1/5 Cecilia V. 4 years ago on Google • 8 reviews
Terrible
agency.
They
offered
a
complete
program,
after
starting
the
trip
they
changed
the
program
without
warning
and
without
providing
an
adequate
response.
The
contracted
program
considered
a
tour
that
was
not
carried
out,
because
the
guide
did
not
include
it
in
the
tour
that
the
agency
sent
him,
on
the
other
hand,
the
program
also
considered
a
visit
to
the
valley
of
the
queens
(Luxor),
the
guide
told
us
that
this
was
not
considered
and
when
I
contacted
the
agency,
they
told
me
that
this
tour
was
SUSPENDED
because
the
valley
was
"FOUND
CLOSED"
and
that
was
out
of
their
hands...
when
talking
with
other
tour
guides
we
found
out
that
the
valley
of
the
queens
was
OPEN
TO
THE
PUBLIC,
it
was
never
closed.
Finally
we
went
on
our
own
and
the
travel
agency
did
not
respond
for
that,
they
hid
behind
the
fact
that
the
tickets
were
not
included,
but
the
tour
guide
and
the
transfer
were
included
and
as
I
mentioned
before,
the
agency
did
not
respond,
so
we
had
to
we
will
pay
for
it.
The
travel
agency
lied
from
the
beginning,
be
very
careful
when
requesting
a
program
with
them,
since
they
DO
NOT
comply
with
what
they
offer.
2 people found this review helpful 👍