1/5 Shushanth Sanjay K. 5 months ago on Google
Why
1
star?
Here's
why:
Service:
I've
been
in
Frankfurt
for
over
a
year
and
as
a
South
Indian,
Saravana
Bhavan
was
my
go-to
place
for
comforting
food.
The
service
used
to
be
good.
No
complaints.
But
recently,
the
service
got
really
bad.
I've
been
there
with
friends
several
times,
and
some
servers
are
really
grumpy.
They
barely
speak
except
to
take
orders.
Once,
when
we
asked
for
more
time
to
decide,
a
server
rolled
their
eyes.
When
we
wanted
to
order
more
after
our
first
dish
and
they
took
away
the
menu,
the
server
seemed
annoyed.
It
spoiled
the
mood
for
enjoying
the
food.
I
get
it
that
they
might
be
stressed
and
they
are
also
human
beings,
but
basic
politeness
is
what
I
expect.
And
this
was
not
a
one
time
experience.
Obviously
not
everyone
of
them
are
to
be
blamed.
Some
of
them
are
really
good
at
their
service,
polite
and
friendly
and
whenever
I
am
served
by
them,
they
do
an
excellent
job.
Now,
it
feels
like
a
game
of
chance
to
see
who
serves
you.
Food:
1)
The
food
quality
has
also
gone
down.
The
coconut
chutney
was
watery
and
not
grinded
properly.
Refer
the
picture
of
the
idly/vada
(dosa
and
idly
pics
were
taken
on
different
days)
and
if
you
are
someone
from
India,
you
can
outright
say
"That
does
not
look
like
a
properly
prepared
chutney".
Note
that
9
out
of
10
times
the
chutneys
were
excellent
and
this
was
just
a
one
time
thing.
Still
this
had
never
happened
to
me
in
Saravana
Bhavan
and
was
shocked.
2)
Paneer
Makhani
was
way
too
salty,
and
even
after
we
complained
and
got
it
replaced
with
Paneer
Butter
Masala,
the
same
issue
occurred.The
worst
part
was
when
my
friend
and
I
were
told
that
the
salty
food
was
normal,
and
we
were
kind
of
wrong
about
it
being
too
salty
(conveyed
by
the
chefs
via
the
server).
Typical
Gaslighting.
Pros:
I
do
not
just
want
to
highlight
the
bad
things
and
make
this
review
really
negative.
Here
are
some
of
the
good
things:
1)
The
dosas,
vadas,
and
idlis
–
they
were
really
tasty
and
crunchy.
I
loved
them.
Would
always
recommend
people
to
try
it.
2)
Even
though
the
restaurant
was
packed,
the
food
was
served
really
quickly
after
placing
the
order.
Commendation
to
the
chefs
for
working
at
such
a
good
pace
to
ensure
everyone
gets
their
food
quickly.
It's
disappointing
that
the
service
and
food
quality
dropped,
especially
considering
how
good
this
place
used
to
be.
Sorry
for
the
long
review,
as
I
wanted
to
highlight
the
things
that
have
went
wrong
with
this
branch
of
Saravana
Bhavan.
I
hope
the
restaurant
manager
or
owner
reads
this
review
and
takes
the
necessary
steps
to
fix
these
issues.
I
really
want
to
keep
coming
back
to
the
old
Saravana
Bhavan
for
my
comfort
food
and
also
recommend
it
to
my
friends.
2 people found this review helpful 👍