1/5 Sylva V. 7 months ago on Google
I
must
say
that
my
experience
was
nothing
short
of
a
nightmare.
This
was
my
third
visit
to
the
hotel,
and
I
can
confidently
say
that
it
will
be
my
last.
Upon
checking
into
my
room,
which
was
Room
548,
I
encountered
a
situation
that
left
me
baffled
and
deeply
concerned
for
my
privacy.
As
I
entered
the
room
and
prepared
to
take
a
shower,
another
guest
somehow
gained
access
to
my
room
using
their
key
card.
Similar
situation
happened
to
us
during
our
previous
stay,
but
the
roles
were
reversed
-
we
walked
into
somebody
else's
room.
Needless
to
say,
my
trust
in
this
hotel
has
been
completely
shattered.
To
make
matters
worse,
the
housekeeping
standards
were
abysmal.
One
of
the
beds
in
my
room
had
clearly
not
been
changed,
and
when
I
brought
this
issue
to
the
attention
of
the
hotel
staff,
their
solution
was
nothing
short
of
absurd.
Instead
of
rectifying
the
problem
themselves,
they
simply
left
clean
sheets
on
the
bed
and
expected
me
to
change
the
bedding
on
my
own.
It's
as
if
they
wanted
me
to
provide
my
own
room
service
and
turn
my
stay
into
a
DIY
hotel
experience.
What's
even
more
appalling
is
that
we
paid
over
200
EUR
per
night
for
our
stay,
expecting
a
certain
level
of
service
and
comfort.
However,
what
we
received
was
far
from
acceptable.
Frustratingly,
when
we
reported
these
issues
to
the
reception,
they
promised
to
"investigate"
the
matter.
Regrettably,
their
commitment
to
addressing
these
serious
concerns
seemed
more
like
an
empty
promise,
as
we
received
no
follow-up
or
resolution
from
the
hotel
staff.
In
conclusion,
my
recent
stay
here
was
a
disastrous
experience
that
has
left
me
deeply
dissatisfied
and
concerned
about
the
quality
of
service
and
security
at
this
establishment.
I
will
not
be
returning
to
this
hotel
in
the
future,
and
I
strongly
advise
others
to
exercise
caution
before
booking
a
stay
here.
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