4/5 Mike 9 months ago on Google
I
had
an
overnight
stay
at
the
Sheraton
Frankfurt
Airport
Hotel
on
July
15,
2023,
during
a
night
flight
change.
The
hotel's
recent
renovation
created
a
fresh
and
modern
ambiance,
and
my
room
was
impeccably
clean,
providing
a
comfortable
stay.
The
hotel's
prime
location
near
the
airport
was
highly
convenient
for
my
overnight
layover.
I
appreciated
the
peaceful
atmosphere,
allowing
me
to
rest
and
recharge
during
my
short
stay.
However,
there
were
a
few
areas
that
could
be
improved.
The
check-in
process
was
slower
than
expected,
causing
a
slight
delay
upon
my
arrival.
Additionally,
locating
the
hotel's
entry
was
challenging
due
to
the
lack
of
visible
signage
on
the
ground
floor
near
the
parking
area.
In
terms
of
amenities,
I
was
disappointed
to
find
that
there
were
no
bathrobes
and
slippers
provided
in
the
room.
This
oversight
diminished
the
comfort
and
convenience
of
my
stay.
Moreover,
the
water
in
the
room
remained
cold
despite
attempting
to
warm
it
up
as
instructed
by
the
staff.
Unfortunately,
I
couldn't
take
a
shower
before
going
to
sleep
due
to
the
cold
water
issue.
Navigating
to
my
room
was
a
bit
confusing
initially,
but
the
correct
route
was
from
E2
to
E1
using
the
first
elevator,
followed
by
a
short
walk
through
the
hall,
and
finally
using
the
emergency
elevator
to
reach
the
room
floor.
While
the
mini-bar
in
the
room
was
empty,
it
didn't
significantly
impact
my
stay,
as
I
only
required
a
comfortable
place
to
rest
during
my
short
layover.
Additionally,
I
encountered
a
minor
issue
with
the
TV
remote,
which
was
quickly
resolved
by
swapping
the
batteries.
During
check-out,
I
settled
my
bill
with
cash,
but
there
was
a
mix-up
in
the
payment
process
when
the
hotel
attempted
to
withdraw
funds
from
my
card.
This
confusion
caused
some
inconvenience.
In
summary,
the
Sheraton
Frankfurt
Airport
Hotel
offered
a
fresh
and
clean
environment,
which
was
suitable
for
my
overnight
stay
during
a
flight
change.
The
convenient
location
near
the
airport
was
beneficial,
but
improvements
are
needed
in
areas
such
as
check-in
efficiency,
signage
for
the
hotel
entry,
provision
of
bathrobes
and
slippers,
water
temperature
control,
and
the
payment
process.
Addressing
these
issues
would
greatly
enhance
the
overall
guest
experience.