A&W Canada image

A&W Canada

Restaurant Fast food restaurant Breakfast restaurant Hamburger restaurant American restaurant Chicken restaurant Canadian restaurant

Fast-food outlet serving up namesake root beer, plus burgers, chicken & fries. People often mention customers, experience,


Address

Metropolis at Metrotown, Food Court, 4820 Kingsway, Burnaby, BC V5H 4P1, Canada

Website

web.aw.ca

Contact

+1 604-430-2336

Price rating

$ $$$

Rating on Google Maps

3.30 (201 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 AM to 9 PM
  • Sunday: 8 AM to 7 PM
  • Monday: 8 AM to 9 PM
  • Tuesday: 8 AM to 9 PM
  • Wednesday: 8 AM to 9 PM
  • Thursday: 8 AM to 9 PM
  • Friday: 8 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: customers (6) experience (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jassu G. 6 months ago on Google
    such a un professional behaviour towards new employees I got trained for first half and were using words keesi krvadanve ehdi mhina holende to their other team leaders . Is this environment AW gave to their new ones. How can I go to work into such toxic environment. I did one sick call and they were saying what should we do you have to come and than cancel all my shifts and gave me termination without even talking or consulting to me aa jedi lgiya ne pehla tusi v etho hi shurwaat kri aa don’t forget that rabb sb dekhda best wishes to you sply their manager KULDEEP don’t know how to talk. Punjabi ch lge hunde
    3 people found this review helpful 👍

  • 1/5 Jonah V. 8 months ago on Google
    Waited 20 mins dropped my food in front of me and my replacement didn’t include part of the meal I paid for lol. Just choose some other food stall better idea
    2 people found this review helpful 👍

  • 1/5 Dave K. 11 months ago on Google
    Extremely poor and slow service. Granted it’s a Saturday morning, but you need to invest in hiring additional staff to deal with the bottleneck of customers wanting breakfast before mall opening. It took me just over 20 minutes to receive ONE “All Canadian Special”! That’s not right. And unfortunately there was nothing special about this as the whole experience left me with a bitter aftertaste. The other customers were getting irritated by the slowness and 2 people were returning/exchanging their food, which in fairness I can’t comment on. But let your customers know there’ll be a wait at the time of taking their orders. And I implore management to add to kitchen staff and have another on hand to take orders during busy periods. In the meantime I can’t recommend this location and shall not be returning.
    2 people found this review helpful 👍

  • 5/5 Karen L. 10 months ago on Google
    I had a very good experience, the girl working at front explained me the kids meal well and asked me if my son likes pickles in his chicken. It was busy afternoon still she explained everything calmly. Normally cashiers don’t ask such questions. She served me with a great smile. Overall a good experience.
    1 person found this review helpful 👍

  • 5/5 Boris 5 years ago on Google
    Although slightly pricy, burgers and fires much better than McDonald's. Drinks are all served in frozen mugs, no ice cubes diluting the flavor. Pretty busy during weekdays, wait time could be long.
    1 person found this review helpful 👍

  • 1/5 Virain K. 10 months ago on Google
    I am writing to express my disappointment and frustration regarding my recent experience. I ordered a hashbrown burger which most of the time i order and prefer, but to my surprise, I was charged for a beyond meat burger without any prior notification or explanation. This unexpected charge not only caught me off guard but also resulted in an inflated price that was significantly higher than what I had anticipated. As far as I remember staff name was Kuldeep. As a customer, I believe it is essential to be informed about any substitutions or changes to an order that may affect its price. Unfortunately, this was not the case during my visit. I feel that AnW failed to communicate this substitution policy effectively, leading to a situation where I was unwittingly charged for a more expensive item. Additionally, the overpricing of the beyond meat option further added to my dissatisfaction. While I understand that alternative meat options may incur additional costs, the price I was charged seemed disproportionately high, especially considering the lack of transparency and communication regarding the substitution. As a loyal customer, I have always appreciated the quality of the food and service provided by AnW Restaurant. However, this recent incident has left me feeling disappointed and questioning the integrity of your pricing practices. I believe that customers should be fully informed about any changes in their orders and be given the choice to accept or decline these modifications based on accurate pricing information. I sincerely hope that AnW Restaurant takes this feedback seriously and considers implementing measures to ensure that such situations do not occur in the future. Transparency and clear communication are vital aspects of providing a positive dining experience for your customers, and I believe that addressing this issue will contribute to the overall satisfaction and loyalty of your patrons. Thank you for your attention to this matter, and I hope to see improvements in your restaurant's policies and practices.
    1 person found this review helpful 👍

  • 1/5 N N. 4 months ago on Google
    Very poor customer service! Had to wait for like 10 minutes just to order, there was only one guy at front trying to manage. A girl named 'Sukhpreet' took my order and she does not even know how to greet somone, she looked more of an uneducated person talking so rude while taking my order. Never coming back here again!

  • 1/5 Khushi S. 4 months ago on Google
    I had a very bad experience because the workers are really very rude. They don’t know how to behave with customers. They are looking like uneducated.


Call +1 604-430-2336 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Coffee
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout

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