The room we were initially offered had a stained carpet and a dirty toilet, so we requested to be moved to a clean room. However, we had to wait almost two hours for the new room. The staff asked us to have dinner outside while they prepared the room, but it would have been nice to receive dinner coupons for the hotel, as it was quite late at night and we had a young child with us. The room we were given was a good size and well-equipped with amenities. However, the hotel should improve its cleanliness. I noticed a lot of dust, fingerprints, and dirty carpets throughout the hotel. I had to ask room service to clean our floor twice because they did a poor job the first time. The staff members could be more proactive, but they were polite and helpful. On a positive note, breakfast service, the spa and swimming pool services were excellent.

Overall the stuff are good enough. But the environment and security they should act more friendly. As it's five start hotel those like us who are not used to visit this type of expensive hotel regularly. We might feel uncomfortable with their actions. But overall it's too good

The hotel is really nice n very good environment, the room quality is perfect, and the pool, gym is perfect too even the hotel is expensive. I enjoyed very much they're breakfast food. I can say They have really good healthy food in breakfast

Obviously one of the best hotels in Chattogram and even in Bangladesh. Top class service and facilities around here. Still price wise expectation was higher for room amenities. Minimum amenities including less number of towels. Food is good. Room size standard. Kids friendly. Museum side view from top floors is nice.