This clinic used to be absolutely wonderful as the system was very easy to book a walk in and the doctors were only up to 15 minutes late for appointments. Now, the doctors are 45+ minutes late for walk in appointments. If you ask for an update on your appointment while waiting nearly an hour at the clinic, one of the ladies at the front desk is so rude to your request.

Sometimes you really need help right away so walk-in clinics are helpful. I really needed a doctor to look at my child in person so I booked an in-person walk-in appointment at this clinic. The front desk called me later and told me that the appointment would be on the phone first, then the doctor will decide if he wants to see the patient. So I picked up my child from the daycare early and dragged him to outside the clinic (NOT EASY), only was told by the doctor that he was informed it was only a phone appointment. And if I need a doctor to look at my child, I have to make another appointment on a different date. I was right there outside of the clinic with my child, with a valid IN-PERSON appointment, and the doctor still wouldn’t see my child no matter what. That’s really upsetting.

TL;DR very recognizable mono symptoms were dismissed and lack of communication would have endangered me and people around me had bloodwork clinic not sent my results to me directly Booked a walk-in appointment due to mono symptoms. Was told over phone that my appointment would start over phone to assess whether it was safe for me to be seen in-person, then I could come in if it seemed unlikely that I had Covid. Fair enough, mono symptoms have some overlap with Covid symptoms. I was left waiting in the sleet for over an hour after my appointment time (annoying, but appointments get delayed for emergencies so I understand), only to be told that, despite having a negative Covid test, I would not be seen in-person. Over the phone, the doctor was dismissive of my non-Covid-like symptoms and did not believe I was likely to have mono. I explained my most concerning symptom, acute internal pain on the left side of my body (consistent with mono-related spleen inflammation), and was told that it was probably just muscle aches. The duration of my symptoms (my extreme fatigue had lasted for almost two weeks by that point) was also dismissed. After much negotiation, I managed to get the doctor to agree to send me for bloodwork. I was sent to a clinic that did not accept walk-ins. By then, I was in so much pain and so frustrated that I broke down a bit. The nurse at that clinic very kindly helped me to find another bloodwork clinic in Vancouver that could take me and put me on a bus. At the next clinic, I noticed that the doctor from Kensington had requested I be tested for a thyroid condition. At no point during the phone call did he mention any concerns about thyroid function to me. After the bloodwork was complete, I was told to make another appointment with the same doctor to discuss the results. The earliest appointment was several weeks later. Fortunately, the second bloodwork clinic also sent me my results directly, which, lo and behold, showed I had contracted mononucleosis. Had the bloodwork clinic not done so, I would not have found out for several weeks. In addition, I would not have known that the pain I was experiencing, was, in fact, caused by a swollen spleen. The doctor's dismissal of my concerns and the long delay in discussing test results was not only irritating, but was irresponsible and outright dangerous to me and the people I am in contact with. I had a highly transmissible and potentially serious disease with symptoms that should have been easily recognizable and indicated an immediate danger to my health. I understand the reasons for the delay in my initial appointment and even for being refused in-person after being told that I would likely be admitted, but the dismissal of serious symptoms, failure to communicate the doctor's concerns (if he had mentioned the thyroid thing, I could have explained my medical history in that respect), and failure to effectively communicate test results were inexcusable. I don't know how much of my experience was due to the clinic's practices and how much came down to the specific doctor I spoke to, but these issues need to be resolved for effective patient care. I don't like to think about what may have happened if the bloodwork lab hadn't contacted me, because I would not have been properly managing my symptoms if I had followed this clinic's advice, and I also would not have taken proper precautions to protect the people I'm in contact with. I've been sick for over two months now, so I would have had revisited a doctor by this point for what should have been a simple case.

The doctors are fine but the administration is ineffective, inefficient and unknowledgeable. I received an email with referrals and a requisition order. In order to download the forms, I had to click on a link. It did not work. I was told that a ticket was created to remedy the issue but 3 days later, it still wasn't working. I attended in person but was advised I had to pay $40 for a massage therapy referral but not for a physio referral. I contacted the administration via email but after 3 days, again, crickets. I scoured through the website but did not find any indication of this administration fee. It is frustrating to be given the run around, to have to attend the office in person when a simple phone call or email could resolve the issue. Communication with the patient is key to a smooth, fair, efficient and effective relationship. The one star is for the doctors.

*Edited: (In response to the owner’s reply.) Yes, it is unfortunate that the Dr. And I couldn’t reach each other and was BOTH inconvenienced because of a small missing instruction from the clinic (the “middle-man”) that Dr.s working remotely will only be calling from blocked/No-ID numbers on the website. Also, at the time of booking the phone appointment, had no way of knowing if the Dr. will be calling from Clinic or Remotely? My review was also written and posted BEFORE the call came from the clinic Admin/Manager to resolve the situation. I’m glad they did decide to refund me the booking fee, but this situation could have well been avoided if instructions were given to allow all calls to come through, especially when they know the number I have on file is a cellphone number. The negative experiences experienced still stands. I held off on updating my review till my new phone appointment was done. They got another Dr. working in-clinic to call from the clinic phone, where I can finally discuss my lab results with, and showed they listened to their patients (or “clients”). The clinic won’t contact you to discuss any results unless results show up abnormal or needing more follow-up, so to be able to finally talk with a Dr. to know what’s going on with my health is definitely important. ****Below is original post**** Booked a phone appointment as instructed by their Admin to discuss my lab results. Nowhere on their booking website or in their confirmation emails did they put a Warning/Note/Instruction that we will need to be able to receive No-Caller-ID or blocked numbers, especially since I only have a cellphone and it is the device’s default setting to block no-caller-ID calls. So Dr. Called me twice which only showed up after the call was unanswered and went to voicemail. Now the Dr. thinks I’m some flaky no-show, which isn’t true, and I had to pay $30 out-of-pocket for something that was not explained/noted prior to my phone appointment to be able to book another appointment to discuss my results. This seems all too sneaky like some easy money-grab since if patient’s wellbeing is their priority, shouldn’t successful communication between Dr. and Patient be a thing? Nowhere on their website is this noted and they only tell you you’ll need to be able to receive the No-ID calls after you’ve already missed your appointment time when you bring this up directly to them via email communication, as trying to get a hold of someone on the phone during busy clinic hours is near impossible. I’ve tried calling the clinic directly to rectify this more than once after missing the first Dr.s call, with no one to get a hold of on the line, only slow, email exchanges were able to communicate the problem but at the end it took way too long and now I had to pay $30 out-of-pocket for something that wasn’t my fault to begin with? I usually don’t like to rant or write negative reviews, but them calling me from the clinic phone number to book a phone appointment for discussing results, but not have any note that my phone will need to receive No-ID or blocked calls in order for the Dr to reach me successfully, really makes me feel like they enjoy making money off of people’s confusion.

I had a doctor here write me a prescription over a phone medical appointment . When I hadn’t received it 24 hours later via email, I reached out to the clinic and was was told I must pay $40 before they would send it to me. When I asked why I was being charged for a prescription when I never have had to before it was radio silence. I heard nothing back. I then contacted Doctors of BC, economics division to question why this clinic is charging for prescriptions. I was told that they can’t. Under the Medical service plan of BC, prescriptions, referrals and requisitions are covered. They were quick to respond to that information when I emailed to tell them I was having an investigation opened on them through the Doctors of BC. They refunded my $40 and send the prescription right over. All I can say is be wary and know your rights.

Switched the family doctor I’ve had since I was a child just to get away from this clinic. Horrible communication between reception and doctors. I’m a young, healthy teen, but I can’t even receive care for a sore throat since reception keeps making me jump through hoops. If a doctor says he will call you tomorrow with results, reception will change that by withholding information and making you schedule more appointments. The doctor will set you up for success, so you can know your results and take the correct measures asap, but reception always gets in the way, prolonging my lack of treatment, keeping me sick.

I go here due to proximity and more often then not I'm left feeling like I didn't get much out of the 3 minute appointment. Unfortunately the walk-in Dr. I happen to get more often than not knows what she's doing, but has the tendancy to open the door and walk out the minute she diagnoses the problem and gives you the prescription. After waiting for at least 45 minutes, it would be great if you could have a minute to ask more questions and understand more about the diagnosis. I can't say the staff are really helpful, but I can't imagine it's an easy job to manage so many patients.

The walk in clinic has been a life saver for my family. They are kind, professional and efficient. It is convenient that you can book same day walk in appointments instead of showing up and waiting hours to see someone. Instead each day at 7am they open up appointments that are easy to book online. Huge gratitude to their front end staff and the doctors for keeping their clinic accessible during the pandemic.

My experience was not a good one. The staff who I spoke to treated me like I was at the mercy of their convenience. Their negligence in giving me the correct information delayed my ability to see a doctor. The Clinic advertises video appointments, but they only have 1 doctor who does this. Its mostly not available. The front desk staff were not very forth coming with this information or uninformed. I called a number of walk-in clinics and this one was the only one with availability. I now understand why. If ever there was an argument for an alternative to non-government sponsored health care, the existence of this clinic is a good one. They have no competition and therefore no incentive to treat people needing medical attention with curtesy. We have no options. I cringe at having to relay on these people for my health.

Doctor is very nice and helpful and their booking and check in system is great and safe. Would have given 5 stars if the brunette receptionist was polite and respectful. While I waited i witnessed her being rude to multiple patients including myself, clearly she was frustrated and taking it out on us. Would suggest she be trained for better service.

I seriously was NOT going to give a single star at all...if not for the other people who work in this clinic. This is not a generalization, but it is a REVIEW. This clinic is definitely a go-to if you want a walk-in consultation because their system is organized and if you get an appointment, you can see a doctor at the same day. But NOT all doctors are the same. They don't all CARE about their patients and would dismiss every single concern that they have because...maybe of something in their history. First impressions sometimes never last, but this one definitely will. Dr. Viegas is one of the clinic doctors and he, although is concerned about infection prevention, would definitely care less about your concerns just because some of your non-specific diagnostic records indicate that you are fine. You will try to raise other possible concerns, but hey, according to him, he cannot really order any laboratory exams because you have your GP to do that for you. He will just refer you back to your GP even though your symptoms are already getting worse that's why you went to the walk-in clinic in the first place. He will also ask you inappropriate questions that are not exactly related to your symptoms just because you are always hungry. He will examine you though, but he will tell you that he doesn't feel anything, although you did tell him that something subjective not objective has changed. In the end...it will be pointless and you will wish you just waited in the hospital for hours instead. But that would be another story.

Horrible wait times. they tell you to show up at 2 then the doctor doesn’t show up until 5PM. Doctor Lee is a fantastic doctor and very attentive, but the administration there is AWFUL. We were there for 3 hours, they changed our rooms like 3 times. Other walk-ins who showed up after us were being attended much sooner than us. The only reason we even come here is because of doctor Lee, other than that the clinic is a whole mess. they need to start having more doctors and give accurate wait times, because this is absolutely ridiculous. We weren’t the only people there waiting for hours, so we ended up leaving. This is very frustrating, so many had to leave angry. This is frustrating because we had to leave WORK early and lost hours of our time.

I went this clinic to consult about my menopause symptoms. I talked to Dr. Viegas. I was on time for appointment then waited for 20 min. I only talked to Dr. for 3 min. He was standing as far as he can in the small room. He didn't let me explain about my symptom. Just told me that it is not menopause without any testing. I am suffering mysterious pain and symptoms for 5 years now. I need to reach specialist to solve my health issue. I requested for the blood testing, rejected. I requested for referral for specialist, rejected. I don''t recommend this clinic.

I initially had good reviews for this clinic because I had issues finding an open walk-in clinic when I needed one for a bad lip infection. Very nice first doctor I saw. My lip infection has lasted 6 weeks now and I’ve been there 3 times and my own family doctor 2 times. This last time I made a phone appointment because my lip was almost better but not quite so didn’t want to go into the clinic since it’s a bit of a drive. My appointment was scheduled for 9:40am. I missed the first call at 9:53pm because I was in the bathroom and my partner didn’t hear the phone. My fault. I saved the number they called from and waited and waited. Around 12:45pm I got a call from an unknown number which my phone for some reason doesn’t ring for and it turns out to be the doctor again. She used a different number so now I totally missed my appointment. I dared to drive to the clinic to see if she’s there since I received a call from her there initially, but the receptionist says she was never there and that they are fully booked for the day. All in all a terrible system when the receptionist never picks up calls and expects everyone to book online for everything even when it can be completely unreasonable.

Dr. Lee was very nice and kind and followed up with me. The reception staff were also friendly. I don't see why this clinic has this many bad reviews. Do make an appointment beforehand, if you can. They're busy!

A very good walk-in clinic, supportive staff and a great family doctor, Dr Baldelli

I have been a patient of Dr. Li’s for just about 3 years now. I have had probably the best experience with a medical professional that I’ve ever had. She is knowledgeable and empathetic. I’ve had great success in managing migraine pain and I know with her in my corner my prognosis is excellent. The front staff is awesome, especially Jordan the office manager. Always so accommodating and kind!!!

Dr Pesantez is one of the best and most thorough doctors my boyfriend has seen. We came in and not only were we never rushed but the doctor listened and checked out every scenario possible for his serious health issue. I’m now going to go all the way to this walk in when I need to see a doctor… way better than the one I see!

Accessibility: 10 stars We don’t have a family doctor and this clinic has been our go to with 2 small kids. Booking & wait times: 4.5 stars It’s not perfect. But it is one of the only clinics in the burnaby area with a possibility of same day appointments, a true walk-in clinic. Have never had success with online booking system. If I go in person at 7 and get a slot up to 25, it is usually faster. If I get above 25, even if come home and go back when it is 3 patients before our number, it takes about 60-90 mins wait (May be due to regular appointment starting at around 10 or 10:30 am). Key is to go in early and to get a lower number on the list. Doctors: 4 stars Had to meet a new doctor in our last visit. Can’t diagnose or discuss based on health concerns that we got diagnosed by other doctors in the same clinic. Just diagnosed the current concern and left. When I discussed about recent past concerns(from a month ago) the doctor said she doesn’t have context and left. Experienced doctors are good. Through they are in rush as well, they wait listen to concerns and answer/recommend/prescribe Front desk staff: 4 stars again They sound a bit strict/rude at times may be because of the volumes of the patients. But the senior person who handles walk-ins is super hard working and they waste no time. Overall have had good experience.

I visited this walk in clinic for the first time today and was very pleasantly surprised! I’m used to walk-in clinics that are never on time even when you have an appointment and that are full of doctors who don’t give you the time of day. This clinic is by far the BEST I’ve been to, I think ever! I easily made an appointment when the booking system opened at 7am. I arrived on time and was given a room within 5 minutes. Doctor Baldelli came in the room promptly and I sincerely felt that he took my concern seriously and cared to help. He explained why he ordered the tests he did and was very thorough. He’s even better than my actual family doctor! The front staff were nice and friendly for the most part aside from one lady but overall very kind. They disinfect everything in the room in between patients and the office as a whole is very clean and spacious. I highly recommend this clinic.

I booked an appointment the day before. We waited almost for an hour for the doctor which is okay with us. My problem is I have a 5 year old girl with a possible UTI and really needed to go to the bathroom. The receptionist said She can’t use the bathroom inside due to the Pandemic and told us to go to Starbucks. I told the receptionist that she has a possible UTI, she didn’t care. We went to the Starbucks to use the bathroom. When we went back, the doctor finally came and told us that we need urine sample. URINE sample that was peed away at Starbucks. Had the receptionist listened, we would not have to wait to get her to pee again! Total disregard for humanity and inhuman treatment. The doctor was great, but I can’t say the same for the front desk!

Very friendly customer service, Doctors are great and very busy, most of them are truly amazing and caring, waiting time is a little long even with appointment.

I've been a patient for several years now and find this an excellent clinic with a keen eye to new processes to make things easier and more efficient for patients and clinic. Their recently upgraded online booking systems is very convenient and the process is clear and simple. Thumbs up for efficiency - especially when I know it is backed up by compassionate, caring staff, whether virtual or in-person.

Arrogant doctor and did not follow the information I gave her. Very unprofessional and a waste of time. Money is her priority and not the people’s health. Terrible!! Terrible reception and terrible doctor. I had called to book a phone consultation and I took time to explain by email that the phone number provided was just for THIS appointment only and only for the time we both agreed on. (Work phone) The doctor felt entitled to call me on my work phone 2 hours prior without notice. I asked her if the receptionist did not let her now and said I should not ask her any questions therefore she would not treat me. I left a bad review and their response was a lie. They said I was rude and arrogant over the phone and at their office when I have never ever been to their office. I never had an inappropriate behavior towards them. I just wanted to know where the communication failed between the receptionist and herself and why they would call my school during work hours. Be careful of their lies and their attitude

Kensington Medical clinic has always provided our family excellent care and attention. My care by Dr. Karen Wardill has been exceptional in that she really listens and does not try to rush you or discredit your concerns. Video chat appointment went seamlessly as well. If you're sick stay home and book video appointment, I highly recommend it.

Seen a Podiatrist there for a planters wart, guy made me feel like I had some incurable disease, told me I probably had a weak immune system took a scalpel to it for about 5 minutes, said “I think I got it” then proceeded to walk out of the room so quickly that he was already out of the door before saying have a nice day. I understand that he’s gotta make his next appointment but definitely not worth $60 and not worth the time, been going to this clinic since I was a child and it’s sad to see how much they’ve given up quality just to increase its revenue

Really nice place. Layout is nice and clean. But I booked an appointment for 10:10am. The lady who came in said her appointment is at 10:20am. She got to see the doctor before me. As I heard a doctor call a name that sound similar to mine but he was slightly quiet so I wasn't sure. But that lady went in.. maybe she mightve had the same name but I asked the front desk and they said I am number 35 and they're now serving 26.... the system here is quite confusing as you gotta wait regardless of what kind of appointment or not.

Our Kensington clinic is the very best, for many reasons. The long term staff running the whole serious business is achieved by an out standing team, my gratitude is primarily Cindy, the long time captain, teaching and grooming staff how it is done! This accomplishment is not new, but to be admired. I thank you all, and of course the great doctors on board. Thank you for how you handle all the over load. Giving you strength to not throw in the towel and stay with us, your community. We need you.

Been trying to get an appointment for a week to get my test results. Was told twice to come to the clinic as there's no online appointments, I made the journey twice only to be turned away despite being assured I'd be seen. You cannot talk to anyone on the phone, I was called to come and pickup my results, I explained I've been trying to book and appointment for over a week now, only to be told "Try book online at 7am". I've been trying that for a week plus! How do they not book follow up appointments for test results? Why do they refuse to give these over the phone? I enquired about a phone/virtual booking, the lady said they don't do that for test results. When I came in the second time I practically begged the lady at the desk to just tell me my results, but she turned me away with the classic advice "Just try again at 7am". It's made my illness 100 times worse having to deal with all of this. I feel helpless and let down by this clinic. Edit: I just wanted to add the Doctor I saw was fantastic, but it seems the service is let down by the backend/receptionist team.

Great clinic. Has helped.tremendously over the years and especially recently Dr Lee. However all Dr's I have see are great. Front end staff seem adept and always within a reasonable time (I use their appointment system) never waited more than 30 mins in a dozen visits. Thanks so much!

Trying to charge my mother $75 to sign the requisition form for a covid antibody test that I bought her for $75 from lifelabs. I was taken here my entire childhood and never felt cared for, never felt appreciated, and was rarely helped. The doctors don’t care about the patients and thats very clear. I had chronic nosebleeds my entire childhood and they did absolutely nothing. ONE VISIT to a new clinic when I was 12, and on the spot my new doctor cauterized the broken vein. Never had a nosebleed again. Ridiculous, greedy, manipulative practice. Avoid at all costs.

1st Dr. Li cancelled apt (same day), late for apt next day (no acknowledgement of cancellation or being late). After all that it was completely pointless - dr just told me a 15 second summary of what another dr had already told me in detail. She just spewed out the medical jargon and didn't seem to care when I asked questions. Honestly feel like this apt was just booked for the clinic to collect a paycheck with no intent to be helpful to me the patient. I didn't ask for the apt - they did! Waste of time/resources.

The best walk-in clinic experience I’ve ever had to be honest. The online wait list worked perfectly for me, and I was in and out very quickly. Dr. Janzen was very kind and answered all my questions in a caring and professional manner. I will definitely be back the next time I need to see a doctor!

This clinic runs a pretty tight ship. Though it can still be difficult to get a walk in appointment unless you're very timely, they at least make the process easy by having online booking, and once you're actually there things run pretty smoothly. I've often waited over an hour for a prebooked appointment at other clinics, but here I usually get into a room right away. The staff are also quite friendly and helpful. Overall a positive experience for me given the relative differences between this and other walk in clinics. This is the only one I've ever felt the need to leave a review for, actually.

I recently went and saw Dr. Pesantez for the first time at Kensington Medical Clinic and I am so grateful I did! She listened to all of my concerns and took the time to talk me through them. She showed genuine care and reassurance, and she explained to me everything I needed to know in a way that was clear and informative. I had a wonderful experience with Dr. Pesantez, and cannot thank her enough!

The Kensington Medical Clinic booking system for their Dermatologist is perfect. No wait time on hold and I can pick the best time for me. I wish more places had this type of system as saves so much time for the staff and the clients. Thank you

I and my husband have been patients with this clinic way over 25 year, when my daughter was a little girl and we took her to see Dr. Karen Wardell at this Clinic. This place has been our go to place and the doctors have been great to help us in need. We feel very grateful for that. However things had been changed recently, , the most recent visit on July 21, the doctor I saw , first he wanted me to change the mask as he entered the exam room and saw me, then he back down and came back with a mask in his hand, he wanted me to change to surgical mask as I was wearing the cloth mask. But I did not noticed other patients have to change to clinic mask? When he stated to exam me and he questioned me why I did not go to my family doctor. The way he delivered has made me wonder that I am not welcomed here. Then I said if you don’t want to see me, I would see other doctor, then he started to soften a bit. By the way, this doctor has asked me the same question last year I saw him. It has been hard feeling regarding that visit. Does clinic or doctors always tell patients to see their family doctor and change the mask , or I am just a lucky person !!!!!! Truly, if I am able to see my family doctor, I always booked with my family doctor. When I am showing up under your clinic care, that mean I need to get my well-being look after by you. I live within walking distance. Would I be able to make a choice to come to this clinic ?? Today I went back to the clinic to check the xray results, Dr. Lee has seen me and he has been amazing and he made me feel that I am a decent human being and he explains things and show he cares.

I feel so fortunate to have this clinic and my family doctor, Dr. Pesantez. I originally went there as a walk-in patient 3 years ago and luckily got in with an amazing doctor. The clinic is great because the support staff always get back to you via email pretty darn quickly! For example, I was going for a blood test, misplaced my lab requisition that I got a couple weeks ago and they emailed me a new copy within an hour of requesting the requisition again. Additionally, it is so easy to book appointments online and they have your name online once you check in for an appointment so you can leave and come back but I usually don't have to ever wait long for appointments. Love the options for phone & video appointments too. Overall a well-run clinic.

This is worst clinic i ever had in vancouver before . I was told differently by their stuffs for their walk in policy . The last time I came 7:48 which is before 8 and I thoughts it should be fine . However still not work . I was frustrated and angered to ask the staff why and the staff said today is full and you came tomorrow at 7:00 . I was totally shocked and refuse to listen that because I don’t want to came another time . Later the staff warned me she doesn’t want to see me forever and then she call the rcmp . The police man came and tell me that I will not allowed to came this clinic forever . I ask them why and the policeman just explained that the clinic has authority to do it which is really inhuman and ridiculously . So yes very very bad clinic and bad staff and bad manager and they even use rcmp to stop people feel complained about their service ! The lady who has long hair and wear glass at the front desk is evil and doesn’t have any sympathy to any patient .

waiting 45min to be told i need to talk with a doc over the phone and still waiting... when i have a 4year old child with me whom the appointment was for. if i were me i would care but my son more acceptable to getting sick

I have been taking my kids to Kensington clinic for the last 14 years. The clinics runs smooth and efficient. I agree it would be nice to be able to contact them by phone but I understand that with their high volume of patients, it would not be as ideal. Their online booking is fantastic. If you need to contact them, you email them and they answer most of the times the next day even on weekends. Cindy, Jordan, Danai, Diane and other staff are caring and helpful. This clinic is clean and follow high Covid standards. Dr. Kee has provided an absolutely outstanding care for my children since they were babies. She is very thorough and caring. She listens to all your concerns and does not rush to get you out. Dr. Baldelli has also being an amazing doctor to my family even though he is not our family doctor. Thank you Kensington Medical for all the care you provide my family and the community!

Waited so long for Dr kee. Their own Covid policy restricts visits to 15 minutes, but we waited an hour.

Dra. Sarah Baldwin is the best doctor I’ve ever seen. She is careful, attentive, warm and has the best approach with her patients. All of my appointments were online, but I felt like it was in person. She helped me in the time I needed most! I totally recommend her. I’ll follow her wherever she goes!

Online booking system was great. However, when we get there, we were told to wait in the car as it is going to be a phone call consultation. (Why do you guys even make patient come all the way if you are going to change it to a phone call appointment on the spot? I even completed screening form when booked online. It could have been prevented) Waited in the car for 30minutes with my sick child and no phone call. Tried to call the clinic but no answering, went back to the clinic but the receptionist said there is another patient ahead of me so I should keep waiting(unsure when the doctor would call). We came home and it has been more than 1 hour but haven't heard from anyone. So unprofessional and not caring patients at all!

Hassle free booking. Doctors would look at you in the eye and listen to your chief complaint. Satisfied!

Great place, remains open everyday including Stat holidays. Very easy to book and in person or on call/video walk ins.

My go to clinic for the past 18 years

First time I’ve ever left a review and it’s just to say go anywhere but here... disorganized communication between front office and doctors and will try to get every last dollar from you. Good doctor, terrible staff.

First of all I am sorry for such a harsh criticism.im actually the type to say nothing and move on which is what I did about 2 months ago after I booked a phone/video appointment and i mentioned the reason is a bruses and rash after high fever . The Dr called me and I explained my son situation and my concerns and I told him I wish I was able to have video call, interestingly he did n't offer instead he advised me to send couple pics which I alreay had it ready on my phone BUT the dr said will have someone to call you and tell you the email address then you can book another appointment with me to discuss the pic!!!!! Another appointment, why???? Another visit why? Until today, my son had fever again , I had last time experienced with the bruses shown up after fever so l booked another appointment again "in person" then I got a call from clinic saying that unfortunately we need to chang your appointment to phone call !!!why? Because of the symptoms we are unable to visit your son?? I guess that's the nature of their job. If they don't care about their patients then they are in a very wrong business. Then I asked the reception what are my options then, where should I take my son if here the dr cant visit my son? She said it's up to you, the clinic efused to visit my 10 year old son because of having fever?? then I can't understand what is the purpose of keeping this business open when you refuse to visit the patients. Since when physicians responsibities has been changed. Very disappointing

The clinic is really overpriced without BC insurance. $200 for a consultation, $100 everywhere else in Barnaby.

Clinic-patient communication may need adjustments

Waiting time was just too long! But it’s not always like this.

This was probably the best medical experience I've had in at least 5 years, regarding neurology. Dr. Li didn't keep me waiting, and I felt hard about my health concerns for the first time in ages.

Booked an appt for a phone call from the doctor. Never got a call and tried calling in several times but no one ever picks up the phone there. Clearly this place is disorganized

Kensington medical clinic is awesome because of the friendly reception and quick response time if you send an email or call. I think the best feature is that you can reserve a walk-in time online and the actual wait time in the clinic is minimal (usually), also, the clinic posts the daily schedule of each dr on their website, which is helpful. The only downside is that you really have to know which doctor to visit (I had a really bad experience with one dr) however there is a really good selection to choose from.

The online booking system is excellent. It is quite easy and convenience. The doctors are all very professional. Good place to go.

So happy with how promptly the clinic responds to email and always calls to schedule a follow up appointment. Booking appointments and everything leading to it had been a smooth experience so far! We like our pediatrician Dr. Marla Guralnick. Really well managed admin team!

Why do you guys even have an incoming phone line if no one answers it? Absolutely ridiculous. I get a message saying to call the clinic back, I spend 30 minutes (NOT AN EXAGGERATION) trying to contact the clinic with no response. The doctors are all very nice (hence the 3 stars), but front end staff competency and compassion leave something to be desired.

Very good walk-in clinic!!! Competent and friendly staff. Lab right nearby

I have an appointment on November 19,2020. When the receptionist called to make the appointment she was very abrupt. I have tried to call the office since my booking and no one answers the phone.

Staff is kinda unfriendly, attention was just ok

Someone called from kensington medical clinic this morning (11:20am). She told me dr wants to go over my mom blood test result.and I told her mom wants to talk dr Sarah Baldwin and she insist talk to other dr.and she said dr Sarah wants other dr to go over the result which doesn't make any sense.and then dr name kurra called and was very unpleasant and rushed.even I wanst finish talking and she hang up.very unprofessional she shouldn't treat client like that.very disrespectful

this is the worst clinic that I have ever tried. first time they told me this is the first time you have been here , so the appointment is virtual , the doctor prescribed me a drug which made my condition worst , the second time again they sent me for a Covid-19 test through a virtual call. the third time I had my test negative and wanted to see a doctor in person and again instead of seeing a doctor in person they said you have COVID sign !!! so the call is virtual , they don't care about patients , sorry for them

My first time visit, was super fast and effective got everything I needed done on a timely matter perfect with - Dr. Wardill excellent service and help with questions at the front desk thanks!

Easy to book appointments online, good caring doctors, fast and convinient.

The receptionist Danae was very rude over the phone. We haven’t seen the doctor nor has she talked to the doctor in regards to what we need and yet she spoke on behalf of the doctor and was quick to give us an answer without being asked anything. Her only job was to call and give us an appointment not a consultation. I refuse to go to this clinic. Very unprofessional!!!

During these challenging times there has been many system upgrades with Kensington and today was fast efficient and complete within seconds. I have an appointment today. Thanks for working!

great clinic, there is one right around the corner from us, new on on Canada Way, they are terrible! they missed my son having pnemonia.. always good care at Kensington.

I have been a walk-in patient for around 3 years now and it has always been a positive experience with them. The front staff have always been helpful and prompt. I have seen/met Dr. Sarah Baldwin both in person and just over the phone recently. She is genuinely kind, caring, and attentive, and I highly recommend her and will definitely book her again. During this time, I would recommend to book appointments online through phone/ video call as the process was quick and straightforward. After discussing with Dr. Baldwin, she had my prescription sent to the clinic I recommended that's close to me. It is always a pleasure going to this clinic. Thank you for the hardwork from both staff and doctors!

Great team of doctors including specialists. Efficient booking system and low wait times. This is where I go for medical help.

Great doctors although Wait a little bit longer

I am so pleased with this walk in medical clinic! We were lucky enough to book a walk-in time and recently saw Dr Viegas for an ear infection. We were shown into a room right at our appointment time and waited about 15 min for Dr Viegas to be available. I felt that he was thorough and careful in his questioning and examining of a screaming toddler, and was very clear, patient and understanding when he had to repeat instructions and next steps. The staff in the reception area were also also very efficient and courteous despite their busyness.