1/5 Suzannah P. 1 year ago on Google
Such
a
shame
this
pub
has
so
much
potential.
We
live
down
the
road
and
have
been
there
many
many
times
purely
down
to
the
fact
their
chicken
burger
is
very
very
good..
sadly
that
is
where
the
service
ends.
We
have
been
going
there
for
18
months
hoping
for
things
to
change
however
from
start
to
finish
apart
from
eating
this
burger
the
whole
experience
is
unwelcoming
and
awkward,
and
you
feel
it
in
the
pub.
You
walk
in
and
the
bar
manager
doesn’t
even
look
up
to
welcome
you.
Bearing
in
mind
there’s
4
people
on
one
table
in
the
bar
area.
A
simple
hello,
come
in
get
a
seat
and
someone
will
be
with
you
soon
would
go
a
long
way.
We
sat
down
and
had
to
get
menus
ourselves,
still
not
even
being
acknowledged,
finally
the
waitress
who
I
saw
a
previous
review
something
stating
she
clearly
doesn’t
want
to
be
there,
we
have
been
served
by
her
many
times
and
I
have
to
agree,
customer
service
goes
such
a
long
way,
and
in
such
a
lovely
family
residential
area
it’s
a
must.
Kids
are
clearly
not
welcome
in
this
pub.
Also…
you
are
a
pub,
not
a
high
end
restaurant
in
London.
You
have
options
for
dogs
on
your
menu
and
nothing
for
children,
in
Epsom…
if
you
don’t
want
children
then
actually
request
it
and
don’t
make
families
feel
ridiculously
unwelcome.
When
the
waitress
finally
arrived,
we
ordered,
or
attempted
too,
half
of
your
items
weren’t
available,
and
some
totally
removed
from
your
menu,
bearing
in
mind
your
menu
is
brown
printed
paper,
it’s
very
simple
to
re
print
these
items
you
aren’t
offering
anymore.
No
offer
for
any
alternative
or
trying
to
be
accommodating.
At
this
point,
I
would
have
walked
out
however
we
was
starving
and
like
I
said
your
chicken
burger
is
very
good
so
we
stayed.
Ordered
houmous
and
2
chicken
burgers
and
decided
we
would
take
the
children
to
the
cricketers
after
as
yes
there
food
isn’t
up
to
your
standards
however
there
service
is
second
to
none
and
you
couldn’t
find
friendlier
more
welcoming
staff,
that
goes
further
than
food.
The
bread
took
20
mins..
for
4
bits
of
soggy
baguette
and
dry
houmous,
the
burgers
were
very
good
as
usual
however
it’s
not
enough
to
earn
more
than
1
star.
Your
bar
manager
was
constantly
on
the
phone
talking
about
your
beer
orders
ridiculously
loud
which
is
unprofessional
and
very
disturbing
to
our
lunch,
however
this
was
better
than
when
he
spent
30
mins
discussing
the
cons
of
the
new
Epsom
social
and
how
the
pub
owners
get
around
paying
tax
with
paying
themselves
little
to
claim
less
tax,
not
something
I
think
they
would
appreciate
being
shouted
around
their
pub.
I’ve
never
had
a
good
experience
in
here,
never
felt
welcomed,
it’s
a
real
shame
as
it
has
so
so
much
potential
but
the
bar
manager
is
rude
and
pretentious.
Like
I
said,
a
simple
hello
and
smile
goes
miles
for
families
and
actually
anyone
wanting
a
beer
or
bite
to
eat
in
a
“nice”
country
pub.
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