This was a great location for a recent business trip in the Dallas/Duncanville area. Rooms are large and clean. Amenities are what might be expected from hair dryers to full-size iron and ironing board. AC was ice cold! 🧊

I only stayed one night but the staff was wonderful. She gave me a room special rate under $200. The room was clean. Breakfast was good. This location is easy to access. They do lock the doors past 10:00 pm for security purposes you have use your room key to get in or call by phone at the door to get front desk clerk to open it.

This hotel is nice and quiet. I came here during the months of October, November, December of 2021 and January, April, June of 2022. They really love my business at this place. I love the gym area and they have my favorite snacks grandma cookies and smart water. Let’s not forget the comfortable bed and covers.

We came into Duncanville for a school basketball tournament. The Duncanville hospitality industry as a whole was extremely busy. I post this to be fair and set the setting and environment (freezing cold). To be honest I believe in my opinion the service was great and met the expectation. My only issue was we arrived at 12:30pm and our room was no ready to occupy by us. I understand that take-in was not til 3pm, but, normally as a courtesy most hotels allow visitors in their room after it's been reserved for a week. Again, the visit, service, and expectation was great. This is only feedback, not, a Debbie Downer.

Initially we thought this place would work. The staff was helpful and friendly. However for breakfast, they ration out the portions and use a checklist. Then the roaches came out on us in the room. We immediately checked out. The staff asked if they could treat our room but if you have 1 roach, you got more in other rooms. No stars.

Terrible first impression. Unable to recover from their check in service. I book a room and after a long trip I had to wait around 2 hours to get my key. Nobody was at the front desk. I called customers service and got a complaint ticket #. The woman working at the front desk was sleeping the whole time somewhere else. She was pretending to be awake but it was so obviously. She was trying to fix her hair to look awake. I finally cheked in around 10 pm. When the manager found out she said that because I booked thru a 3rd party they were unable to offer me any help. Unacceptable. Unbelievable. And I wasn't the only guest trying to check in. I booked another room across street. Holiday inn and it was great. All I wanted was a full refund and get out of their place. But no help at all.

Rooms were clean. Adrianna who helped with breakfast was friendly and nice!

All in all it's a nice place to stay. Ms. Angelica in food service is very polite, friendly and helpful 😀

I rarely leave bad reviews but this time I am extremely upset. A few reasons why I am posting low. I was in a car accident before arriving so I called in to informed as courtesy I would be late. Since I know they charged my card. When I did arrived the front staff informed me she would be charging me the remaining balance of $300 but instead I see my card being charged the full $500+. I spoke the next day to the front desk and she stated her manager would correct it. Now my initial rsv stay was for 3 days plus I added and additional day. I initially requested housekeeping. The night I arrive nothing I stated maybe the following nothing. I had to request towels and toilet paper downstairs. I inform again the staff all thru my stay I needed housekeeping no one came. When I called they stayed they can move me room but they don’t have a double bed with no accessibility bathroom. I informed that would not accommodate my needs she said I can speak to her manager but they won’t arrive till 10 tomorrow. Yes I am still checked in. I am really disappointed on the services I received on and to make matters worse someone got in my room who was not the staff and scared my mom.

Smell like nursing home when u walk in...paid 281 for a whirlpool suite was not cleaned properly....urine on side of toilet....dirty towel from previous guest left behind chair....room had a bad smell...worst hotel experience ever for amount we paid for our stay.

The room smelled like cigarette smoke. The hotel was nice when you walk in but the rooms were not up to par.

Hot tub didn’t work properly. Breakfast was great and service lady was very nice. Area kind of sketchy but hotel itself overall very nice clean and classy

They were fast and efficient with getting me in my room. Specifically Jay who was at the front desk, had me in my room in no time! Best customer service of any hotel!

Doing a review just for the breakfast! Adriana had breakfast setup so well, even when it's peak time and she's the one man team! I really only do airbnb's but as I had stayed here before as a last minute effort, I couldn't believe how delicious the breakfast was as it ain't the normal breakfast served at hotels. And for that reason, I came back and even brought my extended family just for the breakfast. And they loved it. Not sure if I'd book a hotel in any other city, but for Dallas, I'll for sure be coming back everytime. Would have gave 5 starts for the rooms, but the only reason I didn't was because though the rooms are nice and ready, there are little things here and there that show wear and tear like loose tile or quick fixes.

Had my Kali with me. I love the treat bag they gave her, she's my fur baby. That was thoughtful. The hotel was clean, quiet. The outdoor pool and hot tub were clean and working. The Breakfast was pretty cool as far as free hotel breakfasts can go. The staff was great

The entire staff was beyond accommodating! The room was nice and clean. There were plenty of options for breakfast and the Refresh Zone saved me from having to make a trip to the store! Awesome job!

Angelica in the dining area went out of her way for me. This hotel is convenient, has good beds, large bathrooms, and great internet.

My wife and I had a working function to attend. After looking at several places in the area, this place had the best recent reviews of anyplace else. It lived up to the reviews. I rented a room with a whirlpool bath. Everything was clean! I mean everything - carpets, refrigerator, sheets, filters, tubs, bathroom, furniture, and ice bucket. It was all nice and clean. The staff was very friendly and the breakfasts were inviting. If I decide to make DFW a destination in the future, I will certainly stay here again. Keep up the good work.

Very friendly staff! Both the room & restroom were clean. Clean linen, no bugs, decent breakfast. 1 caveat - I requested clean towels and according to hotel policy, towels would be left outside the room door, yet someone still chose to enter the room, went pass the bathroom startled themselves to find my husband asleep. Upon the noise and awaking him, the person rushed back out of the room and left towels outside the door.

It was only mins from our event location, which was great. The room was spacious, beds comfortable. The pool was open but we didn't have time to enjoy it. Breakfast had plenty of options. My only complaint, for it to be a "smoke free" property, we stepped off the elevator and were met with the very strong, and offensive odor of smoke.

Jetted Tub was not useable due to cleanliness, there was black hair, and foreign objects in the bottom and slides of the tub. Not only was the side of the tub / wood work cracked there was a deceased cockroach on the tile surrounding the tub. There was also a constant smell of marijuana in my room on the first floor, especially leaking into the restroom. Entering the hotel there were individuals sleeping in their vehicles. My myself and guest decided to cut our trip short and leave this hotel 24 hours early without a refund.