Should be shot down. Have no words to say, Children hospitals in small poor countries are 1 million times better and kids are being treated normally. Waited 8.5h from 20:00-04:30 and we were 2nd in line the all time, we decided to leave and bring baby to professional doctor, better pay but your child will be healthy. Templ Street management should be brought to Belarus and lined up at Wall and shot down. Just animals.

Left without diagnostic, I brought my 6 month old son with high temperature at evening 6pm, The waiting area was full with family's standing at the door, I waited almost 5 hours when I asked the nurse how long have to wait more she replied that not sure, All the kids were very tired and were keep crying, So at 11pm I decided to go home because the nurse wasn't sure and many families were waiting outside the rooms, Thanks God I left because I received a call from the hospital at 3am that where are you? Your turn just came now, They were looking for me after 9 hours with 6 months old, The worst experience ever, I wouldn't recommend this hospital especially the Emergency department 😕 Stay a way

We are from the US and were on vacation in July 2022, so the language we use to describe the experience is not likely to be the same used in Ireland. Our daughter became ill and was treated in the emergency department. This was followed by an emergency appendectomy and two night stay on the ward. Her care the entire time was outstanding, from the emergency physician to the surgeon and anesthesiologist. The nursing team was very kind and patient with us and our many questions. Additionally, the care from the staff who delivered food and cleaned the room was better than we could have hoped. Our room was cleaned every few hours throughout the stay. The child life team allowed her to spend an hour in the playroom, playing games and helping her forget she was in a hospital. The men working the security desk were empathetic and kind. The team from the hospital's billing department was especially kind, as we clearly came from a very different health care environment and were clueless as to how to pay for her care (In brief: They made it very easy). There's a cafeteria with very nice people and good food, and a block away you'll find a Spar for your other needs. The hospital building is clearly dated (and being there in July, humidity was a minor issue at times), but the interior was clean and the outcomes we had were superb. No complications, no close calls, no complaints about her care. We have both worked exclusively in health care our adult lives and while we felt very ignorant about care delivery in a country foreign to us, the people at Children's University Hospital treated us very kindly and were very welcoming. If you're from the US and wondering about cost...you'd only be angry to find out for how much less money you can receive outstanding care. Thank you to the many people who cared for our daughter in July 2022. You do important, great work, and while I hope to never meet you again, if I must do so then I will be very relieved to see you.

I took my 3 year old son to temple street hospital emergency department as he was having high fever and nausea. I waited till 4AM in the mornging thats over 5 hours and I was asked to wait another 7hrs for seeing a doctor. I returned home informing the nurses to cancel the apponitment. But after 2 days I received a letter to pay 100 euros for the service provided by the hospital. This is very sad and unethical

If I could give a minus star I would. Avoid this place like the plague. Was sent here with a doctors note to be left waiting for 7 and a half hours. Started off in waiting room 1, then moved to waiting room 2 before being moved to outpatients in a freezing cold room. None of it made sense the people got seen quicker that arrived after us and everyone that got transferred to outpatients seem to be forgotten about. And don’t think of asking any of the nurses will you be seen soon because they know nothing. The should have a badge saying don’t ask cause I don’t know anything.After waiting all that time I got called went in to see about 5 nurses laughing and joking around a desk another one was looking at her nails. None run off their feet by no means. Absolute disgrace. Who runs this place? Is there a matron. Who gives out tasks etc it’s absolutely shocking and money isn’t the issue here.

Avoid avoid avoid, this hospital should be shut down!! They don’t follow HSE Guidelines, they don’t care at all about any patients, about all the sick children they don’t care. Wait times here are insane, we waited over 12 hours! Never again in my life time will I attend Temple Street Hospital. The HSE have told us they have received 100s of complaints about this hospital already so you know it’s an ongoing issue. They put kids with covid in a waiting room with children and parents who don’t have covid. They have no beds ever they don’t care if your child is unconscious or not breathing it’s not classed as an emergency apparently. We left and attended Tallaght Childrens hospital and we were seen within 10 minutes and seen a doctor within 30-40 minutes. That’s a real hospital with real doctors who actually CARE!

You have to wait until your child is critical! Waiting time is ridiculous, they always forget your kid is there, they will leave yous somewhere and you have to track them down!

Absolutely disaster!!! I brought my 5 weeks old daughter with signs of jaundice and a viral infection. They took blood tests twice from her and after 7 hrs we left with no diagnosis or blood results as they had lost her blood samples.. shocking 😲😲😱😱😱😱😱😱this doesn't happen even in 3rd world countries.

I was there LAST SUNDAY with my baby boy 16 months old. They gave him first aids to help his blood sugar to get higher which had dropped to 1.9. 7 hours there and I asked the doctor why they don't keep him, her answer was that "the hospital didn't have beds!!!!!!!!We can go home and if he gets worse we have to go back to the hospital again" . We discharged but I asked them to do a last check of his blood sugar until my husband come to collect us. The doctor said "there is no need but if this will make me happy they will do it later" . My husband arrived he was very sick too. We don't have other help. I went to say to a nurse that my husband is waiting for us outside and we needed to go. I asked them if they can check my baby's blood sugar. The nurse told me that they will check him later because they are very busy . I explained to her my husband's situation and that we have already discharged as the doctor recommended. TODAY the baby got worse and we went back. Waiting for the nurse in the waiting area no1 and as the door opened I saw a nurse talking about me to the nurse who looked after us that "I was here on the weekend and why am I in the hospital again" . Finally the time came and the nurse called my baby's name. She did her questions in a very rude and lazy way, unprofessional for an emergency department and when I told her that the doctor told me if the baby gets worse to come back THEN straight away told me that "on SUNDAY I refused my baby to have the blood sugar test and left and that I didn't discharged from the doctor. YOU ARE LUCKY LADIES BECAUSE I HAVE TO HELP MY BABY TO GET BETTER🧐 PARENTS BE CAREFUL WITH THIS HOSPITAL!!!!!!

Wait times are extremely long (waited 5.5 hours for my daughter to be checked), and many people leave before they get a diagnosis . Waiting rooms are small and crowded with poor or no ventilation, and parents are left wondering when is going to be their kid's turn. Rooms and spaces are not kids friendly. The doctors and nurses were very nice though. I will try to avoid in the future.

Really bad Hospital and very dirty. Some of the staff shouldn't work there. That's children's hospital but seems to be more for animal's. If you choose to be the nurse or doctor you should know how to treat people. Every job is stressful, but if you can't corporate with your stress, then you have to change your job. I was with my daughter nearly one months ago in emergency department. On the door they said only one parent is allowed. Not make sense, because if you go to restaurant everyone is allowed, but in Hospital only one parent, and when I ask why, covid, don't know how long we will listen about covid!! Okay so I was with my 5 month's daughter im my arm's, my changing bag, her food, everything in my arms. No help from staff at all. Waiting time ridiculous, when I have to feed the baby I rang my husband who was waiting in the car to come to help me, because I couldn't manage alone ,mix the food, hold her with all that stuff, and when lady from reception see my husband she was he need leave, only one parent, even when she see the situation, and I ask only for few minutes, but of course who is listening you there. After all that waiting in the end nurse see us, very rude, that all is fine , no need to see the doctor. They didn't check my daughter at all, only pulse, weight???? Is that important weight? And when I ask few more questions about my worry with her diet and few changing on her skin, she didn't won't even look, she said it's fine and we are discharged. But more important, few days later we got the bill 100e!!!! For what, to see the nurse who check her puls and weight, not seeing the doctor. Why is so hard to see the doctor there, are all off them are so busy to take few minutes to see the patients??? What I paid, 3 minute with nurse 100e and then go home. When I went to toilet to change the baby, it was so smelly and dirty, piss was everywhere. Someone need report that hospital, because this thing's have to change. You have to start treat us like people, not like animals. I am so disappointed and distress , that I am praying for my baby is okay, and I don't need to go to that hospital again. And the other thing it's disappointing, because they will ignore our review . Very sad

Terrible experience, it was my second time and definitely the last time at this place which I wouldn't even call it a hospital, this place it's a joke to be honest, my 1year old son had a seizure, high temperature and he couldn't stop crying from the pain , i have been told by a very rude nurse that it might take up to 12 h to see a doctor, I couldn't believe it, I spent there 12 h waiting and waiting to see a doctor and none of the staff care about my son who couldn't stop crying, poor baby was wrecked, he was in pain and I was heartbroken looking at him suffer where I can't do anything to help and there are people around us who have a knowledge and knows what to do , but didn't even bother to help us .while I was waiting to see a doctor I seen other parents waiting 5-6 h to see a doctor and when the doctor finally came in they were out in 5min , the parents were mad for this kind of service, you are waiting from 6-12h to see a doctor and you are out in 5 min . To all the parents out there please avoid this place as much as possible if your baby is not well just bring him or her to Tallaght Hospital were the staff actually care about patients, they are very kind and helpful. After 13 h of waiting we finally have a chance to see a doctor which told me to keep monitoring his temperature and if gets worse then I should bring him back ,I was speechless 13h of waiting just to see a doctor for a few minutes . The other thing is that there is only one person allowed in the waiting room with the baby , which is a nonsense, imagine you are on your own with a baby for a 12 h in very uncomfortable room it is extremely hard to stay calm with crying baby and you need to go to toilet ,you have to bring the baby with you because you won't get any help , from waiting so long the only thing I got was a really bad flu . Person who is in charge of this Hospital should be fired.

.. a perfect children Nightmare! also for the parents btw. My newborn daughter of 2 weeks she was diagnostic with kidney infection. She went through an hell in that hospital for nothing because in the end nobody is sure that she was ill and they prescribe us 2 month of antibiotic and this medicine is not for children and it was never licenced for kids under 6 weeks old... I am still waiting a copy for the medical records..and nobody return our calls... stay away if you can..oh btw we went to another hospital and doctors and my daughter do not have any infection

As the others already said, and I am very sad that I have to give review like this. Unfortunately really understaffed and overcrowded. Low quality of service, waiting time 8 hours. Serious nightmare. I will not be thinking long before give bad review, some staff will let you wait longer if you complain. Seriously understaffed "emergency".

(A&E) Truly shocking. A scandal in the making. Left for hours in a tiny, packed room full of children with obvious respiratory illnesses with no ventilation in the middle of a pandemic. No facilities, no information or updates, dismissive and borderline hostile staff. My child eventually began to get so uncomfortable and hungry waiting I made a decision as a parent that they would be safer away from this farce. I feel for every single parent that has to endure such an ordeal just to get medical attention for their sick child. Upon leaving, I had the courtesy of telling the reception desk that we were going after hours of waiting and still recieved a call hours later that a doctor was finally out looking for us. (Clearly) Valuable time that could have been saved with simple communication between their own staff. All in all, I dont doubt that the staff have a difficult job and come up against awful situations. However, I could have flown my child to a different country and have been seen to in less time than it would have taken here. A sad indictment on a failed health service that we all fund with our hard earned money. Disgusted Michael

Updated: Jan 2024. Waiting time got ridiculous, 6 + hours they say. The queue is not moving. The worst part - it felt like staff “don’t care any more”. I hope this review would attract attention of someone who can change things and can do something about the waiting time, e.g.hire more people, introduce electric queue, do something finally Temple Street! If you’re looking for ideas, how to change and improve things - get in touch, I’d be more than happy to help. Initial review: Spring 2023. You HAVE to do something with the waiting times! People in this country have no other place to go with their kids. And our kids is everything to all of us. Look, 3-4-5+ hours waiting time is NOT ok. Again we have no alternative, and with small kids waiting time is absolute torture for both kids and their parents. I loved the doctors, and their expertise every time. It's a shame families face things like 1) ridiculous waiting times 2) rude staff like security 3) poor facilities. We all deserve better!

Absolute joke. Waiting times of 7 hours for emergencies are the norm. Children barely being seen by doctors. You must arrive in pieces for them to consider you as an emergency. Not to mention poor facilities, rude staff. Now, imagine this being the only place you can bring your child to, in case of an emergency.

Worst ever experience in hispital.i took my 3years old daughter in emergency with very high temperature about 40° to 41°and shivering. I spent 12 hours the they didn't treat her except calpol neurofen which I already been giving ,they didn't allow any bed though many were empty so I been holding her whole night.n 10 times Dr asked me what's the problem.he could not figure out what's wrong with her no blood test no urine test ,n told me take home nothing wrong with her just give her calpol n Neurophen even that time she was crying n shivering.i asked him at least do some test he said ok I will come in five minutes for blood test the horrible doctor went away n after 2 hours his shift was changed around 8am new Dr came ,n straight away after having checked her gave her antibiotics n told me she had tonsils infection.after one hour she was fine n discharged. Dr Bilal was an angle for us that day,thanks Dr Bilal, Well-done. There are doctor on training I thing just playing with our kids lives.i wanted to make a complaint but every one told me it's useless as whole system is like this.....may God keep us n our kids in safe hands.amen

Hospital is good. Nursing staff and doctors is good. Only issue is they are allowed only one person with child. It is very difficult to manage. This is the bad thing i saw in this hospital. Atleast allowed 2 people with small kids. This type of problem these ireland hospital will come down. One more long waiting 4-6 hrs with my small kid with fever. Government are not responsible for any of this.

/Please note that below comment is NOT related to the quality of CHI staff who are all very nice, helpful and highly professional on all levels - they receive my 5 stars/ We visited CHI emergency department due to a problem with our premature newborn kid. In short, this was a horrible experience and I would not recommend it to anyone and would try to avoid this place as much as possible. If you can pay - go to some private clinic. We waited for 6 hours in the queue/waiting room with a premature kid - in the rooms full of sick, coughing and unwell children. No social distancing and infection control - I saw kids with measles there sitting next to us in same space. When we were finally admitted and triaged to the room to see a specialist we found ourselves in another waiting area, where we spent more time. My kid was not well, wife was in shock and crying all the time after being in such horrible conditions for so long and staying helpless in the medical establishment which is supposed to treat you. This looked like a torture room but definitely NOT like an emergency department of a children's hospital in the capital of Ireland (EU country by the way!). In the end we were seen by the doctor, who did help us and he was a real professional but was also exhausted as they had to run between rooms all the time due to lack of people. Medical system of Ireland, and specifically CHI, are NOT ready for the modern demand and processing volumes, and while the level of staff expertise is great, the establishment is around 300% overloaded, with lack of staff causing all possible issues. I recommend CHI to hire at least 2 times more doctors, nurses and support personal and start measuring their triage speed and set some goals of making that better - sounds like my case of 6+ hours waiting time was very optimistic still after I read other people's comments. I just hope CHI management is reading this and takes this as a constructive feedback that can be actioned, as what I've seen today is much worse than my own country medical system (which is from "3d world country"). If this approach does not change in Ireland people will start considering to leave this country as the quality of service in medical sector is not meeting basic needs of average citizen. If you were born in Ireland you probably think this is a norm, but seeing how other countries do it makes me feel I live in 19th century here unfortunately and this does not make me feel secure here.

IMPORTANT. DO NOT TAKE YOUR CHILDREN TO THIS HOSPITAL. It is a hospital with worse care than in the third world. My 15-year-old son had a fever and a stiff neck that we thought could be meningitis and he arrived at 7 in the afternoon and left at 2:30 in the morning without being seen by a doctor. All this time without being able to eat anything and with a fever. You are nothing to them and you are not informed of anything. It is very serious that he does not attend to a lesser person in 6 hours and that he has to leave the hospital.

I brought my daughter with high temperature and I was seen very quick but I had to keep asking to get my child check. The waiting area is terribly uncomfortable to wait with these metal chairs, tvs off, nothing to help to entertain your child while they wait for hours. Very unpleasant experience. Nurses were great but the place was horribly understaffed. Went home without being seen by a doctor as told the wait would be hours and I had an appoint with my GP the next day so risked going home.

Avoid avoid avoid avoid !!!!!!!!!! On 14 April 2021 at 3am I went to these hospital with my wife and daughter because my daughter felt from the bed and injured her right eye very badly 😢 we went to the reception and signed up and we have Ben told that just 1 parent is allowed to stay in with a patient due to covid restrictions I told the man from the reception in a nice way if I can stay as well because my wife is 6 months pregnant and she can't lift my 4years old daughter or carry her around and the man from the reception told me that is not possible I went to my car and waited until 7am in my car after 4 hours I went back inside to check on them and they were still in the waiting are and no doctor or nurse have come to check on them I went to the reception and asked why the doctor or nurse didn't check them and they told me that they are very busy after that I went to my car to bring some snacks for them and when I approached my car I saw 3 nurses and a doctor smoking out side I went back to the reception and asked where is the doctor again and the man from the reception told me he's busy with a patient and I told me that the cigarette is not a patient and he told me what do I mean and I told him he is out side smoking with 3 nurses while I am 5 hours waiting for doctor just for a 5 minute check up just so I know that my daughter is OK after that the security man comed and scrimed at me that I need to go out side and when the doctor is aveible he will see my daughter in a very bad reputation I got angry and I told him that he is out side smoking and after that he took my arm and pushed me out from the hospital totally discharge full if u want to come to these hospital then u will waste your time and they will not give u no answer

What else to say here? Just avoid! Doesnt matter if there are 10 people or 1 person ahead of you will be waiting hours and hours. Everything is treated as covid symptoms and you will be left waiting in a freezing cold room for hours before being tested when they probably could run different checks. I really feel for the people working there and for all the poor children in this city. What a shame on this place im surprised people dont go ballistic cause there is nothing worse to see ur child sick.

First of all I got no Complain about Health Professionals.They are there really to Help and look after the Children. Friendly professional Doctors.Will explain you everything you want to know. Experience is Bad because of the Long Waiting Time. I have attended this Hospital around 2017 and now 2022...and basically waiting Time hasn't been improved. Had to wait 7+ Hours on both ocassions. Things which I noticed ... There is always a staff who running around and picking up people's rubbish to keep place tidy. I couldn't call this place dirty.Let's be realistic they can't come and wash the floor and seats and everything else if it's packed with people whole the time. They do deep clean once or twice a day when room is empty. When they designate you to specific waiting room it's small and no Air circulation. Outpatients place is better they have at least Air Conditioner. If you ask Staff about waiting Time they will say average 6 hours from time you arrived. As far I understood it doesn't Matter which you are in que.. They Categorise from 1 to 5 severity. So basically more ill kids will go faster. I understand why it takes so Long...and Doctors Cannot be blamed as they Really do their job and look after the people. I Simply think there is not enough Doctors and Nurses.And not enough Doctors in Ireland in General.They all leave to work in US and Canada.Even Australia. And this is Result.. for Ireland Health Care..

My 3 year old was brought in an ambulance for not being able to breathe in the middle of the night. We told staff that she was in direct contact with 1 person that tested positive with Covid19 just days before that and her school was closed down because her pers got Covid as well. However, no Covid test was performed. No test for anything at all actually. She was instead diagnosed with croup because that's what the guy who assisted us in the ambulance (who said that's how his child sounded when they had croup) told the nurse when we checked in. 3 days later we brought her in for a Covid test at a test centre and she had COVID19. We infected other 4 people with Covid after that. And god knows how many people they infected after. Please stop rushing people out the door with diagnosis made up by a guy in an ambulance.

Traumatising and horrible experience! I went in to the emergency department with my 3 year old as her temperature was 40°C. She was given neurofen and we were sent home and told to come back if the high temperatures persist longer than 3 days. We came back after 4 days as her temperature would go up to 41°C and it was only getting worse. They said its normal when there's a virus and there's nothing they can do. They didn't care that temperature like this can be deadly!! She hasn't eaten in days and there's nothing they could do! I went to an emergency out of gp hours medical clinic the same day we came home from the hospital and straight away we got seen by a doctor and they perscribed antibiotics as her tonsils were so so badly swollen that's what was causing the extreme temperature. In the hospital the different nurses had checked her mouth saying it looks bad but still said there's nothing they can do and to just keep giving her calpol and neurofen after I've told them multiple times they don't help and she's only getting worse and that she's burning up!! The nurses and doctors that we were seen by should be ashamed of themselves! The staff there is so careless its disgusting. If you care for your children don't ever go to the emergency department in this hospital!!! My daughter has been on antibiotics only 1 day and the high temperature is already gone and hasn't come back thankfully. I'm scared to even imagine what may have happened to her if I followed the doctors advise and just let her keep burning up like that!!!!!!

EXTREMELY POOR!!! The foreign guy at the door was so insulting to the highest degree. My wife needed me to get my childs soother which i did and this guy(who would not give me his name) kept harassing me to leave saying " I think I'm better than everyone else" just because I wanted to comfort my sick child. It's stressful enough for parents when your childs sick and don't need this plonker making it worse, he's not fit to be there.

Main children hospital in the city centre close to the bus routes. Staff is very friendly there and doctors and nurses are top notch. They make you feel comfortable and show empathy with you. The only downside is not having a car park on the hospital grounds but being in city centre I guess we have to expect that. Other than that no complaints

Two doctors to check eyes for baby’s in Capital city of Ireland. Are you for real ????? This isn’t town in the middle of nowhere. No service at all.

Emergency care is abysmal with wait times well over 5h for a baby severely dihydrated. No update on times. Don't ever go there to save a drive for a 10min time saving to wait 4h longer.

For emergency department waiting times at night. They could have just sent us home and we could go to GP in the morning

Terrible experience with one of the paediatric/ orthopaedic consultants ( Dr H. L.)- she suggested putting the healthy child into the pavliks harness for 12 weeks and made it look like it was our decision. This is so called doctor was also suggesting an X-ray for a 4 weeks old child ( never should be done before the child is 4 months old). We checked privately in 2 other clinics /2 otter consultants ( plus did an ultrasound, X-ray after 4 months) and the child has no hip dysplasia , this doctor was basically going to put a healthy child into a harness for no reason. What a nightmare- putting a healthy child through the pain of harness for 12 weeks just to cover her back because she did not know and could not be bothered to check with ultrasound if we had hip dysplasia or not! I am sick in my stomach!!! To Google moderators- please do not block this review, it is genuine - we have files/ docs to support our every word and should be really making a complaint to HSE

Worst experience ever, I am still so angry and can't quite believe what I experienced. Went to A&E with my 6-month old for really high temperature, he was limp and not really responding, I was beside myself with worry. Was seen by nurse, told I need to see the doctor and then left in a waiting room until I decided to leave after 5 hours (which I now know is nothing compared to other people's waiting times). I told the nurse I need to express to feed my baby, she said no problem we have a pump. When it came to it I asked for the pump and nobody ever came until we left, thank goodness I brought formula. Now my little one slowly got better and I believe the nurse thought he's a low priority case, but just tell people and don't let them wait around for hours and hours with small babies that are only getting agitated and can't sleep with the noise. I never heard from them again, never saw the doctor, never got a call. Absolutely disgraceful. The charge you get in the post afterwards is just the icing on the cake.

6+ hours leaving a baby to dehydrate they should be ashamed off themselves long wait times people squeezed into waiting areas like sardines in a can. People waiting on covid tests for kids etc in the same rooms as people with baby’s with no similar symptoms. This hospital should be avoided like the plague never ever ever again

Worst experience 7 hours waiting in emergency section the doctors not care less

Absolutely fantastic care. Had to bring my little boy in to A&E and everyone from the Security guard, receptionist, triage nurse and Doctor were so lovely and caring. They are so caring twards the kids and make them feel so comfortable. My little lad doesnt let anyone take his temperature in his ear but they were so good with him that he let them each time without screams. Its amazing their so professional. 🥰thanks to everyone working so hard.

Daughter was blue lighted here to the ICU from Cork University Hospital after Falling ill with sepsis for the 2nd time in 18 months. All staff were brilliant. Very professional, knowledgeable and nothing was too much for them in both ICU and the general ward. Medical care was 2nd to none. Every bit as good, if not better than English NHS. Not only saved her life but they were/are determined to find the cause and are leaving no stone unturned in that goal. Especially want to mention all the nursing staff. They say it is a vocation. Well these folk are the best nurses we’ve experienced and we have been in a fair few hospitals across Britain & Ireland over the last 13 years. They cared for my daughter as though she was their own. Thank you seems inadequate.

Every time we have to come to the emergency department is a bad experience. The wait is always always long. Do they even look at their timing stats, seriously? Why can't they hire more doctors? Leaving people to wait for 3+ hours with little children is a complete disrespect to us. Where do my taxes go, I wonder? When we can' t even have a decent healthcare for our children...

Terrible administration and secretaries- they cannot manage a simplest task of organising consultation + ultrasound on the same day The orthopaedics so called doctor was awful, she could not care less and was completely incompetent The ticket system ?! When you have appointment?! You arrive and wait for hours in the windy, dirty and freezing cold hospital hall with the ticket even though you have appointment letter to see the doctor at certain time

I went to Temple Street Hospital yesterday with my son. I have to say that in total took us 3.5hours with xray and consultation. All staff was so friendly and nice. They have great seans of humor and attitude toward the kids. I am highly appreciated for all care we recived yesterday! Excellent team on Saturday day 27th May 2023.

+5 hours waiting as usual here

Medical staff is great but I had a terrible experience with a lady at reception, extremely rude, literally screamed at me when I asked a question, You just can't treat people like that. And the hospital wasn't even busy.

We had to wait 6 hours with 2 months premature baby with the fever before the doctor came to check us. I am sure the staff is super busy, but please hire more people to take care about the children. The waiting rooms are super small and the kids over there definitely have respiratory diseases. Very stressful experience

Fantastic hospital. Really kind ,caring and attentive staff. Excellent work!!

Staff and hospital is amazing! Son went in and was seen to instantly. All the staff are so friendly and caring and so great with children and the parents. A special thanks to pediatric nurse Elaine for her kindness and expertise. I have full faith in Temple Street children's hospital. Thank you.

Too long wait.... Over 4 hours...

This hospital ,l find is a brilliant ,staff are friendly and doctors ,consultants are remarkable.

Worst experience!!! Nobody care about kids in emergency section, always need to wait long hours... What's wrong in this country with medicine system?! If i can leave zero stars I will...

Unreal! Doctors aren't doctors here.

The staff are absolutely incredible. Can't speak of them highly enough. It's the system, the building and the wait times that are the parts of the service that are most under pressure.

Its a very weird hospital honestly very run down I remember coming here til I was around 15 I think trust me its an absolute dirty hospital and you'd be waiting for hours sometimes and the wards are smelly and all

I am so grateful for the attention of my little boy. The staff were fantastic but the nurse was extraordinary she explained me everything and helped me all the time so I felt very confortable. Great work!

Pathetic service, keep you waiting for hours until seen by the doctors. By the end of the day sitting on those uncomfortable chairs in waiting room you will be told to go back home so that your child suffer more. Such a traumatic experience my child had for his ongiong infection. They should gave up their educational degrees and rather stay at home.

The hospital is great. The doctors and nurses are probably the best in the country. The only negativity is the long waiting list.

Brilliant doctors and friendly nurse

Thank you to the Doctor Sorcha( like she was introducing herself- with the curly hair like my son ). Thank you for all the hard work and thank you for patience! Sanda

Just wanted to write a comment on the LOVELY trolley lady going around on the evening shift. I had been there with kids for a couple of hours and she was a pleasure to deal with so friendly. If every hospital had the trolley it would make it a nicer place for children

My son ruptured a tendon in his finger recently.. he underwent surgery and after care with the occupational therapist Amy n physiotherapist Zita... I am so greaful for the care he received... the OT and physio were amazing...so kind and caring and so passionate and enthusiastic about their work...Sincerelygreatful for the care and attention he received.. thanks so much to all the amazing staff at CHI Temple Street

Parents of newborns are separated, even though my wife can't carry the baby, and I can't breastfeed the baby (we can't use formula for medical reasons). We asked if this follows HSE guidelines, but the staff told us that they are not an HSE hospital and don't need to follow HSE guidelines.

Fantastic experience, specifically at the Imaging department and ENT department. The technician who performed an X-ray made my son feel so special and at ease. He didn’t want to leave. The waiting rooms are so nicely done for the kids to keep them engaged and happy. We had a wonderful experience the day my son had his adenoids removed. Professor Heffernan and her surgical team were outstanding. They made my son feel at ease, were patient when he was uncomfortable and went above and beyond to make sure he felt good the entire time. The nurses even asked to make sure I was ok after I had to hold him until he went under Anesthesia. Very dedicated staff all around.

Excellent staff, all very kind with the children! And very professional. Hospital provides face mask and gel for the hands are everywhere. Waiting rooms divided and every 2 seats there is a glass separation between them. Very professional nurses and doctors, and very kind and patient

Thankfully only ever here with the kids when the had bumps and bruises. Cant complement the staff enough, everyone we dealt with were excellent. Very helpful and we didn't have a long wait at all. Thank You

This is an outstanding hospital.. I was 13 years going here with my son and can't fault the team who dealt with him over that period. Thank you to the staff and team at Temple Street.. You are all incredible people.

Fab medical staff, they're all about the little patient.

Great work by great people, I really cannot praise their professionalism enough.

My son unfortunately took unwell when we were down in Dublin for a wee holiday. I was massively impressed with the level of care we received here. The staff are a credit to the hospital, they were all amazing.

Was here for the first time over the weekend with my ill kid and was really impressed with the services we got. A very nice hospital for kids with some very nice and courteous staff.

Nice caring children hospital

The staffs are all very friendly and helpful.. thanks for all you do 👏👏

I have had to visit temple Street a number times with my kids (out patient and A&E). Overall the experiences have been positive, they have an efficient system that processes patients as quickly as possible and the quality of care and work ethic of the staff appered to me as a lay person second to none (certainly as good as any other country I've lived in - even ones we compare ourselves unfavourably to!). I have only one complaint and for me it's a major one, as with all hospitals in Ireland the staff are not "up front" when informing patients of their condition. Recently on a visit to A&E we were sent home thinking there was nothing wrong, however I learned subsequently that it was just that the required specialist was not on duty and we were called to urgently attend again the following morning on a pretext - again without been given the details. I would just prefer had they said no one was available instead of having to go through an alarming voyage of discovery - piece by piece. That said it's a tough place to work and the staff are doing the best they can, in good cheer, with the resources at their disposal. By way of advice I'd recommend only going there for a genuine emergency as non urgent cases will be given lower priority and you will wait accordingly. Use local clinics instead if possible (swiftcare, rocdoc etc).

Absolutely HORRENDOUS! Everytime I go here, I have to wait a VERY long time. The waiting room is extremely noisy and sometimes overcrowded because of the children screaming and crying. In my opinion, it's like a mental hospital. And do THEY ever or even look or update there waiting times. Also, DON'T bother asking the nurses how long you'll be waiting, the answer I got was "I don't know" and I bet you might the same answer too. Should hire more doctors and not leave stressed parents waiting for 2-5 hours or even longer in a waiting room. The healthcare in Ireland is horrible and disgraceful.

Not now

Lovely staff, and hospital service for kids. Recommend

Fantastic

I understand that hospitals are busy but staff could have been kinder esp in E.D

The work these do here is more than words could ever say.

My daughter had her tonsils out they were so wonderful every person I met treated me with respect and kindness the day ward Thankyou for guiding me Aiofe night shift your a gem thanku all xxx

Lovely staff and service.

Clean and efficient. Staff were absolutely lovely to deal with.

My son was taking into temple street hospital for one night and was put on Gaberials ward. Just wanna say a massive thank you to all the nurses and dr for there hard work and looking after my son. It's an amazing hospital and appreciate all there hard work. Thanks again Kyla

Went with my 10 year old daughter yesterday and from the receiption ladies to the triage nurse were brilliant and the doctor was an outstanding lady very thorough and caring

(Translated by Google) Ruth Bypass (Original) Ruth Ocolitoare

This is a lovely hospital, I have been here with some of my children over the years, Emergency room and outpatients and we were always treated very well,, thanks to the wonderful staff and nurses.

My twin grandsons were admitted over new year & I am so grateful for the care & attention they received. Both had viral meningitis & treated immediately & without hesitation, both boys recovering well. Thankyou to all involved in their care.

Great work don there by all the staff

Im 38 and a a child i spent many long months at a time recovering after asthma attacks in the 80s The Care i got was brilliant. I just wish i could neet some of the friends i had in their

Excellent care from all staff in pretty tough conditions. I know the wait can be long, but that's often because people who should go to their GP are blocking up the system!

We were in and out with our 4 week old in just over an hour. All staff were fantastic and our son received the best care.

Worst experience ever I am "emergency department" for the last 5 hours still. Waiting for doc to check my son imblievable

It is just a jock in Emergency Department, come drink fluied nd go back home you are fine.They just have a stretigy of fluied what they give to kids to drink if kid drinking it means he/she is fine nd ready to go home no metter how much sick. Even they pressurise to finish the drink Disappointed with service

My daughter was admitted to Temple Street Children Hospital last week and was transferred from first floor to second floor on 9th December. A nurse rang me and informed me the new ward name and said the security guy would let me in. So once I finished my work I rushed to the hospital at 20:10 and said I was here to see my daughter and provided all the information to the tall security guy. He found my daughter’s name on the list, everything was correct but he still didn’t allow me to go upstairs unless I checked with the reception first. I could see the reception was busy registering patients. I eagerly wanted to see my daughter asap. Finally a nurse called Dearbhla working in my daughter’s ward asked the security to let me in. It’s obviously an awful experience when a worried single mom was treated like a criminal in a hospital. But I have to say all the nurses were very kind and caring. They allowed my mom to accompany my daughter while I was working. They took very good care of my daughter, comforted her when she cried. Really appreciate from the bottom of my heart ! Nurses ★ ★ ★ ★ ★ Security ☆ ☆ ☆ ☆ ☆ Reception ★ ★ ☆ ☆ ☆ Waiting times ★ ★ ☆ ☆ ☆ 1/F environment ★ ☆ ☆ ☆ ☆ 1/F kitchen staff ★ ★ ★ ★ ★ 2/F environment ★ ★ ★ ★ ★ 2/F kitchen staff ☆ ☆ ☆ ☆ ☆ ED ★ ★ ★ ☆ ☆ Cafe ★ ★ ☆ ☆ ☆ — Average 2.5/5

Staff are friendly and waiting time not to bad. One down fall from attending apps each and evrytime its over crowded , not with Irish its a joke . Our health system is bad enough without taking on any more . Time the government woke up and look after our own .