1/5 Virain K. 10 months ago on Google
I
am
writing
to
express
my
disappointment
and
frustration
regarding
my
recent
experience.
I
ordered
a
hashbrown
burger
which
most
of
the
time
i
order
and
prefer,
but
to
my
surprise,
I
was
charged
for
a
beyond
meat
burger
without
any
prior
notification
or
explanation.
This
unexpected
charge
not
only
caught
me
off
guard
but
also
resulted
in
an
inflated
price
that
was
significantly
higher
than
what
I
had
anticipated.
As
far
as
I
remember
staff
name
was
Kuldeep.
As
a
customer,
I
believe
it
is
essential
to
be
informed
about
any
substitutions
or
changes
to
an
order
that
may
affect
its
price.
Unfortunately,
this
was
not
the
case
during
my
visit.
I
feel
that
AnW
failed
to
communicate
this
substitution
policy
effectively,
leading
to
a
situation
where
I
was
unwittingly
charged
for
a
more
expensive
item.
Additionally,
the
overpricing
of
the
beyond
meat
option
further
added
to
my
dissatisfaction.
While
I
understand
that
alternative
meat
options
may
incur
additional
costs,
the
price
I
was
charged
seemed
disproportionately
high,
especially
considering
the
lack
of
transparency
and
communication
regarding
the
substitution.
As
a
loyal
customer,
I
have
always
appreciated
the
quality
of
the
food
and
service
provided
by
AnW
Restaurant.
However,
this
recent
incident
has
left
me
feeling
disappointed
and
questioning
the
integrity
of
your
pricing
practices.
I
believe
that
customers
should
be
fully
informed
about
any
changes
in
their
orders
and
be
given
the
choice
to
accept
or
decline
these
modifications
based
on
accurate
pricing
information.
I
sincerely
hope
that
AnW
Restaurant
takes
this
feedback
seriously
and
considers
implementing
measures
to
ensure
that
such
situations
do
not
occur
in
the
future.
Transparency
and
clear
communication
are
vital
aspects
of
providing
a
positive
dining
experience
for
your
customers,
and
I
believe
that
addressing
this
issue
will
contribute
to
the
overall
satisfaction
and
loyalty
of
your
patrons.
Thank
you
for
your
attention
to
this
matter,
and
I
hope
to
see
improvements
in
your
restaurant's
policies
and
practices.
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