Andalusia Maadi Hospital has the worst management you can deal with from the first reception and admission to the hospital until the customer service and patient experience, and they are supposed to be the destination of the place. I am submitting my complaint to the Ministry of Health and Dr. Hazem about the mistreatment and negligence of its employees. I am a patient with them and the surgery date was postponed more than once without an apology or notification of any developments. I knew from the outside who the doctor treating me was and I did not receive any official apology. My complaint is against the customer service manager, Mr. Karim. Jamal and his entire team do not know anything about patient service and satisfaction. They only deal with lies and hypocrisy. I will not give up on this complaint and will escalate the matter to the highest centers. My complaint is against Dr. Hoda, customer service and patient experience. She has no taste in dealing with patients. I am sick in my room, and she entered and banged on my room door in a frightening and forceful manner, attacking and recklessly. When I asked who had knocked, she said coldly, “I am,” and mocked my words. She was supposed to go in to see if there was any problem. She does not know how to deal with patients.. They do not know anything about me. Humanity and comfort for the patient. I received false promises from them, knowing that the price of the operation was not easy. I submitted a previous complaint and the response to the complaint from Professor Karim Gamal was that everything he said to me was just a courtesy and he does not want to confront me until now and does not want to apologize because he knows very well that he was wrong and has nothing to do with it. It is boldness and I will not allow this farce. He interferes with personal matters at work and is the cause of all the problems. There is no oversight of his actions and this is not my first complaint about him. He has no conscience even with his employees and it is not an example for him to be a manager for me in any hospital administration. There is no coordination or even correct appointments. . Mismanagement and inhumane treatment of patients.. A very bad hospital, and I will not deal with them again

(Translated by Google) The worst hospital in all respects Beginning with most of the doctors who swear by God, the disclosure and the rosha will not take more than two minutes for the next, and he is not ready to hear .. You come with a Medicare revealing and deceiving And of course, the emergency that leaves the patient literally dying by land When they are very cold Even the reception employees feel that they are lying in Cyber ​​and winking and glancing at what is going and what is coming Really bad thing (Original) اسوأ مستشفي من جميع النواحي بداية من معظم الدكاتره اللي اقسم بالله الكشف والروشته مش بياخد اكتر من دقيقتين ل تلاته ومفيش استعداد انه يسمع.. انت جاي بميديكال تكشف وتغور و طبعا الطوارئ اللي بتخلي المريض حرفيا يموت برا في حين انهم جوا في منتهي البرود حتي موظفين الريسبشن تحس انهم قاعين في سايبر وغمز ولمز ع اللي رايح واللي جاي فعلا حاجه سيئه

Bad medical services. Low quality service compared with prices. Rude managers. Room is full of smoke smell even AC filters are not working. Worst customer service ever. We were enforced to go in a private suite instead of a room . As many others mentioned they always says no available normal rooms to get more money. This is dirty business not a medical service. Completely commercial . Do not recommend

My mother went through an orthopaedic surgery changing knee joint and another visit for some other health issues , in both stays Everything went smooth and the hospital has very good system and top professional staff, Much appreciation to the 4th. Floor nursing staff, they have treated my mother in very compassionate and professional manner which made our stay at the hospital more enjoyable and comfortable than painful. The only negative point is the hospital kitchen, they don't respond to our request for hot water for morning drinks and it is very unpleasant to be waiting for a simple thing like hot water.

Small spaces inside . Small cafe n waiting area . Not easy to find a car parking . Need more organization n cleaning .

They have very qualified doctors and good services. Specially with their application dotcare you can book an appointment and get your number in the queue so you dont have to wait long time to get in

THIS IS NOT A PRIVATE HOSPITAL. I REPEAT THIS IS NOT A PRIVATE HOSPITAL. NO ONE KNOWS WHAT IS GOING ON. I went to ER they told me to return at 2 to see a specialist. However I needed to call and make and appointment,which I did. When I arrived no one had any information on me. I went to ER to get assistance and they couldn't find my file;despite the fact I paid earlier for services rendered. After 25 minutes they found my file. I was then taken to a customer service agent. She had no idea why I was bothered by the whole situation. She asked me to come wait in line again and give the agent all the info I gave previously. I asked where was my file from this morning. They shrugged their shoulders, so I left. Avoid this hospital if you can.

Cheating staff ' and very bad medical service ' My father went external clinics yesterday ' Although doctor said that it not emergency case and it is just seventh nerve inflammation ' The staff transfered my father to emergency and made a lot of irrelevant rays and blood analysis ' And eagerly recommend to stay 2 days under observation without any report says that it is emergency case ' although that all examinations indicates that it is only seventh nerve inflammation ' and no emergency case ' finally we pay almost 8000EGP' without any medical treatment Shame on andalusia

Horrible experience; receptionists entered patients before their turn, nurses are chatting with each other most of the time and ignoring patients I went to a clinic that was supposed to start at 6 I entered to the doctor at 9:30!!!!! Place is too tight we are stuck in a very small reception which means no distance applied Lights went off 5 times… that shouldn’t be called a hospital

My dad was transfered from his doctor to do an operation by his doctor who he work in this hospital. we went and paid the operation fees in full before the operation. However they are really unprofessional and don't care about the patients, they tried to trick my dad by asking him to sign consent which has a name of a different doctor on it to do the opration. luckly my dad noticed and refused to sign and they were moaning about it saying that he can't ask for that. They think we don't understand anything and we would accept anything. hygien is not upto standard and as I was waiting for my dad ouside theatre, there was a doctor who kept going in and out while his wearing his outdoor jacket, he was looking really unprofessional and don't care about spreading infections, wondering into theatre with outdoor jacket😣. There is no sense of resposibility.

(Translated by Google) very good Outstanding good service Quick response A highly skilled Tuareg receptionist Operating rooms equipped at the highest medical standard A distinct geographical location within Maadi and very close to the import There is a car park (Original) جيد جدا خدمة طيبة متميزة استجابة سريعة استقبال طوارق ذو مهارة عالية غرف عمليات مجهزة علي اعلي مستوي طيبي موقع جغرافي متميز داخل المعادي وقريبة جدا من الاتستوراد يوجد ساحة انتظار

This is the worst hospital ever! Had the worst experience with them! Unprofessional and treating foreigners in the wrong way and with silly expenses

(Translated by Google) The service is more than perfect (Original) الخدمه فيها اكثر من ممتازه/ serving there more than perfect

(Translated by Google) The management of the clinics failed for the maximum degree. The appointment of the orthopedic clinic is from 10 a.m. until 11:30 p.m. The doctor did not attend And at 11:30, a different doctor will attend from the clinic doctor who is holding a checkpoint with him Then, after all this delay, the new doctor leaves the sick and the clinic and disembarks And the director of the clinics says: "Write a complaint and do not lift a finger." Top mockery of patients and lack of respect for appointments Advice no one ever book clinics there (Original) اداره العيادات فاشله لاقصي درجه موعد عياده العظام الساعه 10ص وحتي الساعه 11:30 لم يحضر الطبيب والساعه 11:30 يحضر طبيب مختلف عن طبيب العياده اللي حاجزين معاه ثم بعد كل هذا التأخير يقوم الطبيب الجديد بترك المرضي والعياده والنزول ومديره العيادات تقول اكتبوا شكوي ولا تحرك ساكنا قمه الاستهزاء بالمرضي وعدم احترام المواعيد نصيحه محدش يحجز عيادات هناك ابدا

(Translated by Google) Hospital is very bad and the service is very bad and Mafeesh interesting nor anything even though we paid a large amount Mafeesh limit Bitapa case my father and grocery 5 hours Moklh nor drink nor limit the scourge of Dr. means. Hard level is very frustrating (Original) مستشفى سيئة جدا والخدمة سيئة جدا ومفيش اهتمام ولا اي شىء رغم أننا دفعنا مبلغ كبير مفيش حد بيتابع حالة والدي وبقاله ٥ ساعات مأكلش ولا شرب ولا حد شافه دكتور يعني. بجد مستوي محبط جدا

(Translated by Google) His service is not good and disrespectful to the client, especially Dr. Khaled Selim nose. So, I do not advise anyone who reveals to him is a disrespectful doctor and has no conscience. (Original) خدمه مش كويسه وعدم احترام للعميل وخصوصاً دكتور خالد سليم انف واذن لا انصح احد يكشف عنده هو دكتور غير محترم ومعندوش ضمير لو اتاخر يكشف عليك في دقيقتين ويرفض يسمعك أو حتى يكتبلك دواء مناسب لا يصلح أن يطلق عليه دكتور

(Translated by Google) Do not put your trust in Andalusia Hospital (Original) لا تضع ثقتك فى مستشفى اندالسية

Not recommended for emergency because you stay long time until you find someone helps you. Also place is very small very crowded. No doctors avilable. You saw them occustionlly

Nursing staff in ICU were awful. Inpatient nursing was much better (special props to Amr, all the Mohammeds n Shaymaa). Same food menu every day gets kind of bland. But my biggest problem with the hospital is how expensive it is n lack of planning n help post surgery.

Worst system by far.

(Translated by Google) Excellent, with doctors at the highest level of service, in which high-end specialization has all specialties and never goes out of it to do anything because it has different laboratories, pharmacies, and rumors. Also, the emergency unit is very good. (Original) ممتازة بها أطباء على أعلى مستوى الخدمة فيها راقية بها كل التخصصات ولا تخرج ابد منها لعمل اى شيئ لان بها معامل وصيدلاية وإشاعة مختلفه كما أن وحده الطواري جيدة جدا

(Translated by Google) Well deservedly the worst private hospital in Egypt. I don’t even know to speak to customer service and accounts so I can ask for prices (Original) بجدارة اسوأ مستشفى خاص في مصر انا حتى مش عارف اكلم خدمة العملاء والحسابات علشان اسأل على الأسعار

Visited as a visitor not a patient, i think their medical service is good but what i want to mention is their nursing staff, they are very helpful cooperative and very very keen on patient's comfort and safety

(Translated by Google) The waiting time is long and they ask for a lot of rumors (Original) مدة الانتظار طويلة وبيطلبوا اشاعات كتير

(Translated by Google) Excellent (Original) ممتاز

Worst hospital ever, very bad administration and too crowd clinics

(Translated by Google) Very crowded and disorganized and few lounge chairs (Original) زحمة جدا وغير منظم وكراسي الاستراحة قليلة

(Translated by Google) I entered Google to see opinions so as to reserve and go to discover and work on my back .. But of course, I came back in my words after what people have shown you speak about this experience about the hospital .. This is not one and thank you (Original) انا دخلت علي جوجل اشوف الآراء عشان احجز واروح اكشف واعمل اشعه علي ضهري ..بس طبعا رجعت في كلامي بعد ما شوفت الناس بتتكلم كده عن تجربتها عن المستشفي .. ده مفيش واحد بيشكر فيكم

Very bad and slow ticketing system and it was really very bad experience.

I waited on the phone for 30 minutes when I called the emergency and ambulance with no one picking the phone. I wonder how long it takes to treat a case? If only picking the emergency phones exceeds the 30 minutes!!!! Emergencies and ambulances!!!

(Translated by Google) I entered the emergency hospital in Andalusia, which was in Maadi. There was a double fracture in my leg. There was a doctor in his name, Mohamed Attia, who worked for me to install nails, but cut off the nerve of the hand and installed the slide in a place that affected the nerve. Lea made the wound in a mistake number 2 and deformed Leah. Other than the hospital remained for me all its concern I come every two weeks, I do rays and reveal, and I already have a double fracture, which means slow healing, but how do I need to do rays with 300 c and reveal 290. Of course, the slide was small and supposed to be installed to me 8 nails I install 6 one of the nails in the place of the fracture I should know The important thing I made corrections because I I did not have a bone with a hand or a hand, I can move it, I did my work again, because of Dr. Hamaar, and I am armed with costs and my consideration. Praise be to God, the bone is healed, but the palm of my mind does not move. (Original) أنا دخلت الطوارئ فى مستشفى الأندلسي أللى فى المعادى كان كسر مضاعف فى دراعى وكان فى دكتور إسمه محمد عطية أللى عمل ليا عملية تركيب المسامير لكن قطع ليا عصب اليد وركب الشريحة فى مكان اثر على العصب وعمل ليا الجرح بشكل غلط على شكل رقم ٢ وشوه ليا دراعى غير بقى المستشفى أللى كل همها انى اجى كل أسبوعين أعمل أشعة واكشف وأنا اصلا عندى كسر مضاعف يعنى اللالتئام بطىء لكن إزاى لازم اجى واعمل أشعة ب ٣٠٠ ج واكشف ٢٩٠ وطبعا كانت الشريحة صغيرة والمفروض يتركب ليا ٨ مسامير اتركب ٦ واحد من المسامير فى مكان الكسر أللى المفروض يلم المهم عملت عمليات تصحيح لأنى ماكنتش العظم بيلم ولا كف ايدى أقدر احركه عملت عمليانظت تانية علشان دكتور حمااار وأنا أللى اتسلحت فى تكاليف و دراعى الحمد لله العظم التئم لكن كف دراعى مش بيتحرك

(Translated by Google) On the one hand, doctors, Kuysin, is the doctor who revealed her with excellent candor As for me, I still needed to take the injection, but the medicine was the one that took him. After I took the injection, you will see nothing but the light, and I will not be held accountable. The drug was cheaper than hitting the syringe 🙈 This was a shocking situation for me, if someone could hit his injection there better. (Original) هو من جهة الدكاتره كويسين الدكتوره اللي كشفت عندها بصراحه ممتازه انا بالنسبه بقى اني احتاجت اخد حقنه بس والدواء انا اللي جيباه وبعد ما اخدت الحقنه 😂😂🙆عينك ما تشوف الا النور وحايه علشان أحاسب بقى على ضرب الحقنه 🙈🙈🙊🐵ايوا يا فندم ضرب الحقنه ٦٥ جينه قولت ايه 😂😂ليه حقنه دهب إذا كان الدواء ارخص من ضرب الحقنه 🙈 ده كان موقف صدمه بالنسبه ليا اوعوا حد يروح يضرب حقنه هناك احسن 🙈يدشمل 🤣🤣🤣🤣

(Translated by Google) Attention added (Original) اهتمام نضافه

(Translated by Google) A very bad hospital and deal in the utmost disrespect with customers and lack of organization of customers to reduce crowding, in addition to the lack of a hot line for reservations and inquiries, and the patient has to go to the hospital to book, knowing that I called the hotline from an entire day to book a consultation only and it is not done The response (Original) مستشفي سيئة جداً و تعامل في منتهي عدم الاحترام مع العملاء و عدم تنظيم العملاء لتقليل الازدحام، بالاضافة لعدم وجود خط ساخن للحجز و الاستعلام، و علي المريض الذهاب للمستشفي للحجز، مع العلم اني اتصل علي الخط الساخن من يوم كامل لحجز استشارة فقط و لا يتم الرد

(Translated by Google) A very clean hospital, but appointments are not appropriate for patients, because they are changing, and there are no doctors on time to attend. (Original) مستشفى نظيفه جدا ولكن المواعيد غير لائقه بالمرضى لأنها بتتغير ومافيش دكاتره فى ميعادها بتحضر وده اكيد بياثر على المريض لانه مع الانتظار حالته بتسوء ولكن مستشفى ممتازه من نظافه والاهتمام بها

(Translated by Google) Reservation dates by phone or internet, with priority attendance and long waiting times (Original) مواعيد الحجز بالتليفون أو النت و باسبقية الحضور و الانتظار وقت طويل

(Translated by Google) In rigid negligence ... while performing a plaster cast for my daughter's man .... I did a mistake, and because of that, the crack that she had increased (Original) في اهمال جامد ...اثناء اجراء جبس لرجل بنتي ....اتعمل غلط و بسبب كده الشرخ اللي كان عندها زاد

The worst hospital in the world Too much time to wait No professionalism at all The oders in the place so strong so if you have any nose problem you will die inside I hate this hospital and never go there again

(Translated by Google) Unfortunately, the outpatient clinics are very crowded, there is no organization, and the wait is long. I have a Corona and I entered so that I ask permission from the administration to be afraid because I don’t have someone because I was number 38 in an employee who kissed me and told me you can stand outside the hospital. Oh, I was in the hospital on Saturday 2/1/2021 at 6.30 pm and a checkpoint was on the phone, and when I came I found 38 people in front of me, and the rest are coming with the chairs and the waiting place is very crowded. Why don't the reservations come in 15 but one When my turn 38 came, they called the number, and I started saying that you are not a barrier. Call the call center. It remains in its flexibility. It is not reasonable. I will sit for this time. I am not a barrier. I called the call center at the hospital from Mobily. And the hospital employee, I speak, is also from my phone. I mean, the weakest faith is speaking from the hospital’s phone, and they confirmed the confinement. My first experience in the hospital, but unfortunately, the administration is bad (Original) للأسف العيادات الخارجية زحمه جدا ومفيش تنظيم والانتظار طويل انا عندي كورونا ودخلت عشان استأذن من الإدارة أن اخش عشان معديش حد لاني كنت رقم 38في موظفة قبلتني قلتلي تقدر تقف بره المستشفي قلتلها انا تعبان قلتلي اقعد وسط الناس كلهم عندهم كوروناوقعدت بين الناس عادي للأسف الشديد إدارة الازمات سيأه انا كنت موجود في المستشفي السبت 2/1/2021 الساعه 6.30 وحاجز في التليفون ولما جيت لقيت قدامي 38واحد واليقية تأتي والكراسي ومكان الانتظار زحمه جدا ليه ميخلوش الحجوزات 15 واحد بس ولما جه دوري 38 ندهوا علي الرقم رحت قوليلي انت مش حاجز كلم الكول سنتر مفروض يبقي في مرونه مش معقول اجي واقعد الوقت ده وانا مش حاجز اتصلت بالكول سنتر بتاع المستشفي من موبايلي والموظف بتاع المستشفي اتكلم هو كمان من تليفوني يعني أضعف الايمان يتكلم من تليفون المستشفي وأكدواا الحجز دواخيني يالمونه ولا كأني في مستشفي قطاع عام اول تجربه ليه في المستشفي لاكن للاسف إداريا سيئه

(Translated by Google) The service is quesa (Original) الخدمة كويسة

Poor Operations & doctors . No integrity no ethics .

Very bad one They never clarify what is happening to you Just to keep you paying My dad is still there!!! Will complete the story when I finish everything

It was my worst experience i have ever had And the employees didn't help us to call the doctor.

Do not go here. They scammed me. I was at the pharmecy and asked for the yellow fever vaccine. And they sold me a flu vaccine. 4 diffrent doctors haden’t heard about vaccine certificates.

The worst ever❌ I don’t recommend it to anyone They are irresponsible, doctors don’t understand anything especially in emergency cases They only care about money really a big regret to deal with such an irresponsible doctors DON’T GO THERE ❌❌❌if you really care about your health

This is literally the worst experience ever! The doctor was late for almost 2 hours and no one is giving an update, they kept saying within 5 and 15 minutes very disrespectful and inconsideration to the times pf patients

This is the worst hospital I’ve ever seen. It’s like public hospitals. Full of people and everyone is so mad and yelling. You have to wait hours and hours for your turn. Terrible service

(Translated by Google) Excellent patient care ... and distinguished service And specialized doctors at the highest level (Original) رعاية ممتازة للمرضي .. وخدمة مميزة ودكاترة متخصصة علي اعلي مستوي

Friendly staff. Small hospital but organized. Food is actually good. My room was very clean.

No comment except that no clarity or being straight with people. One of the few places i would rate negatively but it is the right thing to be done

Very unprofessional staff they don’t know anything about policy. I went there 3 month ago to emergency section they have advised the since i am holding silver Metlife’s medical card I cannot be there. Metlife already advised them that i am fully covered. Guys train your staff well. Metlife Member have the right to go to any hospital if it is an emergency case whatever is the color !!! Hope you will take my words into consideration.

(Translated by Google) Carrefour supermarket is never a medical hospital (Original) سوبر ماركت كارفور مش مستشفي طبيه ابدا

(Translated by Google) A very wonderful hospital It has reception Very clean Excellent customer service There is a pharmacy It has corporate contracts for land (Original) مستشفي رائعه جدا يوجد بيها ريسبشن نظيفه جدا خدمه عملاء ممتازه يوجد بها صيدليه يوجد بيها عقود الشركات للمراضي

Friendly medical service, small, slow and unprofessional reception and accounting team

(Translated by Google) Unfortunately, one of the worst hospitals that can provide bad system services and worse staff (Original) للاسف من اسواء المستشفيات اللي ممكن تقدم خدمات نظام سئ وفريق عمل اسوء

(Translated by Google) Inviolability (Original) حرميه

(Translated by Google) An investment hospital ... money first 😏 (Original) مستشفى استثماري.. الفلوس اولا 😏

If there was a rating lower than one star, they deserve it.

(Translated by Google) The outpatient community is very crowded, has poor service, and the waiting time is very large (Original) ياجماعه العيادات الخارجيه زحمه جدا وخدمه سيه ووقت الانتظار كبيير جدا

Good emergency room ,but expensive service

One of the worst experience I booked a Doctor home visit, they sent a Doctor just to convince me to send the patient to hospital he didn't care to listen to anything about the patient history or advise a medicine, they are sending Doctors just to bring them more patients with no real service and high fees

Good hospital

(Translated by Google) The worst experience is a garbage hospital, all of which are illnesses, and their families. My experience is that my father was in the care of the heart and turned there after communicating with them about a place in the care. They said completely in the place of our souls. Untreated, not eating, and a bottle of water for treatment. After suffering, he entered the care. Even when they decided the operation and entered the operations no longer, we learned the time for the visit. (Original) اسوء تجربه مستشفى زباله وكلها اشتغالات على المرضا وأهلهم تجربتى هى أن والدى كان فى عنايه القلب وتتحول إلى هناك بعد التواصل معهم عن مكان فى العنايه قالوا تمام فى مكان اروحنا والمفاجءه قالوا اشتباه فى كورونا وعزلوه واحنا كنا دخلين وطلعين عليه ومحدش منعنا عنه وفضل اكثر٧ ساعات من غير علاج ولا اكل ولازجاجه مياه علشان العلاج وبعد معاناه دخل العنايه وحتى لما قرروا العمليه ودخل العمليات محدش عرفرحنا ميعاد الزياره قالوا عمل العمليه خلاص محدش كانمعاه ولاحظ عرف مع اننا سيلين أكثر من رقم في الأوراق وإذا اتصلنا محدش يرد علينا حسبي الله ونعمه الوكيل

A good hospital according to the area you can find in patent and out paitnint clinics.

(Translated by Google) Good integrated service in the outpatient clinics for detection, radiology and analysis in the heart of Maadi (Original) خدمه كويسه متكامله فى العيادات خارجية للكشف والأشعة والتحليل ف قلب المعادى

(Translated by Google) Andalusia hospital is very excellent and for the experience and thank you very much for the medical care that I and I received in medical care (Original) مستشفي اندلسية ممتازة جدا وعن تجربة وشكرا جزيلا على الرعاية الطبية التي تلقتها وانا في الرعاية الطبية

Worst hospital ever you can imagine the pediatric had a very bad smell coming from his close and his mouth.. I complained about that and the reply i got was “ it’s a very personal issue we can’t control it!!!!!!! How the hospital becomes a source of infection and miss the basics of hygiene ?