(Translated by Google) Quality of Service to review! As the manager of a company in Senegal, I am looking for a bank that can support my daily needs. The first of these needs is to have clear and regular communication. My account manager does not seem to understand the business relationship between us - I am a customer. Sometimes I just don't get an answer to my emails. I then have to relaunch what is wasting my time and occupying my mind when, on the contrary, I expect my banking partner to do this little: respond to his customers. Moreover, when I talk by phone, not only does my account manager never know who I am (is it difficult to save my phone number?) but as a bonus, he promises to call me back, but does not never ! I have had a transfer for 4 months that never arrived at the recipient and that is still not re-credited to my account. This is due to incompetence or a lack of professional conscience. The quality of service for a pro account is therefore poor. Yet the billing is high. Monthly subscription + each online transaction billed. The online services (online banking) are correct, and the service provided for the online aspects is more responsive. (Original) Qualité de Service à revoir ! En tant que dirigeant d'une entreprise au Sénégal, je recherche une banque qui peut accompagner mes besoins au quotidien. Le premier de ces besoins est le fait d'avoir une communication claire et régulière. Mon chargé de compte semble ne pas comprendre la relation commerciale qui nous lie - je suis client. Je n'ai parfois tout simplement pas de réponses à mes mails. Je dois alors relancer ce qui me fait perdre du temps et occupe mon esprit quand au contraire, j'attends de mon partenaire bancaire qu'il fasse ce peu : répondre à ses clients. Par ailleurs, lorsque j'échange par téléphone, non seulement mon chargé de compte ne sait jamais qui je suis (est ce difficile d'enregistrer mon numéro de téléphone ?) mais en prime, il me promet de me rappeler, mais ne le fait jamais ! J'ai depuis 4 mois un virement qui n'est jamais arrivé au destinataire et qui n'est toujours pas re-crédité sur mon compte. Ceci relève de l'incompétence ou du manque de conscience professionnel. La qualité du service pour un compte pro est donc médiocre. Pourtant la facturation est élevée. Abonnement mensuel + chaque opération en ligne facturée. Les services en ligne (online banking) quant à eux sont corrects, et le service rendu pour les aspects online sont plus réactifs.

Organized and beautiful place

(Translated by Google) I am very disappointed with the mediocre competence and service of the employees of the agency of Grand Yoff too poor but to the point where I regret being one of the first clients of this agency since 2014, I have never been satisfied , they never answer calls, communicate poorly to customers. Really discourage (Original) Je suis très déçu de la médiocre compétence de et service des employés de l’agence de grand Yoff trop nul mais à point où je regrette d’être l’un des premier client de cette agence depuis 2014, jamais je n’ai été satisfait, ils ne répondent jamais aux appels, communiquent mal aux clients. Vraiment décourager

(Translated by Google) Almost zero responsiveness we twiddle our thumbs we speak badly to customers at the Saly center agency we are treated as if we are being given a service Saly portudal no better now in short I regret having known this bank that I had adopted at a lot of people that I will leave as soon as possible as well as the people under my supervision if that does not change (Original) Réactivité quasi nulle on se tourne les pouces on parle mal aux clients a l'agence Saly center on nous traite comme si on nous rend un service Saly portudal pas mieux maintenant bref je regrette d'avoir connu cette banque que j'ai fais adopter a pas mal de personne que je vais quitter dès que possible ainsi que les gens sous ma tutelle si ça ne change pas

(Translated by Google) Decent service. All banking operations possible (Original) Service correct. Toutes opérations bancaires possibles

(Translated by Google) Nonchalant and incompetent staff. Non-existent customer service - no responsiveness, no communication. Borderline scam! Attention ! (Original) Personnel nonchalant et incompétent. Service client inexistant - pas de réactivité, pas de communication. A la limite de l’arnaque ! Attention !

Dr. Alex konthe I would appreciate if you could inform my bank employee

Is there. I have a Visa card in my name Sarhan Ali Dawi Dibwan, because I received emails from the bank stating that I have a Visa card in my name and I have to send the fees to be sent to me.

(Translated by Google) Good welcome and ease of service (Original) Bon acceuil et facilite de service

(Translated by Google) Beware of thieves. I lost more than millions in this bank. The boa gave my credit card and check to an unknown person. Justice condemned the bank to reimburse me but they will drag out the reimbursement. In a few days. I will seize their furniture with bailiff (Original) Attention des voleurs. J'ai perdu plus de millions dans cette banque. La boa a donne ma carte bancaire et chèque à une inconnue .La justice a condamné la banque a me rembourser mais ils vont traîner le remboursement. Dans quelques jours. Je vais saisir leur meuble avec huissier

Worst customer service in all BOA visited at Dakar

In good service some times the waiting is slow but wonderful 😊

The Maps location was incorrect, about 1 km off! The actual location is next-door to "Djollof Chicken Almadies" on the map.

Good Services and fonctional ATM

Can someone tell me about General manager : Dr. Elhaji SECK. Deputy General Manager : Mrs. Anta Diop. United Bank of Africa. They have't send my ATM visa card.

I just posted an international ATM of late Mr. Martins and Mrs martins photography, please i need verification these account, I need to know of these account exist, and If the bank is aware of the next leave of handle the ATM one MR. IREKHEI ASIKHAMEN GABRIEL from Nigeria, please we need urgent attempt to these case, drop the information on these [email protected], thanks GOD BLESS YOU ALL.

Hello friends and all am wishing you good health and more things I have noticed. One thing that is important for ever one of us.Is to open and account for tomorrow good luck love you all I LOVE UBA....