Apple Holidays Destination Services image

Apple Holidays Destination Services

Travel agency

😠 Very poor management. They have severe shortage of staff. The guides and vehicles are provided as an afterthought. The itinerary and the places we visit have no relationship. When asked that give lame excuses. Although the itinerary seems promising yet none of those places are ever covered. Very che... People often mention trip, good, Apple, hotel, travel, places, Lanka, Holidays, tour, service,


Address

ξƒˆOne Galle Face Tower, 2208, 1A Centre Road, Colombo 002, Sri Lanka

Website

www.appleholidaysds.com

Contact

ξ‚°+94 112 352 400

Rating on Google Maps

4.00 (209 reviews)

Open on Google Maps

Working Hours

  • Wednesday: (Eid al-Fitr), 7β€―AM to 11β€―PM, Hours might differ
  • Thursday: 7β€―AM to 11β€―PM
  • Friday: 7β€―AM to 11β€―PM
  • Saturday: 7β€―AM to 11β€―PM
  • Sunday: 7β€―AM to 11β€―PM
  • Monday: 7β€―AM to 10β€―PM
  • Tuesday: 7β€―AM to 11β€―PM

Featured Reviews


Frequently mentioned in reviews: trip (24) good (16) Apple (13) hotel (13) travel (13) places (12) Lanka (12) Holidays (10) tour (10) service (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sindhu N. 5 years ago on Google
    Very poor management. They have severe shortage of staff. The guides and vehicles are provided as an afterthought. The itinerary and the places we visit have no relationship. When asked that give lame excuses. Although the itinerary seems promising yet none of those places are ever covered. Very cheap and misguided services. Would recommend everyone never to do anything with them.
    5 people found this review helpful πŸ‘

  • 5/5 Siddhant O. 2 years ago on Google β€’ 78 reviews
    Amazing service by team Apple Holidays. Mr. Ruwan was our companion for trip, nice guide and photographer and more importantly amazing person. Got infected with Covid during trip and their team was very helpful, Ms. Marushka deserves special mention, she was available 24 x 7 and provided help with everything.
    1 person found this review helpful πŸ‘

  • 5/5 Satwik S. 1 year ago on Google β€’ 3 reviews
    I planned my trip through MMT and since there was an emergency had to contact Apple Holidays directly. Shehan was very patient to all my questions, updates and modifications till last minute. Lahiru coordinated well during the trip and kept us updated. Best thing was PRABASH. The ultimate guy and guide, so polite, humble and caring, took good care of us during our stay in Sri Lanka. He narrated background of the places, history attached to it and took us to places where we’re interested. I’d surely visit again if Prabash is available and situation is better in Sri Lanka for the rest of uncovered places. Thank you so much Prabash. You’re a gem. Thanks much Shehan.
    3 people found this review helpful πŸ‘

  • 1/5 Namita J. 4 years ago on Google
    Incompetent tour operators - not providing services as per the confirmation, constantly changing their drivers during the trip, below par quality of vehicles and unwilling to consider any feedback. We paid for a premium trip and received pathetic services in return. This was my 5th trip to Sri Lanka, first with Apple Holidays, by far the worst organised. Would not recommend this tour operator to anyone.
    3 people found this review helpful πŸ‘

  • 1/5 muthudurai v. 5 years ago on Google
    We have just returned from Sri Lanka trip by yesterday. Apple holidays made the tour package for us. From the very first day, we were upset with the tour. As per the schedule we have to be received from the airport at 5:30 AM and proceed hotel at Kandy for refreshments and to be continued with the sight seeing. But they were asked us straightly for sight seeing, while asking for refreshments, they asked us to use the airport bathroom and toilets for refreshments. The driver UPUL never heard to us in the whole tour, when we were asking to stop near the hotel at modest rate, he used to stop at high budget hotels to receive commission from them. The driver was very rude and asked us to clean the van after the travel, he was very stringent in watching us what we are doing inside the cab instead of driving. He was too harsh with our kids and speaks and quarrels with us on the whole tour. I recommend never prefer this agency for your Sri Lanka holidays.
    2 people found this review helpful πŸ‘

  • 1/5 Mayur T. 3 months ago on Google β€’ 15 reviews New
    It's really very bad service, they didn't reply even when you have query. No planning, they changed driver without information. Driver is ready to visit hindu temples and always in hurry because he has some personal trip with European people. Some spot we left because as per apple holiday it's good but as per driver he will get money from apple so he don't want to waste petrol. So my request don't go for apple or MMT worst experience.
    1 person found this review helpful πŸ‘

  • 5/5 Sumair K. 1 year ago on Google β€’ 6 reviews
    Apple Holidays agency is a professionally managed company, the staff and the drivers of the company are very polite, professional, cooperative, full knowledge about the trip, they will not say No to any request. We had great time in Kuala Lumpur, Langkawi with family. We wish them best of luck and will definitely recommend them....
    1 person found this review helpful πŸ‘

  • 1/5 Rakesh C. 2 years ago on Google
    This travel agent was not fair and good . They had given us a waste hotel (Ekho surf) Bentota , Srilanka . As the hotel and staff was not good in their job . This travel agent too didn't supported and responded to us. Don't ever trust this travel group . Their response and thier packages are not good even though thier package amount is expensive. The hotel package which they are giving is not good. And the staff in the hotel too was not experienced and trained staff. From personal experience don't ever do your vacation and holidays with this tour partner . The given hotel by then (Ekho surf, Bentota srilanka ) is literally ver bad . During our holiday/ vacation on September 2021.
    1 person found this review helpful πŸ‘

  • 1/5 Athul S. 3 years ago on Google
    They are stupid people. They don't know the basics of what holidaying and tourism is. I request you people to try some other holidays and tourism groups.
    1 person found this review helpful πŸ‘

  • 5/5 Rukesh B. 1 year ago on Google
    Thanks Rasika for everything you done for us . You are such a great guy . You made our stay in Sri Lanka enjoyable πŸ‘πŸ»
    1 person found this review helpful πŸ‘

  • 1/5 arunendu c. 3 years ago on Google
    This is one of the biggest next gen smart fraud so called DMC in the travel industry. Never ever opt for their services or try to avail their services through any of the travel agents based in any location. They are cheaters the entire team seating back in Sri Lanka office are experts in cheating & making fool to people. The so called founder/owners Mr. Vikesh kumar Muthusamy & Mr. Pradeep are the main mind behind the dodgy business. They have formed companies in the multi0le names in access many Asian destinations like Maldives, Vietnam, Malyasia, Singapore, Sri Lanka, Indonesia. Beware of them to avail services directly or through any of the travel agents. They have already court matters pending against them in a industrial division labour court. Spread the awareness as muxh as you can. I have all legitimate proof of their fraud, to customers & employees too by both paying to employees as per contract.
    1 person found this review helpful πŸ‘

  • 1/5 Karan G. 3 years ago on Google
    Too good at being Fraudsters. Cheaters. Take our money, no value for services. Do not go to this company for travel ,work etc.
    1 person found this review helpful πŸ‘

  • 5/5 bns s. 2 years ago on Google β€’ 17 reviews
    I am so happy to get this service when I am out of my country, When I reach my destination I feel so happy because the guide is standing outside the airport and he is waiting for me, There after my trip has been started with guide cum driver Mr RAHIM, About RAHIM, he is kindly person and very well known about all the place and also time keeping, it's fantastic and moreover his behaviour was so good, Later the way they treated us is very good and I am very happy recommend the APPALE HOLIDAY with my family and friends,

  • 5/5 Priya K. 2 years ago on Google β€’ 6 reviews
    I visited Srilanka amid of the economic crisis and protests going on there. I was worried how my holidays would go. But, Apple holidays surprised me with their service. From the day 1 of my arrival at Colombo airport till my last in Srilanka, it was an overwhelming experience. I had a 9 days stay. They assigned me one of their best Chauffer and travel guide - Mr Prasad who is really very friendly, courteous and great person. He made us travel entire Srilanka safely and shared lot of knowledge about various places and Singhlese culture. The car which was provided was also a luxurious one. Their travel manager used to call me throughout the tour asking if everything is going well. On last day, I had early morning flight. Mr Lahiru came to drop us to the airport amid heavy rain at 5 am in Colombo. Everything was amazing. Thank you Apple holidays.

  • 5/5 Shruti P. 1 year ago on Google β€’ 5 reviews
    We had booked the holidays at Srilanka in the third week of Mar 2022. We had a pleasant experience and enjoyed our vacation a lot. The tour guide was polite and accommodative. All in all a great experience. We would recommend this highly to all vacation planners. Kudos and keep up the good work.

  • 5/5 A S. 11 months ago on Google β€’ 3 reviews
    Rasika is the best! We got 10 out of 5 of the service! Highly recommended. Next time we will buy just a tickets and plan a trip direct with him! Well done!

  • 4/5 naman s. 2 years ago on Google
    It was an awesome trip to Sri Lanka and the group was very active and shown great professionalism. Thanks foe the lovely memories, cheers 🍻

  • 5/5 saurabh M. 2 years ago on Google
    It was an eight day trip where Sameer was our guide who is very humble and polite. He made our trip with his sweet gesture and his experience. We would like to thank apple holidays and Sameer for such a amazing service..

  • 5/5 Ranga gihan d. 3 years ago on Google
    One of best company in tourism sector. Very friendly people. All the best..

  • 1/5 Shanu S. 2 years ago on Google
    Waste hotel eco surf hotel this is only central jail

  • 5/5 Prasad G. 2 years ago on Google
    We have been in Sri Lanka for 7 days with Sampath Pushpakumara. Very Punctual, Soft spoken, polite, humble Person. We had very good experience with him . He is always ready to take us to new places. He has good knowledge of all the places. We would like to visit with him again to Sri Lanka.

  • 5/5 Naveen K. 1 year ago on Google
    They organized a 5 days trip to 3 cities - Kandy, Bentota-Galle, Colombo and it was very smooth. The car & the chauffeur was very good and he was very polite and helpful throughout the trip. All arrangements were upto the mark and we did not face any kind of issue. Definitely a recommend service provider for your trips.

  • 1/5 Amruta K. 1 year ago on Google
    Extremely horrible service provided for our Singapore trip. The planning was not proper. They had not taken into consideration the delays for immigration and that caused us an hectic day 1 at Singapore. The concerned person Darshani and Raman were not at all responsive. They were not even replying to our whatsapp messages. Also extremely rude behaviour by them. The hotel booked for us was not at all good. Moreover they booked single beds for married couple. When asked at hotel reception, they mentioned this room ia booked by the travel agent. They are not at all interested in serving guests, no hospitality. They are not even concerned of any situation that guests are facing in a new country. Extremely poor service and rude behaviour. Terrible experience.

  • 5/5 YUVARAJ A. 1 year ago on Google
    Phuket Thailand trip was exciting and very good. The memorable relaxation makes oneself refresh. The program arrangement makes us to plan and choose our activities to travel to this place again

  • 4/5 Mj 4 years ago on Google
    Although we had already give an information of reaching colombo at 2 AM in the morning, check in the hotel was done at 2 PM...so after travelling for long hours, we were taken directly for sightseeing...However the hospitality of the driver, Mr Dileep compensated for the entire trip..He was cordial and was eagerly showing us various places of srilanka besides the places covered under the package....and fortunately we have met good people in Srilanka which made us cherished this "tear drop country" forever in our heart...The hospitality of the people are worth mentioning...especially the owner of the rain tree hotel Srilanka... I believe what makes a place beautiful are the people...

  • 5/5 Ulhas K. 1 year ago on Google β€’ 2 reviews
    Myself & My Wife visited Exquisite Srilanka from 17 th March to 25 th March . Following 8 cities we visited Anuradhapura,Sigriya,Kandy , Nuwara Eliya,Thissamaharama,Galle, Bentota, Colombo. Our Tour Guide Mr Chandana driving us along & Accompanied us throughout all the tour. Mr Chanda is a very Gentle ,softspoken & helpful individual. He made sure that we will not miss any Sightseeing.He not only advised but took personal interest in our Dining needs too. We are very thankful to Mr Chandana , Apple Holidays & Make My Trip for making our trip memorable & comfortable . The whole trip & spots were fantastic however The best tourist spot we liked was Sigriya Rock , Wildlife safari of Yala National Park, Nuwara Eliya Tea Gardens. We certainly are very Greatful to Mr Chandana & Apple Holidays for ensuring we had a safe & enjoyable stay in Srilanka. Special Thanks to Mr Chanda our Tour Guide & also Apple Holidays Along with Make my Trip India.
    1 person found this review helpful πŸ‘

  • 5/5 prat 2 years ago on Google β€’ 1 review
    We had an amazing time in Sri Lanka primarily made possible by Mr. Rahim from Apple Holidays. He has gone above and beyond to accommodate our requests for additions to the itinerary, making sure we are comfortable and sharing with us his extensive knowledge of Sri Lankan history, culture and great places to visit and eat at!! Kudos to Apple Holidays and Rahimji for such great management!!πŸ‘ŒπŸ˜Š He was very courteous not only to us but to people on the road and at various destinations. Thank you so much sir for making this trip memorable, there were some days that we had kept open for activities and his quick thinking and great ideas ensured every day was interesting and fun. From accommodating our requests for local cuisine by arranging home cooked meals to taking us to various places exactly as per our tastes, it was very professionally managed. A big thanks to Apple Holidays for this amazing trip!😊😊 We look forward to coming back and exploring more of your beautiful country.


Call ξ‚°+94 112 352 400 Open on Google Maps

Trends



Last updated:

Similar Travel agencies nearby

Aitken Spence PLC image
1
Aitken Spence PLC
Corporate office
😠 Rating them 1 star because there is no option to give zero.Pathetic experience.Driver was fine. But the guy named Thilanka is really very annoying.We extended our stay in Srilanka for a day and for that he argued with us during the trip for 1 hour.Although we paid everything for extending the trip b...
4.40 (506 reviews)
Jetwing Travels image
2
Jetwing Travels
Travel agency
😠 Definitely don’t recommend this place for any visa. They guaranteed visa for my parents before my graduation ceremony which was the main reason we applied from them. After paying them for everything. They are not even answering our calls. Bad customer service. The person who handled our visa has lef...
4.00 (378 reviews)
Gabo Travels image
3
Gabo Travels
Travel agency
😠 Utterly disappointed about the customer service. Very rude and did not update me about any travel/country restrictions though I emailed & called them many times to check the details. Zero customer service & value for money. Checked several times with them on the seat booking and didn't reply. I didn...
4.30 (272 reviews)
Green Holiday Centre (Pvt) Ltd image
4
Green Holiday Centre (Pvt) Ltd
Travel agency
πŸ‘πŸ‘ Green Holiday Center is your reliable partner in Sri Lanka. They do take care of the travellers such nicely that you won't feel that you are in another country. Green Holidays have dedicated staff such as Ms. Sanuja Gunathilake, Ms. Upuli Pathirana and their colleuges, who takes care of your entire...
4.60 (145 reviews)
BOC Travels (Pvt) Ltd - Borella image
5
BOC Travels (Pvt) Ltd - Borella
Travel agency
😠 This agency is horrible. My mother booked a ticket from this agency and she need to change the date of it. When my mom called them, they asked my mom to deposit 2 Lak for this and when my mom asked why do you charge this much they said there are some penalties to pay. After that I called them and as...
4.20 (133 reviews)
Last updated:
()