No phone in the room. Loud all the time. They also tried to steal money off my card when I went back to extend my stay. They tried to say they didn't charge me even though the transaction was pending on my account from them taking the money. The lady was rude, and wouldn't listen. I even had the proof that they took the money. I don't recommend this place. Go up the street. They are cheaper and have way better rooms and very nice people at their front desk.

I will not return, I wouldn't let my dog stay in a room there. Nasty place, room dirty, water leaking. Not the place to be but people have always said you get what you pay for. Just look at the bed linen and the floor.

I've been to several motels and this one is absolutely the best hands down. Clean rooms newly renovated and the front desk clerks are respectful and helpful. The place and price are great was there for over 3 months

Absolutely horrible, I called to ask what the prices were and simply got hung up on, called back and asked why and proceeded to get yelled at.... So glad I'm a peaceful person.

It was a room for the sake of getting a room, but I would not actively seek them out again. My motorcycle didn't get stolen so that's a plus....

Would NOT Recommend! Booked last minute to stay 1-night while driving interstate. After spending 25mins at reception to check in, I should have known better. The room allocated had nasty smoke smell, whereas the desk clerk stressed the fact all rooms are no-smoking! Broken AC sitting on the floor, open fridge which did not seem to be working and ripped bed cover along with the neighboring room watching you. Was given another room on the upper level which seemed cleaner but vanity sink would not drain and bathroom door looked kicked in at the bottom. Main door was not too secure as the dead bolt did not work. People were standing in the corridors later and around the staircase leading to the floor. Groups were hanging out in the sidewalks and in the parking lot. It gave the most unsafe feeling. I put my bags back in the car and left the place within 2 hours of checking in. For a non-refundable booking, websites should certainly not have this place listed. If you are looking to spend the night in the area, would certainly pay a little more and book other hotel.

1. On website says free breakfast. There is no free breakfast. There's a sign since 2020. 2. Their system wasn't working and I couldn't check in way past check in. 3. The room they gave me had open access to outside. If someone wanted to get in they could. 4. "John" cancelled my stay when I started to call someone to speak about my concerns. Seriously don't stay here.

$350 for a week on weekly Stays. You can't beat that price and it's $60 a night. Decent beds and cold ac but sometimes you need clean your own rooms.

Let me start by saying DO NOT GO HERE!! If I could give negative stars I would! I had booked with Priceline and came in with my service dog. Papers and all. The lady at the front was extremely rude and said I couldn't keep her with me. Argued for about 10 mins. Couldn't get my money back and didn't have anywhere to go. Literally had to leave my baby with a friend which gave us both anxiety. When I tried connecting the wifi she said it worked (clearly it didn't) then proceeded to yell at me and hung up in my face. Room wasn't even decent enough for the service. Worst experience EVER!

Rude service Arab woman, had 5 rooms downstairs on the front row available. Curtains open. You could clearly see they were not occupied as the lady said they were. Still insisted on putting me upstairs. Explained to her how difficult it was. To climb 2 flights upstairs with a previous broken back injury. Tried to do so with much difficulty. Explain to her how it was very difficult for me to climb the stairs. So with an attitude in everything find. I'll switch you with someone else. And put me at the very, Back bad corner by the dumpsters where there was a bunch of guys. Standing in the parking lot, drinking beer.. Already previously paid 5 days for this room. Or I would have gone somewhere else. Will never book this hotel again!

The absolute worse motel I have ever been to, and still trying to get my refund. Checked in somewhere around 9 pm and instantly took a nap. I woke up 2-3 hours later to go to the bathroom and noticed MOLD on the bathroom curtain. It wasn't even at just the very bottom (which would indicate fresh mold) but it literally speckled up a whole quarter up the curtain (Which indicates this mold has been growing for some time!) Upon further inspection, I noticed the toilet wasn't clean under the bowl, hair at the sink, the second bedsheets were filthy and covered in who knows what, the refrigerator was disgusting, and the smoke alarm was uninstalled. Complete health and safety hazard so I reported to corporate (Red Lion) and the city (Garland Health and Housing departments). When I went to the front to ask for a different room or a refund, the lady argued with me saying there were no rooms available (despite the website saying there was), there are no refunds, and suggested I SPEND THE NIGHT to complain to the owner in the morning. I was absolutely furious. I don't care what your dumb refund policy is, if your renting out a room that has clearly violated the health and safety code- then the moral thing to do is at minimum offer a refund and apologize. Instead I was given attitude, rudeness, and was flat out ignored when I asked for a name and/or number of someone I can talk to about my experience. It wasn't until I came back a second time with photos of everything (since she tried to deny there was mold) that she changed her attitude as her friend was there visiting her at work. She told me she would give me a refund if I had paid in cash instead of my card (I did not reserve online BTW), and when I showed her the photos of the mold she promptly said she wasn't the one that cleans the rooms and I can come back in the morning to talk to "him" (Asked for a name and didn't get one) in the morning about my refund. I told her I will not stay in the room since it had mold and gave her my room card. She assured me I could call in the morning and said "he" would be in by 9 am. Hopefully I can get a refund either through "him" directly, or from their cooperate office. I also hope the city investigates my report and makes them properly clean their rooms and install their smoke detectors. The lady really needs a reality check. The rudeness I was faced with from her was absolutely appalling. Her customer service skills needs work. A simple "I'm sorry, I'm not authorized to give a refund. You can call my boss in the morning to discuss the room and refund. I'm sorry the room didn't reflect our standards." would have been the simple and perfect response that would still have led me frustrated but at least I wouldn't have been so upset and angry. I work and live in south Dallas so I understand how frustrating and rude customers can be, but I gave her absolutely no reason to be treated the way I was from the get go.

Horrible place. Every room smells of cigarette smoke, despite the no smoking signs everywhere. Burn holes and some sort of paint on the “comforter” and holes in the pillow case. Rude staff - asking for any help was a huge inconvenience. Needed ice so he had to unlock the laundry room (should’ve been open 2 hours prior), then the machine didn’t work. Should’ve known. I thought it wouldn’t be a big deal to save $10/night… but never again.

this staff is really rude I was told I had to leave all because I asked for a microwave! after I've spent over 1000 dollars on rooms.i will be contacting higher ups and the city. this place needs new ownership btw the sheets and towels are not clean and they don't service your rooms and showers are not hot

Rooms half cleaned sheets got spots on them,curtains torn up see right thru hair in the sinks drug parafnial on the ground,holes in the walls burns on the comforters...oh yeah ROACHES people standing out all night but other than that the price is the best part of this place. DONT WASTE UR MONEY

****WARNING WARNING WARNING**** Myself and my wife are retired and planning a 3 month trip to the area. I called to inquire about pricing, amenities etc. The lady at the front desk hung up on me. I thought the call dropped but she in fact did hang up on me. I called back and she answered and literally did "I told you price! What you want?" I said I was trying to inquire as to if it was fairly quiet and I wanted to make a reservation. She responded "I don't know what you mean. I busy!!" Then she proceeded to hang up on me again! I've never experienced anything like this before. I was very courteous and she was extremely rude for absolutely no reason. After reading other reviews I would highly recommend avoiding this establishment.

I called about their listing Price of $54.00. A very rude woman answered the phone, heard my question about the cost, said to me... "We don't have that Price here".... Then, abruptly hung up the phone in my ear. I tried calling back twice to at least get the real cost but, no one answered. After this experience, I wouldn't want to do any business at all with them. Low/No Class.

This place is trash. They have roaches they don’t clean properly they just use Fabuloso. They don’t use bleach or any real cleaner to clean the rooms. The staff is rude as hell and when they F up they take no responsibility. I will be reporting this to the city of Garland.

Refused Service Dog and cancelled reservation. 24 hour or more to get money back. Do not get near this place, cockroach climbing up the front window in the lobby.

Looks deceiving from the outside but actually is a pretty good place. They are keeping it clean and bad people away from there.

always I've had a wonderful experience with Americas best value inn. They are great at the art of hospitality, and their fine establishment is very important to me. I wouldn't be as successful in my pursuit of personal enlightenment with several great meetings with (life style coaches) who have helped me in the most intimate way, the way such coaches tend to have. I'll be swinging thru on many,many more occasions to spend my hard earned money on thus fine establishment and once again enlightening myself for hours on end with my coaches...

This place doesnt deserve one star. These people here are extremely racist, biased, rude, disrespectful and more. Just watched him rudely throw a mother and her kids over not having proper paperwork for service dog. Dude banned me in August because he didn't like the person who was in my room. Lied in the system to why he banned me and even admitted to my face that he lied because he thought I would bring the person back. THEH NEED TO BE INVESTIGATED

Drive past this place do not come here please save your money. There rooms are disgusting and the people who own it is rude, they will block you from coming back for NOTHING. Its homeless who walk around which makes you feel uneasy.

Had stayed before, no issues once the confirmation e mail came through. Tonight i was lied to by a very rude lady with a thick accent. Supposedly working their for 7 years. I was hung up on more then once. Seems as though she simply did not want to do her job.

Call hotel around 5pm on 09/03/2022 to confirm my reservation. Lady said there was no reservation for me but I made a reservation through snaptravel . I went to hotel around 9:30 pm on 09/03/2022. Lady at desk said I told you you didn’t have reservation. I call snaptravel lady rep said they still working on my reservation. I went back to Amercian best value hotel in Garland Tx around 11pm due to their website showing rooms available. I ask lady are any rooms available website shows available rooms. She stated no rooms available but check with Motel 6 across street. I believe I was discriminated against.

It was pretty clean, on the inside but the outside was scary and there wasn't any grass below 3' tall for my service dog to relieve himself. Garbage all around the dumpster and parking lot. Also there wasn't a fridge in the room and that was very disappointing. The bedspread had burn holes all in it. With a little work this could be a nice place. Also the guy up front needs to smile more idk maybe get laid off something.

Loved the location. Staff was friendly in the beginning but it soon changed when we asked for a room that wasn't near children. He gave us another room with no microwave. And the last room the refrigerator didn't work. That was the purpose of our visit so we could store and warm our food. We asked before arrival if they had a fridge and microwave. When he said yes and then gave us rooms that didn't have what we requested what purpose did it serve to stay. He refunded our money and found a place that offered all of what we needed and then some. Not happy with the service

These people are thieves, liars, and chepskates. I had several hundred dollars worth of my belongings go missing and conveniently when the police get involved they don't know english anymore. Take your money elsewhere.

Terrible experience. Not only is it janky. add, Rachet, and uncomfortable.; mgmt failed to inform me the room(s) directly above mine was under renovations. Mgmt refused to give me a refund, discounted rate nor offer to comp in a new room when I brought it to his attention. Would never stay here again. 0/5 stars

Stupid how when I come here sometimes, certain staff members will let me check in after 2pm but, when that one chubby looking guy with the beard is here, he always wants to make me wait until after 3pm, it doesn’t makes sense to me I can see there is like 10 empty rooms available so why make me wait? 🤔 I show up here off the city bus and walked here in the rain with my clothes and bags wet, and he still refuses to let me check at 2pm (with an reservation) it’s always the same guy that does this every time I come here, everyone else lets me check in after 2pm, but this particular guy made me wait in the rain with wet clothes and wet bags for absolutely no reason 😡