "we don't know the system does it". It was crazier that the staff were annoyed at me for asking for clarification on the subject. For those interested to know, there are a lot better hotels closer to the shopping area than this hotel that you can book into, unless you want to be profiled.

Meh... Where should I start? Rooms: ours was very cramped. Definately not for three persons as advertised, not even for two! The bed sleeps like a pull out bed, and the pullout bed does not really have a set place, so you either have to push it around to move around the room or play floor is lava and jump from one area to the next. Not possible at night with the lights off, you can bang in something or fall on your face which I did :(. Two pillows, one very hard and one loosely filled with no stability, both extremes, nothing in the middle. Bathroom does not fit two people at the same time, so if one wants to do the makeup the other must do the hair in the entry way, which is also very cramped and the person in the entry way could get hit with the bathroom room if the person in the bathroom does not know there is someone standing in that cramped space. The room is great for one person, who will stay for maximum 2 nights since the closet is very small. The hotel nicely requested more money for a bigger room if we would like, as if we should pay more to stay in this dungeon. Facilities: the pool is not heated Maximum 20 degrees, and the sauna is maximum 60 degrees, so you could probably use the pool as a cooling pool after using the luke warm sauna. Breakfast is ok, juices are not fresh but concentrated, coffee is just ok. My son ordered pancakes, just two on a plate, no garnish, nothing. The whole thing is just mediocre at best. It could very much be however that we just left a 5 star hotel and came here, then you notice the small and big details. It still feels like a big 3 star city hotel at best. Btw, parking is 35 euros a day for hotel guests, and the walls and columns attest to how narrow the driveway and parking spots are. Our car got scratched like many other that left some paint on the columns... A little bit of art work... One positive: the location ...

The rooms are very good,the staff are very efficient and the food and drinks are really nice and not over priced, I would definitely recommend , location is great zoo across the road and the Aquarium,

This is a very nice place, great location easy to access the train to go to airport. There are shops around and a few good dining places. The rooms are nice and very clean, I checked in at about 8 PM and I was given a free a upgrade to a premium suite. The suite had a large bed, a large double sofa bed, desk and study lamp, Large TV, a very specious bathroom, and two toilets. There was also a small kitchen with fridge. A safe and a large wardrobe. The hotel has swimming pool and massage service which is free the first 15 min. The breakfast was having lots of options and €30 per person. The only downside was the communication with the service team and the reception. They block €100 for check out which returns in 48 hours. I was blocked an extra €250 for the premium suite but no one told me about it and although it was returned a few days after check out, not being able to communicate about that was not pleasant, specially that they don't pick up phones at the reception. The food menu of the hotel was nice, a bit pricy as you expect but very very limited options. You can get it by scanning some barcode on the TV, but would have been nice to have that barcode in the room as I had to call the reception to find out about it.

Nice hotel, rooms are very comfortable and super quiet. Had a very restful night. 4 stars because except news they have NO english channels on TV, everything is in German. I mean seriously, its 2023 how can you not offer more channel or enable the TV to change language?!

This was a wonderful long weekend getaway birtday trip for my wife, the hotel staff went above and beyond making sure her stay was good. The hotel itself is very clean and modern, well located and our room was simply great. We will most definately be returning to The Pullman on our next trip to Berlin.

My recommendation is to never stay at a Pullman. I've stayed here, and the Stuttgart Pullman and never gotten anything resembling decent customer service. The hotels are OK, but the staff will not put in any effort and they seem incapable of simple things that other hotels will do. Probably not a deal breaker for vacation travel but if you are on business and have specific needs for how the bill should look or when you need to check in/out forget about it - they are incredibly inflexible and difficult to deal with. Also, for some reason check in/out always takes like half an hour, so factor that inconvenience into your decision to stay.

Rooms are good. Service is good too and breakfast is sizeable but overpriced. TV Channels are too few, no CNN, Sports Channels, Movie Channels. I have asked for a Plate with fork, knife and spoon which has not been delivered. Room service menu is too repetitive and very limited. In spite of the small drawbacks, hotel is very good and well located and staff is courteous. Adam at Reception and Katrina, Guest Relations need a special mention as they are always helpful with a smiling face.

This is just a business hotel with a posh lobby/bar. The rooms are barren and lifeless, that of a corporate business hotel. Staff were nice and accommodating but my arrival services fell short. Breakfast buffet is 32€ and it’s just laughably expensive. For that price I expect the highest quality buffet and fresh juices not concentrate. Pullman is a basic stay at best. Nothing bad but nothing inherently special either.

Nice hotel near Zoologischer Garten. Excellent and very friendly service, clean and nice rooms. The bed was comfortable. I loved having two different types of pillows. Bathroom was modern, stylish and big enough. The room had a very good air con. The spa area is the cherry on top. A bit unnecessary that they changed the towels every day, even though we did not put them on the floor (and they had a card that stated that rule for ecological concerns). All in all, can recommend this hotel for your stay in Berlin, especially if you don't mind walking and traveling by public transport (bus and train stations within easy walking distance).

Pullman is definitely one of my favorite hotels ins Berlin. It is perfectly located just beside the zoo. The staff is great, lobby, restaurant and bar as well. Breakfast is exceptional!!! I love their buffet with fresh fruit, curd and müsli!!! The only thing I criticize is that the rooms look old fashioned with the light brown carpet and the brown furniture. Also, the USB-ports at the bed side aren’t functioning either. But anyway - just a detail. Will definitely come back!!

The hotel has a very good service and quality, the rooms and bathroom are very good, the room space is good too, there is no noise of the street, the service was good as well. The buffet breakfast is good and very complete. The internet is the only thing that I will improve in the access.

Really cool Nice clean Spacious rooms Absolutely perfect breakfast Great location, easy to move and get the work done! Public transportation and shops are nearby The staff was really courteous. Would definitely stay there again

I regret not being able to give a higher overall rating. Despite the wonderful attitude and willingness of the staff, my stay was one to quickly forget. I used the online check-in and indicated that I would be arriving around 1PM. For sure, I know that the check-in is from 3PM onwards and I accept that. I could leave my luggage behind and returned at 3.30PM. My room was not ready yet and "there was nothing they could do about it". By indicating my arrival time, I was hoping for the hotel to anticipate on that and have my room ready by 3PM. After all, I stayed for one night and needed to get ready for a small event at 4PM in the proximity. Unfortunately, I only could arrange a check-in into my room after escalating the problem to the Guest Relations Manager: a young talented lady who is an absolute star. After consulting with the cleaning team, the outlook was that I needed to wait another 40 minutes. After the Guest Manager's intervention, I was able to enter my room at 3:50 PM. I also got offered some delicacies for the inconvenience. However, I missed my event, which is highly regrettable. The reason given for the late availability was that the cleaning crew, due to unforeseen circumstances. Despite the fact I very much sympathize with the crew having to work under higher pressure, I do not agree that this should be a problem of the guests. Hire extra cleaners for the day! So after a exhausting day, I arrived back at the hotel at 23:30. About 20 minutes later, the fire alarm went off and the hotel needed to be evacuated. The evacuation alarm works well. Instructions were given through a loud intercom system. However, when walking down the stairs from the 3rd floor, I noticed disoriented guests on the 2nd floor, who didn't have a clue where to go to. Of course people are disrupted in their sleep and possibly disoriented. Surprisingly, I didn't see any staff guiding guests to the emergency exits. In fact, I was helping out some people by letting them follow me. In the end, it was nothing serious, but it was sad to see families with crying children to be on the streets. Did we get any personal apologies or any compensation for the inconvenience? No. It was like this incident never happened. The room was great. It was very clean and I had a nice view on the streets, where I could see the fire brigade still being present for a while. The bed was very comfortable with great pillows. The bar serves great coffee. The reception staff is wonderful and the guys at the bar are very friendly. I didn't have time to check out the spa or gym this time. The location is good. It is one of the reasons I chose for this hotel. The Zoo is very close, the Tiergarten Park is just a few meters away. Close to the Breitzscheidplatz and Bikini Shopping Mall, which is also close to the S-Bahn and U-Bahn station. Bus stops to city center very close to the hotel, as are several restaurants. Price/quality ratio was despite the favorable rate I paid, not okay this time, due to the many inconveniences. Compared to 4 years ago, I see the same great standard back in many things. Only the small mishaps during my stay haven't changed. Of course, the reception staff can't really help unforeseen events, but in the end, I review my experience at that moment. What I also didn't like, despite many hotels doing the same, was the mandatory authorization of a certain amount on my credit card as a "Kaution". Bring it like that, it sounds that the hotel doesn't really trust their guests. Do some guests actually run away from breakfast without paying? Are people trashing their rooms that badly that Kaution is needed? I've been member of the Accor program for 15 years but haven't come across any other hotel in the chain who is really insisting on a deposit. A 5% City Tax is being held from this deposit, but that is fine. I hope in general, my stay will be more pleasant next time.

The hotel was lovely, the Deluxe room was spacious. The reception was smooth and everyone was nice. The spa area was beautiful , no weird smells.

I spend 2 horrible nights in December 2023. The room was really cold because there is no heating system in room. When you enter your room for the first time, you can think you have just entered in to a freezer. There is only air-conditioner which is very loudly working. So you have to select: or you will try to sleep in -10 degrees or sleep with noise. The breakfast was also very poor. They never refreshed the cheese plate. In 9th floor corridor, there was a bad smell because of mold. In bathroom there were leeking pipes and the wall was swollen due to water leakage. And the worst thing: when you check in, they ask 100€ for mini bar which is not written any where in the Accor app. When you leave the hotel, they charge you for the city taxes at the last moment. When you ask for written information from the staff, they can never give you an answer. This was my first and last accomadation in this place. I never recommend this place. There are much better places to stay at these prices. Stay away from this place to avoid being subjected to constant costs!

My recent stay at the Pullman hotel in Berlin was quite disappointing. Upon arrival, I had to wait at reception for an unusually long 10 minutes as the receptionist was on the phone and left her position. The room itself was far from satisfactory – dirty shower with moss, tiles covered in grime, and a sticky, unkempt hairdryer. Even after ordering room service, I encountered additional issues with the added service fee and a staff member asking for a tip. Moreover, the promised hospitality was not delivered. The room was extremely cold, and the AC heater proved ineffective. This experience was akin to a nightmare, and I sincerely hope that others won't have to endure such a subpar stay. I recommend improvements in customer service responsiveness, room cleanliness, and addressing the heating issues to enhance the overall guest experience.

This was my first stay at this property, and I was quite pleased with what it had to offer. The location is very good, near the zoo and the shopping district of Berlin. The quality of the towels, bedding, and the bed made for a restful comfortable stay. So too was the case with the service. The entire staff was helpful and eager to solve any problems or answer any questions I had. The breakfast buffet was great, with a wide range of hot and cold items. This is an excellent property and is worthy of a return stay when I'm in Berlin again.

Excellent choice overall, very high quality of hospitality. Most outstanding are the pool, sauna and gym area, which are among the nicest I’ve seen in German business hotels. Rooms are very well kept and tastefully designed. Amenities include Nespresso machine, water, bathrobe and slippers as expected. Lobby features a really nice bar. Location is also really good for a run around Tiergarten. Thanks to the Pullman team, everybody was very helpful, professional and friendly.

Location is excellent, Mitte is a much nicer district of Berlin. Very convenient for visiting the zoo. Restaurant food was good, as we're the drinks. Staff are by far the stand out feature of this hotel, very friendly and helpful. Only 3 stars because our room wasn't the best, very noisy air conditioning, uncomfortable bed with noisy linen led to very poor sleep.

Nice 4* hotel, beautiful lobby design, below average breakfast but also very cheap, some very nice helpful staff but also others quite rude. The location and price are super good, but otherwise it’s not a hotel to recommend

I have been very impressed with the service at this hotel and I would like to mention how exceptional one particular staff member was to our specific needs. We left some valuables in the bathroom and only realised when we were on the other side of Berlin, we called the hotel and Mr Makowski answered and collected the valuables and kept them in the reception safe for us to collect on our return, we are very thankful to Mr Makowski and recommend this hotel to anyone looking to stay in Berlin :))

Very nice hotel. Well designed, fabulous light concept, very high hygiene standards and precautions. Spacious room. Great amenities. Very friendly and welcoming staff. Breakfast well balanced and individually served. Will be back soon.

I had a wonderful experience during my stay at Pullman Berlin, I would probably have left four stars, however I will award one extra star solely for the service of Albert, the night manager, who went above and beyond to ensure my holiday was pleasant and comprehensively catered to. He is a credit to the company!

Pullman is very nice place to be. Room is very confortable, breakfast is awesome. Closed to memorial church place where large choice of shopping and restaurants. Two steps for City bus or Subway. I recommand this for visiting Berlin, great capital of Germany.

Nice clean rooms. Nice service. Unfortunaly the spa was fully booked our entire stay.

Good service, clean, location good, but the area is not that interesting and you'll mostly have to use public transport to get to the main sights of Berlin.

Wow! What a brilliant hotel. Great staff, great rooms and a great location close to the zoo and aquarium. Most of what you will find in a 5* you will find here too minus maybe a concierge and certain amenities however the reception staff will assist with things a concierge might offer and they will do so without hesitation or attitude. Highly recommended. The decor is wonderful too. I will go again if ever in Berlin.

Make sure to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any resort. They compare hundreds of booking websites and typically will have rates a lot cheaper than others! Thank me later on! This resort is one of my favorites in this area. I've been staying here for years. If you decide to stay here you won't be disappointed. One of my best hotel experiences in all my travels. Room was awesome. The whole hotel was always clean. The customer service was number 1. The location could not be much better. I just booked another stay there in about 2 weeks.

The look and feel of the hotel and Spa is absolutely worth the price. Overall service was absolute unsatisfying. Long waiting times for check-in and hotel bar as well as missing reachability via phone (not even from hotel room) - not acceptable. Not even speaking about special request, which could not be handled at all. Looking straight at customer experience - price per night is absolutely not reasonable. General position from hotel on this complaint pending.

The food and service at the bar mediocre and the prices sky high for no reason at all, they offer precooked almost burnt meat in the burgers, we left the place hungry and disappointed, stay away. Our stay was good but nothing special for the price we paid. The only positive is the location and cleanliness of the rooms (though the maids completely ignore the do not disturb signs on the doors early in the morning!). Check in and check out really slow and staff at these counters rather ignorant and inexperienced. At the morning buffet, staff is always in a hurry to finish up and send clients away, the eggs and yoghurt counters were nice, wasn’t that impressed though by the quality of other offerings, the standard one finds at a 5 star German hotel. All in all I would stay there again only for the location and new building as I hate older buildings that smell of dust and humid from old carpets :)

Absolutely loved staying here. Hotel is amazing, the bar is beautiful! Drinks were great, service was amazing (shoutout to Jans). Breakfast was also great, so many options and very tasty. The spa is a must, we loved going down and chilling out after a long day of sight seeing before heading out for dinner. Will definitely be booking again if we find ourselves back in Berlin (which I hope we do!)

Decent enough and I have nothing to complain. However, compare to other Pullman Hotels in other countries, this one didn't meet my expectations, especially the bathroom. Location is good.

Rooms are very comfy, breakfast is great with huge variety of products, breakfast staff very polite and efficient to attend guests, superb SPA with pool. The only BIG downside is the reception which is understaffed (max 3 check-in desks attended out of 6). It is not acceptable for a 5* hotel to have a guest calling from the room the reception 3 times in 15min and nobody to pick-up. Obviously it's not the receptionists' fault that they are overwhelmed all the time due to lack of staff during the marathon week-end when the hotel is fully booked and the hotel manager must fix this.

Nice hotel with a very eye-pleasing lobby and quite nice large rooms. However, the general service leaves a lot to be desired. During our 2-nights stay housekeeping knocked on our doors 4 times to clean it. Don't you have some kind of screening system to know if a guest is in the room? I hate having to open the door just to let someone know that I am still in the room. Secondly, there was a HUGE line upon checking out and only one person worked the desk on a Sunday (!). I know there's a possibility of a fast check-out by leaving your card key in a box, but we did not have enough cash to pay for the parking, and the machine does not accept credit cards, so we had to settle that at the reception which took us about 20 minutes. Plus the driveway at the parking lot is so narrow, you may have difficulty getting in if you drive a bigger car. Overall, for a 5-star hotel, you might do better.

It was an amazing experience. Rooms are big enough and modern. Whole vibe is really good. But they didnt had enough staff working because when we tried calling room service or front desk twice although it was just 2200. Other than that it was vwry pleasant experience and would do it again.

This hotel is an experience. It all starts when you enter through the artistic entrance and then are welcomed by excellent staff. We were very early so the room was not ready. But we gave our number and we’re called when our room was ready. (And still way before checking in time). Room was spacious and very clean. I really liked the rain shower. :-). In the morning we had breakfast and also here we were greater by a very friendly host. Service here was also above expectations. We gladly will return next time we are in Berlin.

Absolutely amazing stay in room 835, which had a really lovely view. Room was spacious and spotless. Large and super comfy bed which meant the best nights sleep! Blackout curtains. Complimentary bottle of water, daily. Room had everything you could want. Very friendly staff. Luggage room. Excellent location, close to the zoo and train station, which made it very easy to explore the city. Highly recommended. Thank you!

Rooms / beds are good and spacious. But very dirty shower, stuffed with hair. And some nights we had good, but some nights really bad service at the bar. We came with teenagers, but in entire big hotel no entertainment like billiards, darts or soccertable…

Not quite the best location, you are a 40 minute walk from the Brandenburg gate. Although you are 10 minutes from a good S/U bahn railway that connects you to here, there and everywhere you need in the city. Check in was quick for us, we had online checked in, recommended. Room was nice and comfortable, although felt a little sterile in the fittings and fixtures. Still recommended.

Truly wonderful hotel, spacious, great staff, very good breakfast. I love the swimming pool and gym. The rooms are great too. Everywhere there is an eye for detail. Many little things are just done right and add to this quality feel.

I recently stayed at Pullman Berlin and it was a very good experience. The rooms were comfortable, spacious, and quiet, which made for a peaceful stay. The staff were also very helpful and accommodating, which added to the overall pleasant experience. I would recommend this hotel for those looking for a comfortable and relaxing stay in Berlin.