1/5 Pedram Azampanah (Pedro P. 10 months ago on Google
Great
Food
and
Atmosphere,
but
Staff
Behavior
is
a
Major
Letdown
Rating:
⭐
I
recently
dined
at
a
restaurant
situated
in
a
charming
area
of
town,
and
I
have
to
say
that
my
experience
left
a
lot
to
be
desired.
While
the
food
and
ambiance
were
pleasant,
the
behavior
and
attitude
of
the
staff
were
downright
appalling.
Their
rudeness
and
lack
of
friendliness
completely
overshadowed
any
positive
aspects
of
my
visit.
First
and
foremost,
I
was
shocked
by
the
staff's
disregard
for
reservations
when
the
restaurant
was
busy.
Despite
making
a
reservation
in
advance,
they
seemed
to
have
completely
forgotten
about
it.
This
lack
of
organization
and
consideration
resulted
in
a
lengthy
wait,
causing
significant
inconvenience
and
frustration.
To
make
matters
worse,
when
I
called
the
restaurant
to
inquire
about
the
delay,
I
was
met
with
a
staff
member
who
not
only
hung
up
on
me
but
also
responded
in
an
incredibly
rude
manner.
Their
dismissive
tone
and
offensive
remark
of
"we
know
what
to
do"
were
completely
uncalled
for.
It's
disheartening
to
see
such
a
lack
of
professionalism
and
basic
customer
service
skills.
As
if
that
weren't
enough,
when
I
mentioned
that
I
would
share
my
experience
in
a
review,
the
staff
member's
response
was
even
more
disrespectful.
They
nonchalantly
told
me
to
"do
whatever
[I]
like
to
do"
before
abruptly
ending
the
call.
This
kind
of
behavior
is
absolutely
unacceptable
and
does
not
reflect
the
values
of
a
reputable
establishment.
While
I
must
acknowledge
the
positive
aspects,
such
as
the
quality
of
the
food
and
the
pleasant
ambiance,
it
is
important
to
stress
that
a
restaurant
is
more
than
just
its
cuisine
and
atmosphere.
The
behavior
and
language
of
the
staff
play
a
crucial
role
in
shaping
the
overall
dining
experience,
and
in
this
case,
it
was
undoubtedly
a
major
letdown.
Therefore,
I
regretfully
have
to
give
this
restaurant
a
one-star
rating.
The
food
and
atmosphere
may
be
enjoyable,
but
the
rudeness
and
unfriendliness
of
the
staff
overshadow
any
positive
aspects.
It
is
my
hope
that
the
management
takes
this
feedback
seriously
and
addresses
the
need
for
significant
improvements
in
staff
behavior
and
customer
service.