Consistently the WORST customer service experience in New England. 1. Exceptionally slow and reluctant service, especially when you're unfortunate enough to get "that woman" that everyone else has mentioned. Your sandwich will be cold again by the time you get it. 2. They ask for your whole order at once, even though they will invariably forget and have to ask you again. 3. Extremely careless and haphazard sandwiches are produced here. If you want half of your ingredients in the bag rather than between the bread, this is the place for you. 4. The staff are rude and all seem to hate eachother. One will prepare your messy sandwich, then begrudgingly tell the guy taking payment what it is, while exchanging dirty looks. There's no teamwork here. 5. The tables are always messy. If you are the manager or franchise owner, you need to address all of this. There's no reason a subway should have such negative feedback. This branch is an embarrassment.

Most of the negative reviews stem from a refusal to let customer service people be people. The employees show more humanity than at a lot of places; if you want to be served with an unquestioning smile, this isn't the place for you. Good service, enjoyable conversation (imagine that), standard Subway food.

I have a very bad experience with this subway. A lady employee first in the row when you enter is very very rude. No respect for customers. I was watching her when she was making sandwich for the person just before me. It appeared to me unhygienic. So I wanted that the girl next to her make the sandwich for me. In this attempt I moved a little further. The lady started charging me that I cut through the line with raised voice. I told her that I didn’t cut through, and just wanted a veggie sandwich. But she didn’t stop there and tried to draw me in argument which I avoided and left the place. This is the responsibility of the store manager to watch how the customers are treated by employees. I will never go to this place again.

The Boston subway is a little crazy to get through. It’s the first place that has multiple green lines 🤔 hmm...get your ticket 🎫 at the kiosk and head down to one of the multiple levels of subway 🚇 systems. Just make sure to identify what side of the tracks you need to be on!

Not sure, maybe it was evening and they were tired? Not very friendly - talked in their language and then kept pushing you to buy what you didn't want. Subway is a healthier alternative to fast food but if you ask for just a sub and that's that - you shouldn't push for the chips and soda if the customer doesn't want it.....

I've worked at Subway since I was old enough to have a job. I have been to other subway restaurants in the Boston area and this one is by far the worst I've ever seen. Bread is stale, veggie patties are served after heating for 15 seconds which is NOT enough for a foot long, and the sandwiches were made outstandingly messy. Staff is rude and have very little understanding of how to put together a sandwich given the proper formula. This spot needs serious help, I will not be returning.

Please do not go here. They only had one lady who worked there during the very busy lunch time. And if that was not enough, the lady is RUDE and so SLOW. It took me like half an hour just to put my order in and even when I ask questions, she barely answers. And by the way, the ingredients are not fresh and the seating is not clean

The one on Chelmsford street in Lowell is the best and the new garlic glaze they can put it on any sandwich, it's really good especially toasted on Italian herb and cheese bread..yum!